Help Desk Operator

EDUCATION/TRAINING: A college education or technical degree is preferred. SKILLS AND KNOWLEDGES: Knowledge of common Microsoft Office Suite. Experience in troubleshooting for hardware and network problems. The person must have well-developed interpersonal, organizational and problem solving skills and be a team player with a desire to provide a high level of customer service. Excellent customer service skills; A positive attitude and the ability to teach other persons on the use of technology is a must Ability to multi-task is essential. Good knowledge of English, written and spoken Main responsibilities include: Provide support to the Banks personnel for all s/w applications, by phone and email. Strong PC hardware and common software knowledge: installation, maintenance and best practices; Provide administration of computer accounts and passwords; provide access rights in programs used in bank. Provide support for hardware, peripherals, network access; troubleshoot computer problems; determine source of the problem and advice on appropriate action. Provide support for Microsoft Windows Suite and other software as assigned. Serve as liaison between users and other Banks departments to resolve the raised issues. Keep track of user requests; assign priority to the requests according to their importance, i.e., emergency, immediate, high priority, moderate, general or suggestion. Monitor e-mail, messages, and related information for support inquiries. Work evenings & weekends if required, in shifts. Other duties as assigned