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I did not use my account since June but I received monthly statement showing that my account had a balance of RM10.00. However when I wanted to access my account via ATM in August, I failed to do so because it kept showing 'transaction is rejected'. In November, I deposited a total amount of RM50.00 and it was accepted. But I still cannot access my account. So, what is the problem? Cash deposit is accepted but I cannot access my account via ATM. Thank you.