Maria Florencia Baldassarre

OBJECTIVE
Fully trained Medical Assistant with five years experience. Trained in front desk, back office and laboratory setting, as well as, general administrative office and customer service. Bilingual in both nglish and !panish. " would like to keep being part of this great organi#ation and still have the flexibility to continue my education.

EDUCATION
!alt $ake %ommunity %ollage verest %ollege !$%, )T )niversidad 0acional de $a *lata, Argentina &eneral ducation ' health ma(or Medical Assistant *rogram *hysical ducation currently

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CLINICAL AND ADMINISTRATIVE SKILLS

A) FRONT DESK DUTIES
/. %omplete patient admission or registration process by reviewing accounts and other compliance3 related documents for completeness and accuracy. 4btains and documents missing information re5uired for completion of the registration. ,. nter corrected or new patient data into pic for Business system. 1. !chedule patient appointments6 contacts patients for rescheduling, missed appointments and appointment reminders. 7. *repare paperwork for patient visit as 8"**A and *rivacy polices of the )niversity 2. %ommunicate with patients in a confidential professional manner using tact and diplomacy. 9. 0otified patients and their families of co3pays, deductibles, and co3insurance as appropriate and collects co3payments. :. ;econcile against daily charge reports. .. Monitor patient flow6 ad(usts workflow accordingly and notifies the clinical staff. <. Answers telephones and sorting and distributing mail.

B) BACK OFFICE DUTIES

/. *repare patients for examinations and diagnostic procedures according to clinic procedures such as recording temperatures, pulse rate, blood pressure and responses to standardi#ed medical history 5uestions. ,. ;eport all observed patient concerns and changes in condition to a licensed staff member. 1. *erform specialty skills such as suture removal, and in(ections ="ntramuscular, !ubcutaneous and intra3dermal>. 7. Monitors and cleans assigned patient examination rooms, unit areas and unit e5uipment reporting outdated supplies, stock levels and restock set levels of items and necessary e5uipment repairs. 2. Answers telephones, forwards telephone messages and under the direction of licensed staff schedules appointments, procedures and diagnostic tests. 9. Assist the physician in the room by typing notes, ordering tests and charting.

:. Assist during physical exam as chaperone for the physician. .. %ompleted mandatory in3services including infection control, safety, %*;, e5uipment usage and procedures according to hospital and department policies. <. *erformed procedures such as ?& and ultrasound scan under the direct supervision of licensed personnel. /+. Assist inpatient and family education by providing educational material and general health information to patients and family members. //. )pdate )tah !tatewide "mmuni#ation "nformation !ystem for all our infant population .

C) LAB DUTIES
/. 4btains blood specimens by established venipuncture and capillary techni5ues. ,. *erforms cheek swap specimens. 1. $abels samples, sends specimens to the laboratory for analysis, and completes essential records. 7. Maintains records of tests performed and samples taken. 2. nters and retrieves computer data. 9. @elivers samples to off3site draw sites and laboratories. :. May perform special tests such as clotting time, bleeding time, and glucose tolerance test. .. *erforms %linical $aboratory "mprovement Amendments =%$"A> Aaved $ab tests such as urine dip stick, 8&B, 8%T, finger stick, glucose, hemoccults, 8%& and reports results to the appropriate personnel.

D) MEDICAL RECORDS DUTIES

/. Maintains patient files and retrieves files for scheduled appointments6 files study patient charts6 files all patient data upon receipt of information6 initiates records for new patients and creates computer index6 prepares file labels6 maintains filing statistics6 audits filing se5uence. ,. ;esponds to re5uests for medical records6 processes letters and reports6 answers and directs telephone calls. 1. ;etrieves patient schedules from computer system6 distributes lab reports to physicians, and materials to other departments6 re5uests information from various departments6 responds to correspondence re5uests. 7. May photocopy records and documents for billing and-or legal services6 sends and receives information via facsimile machine. 2. ?eeps supervisor informed of problems or issues6 monitors supplies needed6 performs other duties as assigned.

CLINICAL SKILLS
Bital signs. *hlebotomy skills Administration of medications, oral C parenteral. "B certification. !uture removal. Asepsis and infection control. !terili#ation-Autoclave Monitoring "mmuni#ation and in(ection documentation. B$! card ar-eye lavage. ?&Ds @iagnostic testing-$ab ' %$"A competencies.

ADMINISTRATIVE SKILLS
pic and pic for business Translation for !panish speaking patients Triage messages, incoming and outbound calls. *erform data entry. %omputer program efficiency in Microsoft Aord, xcel C *ower *oint. Filing. %oding. Transcriptions. Billing.

UNIVERSIT OF UTA! TRAININ"#CERTIFICATES

8"**A *atient "dentification "nfection %ontrol and 8and 8ygiene ducat Modules %ode *urple 8and3off %ommunications Medication ;econciliation Annual Fire xtinguisher

EM$LO MENT !ISTOR

Uni%ersi&' o( U&a) S*+ar)o*se Clinic
/1+9 . Ailmington Ave. !$%, )T .7/+9 Medical Assistant +2-,++< 3 *resent

SLV!D
Sal& La,e Valle' !eal&) De-ar&.en& 19<+ !outh Main !t., Aest Balley, )T =.+/> <913:1++

Medical Assistant 3 "nternship //-,++. to /,-,++.

/Li(e Researc)
<.2+ !outh 1++ Aest, @raper, )T =.+/> 29,319++

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