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IBMR, Bangalore. 1
Mutual fund marketing in India
By
Reg No.
520841765
EXECUTIVE SUMMARY
IBMR, Bangalore. 2
Mutual fund marketing in India
Reg. No:
520841765
Attested Certified
IBMR, Bangalore. 3
Mutual fund marketing in India
Examiner’s Certification
possibility of variationMutual
in the actual
fundreturn is known
marketing inasIndia
investment risk. Thus
every investment involves a return and risk. The investor can choose the
investment Is approved
funds andtoisinvest
he wants acceptable in quality
his money, andthe
providing form
investor an
collects money from many investors and puts it in stocks, bonds, short-term
money market instruments, and/or other securities. The fund manager, also
capital gains or losses and passing any proceeds to the individual investors.
Internal Examiner External Examiner
Today, the worldwide value of all mutual funds totals more than $26 trillion in
assets.
(depending on the allocation rate) & units are allocated depending on the
IBMR, Bangalore. 4
Mutual fund marketing in India
STATEMENT OF PROBLEM:
The premiums that are collected are invested in different funds like equity
The project report / Thesis of
fund, mid-cap fund, debt fund, balanced fund and cash fund. The funds must
be allocated such that their performance is stable and improves so that the
Mohneesh
investor gets high returns. Kumar
Due to the Bajpai
increasing competition it becomes
return. Among the different mutual funds this study is to find out the best fund
“Mutual
which will yield high returns toFund Marketing
the investor in India”
and minimize there risk.
Miss: Navneet
PLACE OF THE STUDY:
(MARKETING & RELATIONSHIP MANAGER)
The study was conducted at Reliance Money 3rd block Jayangar Bangalore.
Oracle, HP, etc. Even bank ATM’s of Axis Bank in Wilson garden and ICICI
IBMR, Bangalore. 5
Mutual fund marketing in India
Student Declaration
IBMR, Bangalore. 6
Mutual fund marketing in India
EXECUTIVE SUMMARY
additional return in the future. The expectation brings with it a probability that
every investment involves a return and risk. The investor can choose the
collects money from many investors and puts it in stocks, bonds, short-term
money market instruments, and/or other securities. The fund manager, also
capital gains or losses and passing any proceeds to the individual investors.
Today, the worldwide value of all mutual funds totals more than $26 trillion in
assets.
(depending on the allocation rate) & units are allocated depending on the
IBMR, Bangalore. 7
Mutual fund marketing in India
STATEMENT OF PROBLEM:
The premiums that are collected are invested in different funds like equity
fund, mid-cap fund, debt fund, balanced fund and cash fund. The funds must
be allocated such that their performance is stable and improves so that the
necessary that the companies fund is the best performing fund with highest
return. Among the different mutual funds this study is to find out the best fund
which will yield high returns to the investor and minimize there risk.
The study was conducted at Reliance Money 3rd block Jayangar Bangalore.
Oracle, HP, etc. Even bank ATM’s of Axis Bank in Wilson garden and ICICI
IBMR, Bangalore. 8
Mutual fund marketing in India
DEFINITIONS:-
EQUTY DIVERSIFIED:-
• Equity Fund – This fund provides the scope of high appreciation over a long
term. The fund will primarily invest in equities & is expected to match returns
given by NSE NIFTY. This fund will invest at least 90% in equities and
capital appreciation through investment in select equity stocks that have the
potential for high capital appreciation. This fund will invest at least 85% in
large cap stocks. The fund shall primarily invest in mid cap stocks (at least
also include large cap stocks and cash with cash not exceeding 20% of the
portfolio value.
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Mutual fund marketing in India
BALANCE:-
Balanced Fund – The balanced fund is primarily for those who prefer a
mix of steady returns & growth. The balanced fund will invest 30% to 50% in
• Cash Fund – The cash fund will invest conservatively in money market &
negative. 100% of this fund will be invested in money market instruments. The
price of the units in this fund is guaranteed never to go down. (i.e:- gold, govt.
