Guru Nanak Institute of Management Studies

(G.N.I.M.S)

Name: Jagjeet Kaur Saini Class: T.Y.BMM (Advertising) Subject:
Advertising and Marketing Research

Professor:Bhumika A. Desai Topic: Olay Year: 2011-2012

ADVERTISING & MARKETING RESEARCH OLAY

2011-2012

Index
              Introduction Name Change Logo Products Olay for Men SWOT analysis Advertising Campaigns Olay and Saatchi & Saatchi Banned Olay commercial Animal Testing Controversy Brand Ambassadors Research Analysis Conclusion Webliography

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ADVERTISING & MARKETING RESEARCH OLAY

2011-2012

Introduction
Olay is an American skin care line. It is one of the top skin care retail brands in the world, except for Japan, and is one of Procter & Gamble's multi-billion dollar brands. For the 2009 fiscal year ended June 30, Olay accounted for an estimated $2.8 billion of P&G's $79 billion in revenue. Olay originated in South Africa as Oil of Olay. Graham Wuff (1916-2008), an ex-Unilever chemist from Durban, started it in 1949. The name "Oil of Olay" was chosen by Wuff as a spin on the word "lanolin", a key ingredient. Olay is a product truly born from love, as it was created by a man as a gift for his wife. Graham Wuff saw his wife Dinah’s frustration with thick, waxy beauty creams that came in shoepolish tins. They left her skin looking greasy, and they certainly didn’t fit with her feminine sensibility. Graham wanted to create a new beauty product for her- one that could not only moisturize her skin, but also leave her feeling beautiful and feminine. Together, Graham and Dinah fine-tuned everything from absorption and texture to the delicate pink shade and instantly recognizable fragrance. At last, legendary oil of Olay Beauty Fluid was born.

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did not sell the product to the trade. and the two soon created a company to produce and market Oil of Olay. Olay's marketing was also unique. As the company began to market the product internationally. or even as beauty fluid. since it was never described as a moisturizer. who ran the company under the banner of Adams National Industries (ANI). 4 . but waited for pharmacies to ask for it based on consumer requests. Nowhere on the packaging did it say what the product actually did.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 With this formula complete and first batch mixed by hand. Other adverts were written as personal messages to the reader from a fictitious advice columnist named Margaret Merrill. Italy. Wuff and Lowe. Print adverts used copy such as “Share the secret of a younger looking you” and talked about the ‘beauty secret’ of oil of Olay. Graham enlisted the help of an advertising agency that he founded in the yellow pages. Account Executive Jack Lowe quickly became Graham’s lifelong friend and business partner. This led to the introduction of Oil of Ulay (UK and Ireland). They ran in Readers’ Digest and newspapers and often looked like editorials. it was decided to modify the name of the product in each country so it would sound pleasing and realistic to consumers. Oil of Ulan (Australia) and Oil of Olaz (France.

They further added a sales force and created TV advertising. Olay produces best results.The result of Richardson Merrell’s efforts was a dramatic increase in sales. In 1985. the Olay business flourished.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 the Netherlands and Germany). RVI capitalized the "Oil" and added the sub-name "Beauty Fluid" to help protect the trade mark. Procter & Gamble bought Richardson Vicks and gained the Olay brand. ANI opened a test market in USA (Chicago). However. In 1970. and expanded into more countries (Spain. the range has been expanded to include a full range of hypoallergenic variants. P&G greatly expanded Olay both in line-up and internationally. whatever the user's age or skin type. the business was not managed uniformly so there were differences in performance between the countries. and in 1959 expanded into England. Germany). The company extended the product range to include items such as Night of Ulay and Beauty Cleanser. which later became Richardson-Vicks Inc. Olay became one of P&G’s billion dollar brands in 2003. as with many brands. and was expanding into northern Germany. cleansers and creams with the aim of meeting the full range of skincare needs. Canada and Germany. the Netherlands. France. Needless to say. Since then. The 5 . Eventually. the United States. Within five years. Olay was phenomenal success in South Africa. Olay was sold to Richardson Merrill.

Name change In 1999. Olay is one of the most recognizable brands in the world. and China. it was decided to unify the brand under a global name.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 brand also includes soap. Today. Olay Cosmetics was launched in 1996 but discontinued in 2001. That’s a potent formula for success. except in German-speaking regions and Italy. and body wash. Procter & Gamble decided to shorten the brand name to Olay. UK. In 2000. Thus. The Olay brand has expanded into a range of other products grouped in “boutiques” including Complete. Olay 6 . Quench (North America). it was renamed just Olaz. White Radiance (Asia) and Olay Vitamins (USA). Oil of Ulan and Ulay became Olay on a worldwide basis. In the Netherlands and Belgium. The formula had evolved over the years. Yet through all the changes and innovations. Olay is the market leader in many countries including USA. the philosophy upheld by Graham Wuff remains as relevant as ever: Help women look and feel beautiful. Regenerist. where it remained Oil of Olaz.a light. greaseless formula that absorbs quickly into the skin. and the original name no longer fit with what women have to expect from Olay. Professional. Total Effects.

The Indian skincare market is constantly growing as can be seen in the figure: 7 . bears the closest resemblance to the pink "Oil of Olay" marketed in the US before the P&G acquisition. generally the least expensive variety. there are numerous products in market more expensive than Olay. to formally creating the “anti-aging” category in mass stores with the launch of Total Effects in 1999.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 has extended its heritage as a moisturizer to stay looking young. The launch was almost double the typical price of a mass market moisturizer at the time. Active Hydrating Formula. Today.

3.") The Olay/Olaz brand is known for animal testing. 8 . 1." (lit: "Olaz lets you shine. Olay’s current slogan is "Challenge what's possible". In August 2007. Since 2010. "Oil of OLAZ" is called only "OLAZ" in Germanspeaking countries. Olay Natural White Brand Ambassador: Katrina Kaif Packaging: It’s a milky white translucent tub with slightly grey cap. Olay White Radiance. Products: 1. Olay Total Effects. 2. according to a list published by PETA.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 Olay Regenerist was the best performing anti-aging cream in a 2006 test done by a consumer association. 4. Different products are specially made to suit the different skin types and women of different ages. Olay Natural White. Slogan: "Olaz läßt Sie strahlen. Olay Regenerist. Olay was launched in India. which was changed from "Love the skin you're in".

