Guru Nanak Institute of Management Studies

(G.N.I.M.S)

Name: Jagjeet Kaur Saini Class: T.Y.BMM (Advertising) Subject:
Advertising and Marketing Research

Professor:Bhumika A. Desai Topic: Olay Year: 2011-2012

ADVERTISING & MARKETING RESEARCH OLAY

2011-2012

Index
              Introduction Name Change Logo Products Olay for Men SWOT analysis Advertising Campaigns Olay and Saatchi & Saatchi Banned Olay commercial Animal Testing Controversy Brand Ambassadors Research Analysis Conclusion Webliography

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ADVERTISING & MARKETING RESEARCH OLAY

2011-2012

Introduction
Olay is an American skin care line. It is one of the top skin care retail brands in the world, except for Japan, and is one of Procter & Gamble's multi-billion dollar brands. For the 2009 fiscal year ended June 30, Olay accounted for an estimated $2.8 billion of P&G's $79 billion in revenue. Olay originated in South Africa as Oil of Olay. Graham Wuff (1916-2008), an ex-Unilever chemist from Durban, started it in 1949. The name "Oil of Olay" was chosen by Wuff as a spin on the word "lanolin", a key ingredient. Olay is a product truly born from love, as it was created by a man as a gift for his wife. Graham Wuff saw his wife Dinah’s frustration with thick, waxy beauty creams that came in shoepolish tins. They left her skin looking greasy, and they certainly didn’t fit with her feminine sensibility. Graham wanted to create a new beauty product for her- one that could not only moisturize her skin, but also leave her feeling beautiful and feminine. Together, Graham and Dinah fine-tuned everything from absorption and texture to the delicate pink shade and instantly recognizable fragrance. At last, legendary oil of Olay Beauty Fluid was born.

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Account Executive Jack Lowe quickly became Graham’s lifelong friend and business partner. who ran the company under the banner of Adams National Industries (ANI). or even as beauty fluid. Olay's marketing was also unique. They ran in Readers’ Digest and newspapers and often looked like editorials. did not sell the product to the trade. Print adverts used copy such as “Share the secret of a younger looking you” and talked about the ‘beauty secret’ of oil of Olay. Other adverts were written as personal messages to the reader from a fictitious advice columnist named Margaret Merrill. As the company began to market the product internationally. and the two soon created a company to produce and market Oil of Olay. but waited for pharmacies to ask for it based on consumer requests.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 With this formula complete and first batch mixed by hand. Graham enlisted the help of an advertising agency that he founded in the yellow pages. This led to the introduction of Oil of Ulay (UK and Ireland). Oil of Ulan (Australia) and Oil of Olaz (France. Wuff and Lowe. since it was never described as a moisturizer. Italy. Nowhere on the packaging did it say what the product actually did. 4 . it was decided to modify the name of the product in each country so it would sound pleasing and realistic to consumers.

Olay was sold to Richardson Merrill. Procter & Gamble bought Richardson Vicks and gained the Olay brand. Olay produces best results. the Netherlands. whatever the user's age or skin type. as with many brands. ANI opened a test market in USA (Chicago). The 5 . France. the Olay business flourished. Within five years. and in 1959 expanded into England. cleansers and creams with the aim of meeting the full range of skincare needs. In 1985.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 the Netherlands and Germany). In 1970. P&G greatly expanded Olay both in line-up and internationally. However. Olay became one of P&G’s billion dollar brands in 2003. and expanded into more countries (Spain. Olay was phenomenal success in South Africa. Germany). the range has been expanded to include a full range of hypoallergenic variants. the United States. Needless to say. the business was not managed uniformly so there were differences in performance between the countries. which later became Richardson-Vicks Inc.The result of Richardson Merrell’s efforts was a dramatic increase in sales. Eventually. The company extended the product range to include items such as Night of Ulay and Beauty Cleanser. RVI capitalized the "Oil" and added the sub-name "Beauty Fluid" to help protect the trade mark. Since then. and was expanding into northern Germany. They further added a sales force and created TV advertising. Canada and Germany.

it was decided to unify the brand under a global name. and China. Olay is the market leader in many countries including USA. The formula had evolved over the years. Name change In 1999. In the Netherlands and Belgium. Olay Cosmetics was launched in 1996 but discontinued in 2001. it was renamed just Olaz. Total Effects. UK. That’s a potent formula for success.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 brand also includes soap. Oil of Ulan and Ulay became Olay on a worldwide basis. Procter & Gamble decided to shorten the brand name to Olay. Yet through all the changes and innovations.a light. White Radiance (Asia) and Olay Vitamins (USA). In 2000. except in German-speaking regions and Italy. the philosophy upheld by Graham Wuff remains as relevant as ever: Help women look and feel beautiful. The Olay brand has expanded into a range of other products grouped in “boutiques” including Complete. where it remained Oil of Olaz. Thus. and the original name no longer fit with what women have to expect from Olay. Olay 6 . Today. greaseless formula that absorbs quickly into the skin. Professional. Olay is one of the most recognizable brands in the world. Quench (North America). Regenerist. and body wash.

bears the closest resemblance to the pink "Oil of Olay" marketed in the US before the P&G acquisition. to formally creating the “anti-aging” category in mass stores with the launch of Total Effects in 1999. there are numerous products in market more expensive than Olay. generally the least expensive variety. The launch was almost double the typical price of a mass market moisturizer at the time. The Indian skincare market is constantly growing as can be seen in the figure: 7 . Today.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 has extended its heritage as a moisturizer to stay looking young. Active Hydrating Formula.

2. "Oil of OLAZ" is called only "OLAZ" in Germanspeaking countries. Olay Regenerist. Olay was launched in India. 1." (lit: "Olaz lets you shine. Since 2010. 3. 4. Different products are specially made to suit the different skin types and women of different ages. which was changed from "Love the skin you're in".ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 Olay Regenerist was the best performing anti-aging cream in a 2006 test done by a consumer association. according to a list published by PETA. Olay Total Effects. Products: 1. Slogan: "Olaz läßt Sie strahlen.") The Olay/Olaz brand is known for animal testing. Olay’s current slogan is "Challenge what's possible". Olay White Radiance. In August 2007. Olay Natural White Brand Ambassador: Katrina Kaif Packaging: It’s a milky white translucent tub with slightly grey cap. 8 . Olay Natural White.

ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 adorning transparent labels with grey fonts. pro-B5 & E nourishes the skin to reduce the appearance of dark spots and dullness for a healthy-looking natural fairness that glows 9 . Olay’s Natural White Range includes:  Natural White Day Cream Olay Natural White Nourish the skin with nutrients for healthy-looking natural fairness that glows. Nothing eyecatching but its appearance is mild & smooth true to the nature of the cream inside the tub. Its formula with triple nutrient system – Vitamin B3.

ready for moisturizing – Removes makeup and impurities. So wake up to fairer. So your skin is prepared for its whitening care. effectively removing impurities and taking you close to perfect fairness. but also optimizing its texture leaving your skin feeling feather soft. 10 . – Naturally cleaner and fairer skin.  Natural White Night CreamOlay Natural White Night Cream contains twice the mulberry leaf extract. It contains mulberry leaf extract and vitamin C in order to inhibit melanin production and restores your natural fairness.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012  Its SPF 24 protection effectively helps protect the skin against external damage from the sun. smoother skin. which is proved to not only whiten your skin.     Nourishes skin from deep inside 2X whitening effect Intense moisturizing Reveals skin health and radiance  Natural White Face WashOlay Natural White Face wash is an enriched formula that thoroughly cleans your skin.  Its nutrients rich formula help replenishes your skin’s natural moisture level.

gives the innate skin layers a darker appearance. coupled with a silky smooth hydrated surface. allows light to reflect off the skin so your inner fairness shines through and skin glows with that celLucent™ fairness. Olay white Radiance : Olay White Radiance helps your skin achieve celLucent™ fairness by addressing hydration. which is the over-production of melanin in skin cells. Hydration: Translucent skin. Translucency: A rough.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 2. 11 . flaky skin surface makes skin look lack lustre. translucency and whitening: Whitening: Hyper pigmentation. As cells stay on the skin's surface. achieving a translucent complexion. they are exposed to various environmental factors that may damage the appearance of the skin. Olay White Radiance is able to decrease melanin transfer significantly to ensure that the cells that move up to the surface of the skin are naturally fair. Niacin amide increases the cell turnover rate to ensure that the cells at the surface are always bright and new.

 Olay White Radiance Night Restoring CreamA night cream to protect from the harsh cold blast of the aircon.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 The white radiance series includes the following:  Olay White Radiance Protective Cream with SPF 24An everyday cream perfect for people who like their moisture creamy thick. ideal for a lighter feel and can be used daily. 12 .  Olay White Radiance Protective Lotion with SPF 24An easy to apply lotion.

having won recommendations and awards from many international beauty and lifestyle magazines.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012  Olay White Radiance whitening and soothing MaskAn intense formulation mask for weekly use. oil and make-up to prepare the skin before any application of Lotion and Creams. Leave for 15 minutes to soak up the whitening and moisturizing benefits. Olay Regenerist : Brand Ambassador: Madhuri Dixit Olay Regenerist is Olay's most awarded range. after cleansing and before applying moisturizer.  Olay White Radiance spot correctorFor eradicating dark spots.  Olay White Radiance UV Blocker with SPF 30Ideal for Whitening Divas who spend a lot of time outdoors.  Olay White Radiance Purifying foaming cleanserThe purifying foaming cleanser effectively deep cleanses the skin to remove dirt. can be used morning and night.  Olay White Radiance Eye SerumApply special care to the thinner skin around the eyes. 3. Olay Regenerist is one of the simplest 13 . use morning and night before applying moisturizer.

ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 & most effective ways of acquiring younger looking skin without going through clinical procedures. youthful looking skin. Olay Regenerist line-up consists of the following product range:  Regenerist Cream Cleanser – Available for Rs. • Regenerates skin’s surface at cellular • Deep cleanses. 349 – Detoxify and resurface your skin at the cellular level for the beautifully regenerated look of a mini-professional treatment. younger looking skin. Gently cleans and exfoliates for revitalised. and conditions level First step to revitalised. exfoliates to detoxify. Contains 14 .

colour. clear. and amino-peptide complex. allantoin. green tea extract. Olay Regenerist Daily Regenerating Serum is very safe to use on all skin types. 899 – This innovative eye lifting serum in a non-greasy formula contains Olay’s exclusive amino peptide Complex that hydrates to help visibly firm reduce appearance of deep lines and brightens the area around the eyes and even out skin tone. This concentrated formula is 100% fragrance.  Regenerist Eye Lifting Serum – Available for Rs. 1299 – Olay Regenerist Daily Regenerating Serum is a an innovative skincare regimen which combines anti-aging ingredients like Vitamin B3. making it clean. dirt. and grease-free so it hydrates and restores damaged skin to its ideal state. soft. Creamy formula that leaves the skin hydrated. Dermatologically and ophthalmologically tested.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 oxygenated derma bead formula to gently remove oil. and smooth. make-up residue and dead surface skin cells. Pro-vitamin B5.  Regenerist Regenerating Serum – Available for Rs. Vitamin E. Being dermatologist-tested and recommended by them. Daily application of Olay Regenerist Daily Regenerating Serum on your entire face will hydrate and rejuvenate it to diminish all 15 . Amino peptides help regenerate skin's appearance at the cellular level without drastic measures like chemical peels or laser to reveal dramatically younger looking skin.

Regenerist Deep Hydration Regenerating Cream uses our exclusive amino-peptide complex. not only are you safe from the sun’s damaging UV rays which can cause aging and some health problems. which combines Vitamin E. You only need one effective product to keep your skin looking as young as ever. Best of all. leaving your skin soft.for younger looking skin without drastic measures. Twice the regeneration power*   "Perfecting Cream". Olay Regenerist Daily Regenerating Serum. There is no need for you to undergo costly procedures such as cosmetic surgery. young-looking and glowing like a baby’s skin.. but it is easy on the budget too. with its clinically proven affordable yet effective skincare regimen.. smooth. 1199 – Formerly known as.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 traces of fine lines and wrinkles. 16 .  Regenerist Regenerating Cream SPF 15 – Available for Rs. lasers. or chemical peels which are sometimes painful. takes years away from your face and makes it look and feel younger. so you can use it as long as you like. untreated skin. regeneration + intense dry skin hydration amino-peptide complex *Olay Regenerist doubles skin's surface cell regeneration rate vs.