Securities, etc)
• Debt Fund - This fund provides the scope for steady returns at low risk
through investment in high quality fixed income securities. This fund will be
restricting, but look at the other side of the picture -- the lock-in
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Mutual fund marketing in India
because you need to take a long-term view when you invest in equity. The
real potential of equities starts to show only after a few years. This allows
you to ignore the short-term slumps and stay invested for the long haul.
• This is irrespective of how much you earn and under which tax bracket
you fall.
Type of Study:
Management.
Types of Data:
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Mutual fund marketing in India
Money “
Sampling plan:
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Mutual fund marketing in India
CONTENTS
14
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Mutual fund marketing in India
3.5- Limitation 59
4.5 – findings 74
QUESTIONNAIRE 80-85
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Mutual fund marketing in India
Chapter 1
INTRODUCTION
An investor earns or expects to earn additional monetary value from the mode
Fund is a trust that pools the savings of a number of investors who share a
common financial goal. The money thus collected is then invested in capital
owned by them. Thus a Mutual Fund is the most suitable investment for the
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The regulation of mutual funds in India is governed by the SEBI vide the
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Mutual fund marketing in India
mutual fund and appoints the trustees. The Trustees are responsible to the
investors in the mutual fund and appoint the AMC for managing the
these entities. These agreements provide for the rights, duties and
The important difference through is that UTI does not have sponsors or a
Professional Management
Diversification
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Mutual fund marketing in India
Convenient Administration
Return Potential
Low Costs
Liquidity
Transparency
Flexibility
Choice of schemes
Tax benefits
well regulated
(AAUM) of Rs. 88,388 Crs (AAUM for 30th Apr 09 ) and an investor base of
Reliance Mutual Fund, a part of the Reliance - Anil Dhirubhai Ambani Group,
is one of the fastest growing mutual funds in the country. RMF offers investors
has presence in 118 cities across the country. Reliance Mutual Fund
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Mutual fund marketing in India
Reliance Capital Limited, which holds 93.37% of the paid-up capital of RCAM,
Reliance Capital Ltd. is one of India’s leading and fastest growing private
sector financial services companies, and ranks among the top 3 private sector
Capital Ltd. has interests in asset management, life and general insurance,
private equity and proprietary investments, stock broking and other financial
services.
which holds 93.37% of the paid-up capital of RCAM, the balance paid up
private sector financial services companies, and ranks among the top 3
worth.
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Mutual fund marketing in India
Reliance Capital Ltd. has interests in asset management, life and general
Statutory Details:
Sponsor, the Trustee and the Investment Manager are incorporated under
securities, the NAV of the Units issued under the Scheme can go up or
down depending on the factors and forces affecting the capital markets.
liable for any loss resulting from the operation of the Scheme beyond
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Mutual fund marketing in India
their initial contribution of Rs.1 lakh towards the setting up of the Mutual
Fund and such other accretions and additions to the corpus. The Mutual
scheme specific risk factors, please refer to the provisions of the offer
document.
• Reliance Mutual Fund has won the "Most Trusted Mutual Fund
• CNBC TV18 - CRISIL Mutual Fund of the Year Award for 2007
Fund Category
Reliance Growth Fund was the only scheme that won the CNBC
TV18 –
• CRISIL Mutual Fund of the Year Award in the Most Consistent CPR
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Mutual fund marketing in India
for the 5 years ending with 2007 were considered for the award. The
schemes.
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Mutual fund marketing in India
Establishes the
Managed by the
mutual fund as a
Sponsor Company board of trustees.
trust and registers
with SEBI
analysts:
• Growth shares
• Income shares
• Cyclical shares
• Speculative shares
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Mutual fund marketing in India
categories:
• Government securities
• PSU bonds
• Preference shares
• Equity schemes
• Debt schemes
• Balanced schemes
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Mutual fund marketing in India
sacrifice and the assured sum the benefit. The important types
1.4.5 Real Estate - For the bulk of the investors the most
• Agricultural land
• Semi-urban land
investors are:
• Options
• Futures
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Mutual fund marketing in India
now nuclear families are in and so are longer life spans. Even
as to how he will take care of all his future needs and build up
a corpus that will not only take care of routine expenses but
• Professional Management
• Diversification
• Convenient Administration
• Return Potential
• Low Costs
• Liquidity
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Mutual fund marketing in India
• Transparency
• Flexibility
• Choice of schemes
• Tax benefits
• Well regulated
There are different types of mutual funds are available in the investment
market. An investor who wants to invest his money in mutual funds must have
Many funds are designed to invest in companies that meet specific investor
Only companies that meet certain criteria will be included in the fund. For
example, a growth fund looks for companies with significant, untapped growth
potential, whereas a value fund will look for companies that are undervalued
If you need the funds to generate income either because you have retired, are
saving to buy a house or are unable to work, you need to look at funds that
will not only grow over time, but will also provide you with an income. For
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Mutual fund marketing in India
annual basis.
