AM MM&BB shall be responsible for the management of the MM&BB setup in the exchange.

He shall facilitate the requirements for MM&BB sales, Faults, sub store and other requirements. Major Responsibilities o ensure the interruption free ser!ice to the existing customer and ser!ice pro!isioning against the registered ser!ice orders. Facilitate MM&BB "etup #ncharge of MMnBB installations & fault rectifications in exchange. $roacti!el% anal%&e the business requirements for MM&BB products and report to the management for effecti!e measures. $ro!ide support to the sales teams for the selling of the MM&BB. product through timel% coordination and pro!iding product 'no(ledge. Assist the manager in competitor anal%sis & e!aluation of customer ser!ice requirements. "ur!e% and find out the constraints in the operations, sales, HR or procurement issues and inform the management to ta'e necessar% actions. )nsure the smooth running of the MM&BB processes related to sales, operations and the customer care. *ustomer "upport $ro!ide customer support as ma% be required in certain cases Fault rectification (ith the +$#s. #dentif% the ne( mar'et segments for the MM&BB products and suggest appropriate customer acquisition plans. eam Management ,eal (ith the issues the teams are facing and redress to their problems *oordinate and escalate team issues to the management