Normal  Helps with these face concerns: Fine Lines/Wrinkles. dry. 17 . Suitable for everyday use. Firming  You’ll love Regenerist Night Recovery Moisturizing Treatment because it: hydrates hour after hour while you sleep. untreated skin. and combination skin. dry and combination skin. non-greasy formula. Use alone or create your own regimen with other Regenerist skin care products. Heals & Protects. Large/Visible Pores  Benefits: Anti Aging. Dry/Flaky Skin. 1199 –  Moisturizes all night like a time-released effect to firm skin’s appearance while you sleep  For the following skin types: Dry.  Regenerist Night Firming Cream – Available for Rs. clean application every use. It visibly regenerates skin's appearance and intensely hydrates dry skin. For normal. Loss of Firmness/Elasticity. Dull Skin. Over time your skin's appearance will be beautifully regenerated. Instantly the appearance of fine lines and wrinkles is softened and skin's texture is improved. Younger looking skin without drastic measures. Suitable for everyday use for normal.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 Pro-vitamin B5 and Olay moisture in a rich. Unique dispensing pump delivers a fresh. doubles skin’s surface cell regeneration rate vs.

Olay Regenerist Night Recovery Moisturizing Treatment doubles skin’s surface cell regeneration rate vs. Smooth over cleansed face and neck every evening. untreated skin – so you can wake up to the look of a mini-lift each morning. Vitamin E and Pro-Vitamin B5 (panthenol). dry and combination skin. untreated skin – so you can wake up to the look of a mini-lift each morning. Regenerist Night Recovery hydrates hour after hour while you sleep. Olay Regenerist Night Recovery Moisturizing Treatment doubles skin’s surface cell regeneration rate vs.an exclusive anti-ageing combination of Niacinamide (Vitamin B3). Suitable for everyday use for normal. Using an exclusive night-time amino-peptide complex with a time-release effect. Regenerist Night Recovery hydrates hour after hour while you sleep. Suitable for everyday use for normal. making it ideal for Indian skin. dry and combination skin. Smooth over cleansed face and neck every evening. in addition to sunscreen protection. Wake up to the look of a mini-lift each morning. 4.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 Wake up to the look of a mini-lift each morning. Olay Total Effects : Olay Total Effects is a breakthrough anti-ageing moisturizer containing the patented Vita niacin formulation . Using an exclusive night-time amino-peptide complex with a timerelease effect. The beauty breakthrough was launched by India’s leading beauty icons who have tried Olay Total Effects and seen a visible 18 .

glowing skin o Visibly reduces the pore size 19 . In addition. celebrity hair stylists and beauty experts Dilshad Pastakia & Coleen Khan Affonso. Future Trends (Future Group) Roopa Purshottaman. Olay Total Effect’s VitaNiacin technology was endorsed by India’s Leading Dermatologists at a conference where the results of a recent Clinical Study on Ageing-Skin were shared. Regular usage of Olay Total Effects with the breakthrough Vita Niacin complex ensures just one product helps Fight the seven signs of ageing. health and wellness expert Shikha Sharma. Economist & Head. and fashion designer Anita Dongre.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 difference in their skin – Olay ambassador Sushmita Sen. as it… o Visibly reduces lines & wrinkles o Gives soft and smooth skin o Visibly reduces dark spots o Provides sun protection for even skin tone o Gives firm looking skin o Provides radiant. TV Anchor & actor Tisca Chopra.

225 – 20 . Vita Niacin. this daily facial moisturizer provides the benefit of 7 anti-aging therapies in 1 essential product plus protection against sun damage. the #1 cause of premature visible aging. It also contains broad spectrum SPF 15 UVA/UVB sunscreen and intensive moisture for younger looking skin. For those concerned about sun exposure. Olay exclusive anti-aging formula.699 for – Total Effect+ is specially formulated with 7 vitamins and minerals.  Line Minimization: Reduces the appearance of fine wrinkles  Nourishing Moisturization: For a radiant.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 The total effects range includes the following products:  Olay Total Effects Day Cream Spf 15 50gm – MRP Rs. healthy glow  Tone Enhancement: Balances colour & reduces appearance of age spots  Gentle Exfoliation: Smoothes and evens skin texture  Pore Refinement: Minimizes the appearance of pores  Free Radical Defense: Helps prevent damage to skin's surface  Subtle Lifting: Hydrates for firmer skin appearance  Olay Total Effects Foaming Cleanser 100Gm – MRP Rs.

700 –  Target uneven skin tone and texture with a concentrated anti aging serum that combines smoothing moisture technology with vitamins and minerals.  Smoothes skin’s texture with advanced moisture technology  Fights 7 signs of aging  Olay Total Effects Serum provides the concentrated anti aging power of advanced smoothing moisture technology with 21 . visibly youngerlooking skin. Use Olay 7 in 1 Anti Aging Foaming Cleanser for clean.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 7 Anti-aging cleansing benefits in 1 daily cleanser. Olay Total Effects Revitalizing Daily Foaming Cleanser provides 7 anti-aging benefits in 1 cleansing step: Olay 7 in 1 Anti Aging Foaming Cleanser provides:        Thorough cleansing Natural moisture balance Pore appearance reduction Line appearance minimization Radiance enhancement Maintains softness Gentle purification  Olay Total Effects Serum 50ml – MRP Rs.

ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 vitamins and minerals for younger-looking skin with smoother texture and more even tone. and dryness) by: o moisturising to soothe and nourish dry skin o Smoothing skin’s texture with gentle exfoliation o Minimizing the appearance of fine lines and wrinkles o Balancing colour and tone o Brightening skin with a healthy-looking radiance o Refining to minimize the appearance of pores o Reducing the appearance of age spots and redness Olay Total Effects Logo Parent Company Category Sector Tagline/ Slogan Procter and Gamble Personal Care brands . age spots. prominent pores. uneven skin tone. dullness.Skin care FMCG Fight 7 signs of aging 22 . rough texture.  Olay Total Effects Serum fights 7 signs of aging (fine lines and wrinkles.

Confusion over the original Olay in Weakness 23 . Strong and effective marketing and promotion 2. High price limits the target customers 2. Widely spread distribution network 1.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 USP STP Segment Keeps the skin younger with ageing of the body Personal care – anti aging cream Middle aged and younger women above 25 years of age of higher middle class Prevents aging as well as makes one look younger than her age Target Group Positioning SWOT Analysis Strength 1. Effective in preventing anti aging and removing dark spots etc 4. Support of P&G 3.