Nothing eyecatching but its appearance is mild & smooth true to the nature of the cream inside the tub. pro-B5 & E nourishes the skin to reduce the appearance of dark spots and dullness for a healthy-looking natural fairness that glows 9 . Its formula with triple nutrient system – Vitamin B3.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 adorning transparent labels with grey fonts. Olay’s Natural White Range includes:  Natural White Day Cream Olay Natural White Nourish the skin with nutrients for healthy-looking natural fairness that glows.

It contains mulberry leaf extract and vitamin C in order to inhibit melanin production and restores your natural fairness. smoother skin. 10 .  Its nutrients rich formula help replenishes your skin’s natural moisture level. effectively removing impurities and taking you close to perfect fairness. So wake up to fairer. which is proved to not only whiten your skin.     Nourishes skin from deep inside 2X whitening effect Intense moisturizing Reveals skin health and radiance  Natural White Face WashOlay Natural White Face wash is an enriched formula that thoroughly cleans your skin.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012  Its SPF 24 protection effectively helps protect the skin against external damage from the sun. but also optimizing its texture leaving your skin feeling feather soft.  Natural White Night CreamOlay Natural White Night Cream contains twice the mulberry leaf extract. So your skin is prepared for its whitening care. ready for moisturizing – Removes makeup and impurities. – Naturally cleaner and fairer skin.

they are exposed to various environmental factors that may damage the appearance of the skin. Niacin amide increases the cell turnover rate to ensure that the cells at the surface are always bright and new. flaky skin surface makes skin look lack lustre. Translucency: A rough. which is the over-production of melanin in skin cells. coupled with a silky smooth hydrated surface. allows light to reflect off the skin so your inner fairness shines through and skin glows with that celLucent™ fairness. gives the innate skin layers a darker appearance. Olay white Radiance : Olay White Radiance helps your skin achieve celLucent™ fairness by addressing hydration. translucency and whitening: Whitening: Hyper pigmentation.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 2. achieving a translucent complexion. Hydration: Translucent skin. Olay White Radiance is able to decrease melanin transfer significantly to ensure that the cells that move up to the surface of the skin are naturally fair. 11 . As cells stay on the skin's surface.

 Olay White Radiance Night Restoring CreamA night cream to protect from the harsh cold blast of the aircon.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 The white radiance series includes the following:  Olay White Radiance Protective Cream with SPF 24An everyday cream perfect for people who like their moisture creamy thick. 12 . ideal for a lighter feel and can be used daily.  Olay White Radiance Protective Lotion with SPF 24An easy to apply lotion.

Leave for 15 minutes to soak up the whitening and moisturizing benefits.  Olay White Radiance spot correctorFor eradicating dark spots. Olay Regenerist : Brand Ambassador: Madhuri Dixit Olay Regenerist is Olay's most awarded range.  Olay White Radiance UV Blocker with SPF 30Ideal for Whitening Divas who spend a lot of time outdoors. Olay Regenerist is one of the simplest 13 . can be used morning and night. oil and make-up to prepare the skin before any application of Lotion and Creams.  Olay White Radiance Eye SerumApply special care to the thinner skin around the eyes. having won recommendations and awards from many international beauty and lifestyle magazines.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012  Olay White Radiance whitening and soothing MaskAn intense formulation mask for weekly use.  Olay White Radiance Purifying foaming cleanserThe purifying foaming cleanser effectively deep cleanses the skin to remove dirt. 3. use morning and night before applying moisturizer. after cleansing and before applying moisturizer.

• Regenerates skin’s surface at cellular • Deep cleanses. Contains 14 . 349 – Detoxify and resurface your skin at the cellular level for the beautifully regenerated look of a mini-professional treatment.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 & most effective ways of acquiring younger looking skin without going through clinical procedures. Olay Regenerist line-up consists of the following product range:  Regenerist Cream Cleanser – Available for Rs. younger looking skin. exfoliates to detoxify. youthful looking skin. and conditions level First step to revitalised. Gently cleans and exfoliates for revitalised.

soft.  Regenerist Eye Lifting Serum – Available for Rs. green tea extract. colour. Dermatologically and ophthalmologically tested. clear. and grease-free so it hydrates and restores damaged skin to its ideal state.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 oxygenated derma bead formula to gently remove oil. making it clean. dirt. Vitamin E. make-up residue and dead surface skin cells. and smooth. Being dermatologist-tested and recommended by them. This concentrated formula is 100% fragrance. and amino-peptide complex. Olay Regenerist Daily Regenerating Serum is very safe to use on all skin types.  Regenerist Regenerating Serum – Available for Rs. allantoin. 1299 – Olay Regenerist Daily Regenerating Serum is a an innovative skincare regimen which combines anti-aging ingredients like Vitamin B3. 899 – This innovative eye lifting serum in a non-greasy formula contains Olay’s exclusive amino peptide Complex that hydrates to help visibly firm reduce appearance of deep lines and brightens the area around the eyes and even out skin tone. Pro-vitamin B5. Amino peptides help regenerate skin's appearance at the cellular level without drastic measures like chemical peels or laser to reveal dramatically younger looking skin. Creamy formula that leaves the skin hydrated. Daily application of Olay Regenerist Daily Regenerating Serum on your entire face will hydrate and rejuvenate it to diminish all 15 .

1199 – Formerly known as. so you can use it as long as you like. untreated skin. not only are you safe from the sun’s damaging UV rays which can cause aging and some health problems. or chemical peels which are sometimes painful. leaving your skin soft. with its clinically proven affordable yet effective skincare regimen.for younger looking skin without drastic measures.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 traces of fine lines and wrinkles. Twice the regeneration power*   "Perfecting Cream". There is no need for you to undergo costly procedures such as cosmetic surgery. regeneration + intense dry skin hydration amino-peptide complex *Olay Regenerist doubles skin's surface cell regeneration rate vs. lasers. You only need one effective product to keep your skin looking as young as ever.  Regenerist Regenerating Cream SPF 15 – Available for Rs. Olay Regenerist Daily Regenerating Serum.. which combines Vitamin E. Best of all. but it is easy on the budget too. 16 . young-looking and glowing like a baby’s skin. Regenerist Deep Hydration Regenerating Cream uses our exclusive amino-peptide complex.. takes years away from your face and makes it look and feel younger. smooth.

