SERVICE SECTOR

Presented By
7 star group
 ICICI BANK LTD
Leading private bank in India

 Established in 1955 (as Industrial Credit and Investment

Corporation of India
 1994 ICICI established Banking Corporation as a banking subsidiary.
formerly Industrial Credit and Investment Corporation of India. Later,
ICICI Banking Corporation was renamed as 'ICICI Bank Limited'.
ICICI founded a separate legal entity, ICICI Bank, to undertake
normal banking operations - taking deposits, credit cards, car loans
etc
 ICICI Bank's equity shares are listed in India on Bombay Stock
Exchange and the National Stock Exchange of India Limited and

Remarkable contribution in Banking Industry

 ICICI Bank is India's second-largest bank with total assets of Rs.

3,849.70 billion (US$ 82 billion) at September 30, 2008
 network of over 1,399 branches, 22 regional offices and 49 regional
processing centers, about 4,485 ATMs (at the end of September
2008), and 24 million customers
Remarkable contribution in Banking Industry

 ICICI Bank is India's second-largest bank with total

assets of Rs. 3,849.70 billion (US$ 82 billion) at
September 30, 2008

 network of over 1,399 branches, 22 regional offices and

49 regional processing centers, about 4,485 ATMs (at
the end of September 2008), and 24 million customers

 ICICI Bank is also the largest issuer of credit cards in

India
Presence in overseas market
 The Bank currently has subsidiaries in the United
Kingdom, Russia and Canada, branches in United
States, Singapore, Bahrain, Hong Kong, Sri Lanka,
Qatar and Dubai International Finance Centre and
representative offices in United Arab Emirates,
China, South Africa, Bangladesh, Thailand, Malaysia
and Indonesia. Our UK subsidiary has established
branches in Belgium and Germany

 ICICI Bank with its customer service has changed the

meaning of Banking services in India
 Some Awards & recognition
 Most admired & trusted bank in Asia 2007
 In 1999, ICICI become the first Indian company and
the first bank or financial institution from non-Japan
Asia to be listed on the NYSE.
 ICICI Bank wins the "Best Bank in India" Award from
NDTV Profit-Outlook Money
 DNA of ICICI BANK LTD.
Like human body, Organization too have DNA which forms the
organization foundation. It can be summaries in few points-

 Honesty & integrity

 Customer first (Customer Relationship Management)

 Boundary less communication

 Entrepreneurship Mindset of the employee

 ICICI BANK LTD
Purpose of existence of an organization

To provide complete financial assistance to the

customers by sticking with the strong ethical values and
code of conduct

Corporate Social Responsibility

 To comply with all applicable laws, rules and

regulations. Company strictly follows the code of conduct
and compliance rules.
 HOW ORGANISATION CO-ORDINATE WITH
VARIOUS ACTIVITIES OF ITS DIFFERENT
DEPARTMENT

 Clear and transparent system through which all the

departments are connected.

 Universe, a common platform for all the employees

 FINACLE a software used to access external customer

 Intranet(e-Mails,escalation of any issue/problem)

Organizational chart

CEO &MD

ED

GM

Dy.GM

Chief Manager 2

Chief Manager 1

Manager 2

Manager 1

Assistant Manager 2

Assist Manager 1

Senior Officers

Officers
 Contd…………...
 The organization is very transparent to its
employee in terms of performance
measurement system.

 One can find out their balance score card in

comparison to other employee

 one can see the BSC of their subordinates as

well as the superiors.
Thank You