Olay Men Solutions 24 .Lakme Launch of “Olay Men Solutions’” in India: Olay the leading skin care brand has launched its premium range of skin care products for men.Expanding online presence 1.Garnier 3.Threat of new entrants 3. Presence of established brand names and stronger companies 2. Explore international market 2.Pond’s 2.Product development and innovation 3.Brand image less established than other products like Pond’s 1.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 different markets 3.Difficult to change the brand loyalty of customers towards other brands Opportunity Threats Competition Competitors 1.

ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 deliver a complete package of an assorted range of skin care products. waking up to the 25 . The premium range includes a cream and gel moisturizer along with an eye gel. escalates his overall performance and professional growth. wearing stylish clothes coordinated with exclusive designer shoes and watches. they are more conscious regarding their appearance. It is no more restricted to merely. The new age men are extremely active not only professionally but even socially and hence. A well-groomed man comes across as more confident. Men are now. which in turn. cream. specifically designed to fight the three principal skin problems often witnessed in men. and a gel facial cleanser and a toner.

the pores are perennially exposed to dust and dirt. So it is essential for them to use such products that will address all of these concerns. 699 26 . which suit and complement their skin tones perfectly. they compulsively stopped using their wives or their girlfriend’s skin care products. 699 Rs. Their skin also looks oilier due to the excess secretion of sebum and sweat. The male skin is completely different from that of the female and therefore. The products are priced as under: Product Multi-Solution Revitalizing Cream (50g) Cream Foaming Cleanser (100g) Multi-Solution Eye Gel (15ml) Balancing Gel Moisturizer (50g) Oil Control Cleanser (100g) Multi-Solution Refreshing Hydrating Toner (150ml) Price Rs. A prominently defined skin care regime is an absolutely unique facet for men and it’s high time indeed. 399 Rs. 699 Rs. Their skin is much thicker in texture and owing to regular shaving.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 dire requisite of personal grooming and thus. devotedly dedicating more time for skin care. 699 Rs. they require specified products. 399 Rs.

Emami was the first to target the metrosexual with "Fair and handsome" five years ago. As the brand took off." commented an analyst. The launch of another brand may not create any breakthroughs. there are already a lot of options. The company also owns Gillette. which has seen many launches after the success of Axe. there were 27 . He compared the men's fairness segment with the deodorant market. Olay Men's Solutions will see high-end marketing. which is a men's only brand. but have fragmented the sector.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 "Men's fairness creams constitute just a tenth of the segment. eating into each other's revenues. While it is an area which has potential. P&G's product has found its way to India after China. as the products are in the premium category. and it plans to add more products to its portfolio.

ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 back-to-back launches. but has seen a robust growth for most brands at 25%-30%. unlike the others who derive their strength from their fairness products for women. "Each 28 . The men's fairness sector is yet to realise its full potential. as many men still use women's fairness creams. Hindustan Unilever (HUL) went to the market with "Fair and Lovely Menz Active". Emami says that there is a huge demographic to be tapped. 000 Crore women's fairness cream market is growing at 10%-15% annually." says an Emami spokesperson. The men's fairness cream market is estimated to be valued at Rs300 Crore. "Garnier Powerlight for Men" and "Vaseline Men". By contrast. with an estimated six to seven times more males using women's fairness cream than males using men's only fairness creams. but it really depends on the brand placement. "This is a lucrative area." said an advertising company spokesperson. Emami reported sales of Rs125 Crore till December 2010. All of them have had significant sales. proof of its pioneering position and strength as an exclusively men's brand. but Emami has stayed the leader. the huge Rs3. and then there was "Nivea for Men". "The brand is looking for a significant value growth on its present base (26%.MAT on December 2010).

The new product will see Saatchi & Saatchi work on the creatives.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 brand is appealing to a section of men and a new brand has to create its own niche to succeed. Vaishali Bhat. There will be two media agencies handling the media duties – Madison Media and Starcom MediaVest for media buying and planning. too. Former Miss Universe and actress Sushmita Sen has been roped in as brand ambassador for the newly launched ‘Olay Total Effects’ in India." Placing the brand under Saatchi and Saatchi: P&G has launched ‘Olay Total Effects’ with VitaNiacin that help fight the seven signs of skin ageing. With the launch of ‘Olay Total Effects’ with breakthrough VitaNiacin complex. We are very excited about ‘Olay Total Effects’ because we believe this product not only offers a 29 . we are delighted to provide every Indian woman with one product that helps fight the seven signs of ageing. Hundreds of real consumers across the world who put ‘Total Effects’ to the test have fallen in love with it. Associate Director. Pricing. respectively. “Olay is a known skincare brand in the world’s fashion capitals. P&G India. becomes important because a majority of the customers go for products which offer value for money. commented.

air conditioned vans. etc. Sen said. HMI lights. economist and head of Future Trends (Future Group) Roopa Purshottaman. I too believe that looking beautiful is one thing. health and wellness expert Shikha Sharma. India’s other leading beauty icons who have tried ‘Olay Total Effects’ and have seen a visible difference in their skin. The TVC of the new product will be soon released. But thanks to regular usage of ‘Olay Total Effects’. like Olay. launched the beauty product. but also provides practical benefits like ease of application and easy to carry. TV anchor and actor Tisca Chopra. This in-depth understanding of a woman inspired me to associate with ‘Olay Total Effects’. Secondly. had taken a toll on my skin. hectic schedules and continuous exposure to sunlight. pollution.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 new equation of beauty by helping fight the seven signs of ageing. I do not have the luxury of lengthy skin care regimes.” 30 . “Firstly. all in one tiny bottle. Commenting on how the need for a one-stop skin care product has led her to endorsing ‘Olay Total Effects’. heavy make-up. I can now fight the signs of ageing and get younger looking skin. They are celebrity hair stylists and beauty experts Dilshad Pastakia and Coleen Khan Affonso. but feeling beautiful is everything. and fashion designer Anita Dongre. Unfortunately.” Along with Sen as the brand ambassador.