Suitable for everyday use. untreated skin. Loss of Firmness/Elasticity. and combination skin. Unique dispensing pump delivers a fresh. non-greasy formula. clean application every use. Suitable for everyday use for normal. Instantly the appearance of fine lines and wrinkles is softened and skin's texture is improved. 17 . Firming  You’ll love Regenerist Night Recovery Moisturizing Treatment because it: hydrates hour after hour while you sleep. Use alone or create your own regimen with other Regenerist skin care products. 1199 –  Moisturizes all night like a time-released effect to firm skin’s appearance while you sleep  For the following skin types: Dry.  Regenerist Night Firming Cream – Available for Rs. It visibly regenerates skin's appearance and intensely hydrates dry skin. Normal  Helps with these face concerns: Fine Lines/Wrinkles. dry and combination skin. Large/Visible Pores  Benefits: Anti Aging. Dull Skin. doubles skin’s surface cell regeneration rate vs. Over time your skin's appearance will be beautifully regenerated. Dry/Flaky Skin. dry. Heals & Protects. Younger looking skin without drastic measures. For normal.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 Pro-vitamin B5 and Olay moisture in a rich.

Vitamin E and Pro-Vitamin B5 (panthenol). The beauty breakthrough was launched by India’s leading beauty icons who have tried Olay Total Effects and seen a visible 18 . Using an exclusive night-time amino-peptide complex with a time-release effect. Using an exclusive night-time amino-peptide complex with a timerelease effect.an exclusive anti-ageing combination of Niacinamide (Vitamin B3). Olay Total Effects : Olay Total Effects is a breakthrough anti-ageing moisturizer containing the patented Vita niacin formulation . Smooth over cleansed face and neck every evening. dry and combination skin. Regenerist Night Recovery hydrates hour after hour while you sleep.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 Wake up to the look of a mini-lift each morning. Suitable for everyday use for normal. Olay Regenerist Night Recovery Moisturizing Treatment doubles skin’s surface cell regeneration rate vs. 4. dry and combination skin. untreated skin – so you can wake up to the look of a mini-lift each morning. untreated skin – so you can wake up to the look of a mini-lift each morning. making it ideal for Indian skin. Regenerist Night Recovery hydrates hour after hour while you sleep. Olay Regenerist Night Recovery Moisturizing Treatment doubles skin’s surface cell regeneration rate vs. Suitable for everyday use for normal. in addition to sunscreen protection. Smooth over cleansed face and neck every evening. Wake up to the look of a mini-lift each morning.

celebrity hair stylists and beauty experts Dilshad Pastakia & Coleen Khan Affonso. Future Trends (Future Group) Roopa Purshottaman. glowing skin o Visibly reduces the pore size 19 . Olay Total Effect’s VitaNiacin technology was endorsed by India’s Leading Dermatologists at a conference where the results of a recent Clinical Study on Ageing-Skin were shared. In addition.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 difference in their skin – Olay ambassador Sushmita Sen. health and wellness expert Shikha Sharma. as it… o Visibly reduces lines & wrinkles o Gives soft and smooth skin o Visibly reduces dark spots o Provides sun protection for even skin tone o Gives firm looking skin o Provides radiant. Economist & Head. and fashion designer Anita Dongre. TV Anchor & actor Tisca Chopra. Regular usage of Olay Total Effects with the breakthrough Vita Niacin complex ensures just one product helps Fight the seven signs of ageing.

the #1 cause of premature visible aging.  Line Minimization: Reduces the appearance of fine wrinkles  Nourishing Moisturization: For a radiant.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 The total effects range includes the following products:  Olay Total Effects Day Cream Spf 15 50gm – MRP Rs. It also contains broad spectrum SPF 15 UVA/UVB sunscreen and intensive moisture for younger looking skin. healthy glow  Tone Enhancement: Balances colour & reduces appearance of age spots  Gentle Exfoliation: Smoothes and evens skin texture  Pore Refinement: Minimizes the appearance of pores  Free Radical Defense: Helps prevent damage to skin's surface  Subtle Lifting: Hydrates for firmer skin appearance  Olay Total Effects Foaming Cleanser 100Gm – MRP Rs. Olay exclusive anti-aging formula. For those concerned about sun exposure. this daily facial moisturizer provides the benefit of 7 anti-aging therapies in 1 essential product plus protection against sun damage. Vita Niacin.225 – 20 .699 for – Total Effect+ is specially formulated with 7 vitamins and minerals.

700 –  Target uneven skin tone and texture with a concentrated anti aging serum that combines smoothing moisture technology with vitamins and minerals. Use Olay 7 in 1 Anti Aging Foaming Cleanser for clean.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 7 Anti-aging cleansing benefits in 1 daily cleanser.  Smoothes skin’s texture with advanced moisture technology  Fights 7 signs of aging  Olay Total Effects Serum provides the concentrated anti aging power of advanced smoothing moisture technology with 21 . visibly youngerlooking skin. Olay Total Effects Revitalizing Daily Foaming Cleanser provides 7 anti-aging benefits in 1 cleansing step: Olay 7 in 1 Anti Aging Foaming Cleanser provides:        Thorough cleansing Natural moisture balance Pore appearance reduction Line appearance minimization Radiance enhancement Maintains softness Gentle purification  Olay Total Effects Serum 50ml – MRP Rs.

ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 vitamins and minerals for younger-looking skin with smoother texture and more even tone. rough texture. age spots. dullness. prominent pores. uneven skin tone.Skin care FMCG Fight 7 signs of aging 22 .  Olay Total Effects Serum fights 7 signs of aging (fine lines and wrinkles. and dryness) by: o moisturising to soothe and nourish dry skin o Smoothing skin’s texture with gentle exfoliation o Minimizing the appearance of fine lines and wrinkles o Balancing colour and tone o Brightening skin with a healthy-looking radiance o Refining to minimize the appearance of pores o Reducing the appearance of age spots and redness Olay Total Effects Logo Parent Company Category Sector Tagline/ Slogan Procter and Gamble Personal Care brands .

Confusion over the original Olay in Weakness 23 . Support of P&G 3. High price limits the target customers 2. Effective in preventing anti aging and removing dark spots etc 4. Strong and effective marketing and promotion 2.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 USP STP Segment Keeps the skin younger with ageing of the body Personal care – anti aging cream Middle aged and younger women above 25 years of age of higher middle class Prevents aging as well as makes one look younger than her age Target Group Positioning SWOT Analysis Strength 1. Widely spread distribution network 1.

