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Ticket Number 201311271143956 201311261143290 201311251142643

Age 4d8h 5d8h 6d7h

Created 11/27/2013 9:45 11/26/2013 9:14 11/25/2013 9:59

Closed FirstLock 11/27/2013 15:32 11/26/2013 15:31 11/25/2013 14:34

FirstResponse State closed successful closed successful closed successful

Priority 3 normal 3 normal 3 normal

Queue Bindi::Durres Region::Durres Team 2 Bindi::Durres Region::Durres Team 2 Bindi::Durres Region::Durres Team 2

Lock unlock unlock unlock

Owner UserFirstname UserLastname CustomerID viollca Viollca Barci 1 root@localhost Admin OTRS 1 root@localhost Admin OTRS 1

customer realname From Subject Accounted Time ArticleTree SolutionTime SolutionDiffInMin FirstResponseInMin FirstResponseDiffInMin AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, subjekti Raiffeisen Go-Tech 0 Durres ######## MSAN-DUR-1002. Modemi eshte i pasinkronizuar AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Raiffeisen Go-Tech Durres 0 Modemi ######## eshte i pasinkronizuar AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, LD-ja e BKT-se Agjensia 0 ne Durres eshte ######## jashte pune.

Service BINDI BINDI BINDI

SLA

SolutionTimeDestinationDate FromCRM DynamicField_FaultOccurrTime DynamicField_FaultRecoveryTime DynamicField_Solution DynamicField_AffectedSubscribersNumber ######## ######## ok ######## ######## ok ######## ######## ok

DynamicField_ActualCause Other / Tjeter Under Investigation / Nen Investigim Lack of Power / Problem Energjie

DynamicField_TRxNr DynamicField_Description DynamicField_CRMTicketID imail imail

DynamicField_LlojiIDefektit 36 - Other - Prova mire 36 - Other - Prova mire 32 - Rrjeti i Trete/ Ambjentet e Abonentit - Pajisje e abonentit

DynamicField_ShkakuIDefektit DynamicField_FromCRM Checked Checked 04 - Third Party Unchecked - Mungese energjie

DynamicField_Classification1 DynamicField_Classification2 DynamicField_FilialiIPostes DynamicField_Classification3 DynamicField_Address DynamicField_PhoneNo DynamicField_MSANID Defect Complain ADSL Cannot access DURRES to the internet LAN MSAN-DUR-1002 Defect Complain ADSL MODEMS DO Durres NOT TALK Raiffeizen (NO SIGNAL) MSAN-DUR-1002 Defect Complain ADSL Cannot access Durres to the internet L.D MSAN DURR-013

DynamicField_NASPort

DynamicField_ZyraPostare DynamicField_MDFPort DynamicField_BoxID

November 2013 Total Fault First network Rrjeti I Pare - Izole Rrjeti I Pare - Induksion Second network Izole Kontakt Toke Humbje izolacioni Lanch Induksion DP Kontakt i keq Rrjeti I Dyte - Difekt ne stricen e kasetes Third Network Ambjentet e Abonentit Aparat telefoni me defekt Pajisje e abonentit Instalimet e brendshme Konfigurim modemi Izole Kontakt Toke Humbje Izolacioni MSAN/DSLAM Other ? Blanks 30 61 121 33 87 14 7 20 19 123 90 302

1077 2 1 1
160 32 2 24 7 6 8 11 33 381

93.41% 0.17% 0.09% 0.09% 13.88% 2.78% 0.17% 2.08% 0.61% 0.52% 0.69% 0.95% 2.86% 33.04% 0.00% 2.60% 5.29% 10.49% 2.86% 7.55% 1.21% 0.61% 1.73% 1.65% 10.67% 7.81% 26.19%

MSAN DUR-004 DUR-005 DUR-008 DUR-009 DUR-012 DUR-013 DUR-014 DUR-015 DUR-016 DUR-018 DUR-019 DUR-020 DUR-021 DUR-022 DUR-023 DUR-024 DUR-025 DUR-026 DUR-027 DUR-028 DUR-029 DUR-032 DUR-033 DUR-034 DUR-035 DUR-036 DUR-037 DUR-042 DUR-043 DUR-044 DUR-045 DUR-046 DUR-048 DUR-1001 DUR-1002 DUR-1003 DUR-1004 DUR-301 DUR-302 DUR-303 DUR-308 DUR-314 DUR-KAV-001 DUR-KAV-002 DUR-KAV-003 DUR-KAV-004