The banned Olay commercial: A TV ad in which Eve Cameron.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 Consumer research conducted by P&G revealed that women tend to perceive only ‘fine lines and wrinkles’ as a sign of skin ageing. promotes the "pent peptides" in Olay anti-ageing skin cream as "effective in reducing the appearance of lines and wrinkles" has been banned for being misleading. and not in the late 30s. But. as most perceive it. 31 . age spots and uneven skin tone. created by ad agency Saatchi & Saatchi. among others. Cameron promotes Procter & Gamble's Olay Regenerist skin care cream. the fact is that there are seven such signs including appearance of pores. She cites a study presented at the World Congress of Dermatology that she claims showed that pent peptides reduce the appearance of lines and wrinkles. The research also disclosed that very few women knew that the skin ageing process starts in their mid-20s. the beauty director of She magazine. In the commercial.

Cameron. So Cameron's statement – that the study presented at the WCD showed pent peptides were effective – would misleadingly encourage them to believe that the findings were supported by "a large scientific meeting". the Advertising Standards Authority. which received 46 complaints about the ad. In the ad Cameron says: "So if you're not ready for cosmetic injections." The ASA received complaints about the ad over four issues. ruled that viewers would be unfamiliar with the way scientific data was validated. but want dramatically younger-looking skin. The ASA said the ad must not be broadcast again in its current form. a health and beauty editor for Hello! Magazine. who has published five books and appeared on TV shows including How to Look Good Naked. The watchdog upheld this 32 .ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 However. revealed at the World Congress of Dermatology. showed that pent peptides are effective in reducing the appearance of lines and wrinkles. try Olay Regenerist with pent peptides. Women who aren't ready for cosmetic injections constantly ask me to recommend a skin cream that really works. the regulator added. So I was excited when this study. took over fronting the Olay ads last year from Nadine Baggott. Two viewers complained that it implied Olay could deliver the same benefits as injections.

challenged whether there really was scientific evidence that pentapeptides reduced lines and wrinkles. were misleading. An expert asked by the ASA to look at the claims made by the Olay ad said there were "methodological gaps in the 33 . The ASA rejected these complaints." P&G added.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 complaint. such as "women who aren't ready for cosmetic injections constantly ask me to recommend a skin cream that really works". which showed that the level of pentapeptides in the product "significantly reduced the appearance of lines and wrinkles". One of the studies was published in the International Journal of Cosmetic Science in 2005. The doctor also argued that the ad misleadingly implied that the scientific community supported the paper presented at the WCD. P&G said it had carried out two studies into Olay Regenerist. P&G said it would include in future ads the line "results not equal to medical procedures". Another viewer. the ASA upheld the doctor's two complaints. The paper on pentapeptides was also presented at the WCD and was "entirely factual. However. a doctor. The regulator said that "many viewers" had complained the ad was misleading and offensive because it implied that cosmetic injections were a "natural or inevitable step" for women as they got older. stating that lines delivered by Cameron.

ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 management of results and interpretation of data presented in the published paper [by P&G]". as a moisturising product. A second study "in some respects contradicted the results in the published paper" and had also not proved that the pentapeptide product was likely to produce results "visually significant to the consumer". we considered that. "We concluded that P&G had not provided evidence sufficient to support the claim. perceptible to the consumer and consistently in favour of that claim. "Although we acknowledged that. to substantiate this type of claim the results from the studies should be ingredient specific. the ASA said." said the ASA. Regenerist was likely to temporarily reduce the appearance of lines and wrinkles." The Animal Testing Controversy in 2005: P&G is engineering ultra-tiny ‘nano’particles that can penetrate skin and hair in ways that naturally occurring 34 . The ASA expert added that the study that had been published had not shown that the changes when using pentapeptides were "at a level of significance" to make the claim it reduced the appearance of lines and wrinkles. In the self-evaluation part of the study. test subjects reported no effect for the pentapeptide-containing product.

Their intention is to produce new types of cosmetics and hair products. When the animals given the highest doses were killed and dissected their lungs were found to have doubled in weight. Inside every bottle of Oil of Olay Complete UV Protection moisturizer is a little bit of nanotech.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 molecules don’t. which was left untreated . Not surprisingly P&G are involved in animal testing of nanoparticles. such as nine rats that were not given water. despite the scientists knowing that this could harm them. Despite this they continue to claim that animal testing is a last resort. The idea being to see how much damage was caused to the animals’ lungs. During the tests they suffered severe and persistent lung injury. A study published in Dec 2005 reveals how one thousand hamsters. 35 . P&G are also pushing for a massive new animal testing programme to assess how poisonous different nanoparticles are. Several animals died before the end of the experiment due to a lack of basic care. mice and rats were killed in a test where they were placed in sealed boxes and forced to breath air contaminated with nanosoot particles.for several months in some cases. Hamsters became ill and died because they were moved into plastic cages.

followed by pneumonia. skin care. Flash cleaner. It is believed that the injuries occurred both as a result of being wrapped too tightly and during unwrapping. The substance was repeatedly injected into the bodies and up the noses of the mice. Genetic engineering is known to cause serious animal welfare problems due to the fact that large numbers of animals are involved. Fairy liquid. one rat 36 . Skin Irritancy Tests Eighteen rats suffered liver damage in skin irritancy tests for chemicals to be used in hair care products and fabric softener. hair products and other cosmetics. surgery and other invasive procedures are used in their creation. Mice have been genetically engineered to be more vulnerable to asthma and lung damage in order to test a P&G detergent enzyme called ‘subtilisin’. causing their lungs to become damaged and filled with blood.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 Genetic Engineering P&G are involved in genetically engineering mice to create new ways of testing ingredients for use in products such as laundry liquids. and that genetic modification is likely to cause harmful deformities. The chemical was applied to the rats that were then wrapped to prevent them from trying to lick themselves clean.

we must conduct research involving animals to ensure materials are safe and effective” and “We are passionate about continuing our progress in developing alternatives to research involving animals. Other P&G Animal Testing. Painful and lethal skin allergy tests were carried out on guinea pigs as well as lethal tests on mice. This happened despite an earlier P&G paper that highlights this as a potential problem. Washing Powder Ingredients P&G have repeatedly tested an ingredient called ‘NOBS’ on animals even though the chemical had been found safe in a massive trial on human volunteers and has been in use for several years. but only as a last resort.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 died from such injuries before the end of the test.” Of course these kinds of statements are standard industry 37 . These tests were not a legal requirement and once again undermine P&G’s claims that testing on animals is a ‘last resort’.  An acute toxicity test where dogs were force-fed large amounts of a cleaning chemical by stomach tube  Cancer and toxicity tests on rats and mice of optical brighteners and other washing powder ingredients  Long-term poisoning tests in animals for colouring agents  Mice have been repeatedly force-fed a synthetic musk fragrance. P&G are often quoted as stating: “Sometimes.

