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INTRODUCTION
For the fulfillment of the requirement of Practicum 3, the 4th year students of
Job Training. Included on the said training was a research project regarding the
Randy Tolentino & Cyril Legria were applied in Philippine National Bank – Ortigas
Branch. They were assigned at the Accounting Department. Since their department
was operational, the management decided to assign all of them in one department.
The usual tasks they were doing is to encode & print the abstract of their total
collections, compile and arrange the Deposit Application Form (DAF), Signature
Cards (Sigcards) of their clients, Xerox & scan their daily transactions including
deposit slip, withdrawal slip, checks & conversion slip, and also encoding of serial
The main purpose of the students aside from being an On-the-Job Trainees is
1. How effective are the employees of Philippine National Bank in terms of:
Department?
This operational research only focused on the issues inside the Accounting
Department of Philippine National Bank – Ortigas Branch where the trainees are
involved. This study is conducted on the first semester of the school year 2009 –
• Operation Effectiveness
requirement is to fulfill the training 200 hours. The total hours given was
accomplished for 2 months. But for the accomplishment of the operations research,
the students should make a written output of their achievement & learning
The written output of their training signifies the fulfillment of all the
The compilation of the output includes all data & information gathered by the
student trainees from Philippine National Bank – Ortigas regarding their operations
This Operation Research would be beneficial for both parties – the students &
PNB. For without the help of the latter, there will be no source of reference for the
former. Besides the effort of the students were also good benefits for the
DEFINITION OF TERMS
DEPOSITE APPLICAION FORM (DAF) – an application form for depositors that used
SIGNATURE CARDS (SIGCARD) – a small card where the signature of the customers
basis in exchange for compensation and who does not provide these services as
TIME MANAGEMENT - is a set of principles, practices, skills, tools, and systems that
work together to help you get more value out of your time with the aim of
HISTORY OF PNB
banking institution on July 22, 1916 with headquarters in the old Masonic
Temple along Escolta, Manila. Its primary mandate was to provide financial
services to Philippine industry and agriculture and support the government's
huge demand for the country's major exports namely: sugar, copra, coconut
oil, Manila hemp and tobacco. However, not much was being done to develop
the industries that produced these sought-after crops since access to credit
facilities was limited then. To solve this problem, Henderson Martin, Vice
Governor of the Philippines, together with Mr. Miguel Cuaderno (who later
became Central Bank governor) drafted the charter for a national bank.
In February 4, 1916, Public Act 2612 was passed by the Philippine legislature
providing for the establishment of the PNB to replace the small P1 million
government-owned Agricultural Bank. PNB's first head office was the Masonic
Temple along Escolta, the then "Wall Street of the Philippines" in the bustling
district of Sta. Cruz in Manila. An American, H. Parker Willis, was its first
president.
With PNB's establishment, Filipinos found a bank of their own. PNB was
The Filipino farmers then could avail of loans with interest between 8% to
10% per annum. PNB was also authorized to receive deposits, open foreign
credits and rediscount bills. It was also given the special power to issue
Iloilo.
In 1917, PNB marked its entry in the field of international banking when it
opened its New York Branch. The following year, it established five more
PNB briefly ceased operations in January 1942 but reopened the next month
under the supervision of Japanese authorities. After the Second World War,
PNB reopened immediately and acquired the assets and assumed the
With the establishment of the Central Bank in 1949, PNB's role as issuer of
Mission Statement
services that will create value and enrich the lives of our customers,
terms of:
equity
edge technology
Customer perception
partner in nation-building
doing business
CHAPTER 2
REVIEW OF RELATED LITERATURE
processes. Banks can use FLEXCUBE to simplify and streamline processes, track and
customers.
offerings and to fine tune their processes based on insight and measurement. The
identify bottlenecks for process improvement. The product serves Governance and Risk
The release of FLEXCUBE which offers wholesale banks for their cash, trade,
payments, treasury and lending and retail banks for their savings, deposits and loans
businesses. Other key features of this new release include SWIFT 2007 enhancements,
FLEXCUBE, since the first release of the application in 1997, offers users of their
software the ability to configure new products without any software code change. It
allows them to process these for multiple entities from a single-instance of the
With rave reviews such as the rankings published in March 2003 by a trade
journal calling flexcube the best-selling banking software product in the world and with
so many arising success stories it is difficult to find the associated issues with flexcube.
