Persuasion and Probing

By Group E Jithesh J Kumar Gaurav Kumar Varun Mrudula Varanasi Chirag Patel D Vinoth Kannan Rinsi Daniel 211062 211070 211071 211078 211092 211105 211111

Persuasion as a People Skill

People skill of persuasion

Authority

Emotion

Reason

Steps in process of Persuasion

Appeal

Build Trust

Find common ground

Structure your information

Illustrate pros and cons

Ways of Appealing

Appealing to ones Self Interest Appealing to persons sense of Reason Appealing to ones character by illustrating the common ideas Appeal to ones sense of emotion

Persuasive selling techniques

You need it You deserve it You want it Try a sample Every one is counting on you

One time opportunity / Special editions

Quality, not quantity

Helping others

Win win

Either or

Scare tactics

Bandwagon approach

 Be original Be reasonable Be modest Be humble Have a eye contact

Avoiding eye contact Poor posture Showing rigidity Avoid Unconvincing gestures Dont argue or threaten

Create consensus

Few Valuable Tips

Focus on the needs of the other party.

Argue your case with logic.

Use positive rather than negative language. Subtly compliment the other party. Mirroring the other person's mannerisms. Try to remember the names of everyone you meet.

Asking Questions Skillfully

Common Questioning Techniques

Open and closed questions

Closed Question: one-word or brief Funnel answer Open Question: Elicit longer answers

Questions

Starts with open questions Probing and becomes Questions more and more narrow

For gaining clarification Leading and understanding Questions of previously rendered facts

Lead people to your way of thinking by: Assumption Questions Personal appeal Question Phrasing

Rhetorical

Just a way of engaging people

Using Questioning Techniques

Learning

Persuading people

Relation ship Building

Calming conflict

Managing

Avoiding misunderstandings

Thank You