Garnier 3.Brand image less established than other products like Pond’s 1.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 different markets 3.Difficult to change the brand loyalty of customers towards other brands Opportunity Threats Competition Competitors 1.Threat of new entrants 3. Olay Men Solutions 24 .Expanding online presence 1. Explore international market 2.Pond’s 2.Product development and innovation 3.Lakme Launch of “Olay Men Solutions’” in India: Olay the leading skin care brand has launched its premium range of skin care products for men. Presence of established brand names and stronger companies 2.

which in turn. It is no more restricted to merely. escalates his overall performance and professional growth. The premium range includes a cream and gel moisturizer along with an eye gel. The new age men are extremely active not only professionally but even socially and hence. A well-groomed man comes across as more confident. and a gel facial cleanser and a toner. they are more conscious regarding their appearance. specifically designed to fight the three principal skin problems often witnessed in men. cream. waking up to the 25 . wearing stylish clothes coordinated with exclusive designer shoes and watches. Men are now.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 deliver a complete package of an assorted range of skin care products.

ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 dire requisite of personal grooming and thus. the pores are perennially exposed to dust and dirt. they require specified products. which suit and complement their skin tones perfectly. they compulsively stopped using their wives or their girlfriend’s skin care products. 399 Rs. So it is essential for them to use such products that will address all of these concerns. 399 Rs. 699 26 . 699 Rs. The products are priced as under: Product Multi-Solution Revitalizing Cream (50g) Cream Foaming Cleanser (100g) Multi-Solution Eye Gel (15ml) Balancing Gel Moisturizer (50g) Oil Control Cleanser (100g) Multi-Solution Refreshing Hydrating Toner (150ml) Price Rs. Their skin is much thicker in texture and owing to regular shaving. devotedly dedicating more time for skin care. 699 Rs. The male skin is completely different from that of the female and therefore. A prominently defined skin care regime is an absolutely unique facet for men and it’s high time indeed. Their skin also looks oilier due to the excess secretion of sebum and sweat. 699 Rs.

" commented an analyst. there were 27 . eating into each other's revenues. and it plans to add more products to its portfolio. While it is an area which has potential. as the products are in the premium category. Olay Men's Solutions will see high-end marketing. Emami was the first to target the metrosexual with "Fair and handsome" five years ago. The launch of another brand may not create any breakthroughs. which is a men's only brand. He compared the men's fairness segment with the deodorant market. P&G's product has found its way to India after China.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 "Men's fairness creams constitute just a tenth of the segment. there are already a lot of options. As the brand took off. but have fragmented the sector. The company also owns Gillette. which has seen many launches after the success of Axe.

proof of its pioneering position and strength as an exclusively men's brand. By contrast. the huge Rs3. Hindustan Unilever (HUL) went to the market with "Fair and Lovely Menz Active". "The brand is looking for a significant value growth on its present base (26%. but has seen a robust growth for most brands at 25%-30%.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 back-to-back launches. "Garnier Powerlight for Men" and "Vaseline Men"." said an advertising company spokesperson. with an estimated six to seven times more males using women's fairness cream than males using men's only fairness creams." says an Emami spokesperson. Emami says that there is a huge demographic to be tapped. The men's fairness sector is yet to realise its full potential. but Emami has stayed the leader. Emami reported sales of Rs125 Crore till December 2010. The men's fairness cream market is estimated to be valued at Rs300 Crore. 000 Crore women's fairness cream market is growing at 10%-15% annually. "Each 28 . as many men still use women's fairness creams. and then there was "Nivea for Men". All of them have had significant sales. "This is a lucrative area.MAT on December 2010). but it really depends on the brand placement. unlike the others who derive their strength from their fairness products for women.

commented. With the launch of ‘Olay Total Effects’ with breakthrough VitaNiacin complex. The new product will see Saatchi & Saatchi work on the creatives. “Olay is a known skincare brand in the world’s fashion capitals. Vaishali Bhat. we are delighted to provide every Indian woman with one product that helps fight the seven signs of ageing. We are very excited about ‘Olay Total Effects’ because we believe this product not only offers a 29 . Hundreds of real consumers across the world who put ‘Total Effects’ to the test have fallen in love with it. Associate Director. Pricing." Placing the brand under Saatchi and Saatchi: P&G has launched ‘Olay Total Effects’ with VitaNiacin that help fight the seven signs of skin ageing. Former Miss Universe and actress Sushmita Sen has been roped in as brand ambassador for the newly launched ‘Olay Total Effects’ in India.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 brand is appealing to a section of men and a new brand has to create its own niche to succeed. P&G India. There will be two media agencies handling the media duties – Madison Media and Starcom MediaVest for media buying and planning. respectively. too. becomes important because a majority of the customers go for products which offer value for money.

“Firstly. like Olay. But thanks to regular usage of ‘Olay Total Effects’. pollution. health and wellness expert Shikha Sharma. I too believe that looking beautiful is one thing. had taken a toll on my skin.” Along with Sen as the brand ambassador. economist and head of Future Trends (Future Group) Roopa Purshottaman. and fashion designer Anita Dongre. air conditioned vans. heavy make-up. TV anchor and actor Tisca Chopra.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 new equation of beauty by helping fight the seven signs of ageing. hectic schedules and continuous exposure to sunlight. India’s other leading beauty icons who have tried ‘Olay Total Effects’ and have seen a visible difference in their skin. HMI lights. etc. Sen said. but also provides practical benefits like ease of application and easy to carry. Commenting on how the need for a one-stop skin care product has led her to endorsing ‘Olay Total Effects’.” 30 . but feeling beautiful is everything. Unfortunately. all in one tiny bottle. Secondly. launched the beauty product. I do not have the luxury of lengthy skin care regimes. The TVC of the new product will be soon released. I can now fight the signs of ageing and get younger looking skin. This in-depth understanding of a woman inspired me to associate with ‘Olay Total Effects’. They are celebrity hair stylists and beauty experts Dilshad Pastakia and Coleen Khan Affonso.

as most perceive it. the fact is that there are seven such signs including appearance of pores. But. among others. She cites a study presented at the World Congress of Dermatology that she claims showed that pent peptides reduce the appearance of lines and wrinkles. 31 . created by ad agency Saatchi & Saatchi. In the commercial. The banned Olay commercial: A TV ad in which Eve Cameron. the beauty director of She magazine.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 Consumer research conducted by P&G revealed that women tend to perceive only ‘fine lines and wrinkles’ as a sign of skin ageing. promotes the "pent peptides" in Olay anti-ageing skin cream as "effective in reducing the appearance of lines and wrinkles" has been banned for being misleading. Cameron promotes Procter & Gamble's Olay Regenerist skin care cream. age spots and uneven skin tone. and not in the late 30s. The research also disclosed that very few women knew that the skin ageing process starts in their mid-20s.

