CUSTUMER SATISFACTION SURVEY ABOUT BANKING SERVICES This Survey is designed to find out customer Satisfaction regarding Banking

Services Name: Gender: ..

Phone no: .. Email: Q-1-What is the name of your Bank? (A) S.B.I. (B) P.N.B. (C) H.D.F.C. (E) Bank of Baroda (G) Indian Overseas Bank (D) I.C.I.C.I. (F) AXIS BANK (H) Any Other

Q-2-Which is the type of your Bank Account? (A) Saving Account (C) Current Account (B) Annual Deposit Account (D) Any Other

Q-3-Do you think that your bank caters all your banking need? (A) Yes (B) No

Q-4-For the past how many years you have account with this bank? (A) 1 Year (C) 5 Years (B) 2 Years (D) More Than 5 Years

Q-5-Which of the following facility is given more important in your bank? (A) Loan Facility (C) A.T.M. (B) O/D Facility (D) Money Transfer

Q-6-Does your bank conducts any recreation facility for the costumers? (A) Yes (B) No

Q-7-Does your bank has listed its share in stock exchange? I

(A) Yes

(B) No

Q-8-Does your banks have core banking facility for the costumers? (A) Yes (B) No

Q-9-Do they charge for not maintaining minimum balance in your account? (A) Yes (B) No

Q-10-Does your bank offers competitive services charges? (A) Yes (B) No

Q-11-Do you think your bank offers competitive interest rate? (A) Ye (B) No

Q-12-Do you use the service of other alternative bank? (A) Yes (B) No

Q-13-How do you feel about overall service quality of your bank? (A) Excellent (C) Good (B) Very Good (D) Average

Q-14-Would you recommend this bank to your Friends, Relatives, Associates, Nebhiour? (A) Yes (B) No

Q-15-What do you think about this bank when it6 comes first time in your mind? (A) Personalized Services (C) Costumer Services (B) Wide Branch Network (D) Core Banking

Q-16-What are your overall opinion about this survey? (A) Satisfactory (B) Will Yield Result

(C) Looking Forward For Result Bottom of Form

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