Procter’s back yard. “We need to find out how the consumer reacts to our brand. Or not to buy. As these few examples show.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 spin. The freestanding Olay “brand experience” that it has installed at the Kenwood Towne Centre in Cincinnati. It’s designed to gather intelligence and spread information – but not to sell. Olay is a “mass-tige” brand. Olay brand Experience: Procter & Gamble calls it “the first moment of truth. thousands of animals die at the hands of P&G every year in tests for trivial and totally unnecessary ingredients aimed at improving their profit margin. is strictly a learning experience.” says John Brownlee. the Olay brand manager. So the Cincinnati-based company has set up a freestanding “brand experience” counter in a local mall for its Olay skin care line on a three-month trial run.” It’s that point at which the shopper evaluates the brand and decides to buy. the higher end of the skin care products sold off the shelves of mass market destinations like 38 . Even a brilliant international brand marketer like P&G acknowledges that it cannot gain enough access to that moment.

“People are not in a buying situation. clearly states the Olay name and brand position and is set up to engage shoppers in conversation.” The freestanding counter. “Focus groups tend to be a bit artificial.” he concedes. CVS and Kroger. “We think the unexpected – coming upon Olay in such an unfamiliar setting – will stop shoppers and encourage curiosity. Guess.” “It’s a different environment for a familiar brand. And they sometimes tell you what they think you want to hear. Naturally. Express and Abercrombie & Fitch leading to a Parisian store. And the 130-square-foot booth is in an aisle populated by Aveda.” says Camille Popplewell. but Brownlee acknowledges that that’s not always reliable. Kenwood Towne Centre is the area’s premier fashion mall. Target. P&G has done tons of market research on customer preferences and reactions. conceptualized and designed by Benchmark (Cincinnati).” 39 .ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 Wal-Mart. Stanchions at all six mall entrances announce Olay’s presence with large model photography and a simple copy line: “Experience Olay like never before. vp and market leader of Benchmark’s beauty and fashion group. It’s also located where the Olay market shops.

For three months.” The space is open.” Brownlee insists.” says Maria Deacon. “So the Olay logo is large and clear and backlit on all four sides of the space. “or we’ll give her a coupon for the nearest Kroger or CVS or Wal-Mart. or wherever she shops for Olay.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 “It also had to have strong brand identity. we’ll be finding out how well we’ve read the market.” he says. how much explaining our Olay products require and how well we create impact at the point of sale.” And if a shopper wants to buy product? “We’ll sell it to her. “so we’ll have P&G marketing people there and product development people and even finance people. But it won’t be only trained beauty consultants having those conversations. It’s very Chanel-esque. Benchmark’s senior environmental designer.” Saatchi & Saatchi won “silver lion” at Cannes for Olay: A print entry for Procter & Gamble's Oil of Olay (in the Health & Beauty category) was awarded a Silver Lion in the Print 40 . “This is primarily a learning opportunity for us. You never get to control this kind of real estate in the store. and shoppers will identify with it. with room for movement and counterspace for consultations and information.

for the simple reason that the idea came out of Saatchi India's Bangalore office. Ramesh Ramanathan. The winning entry is a press ad. Saatchi & Saatchi India can also take credit for this Silver Lion . and as our idea was relevant to that brand. with just the words ‘0 to 60 in 100 years' on it. it was executed there. and as there was a clear requirement for an idea on Oil of Olay in Hong Kong. I 41 . The entry being from Saatchi & Saatchi Hong Kong. Speaking to agencyfaqs! From Cannes.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 category. explains this in detail. national creative director. the Lion has been awarded to the agency's Hong Kong office. The network liked the idea immensely. and a bottle of Oil of Olay at the bottom right-hand corner. and we presented it to the Saatchi network. However. Saatchi & Saatchi India. "We had come up with this idea.

has now come to India. Vinod Lal Heera Eshwer and Dinesh TP." Brand Ambassadors:  Sushmita SenOlay." Interestingly. but for us in Saatchi India. Launched by P&G.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 think this is a demonstration of how strong and how creativefocused the Saatchi network is. "Within the Saatchi network. I am happy that my boys in Bangalore have proved themselves in Cannes as well. the No 1 skin care brand in the world's fashion capitals. this is as good as getting the metal. the creative credits go to Ramanathan. It has VitaNiacin technology and SPF 15 that fight ageing while also moisturising the 42 . Olay Total Effects is a one-stop solution intended to help Indian women fight the seven vital signs of skin ageing. our Hong Kong office gets its name into the Cannes record books. apart from Tiffany Huang. we get the credit." says Ramanathan. "Yes. in the record books. Ryan Menezes. although Cannes has awarded the Lion to the Hong Kong office.

"You can actually see the difference on my skin. the corporate world. "My make-up man said. said Olay Total Effects did wonders for her. fitness industry and academics. Olay Total Effects was presented to some of India's leading beauty icons and women achievers from the fields of fashion.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 skin and protecting it from sun damage. It's such a one-stop shop. whose hectic life takes a toll on her skin and causes discolouration and makes the fine lines visible. there is no need to use base on your face now'." said the former Miss Universe. Sushmita Sen. these women shared their positive experiences with the product and some are now even passionately recommending Olay Total Effects. beauty. television. I just love the product." 43 . Television actress and anchor Tisca Chopra revealed. 'Madam. After a period of four to six weeks.

"Now there is no need to carry a bag of skin care products and treatments. "My mother-in-law complimented me for the way my skin was glowing. Dilshad Pastakia added. It is ideal for Indian skin because Olay Total Effects is coupled with moisturiser and sun-protection." Meanwhile. radiant. what more can I ask for?" And celebrity hair-stylist of the stars. Economist Roopa Purushottaman exclaimed. leaving the skin soft. said people were asking her what she was doing these days. health and wellness expert Shikha Sharma who has helped several women stay young and healthy." A ten-week clinical study of 200 Indian women between 30 and 60 by a panel of leading dermatologists analysed the 44 ." she said. "VitaNiacin is an effective combination of vitamins that fights the seven signs of skin ageing. "My skin has such a glow. it's better than when you were in my class!'" Leading cosmetologist and dermatologist Dr Kalpana Sarangi explained the reason behind these compliments for Olay Total Effects. even toned and firmer. smooth. "My old teacher asked me. Olay Total Effects has replaced all of them. 'What are you doing to your skin.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 While popular hair-stylist and beauty expert Coleen Khan laughed.