Women who aren't ready for cosmetic injections constantly ask me to recommend a skin cream that really works. So Cameron's statement – that the study presented at the WCD showed pent peptides were effective – would misleadingly encourage them to believe that the findings were supported by "a large scientific meeting". In the ad Cameron says: "So if you're not ready for cosmetic injections. the regulator added. but want dramatically younger-looking skin. which received 46 complaints about the ad. who has published five books and appeared on TV shows including How to Look Good Naked. try Olay Regenerist with pent peptides. the Advertising Standards Authority. showed that pent peptides are effective in reducing the appearance of lines and wrinkles. took over fronting the Olay ads last year from Nadine Baggott. a health and beauty editor for Hello! Magazine.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 However. The watchdog upheld this 32 ." The ASA received complaints about the ad over four issues. So I was excited when this study. The ASA said the ad must not be broadcast again in its current form. ruled that viewers would be unfamiliar with the way scientific data was validated. Two viewers complained that it implied Olay could deliver the same benefits as injections. revealed at the World Congress of Dermatology. Cameron.

P&G said it had carried out two studies into Olay Regenerist. The paper on pentapeptides was also presented at the WCD and was "entirely factual. were misleading. a doctor. However. Another viewer. challenged whether there really was scientific evidence that pentapeptides reduced lines and wrinkles. One of the studies was published in the International Journal of Cosmetic Science in 2005." P&G added. which showed that the level of pentapeptides in the product "significantly reduced the appearance of lines and wrinkles". An expert asked by the ASA to look at the claims made by the Olay ad said there were "methodological gaps in the 33 . The doctor also argued that the ad misleadingly implied that the scientific community supported the paper presented at the WCD. stating that lines delivered by Cameron. P&G said it would include in future ads the line "results not equal to medical procedures". The ASA rejected these complaints. such as "women who aren't ready for cosmetic injections constantly ask me to recommend a skin cream that really works". The regulator said that "many viewers" had complained the ad was misleading and offensive because it implied that cosmetic injections were a "natural or inevitable step" for women as they got older.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 complaint. the ASA upheld the doctor's two complaints.

as a moisturising product. perceptible to the consumer and consistently in favour of that claim. The ASA expert added that the study that had been published had not shown that the changes when using pentapeptides were "at a level of significance" to make the claim it reduced the appearance of lines and wrinkles." said the ASA. to substantiate this type of claim the results from the studies should be ingredient specific.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 management of results and interpretation of data presented in the published paper [by P&G]". test subjects reported no effect for the pentapeptide-containing product. A second study "in some respects contradicted the results in the published paper" and had also not proved that the pentapeptide product was likely to produce results "visually significant to the consumer". we considered that. "Although we acknowledged that. In the self-evaluation part of the study. the ASA said. Regenerist was likely to temporarily reduce the appearance of lines and wrinkles." The Animal Testing Controversy in 2005: P&G is engineering ultra-tiny ‘nano’particles that can penetrate skin and hair in ways that naturally occurring 34 . "We concluded that P&G had not provided evidence sufficient to support the claim.

despite the scientists knowing that this could harm them. which was left untreated . Hamsters became ill and died because they were moved into plastic cages. A study published in Dec 2005 reveals how one thousand hamsters. Their intention is to produce new types of cosmetics and hair products. Not surprisingly P&G are involved in animal testing of nanoparticles.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 molecules don’t. Several animals died before the end of the experiment due to a lack of basic care. Despite this they continue to claim that animal testing is a last resort. P&G are also pushing for a massive new animal testing programme to assess how poisonous different nanoparticles are. mice and rats were killed in a test where they were placed in sealed boxes and forced to breath air contaminated with nanosoot particles. such as nine rats that were not given water. When the animals given the highest doses were killed and dissected their lungs were found to have doubled in weight. During the tests they suffered severe and persistent lung injury. 35 . The idea being to see how much damage was caused to the animals’ lungs.for several months in some cases. Inside every bottle of Oil of Olay Complete UV Protection moisturizer is a little bit of nanotech.

ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 Genetic Engineering P&G are involved in genetically engineering mice to create new ways of testing ingredients for use in products such as laundry liquids. Skin Irritancy Tests Eighteen rats suffered liver damage in skin irritancy tests for chemicals to be used in hair care products and fabric softener. It is believed that the injuries occurred both as a result of being wrapped too tightly and during unwrapping. hair products and other cosmetics. The chemical was applied to the rats that were then wrapped to prevent them from trying to lick themselves clean. surgery and other invasive procedures are used in their creation. Fairy liquid. followed by pneumonia. causing their lungs to become damaged and filled with blood. skin care. Mice have been genetically engineered to be more vulnerable to asthma and lung damage in order to test a P&G detergent enzyme called ‘subtilisin’. and that genetic modification is likely to cause harmful deformities. The substance was repeatedly injected into the bodies and up the noses of the mice. one rat 36 . Genetic engineering is known to cause serious animal welfare problems due to the fact that large numbers of animals are involved. Flash cleaner.

we must conduct research involving animals to ensure materials are safe and effective” and “We are passionate about continuing our progress in developing alternatives to research involving animals. This happened despite an earlier P&G paper that highlights this as a potential problem. These tests were not a legal requirement and once again undermine P&G’s claims that testing on animals is a ‘last resort’.” Of course these kinds of statements are standard industry 37 . Washing Powder Ingredients P&G have repeatedly tested an ingredient called ‘NOBS’ on animals even though the chemical had been found safe in a massive trial on human volunteers and has been in use for several years. but only as a last resort. Other P&G Animal Testing.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 died from such injuries before the end of the test. P&G are often quoted as stating: “Sometimes. Painful and lethal skin allergy tests were carried out on guinea pigs as well as lethal tests on mice.  An acute toxicity test where dogs were force-fed large amounts of a cleaning chemical by stomach tube  Cancer and toxicity tests on rats and mice of optical brighteners and other washing powder ingredients  Long-term poisoning tests in animals for colouring agents  Mice have been repeatedly force-fed a synthetic musk fragrance.

