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They support activities for selling & marketing firms products or services. Senior management: monitor trends affecting product & sales, planning for new products & services, monitor performance of competitors. Middle management: support market research; analyses marketing campaigns, pricing decisions & sales performance. Operational management & employees: locating & contacting potential customers, process orders, provide customer service support
It helps Pepsi generate variety of reports - Agent wise sales summary, District wise sales summary, Computerize sales statements, Cash Report
ERP
Simplifies the operations of daily business in order to cut down costs System keeps a track of distributor's purchase and frequency of sales
CRM
Conversion of former dissimilar sales systems (Oracle PeopleSoft) into an integrated application solution develop future marketing campaigns to meet the needs & desires of customers in specific areas
SCM
To counter the problem for over inventory keeping Factors taken into account for demand forecasting fine-tuning supply chains from a sequential supply chains into adaptive supply chain networks