I undertake extensive research on the company and try to ensure that the brand delivers on its promises made to the user of the product. Talking about her selection of brand endorsements. After a discussion using global and Indian data. the panel concluded that the VitaNiacin-containing moisturiser can fight the seven signs of skin ageing and its technology is suitable. safe and acceptable for Indian women. Katrina said: "Be it a skin. I am very selective about the brands I endorse. hair or a jewellery product.  Katrina KaifKatrina has been named the brand ambassador of cosmetic giant Olay's Natural White cream that launched a white radiance range in India recently. The international brand found her to be the apt model to market their product.” 45 .” A source close to the actress said: "Katrina is a teenage icon of today.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 effects of a VitaNiacin moisturiser versus an ordinary moisturiser.

 Karishma KapoorP&G welcomes Karishma Kapoor as the new brand ambassador for its premium anti ageing skincare line Olay Total Effects. Using an exclusive VitaNiacin formula. 46 . Karishma is the latest entry to the Olay family of beauties who have defied age including actors Kajol. rough texture.  Kajol An Olay loyalist for a few years now. and dryness. From cleansing to moisturising.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 The 25-year-old created waves when she replaced Aishwarya Rai as the brand ambassador of Nakshatra last year. Watch this clip as she reveals her secret. uneven skin tone. Kajol claims she gets compliments about her youthful looks till date. the appearance of prominent pores and age spots. Total Effects offers an array of products dedicated to making your skin look its best. surface dullness. Total Effects fights 7 signs of ageing for visibly youngerlooking skin. Total Effects moisturisers are also proven effective in fighting 7 signs of ageing— the look of fine lines and wrinkles.

everyone can see it. “Before I tried Olay Total Effects.it is light on my skin. All you need is Olay Total Effects. “My favourite Olay product is the TE serum. I guess I just could have not asked for more. Tisca Chopra and Ira Dubey. now I realize it may not be completely true … I can defy age and challenge what’s possible with Olay Total Effects! She further added. She started to notice dryness. dullness. and yet takes literally a few seconds to apply!” Karishma further states. Olay Total Effects helps fight all the 7 signs of ageing and protects the skin effectively giving you 7 benefits in 1 bottle!” Karishma says that after pregnancies her skin had started feeling stressed out. I thought skin ageing was inevitable. Why don’t you try it and see the difference it makes?” 47 . dark spots. “As you age.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 Shilpa Shetty. “My experience with Olay Total Effects has been only great. Karishma switched to Olay Total Effects that works on the seven signs of ageing and said. has a high concentrate. and that’s when she felt the need for something for her skin. you don’t need a host of skin products. for different skin ageing problems that appear one after another. She adds.

Olay is apparently trolling Farmville for the right set of ambassadors for the 48 . the Dhak dhak girl of B-town. recently came back to settle in Mumbai with her family. she has accepted the offer and is all set to be the face of the product chain.  Madhuri DixitThe girl with a gorgeous smile is back in Mumbai and has already started working on new projects. Madhuri has apparently been approached by bigname cosmetics brand Olay to be a brand ambassador. concentrating on home and hearth before stepping into the studios. And we can’t wait to watch her strut her stuff! Madhuri Dixit-Nene. but we heard something that kind of contradicts that whole happy tale. There was much buzz about what she will do once she is back to home and B-town turf. et al.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 Karishma can be seen starring in a new television commercial for Olay Total Effects airing across major television channels. from an endorsement to movies. what her priorities will be. It was said that she wanted to take it easy and get back into the working girl groove slowly and steadily. As our sources revealed.

" Oil of Olay launched a new advertising campaign in October. now the gorgeous face of Madhuri. we have heard that Madhuri has said yes to the sequel to Ishqiya. Arshad Warsi and Naseeruddin Shah will play the same roles they did in the first one." Company research revealed that women are tired of false hype and 49 . featuring the tagline. First it was Karishma Kapoor. is not signing any new work on until The Dirty Picture does its thing at the BO – and she is starting work on the new film soon. Also. "Love the Skin you’re in. taking over from the sultry Vidya Balan – who. we are all really keen to find out whether Madhuri has really accepted the proposal or not. "Love the Skin you’re in. Even as confirmation of this whole tie-up is awaited. featuring the tagline. Advertising campaign. once dates are worked out. by the way.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 well-known anti-ageing range.

The use of warm. "The new campaign invites women to move from just liking their skin to loving it. "This is something we strive to do every day with the skin care products we offer to women around the world. muted colours also conveys a softer quality than Olay's previous ad campaign. global general manager.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 promises and need to be reached on an emotional level. Olay." said Gina Coleman-Drosos." Olay Total Effects: Fight seven signs of ageing Campaign 50 . The new campaign suggests that women don't need to look like models to love themselves or their skin.

ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 Olay Total Effects provides a huge of benefits to bring the beautiful younger looking skin women want and the dynamic skin they need. The key to this is the radical new formula from Olay containing a combination of two innovative ingredients VitaNiacin and Anti-Oxidants. which together work to fight 7 signs of ageing and give younger looking skin. The Regenerist Campaign Launched recently by Madhuri Dixit 51 .

Olay’s premium skin care range in India on Nov.2nd 2011 at Hotel J.W. Madhuri explained the process of cellular regeneration fostered by amino-peptide complex which is the main ingredient in Olay Regenerist range. Marriott. She is the official brand ambassador and the face of the Olay Regenerist range in India and unveiled the premium range from Olay in Mumbai. 52 .ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 Actress Madhuri Dixit launched Olay Regenerist. She also highlighted the fact that it is one of the simplest & most effective ways of acquiring younger looking skin without going through clinical procedures. At the launch.

ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 The questionnaire for the research work Q1. On what basis do you prefer buying skincare product? 53 . What is your Age?     18-25 25-30 30-35 35 above Q2. Do you prefer the use of creams and lotions?  Yes  No  Sometimes Q5. Do you have wrinkles on your facial skin?  Yes  No  Never realised Q3. Are you bothered about your age wrinkles affecting your looks?  Very much bothered  Bothered a bit  Not at all bothered Q4.