Or not to buy. “We need to find out how the consumer reacts to our brand. is strictly a learning experience. Procter’s back yard.” It’s that point at which the shopper evaluates the brand and decides to buy. As these few examples show. The freestanding Olay “brand experience” that it has installed at the Kenwood Towne Centre in Cincinnati. thousands of animals die at the hands of P&G every year in tests for trivial and totally unnecessary ingredients aimed at improving their profit margin. Even a brilliant international brand marketer like P&G acknowledges that it cannot gain enough access to that moment. the Olay brand manager. So the Cincinnati-based company has set up a freestanding “brand experience” counter in a local mall for its Olay skin care line on a three-month trial run. Olay is a “mass-tige” brand. Olay brand Experience: Procter & Gamble calls it “the first moment of truth.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 spin. It’s designed to gather intelligence and spread information – but not to sell. the higher end of the skin care products sold off the shelves of mass market destinations like 38 .” says John Brownlee.

P&G has done tons of market research on customer preferences and reactions. And the 130-square-foot booth is in an aisle populated by Aveda. but Brownlee acknowledges that that’s not always reliable. Target. It’s also located where the Olay market shops. And they sometimes tell you what they think you want to hear. Kenwood Towne Centre is the area’s premier fashion mall.” he concedes. CVS and Kroger. “We think the unexpected – coming upon Olay in such an unfamiliar setting – will stop shoppers and encourage curiosity. Express and Abercrombie & Fitch leading to a Parisian store. Guess.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 Wal-Mart. Naturally. “Focus groups tend to be a bit artificial.” The freestanding counter.” 39 .” says Camille Popplewell.” “It’s a different environment for a familiar brand. conceptualized and designed by Benchmark (Cincinnati). Stanchions at all six mall entrances announce Olay’s presence with large model photography and a simple copy line: “Experience Olay like never before. vp and market leader of Benchmark’s beauty and fashion group. clearly states the Olay name and brand position and is set up to engage shoppers in conversation. “People are not in a buying situation.

“So the Olay logo is large and clear and backlit on all four sides of the space.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 “It also had to have strong brand identity. and shoppers will identify with it.” And if a shopper wants to buy product? “We’ll sell it to her. Benchmark’s senior environmental designer. “This is primarily a learning opportunity for us. how much explaining our Olay products require and how well we create impact at the point of sale. “so we’ll have P&G marketing people there and product development people and even finance people. “or we’ll give her a coupon for the nearest Kroger or CVS or Wal-Mart. we’ll be finding out how well we’ve read the market. For three months.” The space is open.” Brownlee insists. or wherever she shops for Olay.” he says. with room for movement and counterspace for consultations and information. It’s very Chanel-esque.” Saatchi & Saatchi won “silver lion” at Cannes for Olay: A print entry for Procter & Gamble's Oil of Olay (in the Health & Beauty category) was awarded a Silver Lion in the Print 40 . You never get to control this kind of real estate in the store. But it won’t be only trained beauty consultants having those conversations.” says Maria Deacon.

and we presented it to the Saatchi network. "We had come up with this idea. national creative director. The entry being from Saatchi & Saatchi Hong Kong. with just the words ‘0 to 60 in 100 years' on it. However. and as there was a clear requirement for an idea on Oil of Olay in Hong Kong.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 category. explains this in detail. The network liked the idea immensely. The winning entry is a press ad. Saatchi & Saatchi India can also take credit for this Silver Lion . and as our idea was relevant to that brand.for the simple reason that the idea came out of Saatchi India's Bangalore office. the Lion has been awarded to the agency's Hong Kong office. it was executed there. I 41 . Speaking to agencyfaqs! From Cannes. Saatchi & Saatchi India. Ramesh Ramanathan. and a bottle of Oil of Olay at the bottom right-hand corner.

Ryan Menezes. Vinod Lal Heera Eshwer and Dinesh TP. I am happy that my boys in Bangalore have proved themselves in Cannes as well." Brand Ambassadors:  Sushmita SenOlay. we get the credit. but for us in Saatchi India. "Yes. apart from Tiffany Huang. the No 1 skin care brand in the world's fashion capitals. this is as good as getting the metal. It has VitaNiacin technology and SPF 15 that fight ageing while also moisturising the 42 . has now come to India. our Hong Kong office gets its name into the Cannes record books. the creative credits go to Ramanathan.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 think this is a demonstration of how strong and how creativefocused the Saatchi network is." Interestingly. "Within the Saatchi network. in the record books. Olay Total Effects is a one-stop solution intended to help Indian women fight the seven vital signs of skin ageing." says Ramanathan. although Cannes has awarded the Lion to the Hong Kong office. Launched by P&G.

said Olay Total Effects did wonders for her. the corporate world. there is no need to use base on your face now'. It's such a one-stop shop. After a period of four to six weeks. Olay Total Effects was presented to some of India's leading beauty icons and women achievers from the fields of fashion.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 skin and protecting it from sun damage. I just love the product. whose hectic life takes a toll on her skin and causes discolouration and makes the fine lines visible. "You can actually see the difference on my skin. beauty. television. "My make-up man said. fitness industry and academics." 43 . these women shared their positive experiences with the product and some are now even passionately recommending Olay Total Effects." said the former Miss Universe. 'Madam. Sushmita Sen. Television actress and anchor Tisca Chopra revealed.

"VitaNiacin is an effective combination of vitamins that fights the seven signs of skin ageing. "My skin has such a glow. Olay Total Effects has replaced all of them. what more can I ask for?" And celebrity hair-stylist of the stars. "My mother-in-law complimented me for the way my skin was glowing. said people were asking her what she was doing these days. It is ideal for Indian skin because Olay Total Effects is coupled with moisturiser and sun-protection.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 While popular hair-stylist and beauty expert Coleen Khan laughed. smooth." Meanwhile. "Now there is no need to carry a bag of skin care products and treatments. even toned and firmer. "My old teacher asked me. health and wellness expert Shikha Sharma who has helped several women stay young and healthy. radiant." A ten-week clinical study of 200 Indian women between 30 and 60 by a panel of leading dermatologists analysed the 44 . it's better than when you were in my class!'" Leading cosmetologist and dermatologist Dr Kalpana Sarangi explained the reason behind these compliments for Olay Total Effects. Economist Roopa Purushottaman exclaimed. Dilshad Pastakia added. 'What are you doing to your skin." she said. leaving the skin soft.