Trouble Ticket 3 11 3 5 18 10 8 7 12 8 8 22 9 6 6 5 10 16 10 2 13 9 11 7 12 6 5 6 5 21 10 11 8 32 52 60 19 3 5 1 1 1 7 5 6 11
No name DUR-SHKZ-1001 DUR-SHI-004 DUR-RRO-003 DUR-PLA-012 DUR-PLA-010 DUR-PLA-008 DUR-PLA-003 DUR-PLA-001 DUR-KAV-1001 DUR-KAV-010 DUR-KAV-007 DUR-KAV-003 DUR-KAV-001 DUR-308 DUR-302 DUR-1004 DUR-1002 DUR-048 DUR-045 DUR-043 DUR-037 DUR-035 DUR-033 DUR-029 DUR-027 DUR-025 DUR-023 DUR-021 DUR-019 DUR-016 DUR-014 DUR-012 DUR-008 DUR-004 0 6 2 1 1 6 21

4 7 5 4 1 2 2 11 2 3 4 13 4 2 12 10 11 6 5 7 1 1 1 5 3

25

19 32 52

21 5 6 5 6 12 7 11 9 13 2 10 16 10 5 6 6 9 22 8 8 12 7 8 10 18 5 3 11 3 50

8 11 10

DUR-KAV-007 DUR-KAV-008 DUR-KAV-010 DUR-KAV-011 DUR-KAV-1001 DUR-KAV-1002 DUR-PLA-001 DUR-PLA-002 DUR-PLA-003 DUR-PLA-004 DUR-PLA-008 DUR-PLA-009 DUR-PLA-010 DUR-PLA-011 DUR-PLA-012 DUR-PLA-1001 DUR-RRO-003 DUR-SHI-001 DUR-SHI-004 DUR-SHI-1001 DUR-SHKZ-1001 DUR-SKTH-001 No name MSAN-VDSL

10 12 2 4 25 13 4 3 2 11 2 2 1 4 5 7 4 1 1 6 21 2 297 6

52

60

100

150

200

297

250

300

350

Ticket Number Age 201311281144681 3 d 5 h

Created Closed 11/28/2013 12:24

FirstLock

FirstResponse State open

Priority 3 normal

Queue Lock Owner Bindi::Bindi_Optical unlock Fiber suzana

UserFirstname UserLastname CustomerIDcustomer realname From Subject Suzana Shtino 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, DPSHTRR Berat ka mungese she

Accounted Time ArticleTree SolutionTime SolutionDiffInMin FirstResponseInMin FirstResponseDiffInMin Service SLA 0 BINDI

SolutionTimeDestinationDate

FromCRM DynamicField_FaultOccurrTime DynamicField_FaultRecoveryTime DynamicField_Solution DynamicField_AffectedSubscribersNumber DynamicField_ActualCause DynamicField_TRxNr ######## 11/28/2013 14:40 ok Other Side Problem / Problem i Pale

DynamicField_Description DynamicField_CRMTicketID DynamicField_LlojiIDefektit DynamicField_ShkakuIDefektit DynamicField_FromCRM DynamicField_Classification1 DynamicField_Classification2 DynamicField_FilialiIPostes DynamicField_Classification3 DPSHTRR Berat ka mungese 38 - Other sherbimi.Lidhet --Tjeter me fiber optike ne Switch-in DATA Berat porta 6

DynamicField_Address DynamicField_PhoneNo DynamicField_MSANID DynamicField_NASPort DynamicField_ZyraPostare DynamicField_MDFPort DynamicField_BoxID

Ticket Number

Age

Created 11/28/2013 2:17

Closed

Bindi Response timeBINDI CL Time

201311281144473 3 d 15 h 201311271143853 4 d 12 h 201311261143202 5 d 17 h 201311251142826 6 d 4 h