However, users of flexcube complain about certain aspects of its functionality. One of
the biggest disadvantages with i-flex is that local developments are not handled by the
client but rather through India and includes additional license fee’s. T24, on the other
hand does, In addition to this, working with i-flex can become very frustrating as well
because of I-flex’s policy of only hiring Indian IT professionals. This can be cause issues
The implementation of flexcube can also be costly since the bank will be obliged to hire
professionals from Oracle. The few problems with flexcube can possibly be blamed on
the current economic situation regarding service exports and the political situation
outstanding success.
Sociality is at the heart of human existence, a fact that has been acknowledged
as far back as Aristotle. Alfred Adler and Rudolf Dreikurs were among the first in the
twentieth century to develop theoretical perspectives on the topic, but only in the last
half-century has sociality been subject to vigorous theoretical and empirical study.
According to Abraham Maslow's hierarchy of needs, relational and belonging needs are
superseded in importance only by survival and safety needs. Harry Harlow's study of
infant rhesus monkeys did not deny the importance of survival needs (i.e, food), but
showed that social contact is just as important for healthy growth and development.
Prompted by Konrad Lorenz's studies of imprinting and the plight of infants and young
children in Britain's post-World War II orphanages, John Bowlby (1973) showed that in
humans, too, maternal-child attachment bonds are essential for healthy growth and
development. Across the lifespan, affiliative and attachment bonds have clear survival
and reproductive advantages that may help explain why the motivation to form and
maintain close social bonds is as potent as the drive to satisfy hunger or thirst. Just as
hunger and thirst motivate the search for food and water, the pain of unmet social needs
(i.e., felt social isolation) motivates a search for social reconnection. The desire for
others, or indulge in "social snacks" (e.g., photos of loved ones) and surrogates (e.g.,
In earlier work, Louise Hawkley and I have found that mental representations of
three dimensions along which people feel socially connected, and this structure was
evident in young as well as middle-age adults and was the same across ethnicities. The
social self at a deeply personal level, and was uniquely associated with marital status.
uniquely associated with frequency of contact with close friends and relatives. Collective
Connectedness reflects satisfaction of the need to belong to a meaningful group and
findings represented the first installment in our research on the ways people connect
with others.
The evolution of internet banking has many advantages over traditional banking
delivery channels (Gan and Clemes, 2006). This includes an increased customer base,
cost savings, mass customization and product innovation, marketing and
communications, development of non-core businesses and the offering of services
regardless of geographic area and time (Giannakoudi, 1999). Further, the main
(economic) argument for adopting the Internet as a delivery channel is based on the
expected reduction in overhead expenses made possible by reducing and ultimately
eliminating physical branches and their associated costs such as staff and rent
(Hernando and Nieto, 2007).
CHAPTER III
METHODOLOGY
Different methods of research must be acquired to meet a particular research
and as researchers, he/she must use a variety of methods for the fulfillment of the
research. Enough time and costs would be great help on the approach of the
research and the appropriate subject of the research itself should determine the
methods used.
to the employees that helped them obtained the facts and information they needed
with the said study. Observational research is a common research method aimed at
observing the relations of employees with their clients including their work
environment. On the other hand, indirect questions were asked to the employees
Chapter IV
This chapter deals with the Presentation, Analysis, and Interpretation of Data.
Effectiveness of Employees
Based on the observation and data gathered, it states that the effectiveness
of them comes earlier before banking hours. If some of them came late, the
should present quality output of daily transactions so that they will avoid
employees. They work enthusiastically with their clients and also with their
their own user I.D. and password. Aside from having soft copies of their
clients’ information, they also have printed copies of it. Their transaction
efficiency and productivity of work output is very good. They meet the Check
Clearing everyday, regarding the security of their checks. They used MS Excel
in serializing dollars since it is printed right after the serialization. They give
CHAPTER 5
SUMMARY OF FINDINGS
QUESTION: How effective are the employees of Philippine National Bank in terms
Social Relations?
Output of Work and Social Relations, were rated excellent. They always come early
before time. Human error was less because they are knowledgeable on the works
that were assigned on them. They are responsible enough to handle the important
and confidential things inside the bank. They are also sociable with their clients.
They have organized transaction process once the clients enter the bank. Each of
the clients was given a chance to wait for their turn in a comfortable lobby.
average even if they produce more outputs because of more clients on their daily
transactions. They were not able to file it as early as it has been processed. Filings
of this said output is accomplished once they have vacant time for it.
CONCLUSION
We can conclude that Philippine National Bank is advanced in terms of
through their flexcube software. They satisfy their clients by securing confidential
information. Since the institution is a bank, each of the employees has their own
computer unit they also have database server to handle the data from transactions.