ADVERTISING & MARKETING RESEARCH OLAY

2011-2012

     

Price Brand Quality Reviews Celebrity Others

Q6. What brand of skincare product you are using right now?      Lakme L’Oreal Garnier Ponds Other _______________________

Q7. Have you ever heard about Olay?  Yes  No Q8. From where did you hear about Olay?       Advertisements Promotions Peers Internet Never heard Others

54

ADVERTISING & MARKETING RESEARCH OLAY

2011-2012

Q9. Have you seen the latest campaign of Olay Regenerist featuring Madhuri Dixit with the Tagline ‘challenge what’s possible’?  Yes  No If yes, then is the campaign better than the previous ‘Love the Skin you are in’ campaign featuring Kajol? Comment

Q10. Has this ad affected your buying decision?  Yes  No

55

ADVERTISING & MARKETING RESEARCH OLAY

2011-2012

ANALYSIS OF THE RESEARCH

Number of Samples: 50 Age group: 20 above Gender: Mainly females Area: Mumbai Objective: To understand the acceptance of Olay among the
Indian audience.

56

What is your Age?     18-25 25-30 30-35 35 above Age Group 35 above 18% 18-25 20% 30-35 22% 25-30 40% Most of the people researched were in the age group 25-30. As they are the working population and face many skin problems. 57 . People in this age group are more concerned about their skin than others.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 Q1.

34% women say they have not got any wrinkles and 18% of them never realised.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 Q2. Do you have wrinkles on your facial skin?  Yes  No  Never realised facial wrinkles among women Never Realised 18% Yes 48% No 34% Most of the women say they have developed wrinkles on their face. 58 .

About 38% show a bit bothering. 16% of them not at all care about them. 59 . Are you bothered about your age wrinkles affecting your looks?  Very much bothered  Bothered a bit  Not at all bothered Wrinkle Bothering among women Not at all bothered 16% very much bothered 46% Bothered a bit 38% 46% of women are very much bothered about the wrinkles on their face.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 Q3.

majority of them prefer using creams and lotions.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 Q4.e. 27% women sometimes use them either in winters or just for certain occasions.. 60 . Do you prefer the use of creams and lotions?  Yes  No  Sometimes Preference of the use of creams and lotions Sometimes 27% No 10% Yes 63% 63% of women i. 10% of women do not use any of them.

On what basis do you prefer buying skincare product?       Price Brand Quality Reviews Celebrity Others How women choose their skincare products? Other 6% Price 10% Celebrity 16% Reviews 8% Brand 21% Quality 39% Majority of women look for quality in the products they opt for.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 Q5. 61 . Few of them bother about price whereas some look for the reviews the product has got. Then they look into the brand and the celebrity endorsing the product.

ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 Q6. Then the second mostly preferred is Lakme and then comes Ponds and Garnier. What brand of skincare product you are using right now?     Lakme L’Oreal Garnier Ponds Skincare Brands Preferred Ponds 18% Lakme 28% Garnier 14% L'Oreal 40% 40% of women prefer L’Oreal skincare products over other brands. 62 .

But 35% of them do not know the brand. These maybe the women who are housewives or are not so open to the mass media. Have you ever heard about Olay?  Yes  No Is Olay a recognised brand among women? No 35% Yes 65% Mostly women are aware of the existence of brand Olay in the market. 63 .ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 Q7.

As most Indian women are housewives and are therefore glued to T. From where did you hear about Olay?       Advertisements Promotions Peers Internet Never heard Others how people got to know about the brand? Others 8% Internet 10% Peers 12% Advertisements 46% Promotions 24% Most of the people got to know about the brand from the advertisements.V sets most of the time. internet and other sources. Others get to know through peers. 64 .ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 Q8. Most of them get to know through promotional events held in malls and shopping areas.

It had life story which they could relate to.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 Q9. Have you seen the latest campaign of Olay Regenerist featuring Madhuri Dixit with the Tagline ‘challenge what’s possible’?  Yes  No If yes. then is the campaign better than the previous ‘Love the Skin you are in’ campaign featuring Kajol? Comment Are people aware of the latest Olay Regenerist Commercial? Yes 34% No 66% Most of the people are not aware of the recent commercial featuring Madhuri Dixit. Only 34% people know about the ad. People who know about the campaign think that the previous campaign was good as they could also relate to it. Maybe because it is just launched last month. 65 .

ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 Q10. But 42% of women are rational buyers and are not influenced by such commercials at all. Sometimes the situations mentioned are so similar that you tend to get convinced. 66 . Has this ad affected your buying decision?  Yes  No Has the Olay commercials affected their buying behavior? No 42% Yes 58% 58% of women say the commercials have actually made them try the products at least for once.

But sometimes. Olay is doing a great work by inventing new products and advertising them by taking endorsers with whom people can relate to very well. But advertising can do wonders to change the buying decision of people. People tend to use the products they are used to rather than trying new ones. The brand would soon establish the same spot in India as it has in foreign countries. 67 . Thus.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 Conclusion Olay which is very successful in abroad among the leading skincare brands is making its hold in India but on a slower pace. It makes them aware of the product and at the same times gives a 3D picture of the product. People buy on the basis of what they see and hear from their surroundings. This can prove to be harmful for the Brand Image. advertising can be misleading and can raise issues in the society (the animal test controversy of Olay). advertising should be for the people to buy the product without affecting their beliefs.

andhranews.com/post/madhuri-dixit-chosen-as-brand-ambassador-of-olayregenerist-3890564  http://www.com/advertising/creative_showcase/index.olay-brand.possibleworldwide.html  http://www.safe.com/case-studies/olay-total-effects-aai/ 68 .asp?Id=1  http://www.org/wiki/Olay  http://www.html  http://www.com/reviews/product/75029/olay-total-effects-7signs-serum  http://www.totalbeauty.html  http://www.info/does-olay-do-animal-testing.com/ad/36987/Liam-Wielopolski-Olay-anti-ageingcream-Facelift  http://www.com/forums/marketing-researchmr/205624-background-detail-olay.bestadsontv.html?id=29792& media=Digital&type=Indian  http://bloggers.wikipedia.ADVERTISING & MARKETING RESEARCH OLAY 2011-2012 Webliography  http://en.afaqs.nz/Campaigns/Against-Procter-and-Gamble/  http://www.org.info/olay-logo-meaning.net/india/2007/August/4-Olay-India-photo.managementparadise.olay-brand.

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