11/27/2013 5:14 11/28/2013 12:22 11/26/2013 0:37 11/27/2013 8:32 11/25/2013 12:50 11/27/2013 8:30 11/25/2013 15:22 2:31:10

State open

Priority 3 normal

Queue

Lock

Owner

UserFirstname UserLastname CustomerIDcustomer realname Arben Jonida Jonida Gledis Osmani Cafaj Cafaj Kllapi 1 AT EM 1 AT EM 1 AT EM 1 AT EM

Bindi::Bindi_Power unlock Supply osmani Bindi::Bindi_Power unlock Supply jonida Bindi::Bindi_Power unlock Supply jonida Bindi::Bindi_Power unlock Supply gledis

closed successful 4 high closed successful 4 high closed successful 4 high

From

Subject

Accounted Time ArticleTree SolutionTime SolutionDiffInMin FirstResponseInMin FirstResponseDiffInMin Service BINDI Albtelecom & Eagle Mobile Albtelecom & Eagle Mobile Albtelecom & Eagle Mobile

"AT EM" <NCC_Ticketing@albtelecom.al>, PSTN & ADSL_MSAN_DUR-304_Link 0 Alarm Raised Since 01:50! "AT EM" <NCC_Ticketing@albtelecom.al>, PSTN & ADSL_MSAN_DUR-301_Link 0 ######## Alarm Raised Since -1568 04:57! "AT EM" <NCC_Ticketing@albtelecom.al>, PSTN & ADSL_MSAN_DUR-302_Link 0 ######## Alarm Raised Since -1615 23:55! "AT EM" <NCC_Ticketing@albtelecom.al>, PSTN & ADSL_MSAN_DUR-302_Link 0 ######## Alarm Raised Since -2320 12:21!

SLA Critical A Critical A Critical A

SolutionTimeDestinationDate FromCRM DynamicField_FaultOccurrTime DynamicField_FaultRecoveryTime DynamicField_Solution DynamicField_AffectedSubscribersNumber DynamicField_ActualCause DynamicField_TRxNr ######## ######## Link Alarm at MSAN DUR-304 Lack of Power cleared / Problem since 10:33. Energjie ######## ######## Please ok be ######## ######## informed Please be ######## ######## informed Power - KESH / Problem KESH-i Power - KESH / Problem KESH-i Power - KESH / Problem KESH-i

DynamicField_Description DynamicField_CRMTicketID DynamicField_LlojiIDefektit DynamicField_ShkakuIDefektit DynamicField_FromCRM DynamicField_Classification1 DynamicField_Classification2 DynamicField_FilialiIPostes DynamicField_Classification3 PSTN & ADSL_MS 38 - Other --Tjeter NRNETW ORKEQUI NRNETW ORKEQUI NRNETW ORKEQUI G - General 04 Fault - Third - Defekt Party i pergjithshem - Mungese energjie G - General 04 Fault - Third - Defekt Party i pergjithshem - Mungese energjie G - General 04 Fault - Third - Defekt Party i pergjithshem - Mungese energjie

DynamicField_Address DynamicField_PhoneNo DynamicField_MSANID DynamicField_NASPort DynamicField_ZyraPostare DynamicField_MDFPort DynamicField_BoxID

Ticket Number 201311271144205 201311301145595 201311291145032 201311251143070 201311291145074 201311271144283 201311251143003 201311251143019 201311251142958 201311251142686 201311261143400 201311281144485 201311271144084 201311251142758 201311301145507 201311271144252 201311271144279

Age 4d3h 1d0h 2d5h 5 d 23 h 2d4h 4d1h 6d1h 6d1h 6d2h 6d7h 5d6h 3d9h 4d5h 6d6h 1d2h 4d2h 4d2h

Created 11/27/2013 14:00 11/30/2013 17:10 11/29/2013 12:34 11/25/2013 17:50 11/29/2013 13:10 11/27/2013 15:50 11/25/2013 15:52 11/25/2013 16:09 11/25/2013 14:52 11/25/2013 10:40 11/26/2013 11:04 11/28/2013 8:24 11/27/2013 11:52 11/25/2013 11:48 11/30/2013 15:20 11/27/2013 15:00 11/27/2013 15:49