• GROWTH FUNDS:
Is the type of funds where the collected money is invested in different stocks
Value of these mutual funds increase with the upward in stock market and
companies.
Bond fund returns are based on a combination of interest payments and price
interest rates fall, existing bonds will generally rise in value; when interest
rates rise, bonds will generally fall in value. Overall, bond funds are affected in
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Mutual fund marketing in India
Fund managers attempt to control risk by managing the credit quality and the
Fixed income funds generally have the potential for higher returns than money
The risk on a bond fund is that the bond issuer is not able to repay the
borrowed amount.
Under this category funds are invested in the opportunities that can provide a
Balanced funds invest in a mix of stocks, bonds, and cash investments. The
mix will change as market conditions change, but it usually stays within pre-
30%).
investing in a variety of asset classes and thereby reduces the risk of one
Balanced funds tend to be more risky than bond funds and less risky than
equity funds. The main objective is to earn a high rate of return on the
invested money.
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Mutual fund marketing in India
Money market funds invest primarily in short-term (less than one year)
government Treasury Bills (also called T-Bills) and corporate notes which pay
The rate of return of money market funds tends to be lower than that of funds
that are managed for long-term gains, but they are a very low-risk investment.
Money market funds are ideal for parking your cash while you decide where to
invest for the long haul, or for money you will need in the near future.
Asset allocation funds are similar to balanced funds in that they invest in all of
Asset allocation funds differ from balanced funds because the fund manager
isn't restricted to the percentage of the money they can put in a specific type
A tactical asset allocation fund is one where the manager frequently makes
decisions about the best asset allocation, sometimes every few months.
The manager of a strategic asset allocation fund will generally revise the
allocation.
• INDEX FUND:
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Mutual fund marketing in India
Index funds include stock or bond funds that closely match the performance of
Over time, index fund performance will slightly lag that of the actual index as
Since index fund investments are not actively researched, the management
The risks associated with index fund investing are similar to those of bond
and equity funds; however, index funds can have significant exposure to
individual stocks when the weighting in the index is in excess of that allowed
for actively managed funds. This can reduce the diversification in the fund.
• EQUITY FUNDS:
Because stocks have traditionally risen in value more than other types of
Investing in stocks is also riskier than other investments as stock prices can
The market price of a stock will vary with the company's financial
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Mutual fund marketing in India
GEOGRAPHY:
companies.
International: These funds can generally invest in any country around the
world except for Canada. Most international funds invest in the U.S., Europe,
Australia and the Far East, sometimes referred to as the EAFE countries.
Global funds: These funds invest in any country around the globe,
including Canada.
and reduce the risks associated with the health of any one economy and its
stock market.
These funds do have risks associated with political and market conditions in
other countries. In addition, foreign funds are exposed to currency risk. If the
Value of the Canadian dollar rises, or the currencies of the countries the fund
may affect the fund managers' ability to value and trade in some securities.
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Mutual fund marketing in India
COMPANY SIZE:
Many funds restrict the types of stocks they buy for the fund based on the size
Generally speaking, small cap funds are more risky than large cap funds as
minor changes in a small cap company's stock price can have a major impact
on its market cap. However, if you can take the ups and downs, there can be
INDUSTRY:
portion of your portfolio in one industry can be risky, especially if that industry
falls on hard times. However, the upside can be equally as good if the industry
performs well. (We have seen this in the technology sector.) However, if you
have a diversified portfolio you may be able to reap some incremental returns
INVESTMENT ATTRIBUTES
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Mutual fund marketing in India
• Rate of return
• Risk
• Marketability/Liquidity
• Safety
• Tax Shelter
RATE OF RETURN:
Investments are made with the primary objective of deriving a return. The
RISK:
Risk is inherent in any investment. Risk may relate to loss of capital, delay in
almost without risk, others are more risky. The risk of an investment is
SAFETY:
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Mutual fund marketing in India
desires from investments. Every investor expects to get back the initial capital
and successful corporate entity assures the investors of their initial capital.