” A source close to the actress said: "Katrina is a teenage icon of today.” 45 . safe and acceptable for Indian women.  Katrina KaifKatrina has been named the brand ambassador of cosmetic giant Olay's Natural White cream that launched a white radiance range in India recently. After a discussion using global and Indian data. hair or a jewellery product. Katrina said: "Be it a skin.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 effects of a VitaNiacin moisturiser versus an ordinary moisturiser. The international brand found her to be the apt model to market their product. Talking about her selection of brand endorsements. the panel concluded that the VitaNiacin-containing moisturiser can fight the seven signs of skin ageing and its technology is suitable. I am very selective about the brands I endorse. I undertake extensive research on the company and try to ensure that the brand delivers on its promises made to the user of the product.

From cleansing to moisturising. Using an exclusive VitaNiacin formula. Karishma is the latest entry to the Olay family of beauties who have defied age including actors Kajol. Total Effects moisturisers are also proven effective in fighting 7 signs of ageing— the look of fine lines and wrinkles. 46 .  Kajol An Olay loyalist for a few years now. Kajol claims she gets compliments about her youthful looks till date.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 The 25-year-old created waves when she replaced Aishwarya Rai as the brand ambassador of Nakshatra last year.  Karishma KapoorP&G welcomes Karishma Kapoor as the new brand ambassador for its premium anti ageing skincare line Olay Total Effects. rough texture. the appearance of prominent pores and age spots. Total Effects offers an array of products dedicated to making your skin look its best. and dryness. uneven skin tone. Total Effects fights 7 signs of ageing for visibly youngerlooking skin. surface dullness. Watch this clip as she reveals her secret.

“Before I tried Olay Total Effects. I thought skin ageing was inevitable. and that’s when she felt the need for something for her skin. “My experience with Olay Total Effects has been only great. Karishma switched to Olay Total Effects that works on the seven signs of ageing and said. everyone can see it. dark spots. has a high concentrate. and yet takes literally a few seconds to apply!” Karishma further states. All you need is Olay Total Effects. you don’t need a host of skin products. for different skin ageing problems that appear one after another. I guess I just could have not asked for more. “As you age.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 Shilpa Shetty. “My favourite Olay product is the TE serum.it is light on my skin. Olay Total Effects helps fight all the 7 signs of ageing and protects the skin effectively giving you 7 benefits in 1 bottle!” Karishma says that after pregnancies her skin had started feeling stressed out. now I realize it may not be completely true … I can defy age and challenge what’s possible with Olay Total Effects! She further added. Why don’t you try it and see the difference it makes?” 47 . She adds. Tisca Chopra and Ira Dubey. She started to notice dryness. dullness.

the Dhak dhak girl of B-town. et al.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 Karishma can be seen starring in a new television commercial for Olay Total Effects airing across major television channels. but we heard something that kind of contradicts that whole happy tale.  Madhuri DixitThe girl with a gorgeous smile is back in Mumbai and has already started working on new projects. Madhuri has apparently been approached by bigname cosmetics brand Olay to be a brand ambassador. Olay is apparently trolling Farmville for the right set of ambassadors for the 48 . concentrating on home and hearth before stepping into the studios. from an endorsement to movies. And we can’t wait to watch her strut her stuff! Madhuri Dixit-Nene. There was much buzz about what she will do once she is back to home and B-town turf. what her priorities will be. recently came back to settle in Mumbai with her family. It was said that she wanted to take it easy and get back into the working girl groove slowly and steadily. As our sources revealed. she has accepted the offer and is all set to be the face of the product chain.

First it was Karishma Kapoor. now the gorgeous face of Madhuri. "Love the Skin you’re in. "Love the Skin you’re in. is not signing any new work on until The Dirty Picture does its thing at the BO – and she is starting work on the new film soon. we have heard that Madhuri has said yes to the sequel to Ishqiya. Advertising campaign.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 well-known anti-ageing range." Company research revealed that women are tired of false hype and 49 . Also." Oil of Olay launched a new advertising campaign in October. featuring the tagline. once dates are worked out. taking over from the sultry Vidya Balan – who. we are all really keen to find out whether Madhuri has really accepted the proposal or not. by the way. Arshad Warsi and Naseeruddin Shah will play the same roles they did in the first one. featuring the tagline. Even as confirmation of this whole tie-up is awaited.

" Olay Total Effects: Fight seven signs of ageing Campaign 50 . Olay." said Gina Coleman-Drosos. muted colours also conveys a softer quality than Olay's previous ad campaign. global general manager. The new campaign suggests that women don't need to look like models to love themselves or their skin. "The new campaign invites women to move from just liking their skin to loving it.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 promises and need to be reached on an emotional level. "This is something we strive to do every day with the skin care products we offer to women around the world. The use of warm.

which together work to fight 7 signs of ageing and give younger looking skin. The key to this is the radical new formula from Olay containing a combination of two innovative ingredients VitaNiacin and Anti-Oxidants.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 Olay Total Effects provides a huge of benefits to bring the beautiful younger looking skin women want and the dynamic skin they need. The Regenerist Campaign Launched recently by Madhuri Dixit 51 .

Olay’s premium skin care range in India on Nov.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 Actress Madhuri Dixit launched Olay Regenerist. Madhuri explained the process of cellular regeneration fostered by amino-peptide complex which is the main ingredient in Olay Regenerist range. At the launch. Marriott.2nd 2011 at Hotel J.W. She is the official brand ambassador and the face of the Olay Regenerist range in India and unveiled the premium range from Olay in Mumbai. She also highlighted the fact that it is one of the simplest & most effective ways of acquiring younger looking skin without going through clinical procedures. 52 .

What is your Age?     18-25 25-30 30-35 35 above Q2. Are you bothered about your age wrinkles affecting your looks?  Very much bothered  Bothered a bit  Not at all bothered Q4.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 The questionnaire for the research work Q1. On what basis do you prefer buying skincare product? 53 . Do you prefer the use of creams and lotions?  Yes  No  Sometimes Q5. Do you have wrinkles on your facial skin?  Yes  No  Never realised Q3.

