RICHARD C. CARTER, JR.

6 Canoe Court Newark, DE 19702 (302) 463-8606 richard.carter1017@gmail.com

QUALIFICATIONS OVERVIEW Support-focused career professional with extensive experience providing personal development, training, and problem solving to individuals in personnel and occupational settings. Dynamic slate of skills include: Human services Strong Leadership Skills Problem solving Multitasker Training Performance monitoring/analysis Revenue Building Detail Oriented Fiscal Management Think out of the box mentality Creative Persuasive/Influential Grant Writing Fundraising Solid track record of analyzing individual performance, determining career path strategies, and developing personalized action plans. Good listener with strong communication, motivator, leadership skills, and compassion.

EDUCATION WILMINGTON UNIVERSITY NEW CASTLE, DE M.S. in Administration of Human Services Expected Fall 2013 GPA: 3.95 Pi Gamma Mu Chair of DE Beta Chapter Alumni Association Current WILMINGTON UNIVERSITY NEW CASTLE, DE B.S. in Psychology January 2012 GPA: 3.76; Ranked Top 12% of Class Academic Honors: Cum Laude Academic Deans List College of Social & Behavioral Science Pi Gamma Mu International Honor Society Member Pi Gamma Mu President of DE Beta Chapter 2010-2011 Pi Gamma Mu Chair of DE Beta Chapter Alumni Association Current Behavioral Science Club President 2010-2011 Delta Epsilon Rho Honor Society Member Nominations: Audrey K. Doberstein Award for Leadership

AFFILIATIONS YWCA Home Life Center - Advisory Council Member/Volunteer

RICHARD C. CARTER, JR.

(Page 2) PROFESSIONAL EXPERIENCE THE HOSPITALITY SCHOOL WILMINGTON, DE 2012-Present Founder & Director Responsible for the leadership, and management of the Hospitality School. Developed life skills curriculum, recruit, and screen potential candidates. Research and develop current and new sources of funding, and scholarships for the school. Curriculum Development, Grant writing, and fundraising to help fund program. I am also a ServSafe Certified Instructor and Proctor with the National Restaurant Association. FOOD BANK OF DELAWARE NEWARK, DE 2011-2012 Program Manager-The Culinary School Responsible for the leadership, and management of the Culinary Training Program. Developed life skills curriculum, recruit, and screen potential candidates. Research and develop current and new sources of funding, and scholarships for the school. Administration including accounting, tracking, casework, budgeting, and reporting. Teach life skills courses to students who are homeless, in foster care, unemployed, underemployed, those with disabilities, and ex-offenders. Work with students to overcome barriers to employment and place in internships, and jobs. Curriculum Development, Grant writing, and fundraising to help fund program. Counsel students on school and personal matters, and work with them to move forward. Revamped entire curriculum to make it more valuable to the program, and our partners. Started their first social enterprise; Culinary Catering-Catering for a Cause SYSCO EASTERN MARYLAND POCOMOKE, MD 2007-2011 Marketing Associate Partner with independent business owners. Identify areas of performance improvement, and recommend products/services to enhance bottom line results. Utilize resources, provide information, and execute cooperative working solutions to support path forward strategies. Provide samples, demonstrations, and training sessions to staff and business associates. Actively build/maintain solid business relationships securing trust in service delivery, trends, and ideas. Maintain territory accounts. Prospect, and cold call new customers. Develop demographic product mix to target optimal profits. Launched a new territory. Built from zero accounts to current business level. IHOP NEW CASTLE, DE 2005-2007 General Manager Oversaw comprehensive operations for a 180-seat quick service restaurant. Responsible for hiring, training, and development of all employees. Responded to staff requests for assistance. Provided counseling, service referrals and personnel assistance to maintain good staff attendance, and reliability. Turned-around a non-profitable site. Achieved #1 store sales in the Philadelphia Market with a 35% sales increase year-over-year. Implemented team building and individual assistance solutions that improved performance and dramatically reduced customer complaints, and increased positive mystery shopper scores.

CARTER & COMPANY CATERING WILMINGTON, DE 2002-2004 Chef/Owner Launched/managed a corporate catering enterprise serving DuPont, Eckerd Drug Headquarters, and prominent law firms, additionally operated a luncheonette. MRPC HOTELS NEWARK, DE 2000-2002 Vice President of Operations & Sales/Marketing Directed daily operations, sales, and marketing for a multiple property management company. Responsible for personnel planning, hiring, training and development of management, and sales staff. Created budgets, and developed sales/marketing plans for all properties. Oversaw Comfort Suites, Comfort Inn, County Inn & Suites, Quality Inn & Conference Center, and Landmark Restaurant & Lounge properties. Drove a comprehensive interior/exterior renovation project for a dual conference center, and hotel property. Converted independent properties to national properties. FAIRFIELD INN BY MARRIOTT NEWARK, DE 1999-2001 General Manager Provided leadership, and management strategies that turned-around a non-profitable property. Analyzed individual performance, determined career path strategies, and developed personalized action plans. Monitored team/individual performance, and provided corrective actions accordingly. Developed annual business plans, budgets, capital improvements, sales and marketing plans. Implemented career, and retention strategies that reduced employee turnover from 128% to 58%. Solutions drove associate satisfaction scores to 95%. Dramatically improved company compliance, quality scores, and guest satisfaction scores