MARKETABILITY/LIQUIDITY:
TAX SHELTER:
Some investments provide tax benefits; others do not. They are of three
kinds.
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Mutual fund marketing in India
Initial tax benefit referring to tax relief enjoyed at the time of making the
investment. For Eg:, when you make a deposit in a Public Provident Fund
account, we get a tax rebate under section 88 of the Income Tax Act..
Continuing tax benefit represents the tax shield associated with the periodic
returns from the investment. For Eg:, dividend income and income from
recipient.
CONVENIENCE:
end of the spectrum is the deposit in a savings bank account that can be
made readily and that does not require any maintenance effort. At the other
end of the spectrum is the purchase of a property that may involve a lot of
procedural and legal hassles at the time of acquisition alIot a great deal of
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Mutual fund marketing in India
THERE IS:
investment decisions.
3. The shareholders or unitholders who own (or have rights to) the
assets.
The Net Asset Value or NAV is the value of a scheme's assets less the value
of its liabilities. The per unit NAV is the net asset value of the scheme divided
calculating this varies between scheme types and jurisdiction and can be
OPEN-ENDED FUND:
An open-ended fund is equitably divided into shares (or units) which vary in
price in direct proportion to the variation in value of the funds net asset value.
Each time money is invested new shares or units are created to match the
prevailing share price; each time shares are redeemed the assets sold match
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Mutual fund marketing in India
the prevailing share price. In this way there is no supply or demand created
for shares and they remain a direct reflection of the underlying assets.
CLOSED-ENDED FUND:
public offering (or IPO). The shares are then traded on an exchange or
market forces. If demand for the shares are high they may trade at a premium
to net asset value. If demand is low they may trade at a discount to net asset
value. Further share (or unit) offerings may be made by the scheme if demand
is high although this may affect the share price.The added element of market
in a single equity may do well, but it may collapse for investment or other
reasons. If your money is invested in such a failed holding you could lose your
capital. By investing in a range of equities (or other securities) the capital risk
is reduced.
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Mutual fund marketing in India
The more diversified your capital, the lower the capital risk this investment
securities are all in a similar type of asset class or market sector then there
is a systematic risk that all the shares could be affected by adverse market
into different non-correlated asset classes. If any one of the three is failing,
If one investor were to buy a large number of direct investments, the amount
they would be able to invest in each holding is likely to be small. Dealing costs
are normally based on the number and size of each transaction; therefore the
overall dealing costs would take a large chunk out of the capital (affecting
future profits). Pooling your money with that of other investors means you
• COSTS
investors requires remuneration. This is often taken directly from the fund
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Mutual fund marketing in India
based) fee. If the investor managed their own investments, this cost would be
avoided.
Often the cost of advice given by a stock broker or financial adviser is built
into the scheme. Often referred to as commission or load (in the U.S.) this
the fund value each year. While this cost will diminish your returns it could be
argued that it reflects a separate payment for an advice service rather than a
possible to purchase units or shares direct from the providers without bearing
this cost.
• LACK OF CHOICE
Although the investor can choose the type of fund to invest in, they have no
control over the choice of individual holdings that make up the fund.
perks (for example, discounts on the company's products) and the right to
attend the company's annual general meeting and vote on important matters.
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Mutual fund marketing in India
Each fund has a defined investment goal to describe the remit of the
investment manager and to help investors decide if the fund is right for them.
The investment aims will typically fall into the broad categories of Income
tends to select stocks with strong income streams, often more established
income to generate growth. Each strategy has its critics and proponents;
TYPES OF RISK
Depending on the nature of the investment, the type of 'investment' risk will
vary. A common concern with any investment is that you may lose the money
you invest - your capital. This risk is therefore often referred to as capital risk.
