Questionnaire regarding mobile phone usage

Name or initials:
Gender:
Age:
Education:
Profession:
Nationality:
Special needs (e.g. eyeglasses, hearing aid, speech impairment, any other physical or cognitive
challenges):

If you received this questionnaire via an interest organization, which one:

Do you agree to publish above mentioned personal data ? Yes  No 

Do you agree to publish first name, age and special need? Yes  No 
(Your profile information will be held confidential unless agreed otherwise.)
__________________________________________________________________________

Do you own a mobile phone? Which model/make?

When did you acquire your first mobile phone?

What are the most common use cases with your mobile phone?

Do you use one or more mobile devices? If so, are the usage needs same throughout the day –
freetime vs workusage?

Which tasks do you find most:

o Useful

o Easy to use
o challenging/demanding/difficult

o irrelevant

Where do you get information about:

o new mobile phone models

o new applications/services

Who supports you when getting familiar with the phone usage (friend, service desk, sales
person, manual)

On a scale 1-5 how (1-low 5- high) fluent do you regard yourself as a mobile phone user?
Reasoning:

On a scale 1-5 how (1-low 5- high) essential is a mobile phone to you?

Reasoning:

On a scale 1-5 (1-low 5- high) how happy you are with your current mobile phone &
applications?
Reasoning:

On a scale 1-5 (1-low 5- high) how interested you’re in updating your device? (both terminal &
applications)
Reasoning:
What aspects do you value in your everyday mobile phone usage (ease of use, battery life,
Personal Information Management, alarm clock etc) ?

What are the elements that you miss from your mobile phone? (simplicity, bigger fonts??)
Any special needs?

Which elements do you find totally useless for your personal usage (Bluetooth, connectivity with
your PC?)

Do you feel that the current offering is up-to-date with your personal needs?

Could you imagine your life without a mobile phone?

Reasoning:

Do you have any special wishes/regards to the mobile phone manufacturers or service
providers?
-------

A special thanks for your answers. All answers and your personal information will be kept
confidential unless agreed otherwise. These answers will be part of a global study on use of
mobile phones and services, and users’ expectations and needs.

The study will be published as a book, and it can be used by mobile phone manufacturers,
mobile application developers and service providers in designing devices and developing
services for all use groups.

I am gathering this information as an independent writer, and publishing the findings together
with Sari Päivärinta, an independent writer. We do not represent any company or organization. I
am happy to receive any answers, personal notes, anecdotes, funny stories and other mobile
phone related comments via email to soderpet@googlemail.com. Unfortunately I cannot receive
faxes.

With kind regards,

Petra Söderling
Helsinki, Finland
soderpet@googlemail.com