8103 E. 93 St.

, Apt 210 Tulsa, OK 74133

rd

Isaac Jamison
918-814-1010 jamisoni@nsuok.edu

OBJECTIVE: To obtain a position in public relations/communications that will allow me to maximize my academic background, creative and problem-solving skills, and strong customer service abilities. EDUCATION Bachelor of Liberal Arts, General Studies, Focuses: Public Relations, Communications, Humanities Northeastern State University CERTIFICATION Series 6 Dealers License RELEVANT COURSE WORK Media Management and Planning Introduction to Mass Communication Business & Professional Communication Media Literacy Public Relations Writing Mass Communication Law & Ethics

Graduated December 2013 Broken Arrow, OK August 2006 Crisis Communication Intercultural Communication Interpersonal Communication

SUMMARY OF QUALIFICATIONS ! Exercise independent judgment with a high level of confidentiality ! Build a teamwork environment that encourages hard work and collaboration ! Ensure workflow efficiencies, customer service excellence, and quality assurance ! Provide ongoing high standards of customer service to maintain and improve client relations PROFESSIONAL COMPETENCIES Communication and Customer Relation Skills ! Strong communication, interpersonal and relationship-building skills acquired through experience ! Superior customer relations; utilizing techniques to exercise diplomacy and employ active listening skills RELEVANT EXPERIENCE INTERN September 2013 December 2013 Northeastern State University Broken Arrow, OK ! Develop specific goals and plans to prioritize, organize, and accomplish work ! Coordinate with various staff for operational support activities of the university ! Screen telephone calls, inquiries and requests, and handle appropriately ! Schedule and coordinate meetings, interviews, appointments, events and similar activities for supervisor ! Develop and write press releases for NSUBA events ! Proof read, edit and sometimes create write-ups for social media communications to promote NSUBA events ! Inventory and monitor promotional items using MS Excel ! Averaged approximately 20 hours/week EMPLOYMENT HISTORY Sales Associate June 2012 - Present Bath and Body Works Tulsa, OK ! Resolve customer complaints regarding sales and service ! Monitor customer preferences to determine focus of sales efforts ! Exceeded sales quotas with management team on a consistent basis ! Selected to mentor other members of sales team, providing guidance and in-field sales coaching Senior Insurance Counselor February 2002 June 2009 MetLife Tulsa, OK ! Processed fund transfers and re-allocations for multi-funded contracts ! Developed and tested new operating system; conducted department training ! Educated and counseled insurance policyholders on contracts and other financial services ! Acted as Liaison between the department, management, and IT; leveraged business need with functionality; deciphered and resolved any problems within the new operating system

VOLUNTEER WORK ! Volunteered a total of 30 hours mentoring children at McClure Elementary School in Tulsa, OK, and Cherokee Elementary School in Tahlequah, OK January 2012 - May 2012