If the assets you invest in are held in another currency there is a risk that
open market (e.g. commercial property) or the market has a small capacity
and can therefore may take time to sell. Assets that are easily sold are termed
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Mutual fund marketing in India
RETURN)
FIXED 8-9.5 6 8.5 THE
DEPOSIT ACCOMMODATE
BY PRESENT
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Mutual fund marketing in India
VALUE FACTOR
GOVT. BOND 7-8 6 8.5 -0.5 (NEGATIVE
RETURN)
REAL 30+ 6 8.5 HIGH AMOUNT
ESTATE OF MONEY
REQURIED FOR
PURCHASE OF
REAL ESTATE
KISSAN 7-8 6 8.5 -1(NEGATIVE
VIKAS RETURN)
PATRA
POST 6.5-8.5 6 8..5 AVERAGE
OFFICE
DEPOSIT
MUTUAL 20-30 6 8.5
CHAPTER 2
RESEARCH DESIGN
Type of Study:
Management.
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Mutual fund marketing in India
Types of Data:
asset management.
Sampling Plan:
The sampling universe consisted of various mutual funds and their returns .
The results of this analysis have been fed into marketing and organizational
Through our SWOT analysis, our clients have been able to take advantage of
niche markets and focus on product innovation which allows them to capture
greater margins.
Our SWOT analysis identifies strengths and weaknesses and relates them
with forward looking opportunities and threats. This helps to identify company
IBMR, Bangalore. 45
Mutual fund marketing in India
Strengths - to build on
Weaknesses - to cover
Opportunities - to capture
SWOT Analysis
Strengths:
Weakness:
Opportunities:
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Mutual fund marketing in India
Service offerings
* Leveraging the latest technology for providing quality and client centric
Services.
Threats;
* Execution risk.
CHAPTER 3
On Job Training:
1. Empanelment:
For empanelment we have to call up the IFA in the Bangalore from the data
base given by the company, have to fix the appointment then have to go for
empanelling them.
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Mutual fund marketing in India
Had meetings with clients to check for their requirements which is based on
satisfying their queries about the companies profile, schemes and it’s
build a strong relation between the company and the IFA, keep motivating
them for giving the business to the company, assisting them to remain
updated about the market activities, as they don’t have any sources of getting
For this purpose we had to go out in the other branches of other banks like
K.R.Puram branch of ING VISYA bank. There we have to generate the leads
for selling the funds for selling team by going directly to them, explain about
the schemes, benefits that they would get after investing in the schemes etc.
we were mainly there for the promotion of tax saver scheme. This was the first
time I was doing this thing, but I had a really good experience of talking with
the existing customers of the bank. After doing the activity we learned how we
can convince the people for investing in the mutual fund industry. Other
reason for organizing such an activity was the closing financial year in which
the people would require to pay the tax, and the investment in the tax saver
PERFORMANCE APPARAISAL:
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Mutual fund marketing in India
1. DEVELOPMENT:
2. MOTIVATION:
3. COMMUNICATION:
subordinate about job related matters and thus they get to know each
other better.
4. LEGAL COMPLIANCE:
and discharges.
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Mutual fund marketing in India
2. By employee peers.
3. By employees subordinate.
5. Self evaluation.
1. Client interaction
2. Candidate interaction
3. Documentation
4. Job posting
5. Average CV received
6. Head hunting
7. Speed of Response
8. Client response
10. Attitude
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Mutual fund marketing in India
11. Leadership
12. Attendance/Punctuality
13. Integrity
14. Loyalty
sum is taken out. The employee would scored high is awarded best employee
of the month (per semester) and the employee scoring low is given training for
COMPENSATION:
Objective of compensation:
rewards that is equitable to the employee and employer alike. The desired
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Mutual fund marketing in India
1. Adequate
2. Equitable
3. Balanced
4. Cost-effective
5. Secure
6. Incentive – providing
• 3Demat Accounts
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Mutual fund marketing in India
articulate)
friendliness)
new situations.
Tele calling
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Mutual fund marketing in India
rule”.
Suggest them the plan that best suits them. If they agree to it
then either we send across the agents to close the deal or close
it themselves.
