Jeremy R.

Wright
34 West Patrician Court, Chillicothe, OH 45601, 740-701-8186, xjerem !ri"htx#"mail$com Professional Profile %olutions-&ocuse', 'e'icate' (ro&essional !ith exce(tional trainin" in Com(uter Pro"rammin" an' Win'o!s )((lications$ *roa'+ase' ex(erience an' han's-on s,ills in the success&ul im(lementation o& hi"hl e&&ecti-e hel('es, o(erations, an' the cost-e&&ecti-e mana"ement o& inno-ati-e customer an' technical su((ort strate"ies$ Pro-en a+ilit to success&ull anal .e an or"ani.ation/s critical su((ort re0uirements, i'enti& 'e&iciencies an' (otential o((ortunities, an' 'e-elo( inno-ati-e solutions &or increasin" relia+ilit an' im(ro-in" (ro'ucti-it $ ) +roa' un'erstan'in" o& com(uter har'!are an' so&t!are, inclu'in" installation, con&i"uration, mana"ement, trou+leshootin", an' su((ort$ 1etail oriente' an' resource&ul !ith the a+ilit to multi-tas, e&&ecti-el an' learn ne! (roce'ures 0uic,l $ 2xcels at !or,in" un'er (ressure an' !illin" to im(ro-e s,ills +ase' on em(lo er3s 'eman's$ %tron" team (la er an' lea'er$ %tron" ra((ort !ith (ersonnel an' associates +ase' on ,no!le'"e, (ro&essionalism, an' inte"rit $ Education 1e4r 5ni-ersit Colum+us, Ohio Associate of Applied Science in Network System Administration Pic,a!a 9oss Career an' :echnolo" Center Chillicothe, Ohio Certificate of Completion Computer !nformation "echnology "echnical Skills #perating Systems$ Networking$ %ardware$ Applications&"ools$ Win'o!s <5=<8=>:=8000=?P=4ista=%e-en, ;%-1O%, ;acintosh @)>=W)>, :CP=AP, 2thernet=6i"a+it 2thernet, 1%@, Wireless, Ca+le ;o'em, 9outers an' %!itches PC B)ssem+l an' 9e(airC, la(to(s, (eri(herals, ta+lets ;% O&&ice, Po!erPoint, )ccess, ;% Outloo,, ;% 2xchan"e %er-er Anter&ace, DrontPa"e, )'o+e, )nti-irus %o&t!are, >orton % stem Wor,s, 6o:o)ssist, 4irus 9emo-al, 9ecu-a, Dile 9eco-er , Cisco :rou+leshootin" an' 1ia"nostics 6ra'uation7 1ecem+er 8013 6ra'uate'7 ;a 8001

Related Employment E'perience O(ulent %ource @@C Chillicothe, Ohio Work(ench & )ield "echnician )(ril 8013 to Present 1ia"nose (ro+lems relatin" to O(eratin" % stem 1ri-ers, Dirm!are an' com(onent (ro+lems Anstall an' inte"rate e0ui(ment as s(eci&ie' + re0uisition 9econ&i"ure existin" s stems to accommo'ate a''itional com(onents :rou+leshoot all areas o& com(uter &unctionin"E re(airin" an' u("ra'in" Pro-i'e re(orts o& re0uisition or'ers com(lete' 'ail )ns!er user in0uiries an' set u( technical e0ui(ment &or customer use 1e-elo( an' maintain in-entor list &or (arts an' merchan'ise :ra-el to customer3s homes an' +usinesses to (ro-i'e 'irect technical su((ort *ionic @a+s Chillicothe Ohio Computer "echnician Fanuar 8013 to ;arch 8013 ;aintaine' an e&&icient !or,in" en-ironment an' 0uic,l resol-e' customer issues 2-aluate' technical issues an' sche'ule' !or, accor'in"l Pro'uce' estimates, in-oice' re(airs, an' or'ere' (arts *uilt custom com(uters to +est ser-e the customer nee's Create', mo'i&ie' an' (er&orme' u(,ee( o& &iles throu"h menu-'ri-en, comman' line an' "ra(hic inter&aces Per&orme' on-site re(air an' (re-entati-e maintenance on (ersonal com(uters an' relate' (eri(herals *ac,e' u( current 'ata in Win'o!s en-ironment to 'esi"nate' locations Anstalle' ne! 'ri-es, o(eratin" s stems in ne! PCs, &ormattin" an' (artitionin" o& 'ri-es Anstalle' anti--irus an' securit (ro"rams Pro-i'e' user su((ort !ith A: assistance !ith customers o-er the (hone