ADVERTISING & MARKETING RESEARCH OLAY

2011-2012

     

Price Brand Quality Reviews Celebrity Others

Q6. What brand of skincare product you are using right now?      Lakme L’Oreal Garnier Ponds Other _______________________

Q7. Have you ever heard about Olay?  Yes  No Q8. From where did you hear about Olay?       Advertisements Promotions Peers Internet Never heard Others

54

ADVERTISING & MARKETING RESEARCH OLAY

2011-2012

Q9. Have you seen the latest campaign of Olay Regenerist featuring Madhuri Dixit with the Tagline ‘challenge what’s possible’?  Yes  No If yes, then is the campaign better than the previous ‘Love the Skin you are in’ campaign featuring Kajol? Comment

Q10. Has this ad affected your buying decision?  Yes  No

55

ADVERTISING & MARKETING RESEARCH OLAY

2011-2012

ANALYSIS OF THE RESEARCH

Number of Samples: 50 Age group: 20 above Gender: Mainly females Area: Mumbai Objective: To understand the acceptance of Olay among the
Indian audience.

56

People in this age group are more concerned about their skin than others. As they are the working population and face many skin problems. What is your Age?     18-25 25-30 30-35 35 above Age Group 35 above 18% 18-25 20% 30-35 22% 25-30 40% Most of the people researched were in the age group 25-30.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 Q1. 57 .

34% women say they have not got any wrinkles and 18% of them never realised. Do you have wrinkles on your facial skin?  Yes  No  Never realised facial wrinkles among women Never Realised 18% Yes 48% No 34% Most of the women say they have developed wrinkles on their face. 58 .ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 Q2.

59 . 16% of them not at all care about them. About 38% show a bit bothering. Are you bothered about your age wrinkles affecting your looks?  Very much bothered  Bothered a bit  Not at all bothered Wrinkle Bothering among women Not at all bothered 16% very much bothered 46% Bothered a bit 38% 46% of women are very much bothered about the wrinkles on their face.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 Q3.

Do you prefer the use of creams and lotions?  Yes  No  Sometimes Preference of the use of creams and lotions Sometimes 27% No 10% Yes 63% 63% of women i. 60 .ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 Q4. 10% of women do not use any of them.. 27% women sometimes use them either in winters or just for certain occasions.e. majority of them prefer using creams and lotions.

Then they look into the brand and the celebrity endorsing the product. On what basis do you prefer buying skincare product?       Price Brand Quality Reviews Celebrity Others How women choose their skincare products? Other 6% Price 10% Celebrity 16% Reviews 8% Brand 21% Quality 39% Majority of women look for quality in the products they opt for.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 Q5. 61 . Few of them bother about price whereas some look for the reviews the product has got.

62 . Then the second mostly preferred is Lakme and then comes Ponds and Garnier.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 Q6. What brand of skincare product you are using right now?     Lakme L’Oreal Garnier Ponds Skincare Brands Preferred Ponds 18% Lakme 28% Garnier 14% L'Oreal 40% 40% of women prefer L’Oreal skincare products over other brands.

63 .ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 Q7. Have you ever heard about Olay?  Yes  No Is Olay a recognised brand among women? No 35% Yes 65% Mostly women are aware of the existence of brand Olay in the market. But 35% of them do not know the brand. These maybe the women who are housewives or are not so open to the mass media.

V sets most of the time. Most of them get to know through promotional events held in malls and shopping areas.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 Q8. internet and other sources. Others get to know through peers. As most Indian women are housewives and are therefore glued to T. From where did you hear about Olay?       Advertisements Promotions Peers Internet Never heard Others how people got to know about the brand? Others 8% Internet 10% Peers 12% Advertisements 46% Promotions 24% Most of the people got to know about the brand from the advertisements. 64 .

then is the campaign better than the previous ‘Love the Skin you are in’ campaign featuring Kajol? Comment Are people aware of the latest Olay Regenerist Commercial? Yes 34% No 66% Most of the people are not aware of the recent commercial featuring Madhuri Dixit. Have you seen the latest campaign of Olay Regenerist featuring Madhuri Dixit with the Tagline ‘challenge what’s possible’?  Yes  No If yes. Only 34% people know about the ad. People who know about the campaign think that the previous campaign was good as they could also relate to it. 65 . Maybe because it is just launched last month. It had life story which they could relate to.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 Q9.

66 . Has this ad affected your buying decision?  Yes  No Has the Olay commercials affected their buying behavior? No 42% Yes 58% 58% of women say the commercials have actually made them try the products at least for once. But 42% of women are rational buyers and are not influenced by such commercials at all. Sometimes the situations mentioned are so similar that you tend to get convinced.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 Q10.

The brand would soon establish the same spot in India as it has in foreign countries. But sometimes. Thus.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 Conclusion Olay which is very successful in abroad among the leading skincare brands is making its hold in India but on a slower pace. This can prove to be harmful for the Brand Image. 67 . Olay is doing a great work by inventing new products and advertising them by taking endorsers with whom people can relate to very well. But advertising can do wonders to change the buying decision of people. It makes them aware of the product and at the same times gives a 3D picture of the product. advertising can be misleading and can raise issues in the society (the animal test controversy of Olay). advertising should be for the people to buy the product without affecting their beliefs. People buy on the basis of what they see and hear from their surroundings. People tend to use the products they are used to rather than trying new ones.

totalbeauty.com/ad/36987/Liam-Wielopolski-Olay-anti-ageingcream-Facelift  http://www.andhranews.html  http://www.afaqs.com/post/madhuri-dixit-chosen-as-brand-ambassador-of-olayregenerist-3890564  http://www.info/does-olay-do-animal-testing.html  http://www.net/india/2007/August/4-Olay-India-photo.org/wiki/Olay  http://www.org.com/advertising/creative_showcase/index.nz/Campaigns/Against-Procter-and-Gamble/  http://www.com/case-studies/olay-total-effects-aai/ 68 .html  http://www.safe.possibleworldwide.com/reviews/product/75029/olay-total-effects-7signs-serum  http://www.html?id=29792& media=Digital&type=Indian  http://bloggers.bestadsontv.wikipedia.com/forums/marketing-researchmr/205624-background-detail-olay.olay-brand.asp?Id=1  http://www.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 Webliography  http://en.info/olay-logo-meaning.olay-brand.managementparadise.

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