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Mutual fund marketing in India
Cycle
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Mutual fund marketing in India
• Misguidance by agents.
insurance.
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Mutual fund marketing in India
and partners.
them on road.
process.
development purpose.
future.
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Mutual fund marketing in India
MY RESPONSIBILITY IN ORGANISATION:
the customer.
way.
Generation of leads:
conversion remained very less. For cold calling the quality and
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Mutual fund marketing in India
Gears.
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Mutual fund marketing in India
more stress was given over this. Demat account was also the
LIMITATIONS:
1. Cold Calling
calling.
• Time consuming
2. Corporate
• Time consuming
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Mutual fund marketing in India
CHAPTER 4
Company discovers different needs and groups in the market place, targets
those needs and group that it can satisfy in a superior way, and than positions
its offering in a way so that target market recognizes the company’s distinctive
offering and image. Positioning is the act of designing the company’s offering
and image to occupy a distinctive place in the mind of target market. The end
proposition, a cogent reason why the target market will buy the product.
demand however within the total market there is always some diversity among
buyers, not all consumers who drink hot drink wants tea. Similarly not all
consumers who wear pants wants to wear jeans. So within the same general
market there are group of customer with different needs and buying
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Mutual fund marketing in India
preference. Hence a market should never commit the mistake to taking up the
whole market uniformly at a time. The best way is to segment or break the
market into groups of buyers with similar needs and preference and than
POSITIONING:
Here in the case of “Reliance Money” they did the very good segmentation,
targeting, positioning in the market. They have positioned itself very well in the
record. Now Deutsche asset management a brand in the market and it’s on
TARGETING:
Here in the case of “Reliance Money”, its targeting strategy is simply superb.
“Reliance Money” has basically targeting the all type of customer in every
level. They have the vide variety of product range that suit for every customer.
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Mutual fund marketing in India
TABLE OF S.T.P.
WHEELER- LOAN
NEWLY MARRIED YOUTH CREDIT CARD,
PLAN
FULLNEST ONE YOUTH ULIP- PLAN, HOME-
LOAN, INSURANCE,
CAR LOAN
FULLNEST TWO MIDDLE AGE EDUCATION LOAN,
SAFE INVESTMENT,
HEALTH INSURANCE,
RETIREMENT PLAN
EMPTYNESS ONE MIDDLE AGE EASY GROWTH FUND
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Mutual fund marketing in India
Primary Objective:
MFs: Investments
Investment Duration:
MFs: Works out for Medium term, Long Term Investors. Risky for Short Term
investors.
Flexibility:
MFs: Very flexible. Plenty of scope to correct your mistakes if you made any
wrong investment decisions. You can easily shuffle your portfolio in MFs.
ULIPs: Flexibility is limited to moving across the different funds offered with
your policy. Correcting mistakes can turn out to be expensive. Moving funds
from one ULIP to an other ULIP of a different fund house can be expensive.
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Mutual fund marketing in India
Liquidity:
MFs: Very liquid. You can sell your MF units any time(except ELSS). Some
ULIPs: Limited liquidity. Need to stay invested for the minimum number of
Investment Objective:
MFs: MF's can be used as your vechile for investments to achive different
objectives. (Eg: Buying a car three years from now. Downpayment for a home
five years from now. Childrens education 10 years from now. Childrens
marriage 15 years from now. Retirement planning 25 years from now. Medical
ULIPs: ULIPs can be used for achieving only long term objectives (Childrens
Tax Implications:
MFs: All investments in MF's don't qualify for section 80C. Only investments in
MFs: Returns on equity MF's are exempt from long term capital gains tax.
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Mutual fund marketing in India
ULIPs: We are moving from EEE to EET. No clarity if ULIPs will be taxed
under EET.
MFs: Tax liabilities when moving across from debt to equity funds.(Returns
ULIPs: Very flexible in moving between equity and debt funds(not tax
MFs: None so ever. At most you pay a small exit load if any.