9oss Correctional Anstitute Chillicothe Ohio Certified Corrections #fficer De+ruar 8006 to Fanuar 8013 %u(er-ise' inmates o& all nationalities an' cultures, assi"ne' to 'ail acti-ities 2n&orce' institution (olicies an' 'e(artmental rules, (olicies an' (roce'ures %a&e"uar'e' an' (rotecte' state (ro(ert an' stresse' economic use o& e0ui(ment an' su((lies, &oo', clothin", utilities, etc Pre(are' &orms an' re(orts as re0uire' )ssiste' in trainin" current an' ne! (ersonnel in "eneral com(uter use, &acilit -+ase' a((lication usa"e an' settin" u( (eri(herals )ssiste' in (ro-i'in" a sa&e, secure en-ironment throu"h utili.ation o& mo'ern sa&et (ractices an' securit (roce'ures %iemens B;ea' West-aco Cor(orationC Chillicothe, Ohio "echnician&%elp *esk #perator )(ril 8001 to >o-em+er 8001 Pro-i'e' com(rehensi-e s stem su((ort, con&i"uration, an' maintenance &or ;ea' West-aco em(lo ees 2sta+lishe' an' maintaine' external communications !ith other net!or,s ;aintaine' nee'e' &iles + a''in" an' 'eletin" &iles on the net!or, ser-er an' +ac,in" u( &iles Am(lemente' e&&ecti-e customer satis&action strate"ies + i'enti& in" an' eliminatin" the root causes o& em(lo ee3s (ro+lems ;onitore' s stem (er&ormance an' (ro-i'e' securit measures, trou+leshootin", an' maintenance )ssiste' users to 'ia"nose an' sol-e 'ata communication (ro+lems %et u( user accounts, re"ulatin" an' monitorin" &ile access to ensure con&i'entialit ;aintaine' the (eri(herals, such as (rinters, that !ere connecte' to the net!or, A'enti&ie' areas o& o(eration that nee'e' u("ra'e' e0ui(ment- such as mo'ems, &i+er o(tic ca+les, an' tele(hone !ires :raine' users in use o& e0ui(ment #ther Employment E'perience 6eor"ia Paci&ic Circle-ille, Ohio %tac,er 9elie& Fanuar 8003 to )(ril 8005 ;easure' (a(er to ma,e sure it !as in s(ec 9elie-e' other !or,ers !hile the !ent on +rea, O(erate' clam( truc,s to mo-e (a(er rolls &rom !arehouse to corru"ators De'-2x 6roun' Chillicothe, Ohio Pac,a"e Han'ler = Gualit )ssurance Fanuar 8008 to 1ecem+er 8008 %orte' (ac,a"es &or 'eli-er truc,s-consistentl met an' excee'e' metrics 5nloa'e' semi-truc,s !ithin time limit 'etermine' + su(er-isor %canne' all +oxes that !ere miss-loa'e', una+le to &in', or 'ama"e' %earche' throu"h (hone+oo,s, online !hite an' ello! (a"es, an' De'-2x3s intranet 'ata+ase &or contact in&ormation to use &or miss-loa'e', lost, o(en, or +ro,en (ac,a"es &or 'eli-er %u+mitte' the &orms &or the start o& an insurance claims &or +ro,en or 'ama"e' (ac,a"es