Choose Any One. Marks : 2 17. Record may be :a) b) c) d) Procedure to control its use. Retrievable.

Life for use. An evidence to conformity Select Answer from the List Marks : 2 36. While calculating PPK standard deviation is Deter mined, Calculated, Estima te, Formulated. Match The Following Marks : 5

38. 1. TQM approach is 1. Customer satisfaction 2. TQM & ISO both focuses on 2. P - D - C - A 3. Which tool is used in implementing ISO-9000 3. Detection 4. Quality approach is 4. Potential failure prevention 5. Quality circle 6. Employee participation

Match The Following Marks : 5

39. 1. Leadership from top 2. Excellence mean 1. Satisfy all customer need 2. Unlimited thinking

3. Team work mean 4. Bureaucratic

3. Working together for excellence 4. Provide consistent vision direction 5. Direction from Boss 6. Direction from bottom

Match The Following Marks : 5

40. 1. ISO 1. Inspection 2. Lead assessor 2. ISO - 9000 -2000 3. ISO currently in use 3. Qualified personnel 4. ISO emphasis on 4. International organization far standard 5. Prevention 6. Leader

Match The Following Marks : 5

41. 1. The process mapping 1. The sequence of operation & interaction of process 2. The role of management in QMS 2. To provide resources 3. Activities outsourced 3. Level 1 4. The quality manual have 4. Schematic flow diagram 5. Level 3 6. Vendors are assessed based on predetermined criteria Match The Following Marks : 5

42. 1. The management review conducted 1. As & when required 2. In ISO the focus on customer 2. Enhancing customer satisfaction 3. Responsibility for quality objective 3. Supplier satisfaction 4. The management representative is responsible far 4. Top management 5. Documentation 6. Establishment & implementation of QMS

Match The Following Marks : 5

43. 1. Critical process maturity concept include 1. Performance is unpre dictable 2. Managed level of process 2. Process is not stable 3. CMM is 3. Process capability 4. Process is managed level 4. Performance is model respectable 5. Capability maturity 6. Process is controlled ******************************************************************************** *************** tqm focuses on? poor service is due to?