ULIPs: Some strings attached for your policy to be in effect. Minimum number
maintained. (I personally don’t like policies which say pay three years
premium and get insurance cover for the next 25 years since there are a lot of
ifs and butts involved. A lot of assumptions made and nothing is in your hand,
it could turn out your fund balance might be exhausted after just 12 years of
insurance cover).
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Mutual fund marketing in India
ADVANTAGES ULIPS:
• Can easily rebalance your risk between equity and debt without any tax
implications.
• Best suited for medium risk taking individuals who wish to invest in
additional tax burden for those investing mainly in debt unlike in MFs.
ADVANTAGES OF MFS:
• Very flexible and enables you to switch your investments from non
• Best suited for medium to high risk taking individuals who wish to
equities).
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Mutual fund marketing in India
1. Preference of Investment
Investment
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Mutual fund marketing in India
Trading
in Internet education.
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Mutual fund marketing in India
Brand
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Mutual fund marketing in India
nterpreta Facilities
tion: Although there is sufficiently high brand equity among the target
audience yet, it is to be noted that the customers are not aware of the
and increase its focus on product awareness rather than brand awareness.
broker
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Mutual fund marketing in India
broker
nterpretati on:
This pie-
chart
corroborate the fact that Strategic marketing, today, has gone beyond only
meeting Sales targets and generating profit volumes. It shows that all the
competitors are striving hard not only to woo the customers but also to
6. Frequency of Trading
Trading
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promises, we see that there is still a dearth of active traders and investors.
market and the skepticism of the target audience that is generated by the
Trading
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trading
their earnings in the stock market, again reiterating the volatile and
FINDINGS:
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CHAPTER 5
RECOMMENDATIONS
following:-
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• After sales services and follow up calls are important for getting
familiar with each and every product so the work force should be
customers are unaware about the Mutual fund. Some of the people
• Reliance should declare in black ink that they will charge just 1
paisa per transaction. People tend to think that there must be some
hidden charges.
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Based on the above SWOT analysis and study of the available data I
HUGE POTENTIAL:
they have a long way to go and most of them are eager to climb the
ladder.
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• Right now Reliance is at its nascent stage and will surely grab the
major market under its belt very soon like in other fields.
• The Stock Market has been very buoyant until now especially in
• 3 months the market has shown very unpredictable trend and has
more field staff who should be trained in a proper way to get better
results.
and they don’t want to think about such situation let alone prepare
executives.
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• People have just opened up to the idea of ULIPs because till now
they knew only two kinds of insurance plans, endowment and term
them and slowly and slowly these are becoming popular so there is
• In the past few years there has been a tremendous inflow of funds
in the Indian market which has lead to the sky rocketing SENSEX.
In fact there has been a tremendous response from the investors not
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With the FDI limits being relaxed, a lot of avenues will open up in the
QUESTIONNAIRE
QUESTIONNAIRE
Q1. In which of these Financial Instruments do you invest into?
Shares Mutual Funds Bonds Derivatives
Q2. Are you aware of online Share trading?
Yes No
Q3. Heard about Reliance money?
Yes No
Q4. Do you know about the facilities provided by Reliance money?
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Yes No
Q5. With which company do you have your DEMAT account?
Reliance money ICICI Direct Kotak Mahindra India
Bulls
Others (please specify)
Q6. What differentiates your Share trading company from others? (in
regards of brokerage, satisfaction, services, products )
Q7. Are you currently satisfied with your Share trading company?
Yes No
Q8. How often do you trade?
Daily Weekly Monthly Yearly
Q9. What percentage of your earnings do you invest in share trading?
Up to 10% Up to 25% Up to 50% Above
50%
Q13. How do you rate these share trading companies? a. Reliance money
1. 2. 3. b. ICICI Direct
4. 5. c. India Bulls
d. Kotak Mahindra
Q14. What more facilities do you think you require with youre. Others (Please
DEMAT
account? specify)
Personal Information
Name:
Age:
Sex: Male Female
Phone No:
Occupation:
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BIBLOGRAPHY
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REFERENCES
•www.mutualfundsindia.com
•www.easymf.com
•www.amfiindia.com
•www.google.com
•www.moneycontrol.com
•www.reliance capital.ac.in
•www.reliancemoney.com
e-mail-mohneeshbajpai@gamil.com
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