Closed Albtelecom CL Time BINDI CL Time 11/28/2013 12:16 22:16:15 12/1/2013 15:00 21:49:53 11/30/2013 10:07 21:33:04 11/26/2013 14:41 20:50:28 11/30/2013 9:46 20:35:46 11/28/2013 12:07 20:17:17 11/26/2013 10:23 18:31:27 11/26/2013 10:21 18:12:42 11/26/2013 8:55 18:02:23 11/25/2013 16:29 5:49:05 11/26/2013 15:06 4:01:50 11/28/2013 12:00 3:35:35 11/27/2013 15:14 3:21:49 11/25/2013 14:32 2:43:51 11/30/2013 17:49 2:28:52 11/27/2013 16:11 1:11:39 11/27/2013 16:07 0:17:47

State Priority closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal

Queue Lock Owner UserFirstname UserLastname CustomerIDcustomer realname Bindi::Durres unlock Region::Durres viollca Team Viollca 3 Barci U04635@EAGLEMOBILE.AL Bindi::Durres unlock Region::Durres root@localhost Team Admin 3 OTRS 1 AT EM Bindi::Durres unlock Region::Durres albert.elezi Team Albert 1 Elezi 1 AT EM Bindi::Durres unlock Region::Durres root@localhost Team Admin 3 OTRS 1 AT EM Bindi::Durres unlock Region::Durres viollca Team Viollca 4 Barci 1 AT EM Bindi::Durres unlock Region::Durres rrokaj Team Irena 3 Rrokaj U04623@EAGLEMOBILE.AL Bindi::Durres unlock Region::Durres root@localhost Team Admin 3 OTRS 1 AT EM Bindi::Durres unlock Region::Durres root@localhost Team Admin 3 OTRS 1 AT EM Bindi::Durres unlock Region::Durres root@localhost Team Admin 4 OTRS 1 AT EM Bindi::Durres unlock Region::Durres root@localhost Team Admin 1 OTRS 1 AT EM Bindi::Durres unlock Region::Durres root@localhost Team Admin 2 OTRS 1 AT EM Bindi::Durres unlock Region::Durres fatos Team Fatos 3 Dobra 1 AT EM Bindi::Durres unlock Region::Durres root@localhost Team Admin 4 OTRS 1 AT EM Bindi::Durres unlock Region::Durres root@localhost Team Admin 2 OTRS 1 AT EM Bindi::Durres unlock Region::Durres rrokaj Team Irena 4 Rrokaj 1 AT EM Bindi::Durres unlock Region::Durres viollca Team Viollca 4 Barci U08573@EAGLEMOBILE.AL Bindi::Durres unlock Region::Durres viollca Team Viollca 1 Barci 1 AT EM

From Subject Accounted Time ArticleTree SolutionTime SolutionDiffInMin FirstResponseInMin FirstResponseDiffInMin Service Valdete Hoxha Open <U04635@EAGLEMOBILE.AL> Tickets,Medium,ACTIVATION 0 ######## "AT EM" <NCC_Ticketing@albtelecom.al>, Ervis Hoxha 35552258015 0 UPSELL ######## BINDI "AT EM" <NCC_Ticketing@albtelecom.al>, Simon Gjata MOVE 35552239240 0 ######## BINDI "AT EM" <NCC_Ticketing@albtelecom.al>, Luftim Cania 35552260098 0 MOVE ######## Albtelecom-Regions "AT EM" <NCC_Ticketing@albtelecom.al>, Lidhje re Ab Ms. Mereme 0 Rusta me ######## nr tel 35557723110 Valbona Tepshi Open <U04623@EAGLEMOBILE.AL> Tickets,Medium,ACTIVATION 0 ######## "AT EM" <NCC_Ticketing@albtelecom.al>, Nazmi Ibrahimi 35552200411 0 ACTIVATION ######## 693304081 Albtelecom-Regions "AT EM" <NCC_Ticketing@albtelecom.al>, Irisa Tuku 35552200412 0 ACTIVATION ######## 695153489 Albtelecom-Regions "AT EM" <NCC_Ticketing@albtelecom.al>, New Line for subscriber 0 Ms. Meliha ######## Shaholli with number 35555247383 BINDI "AT EM" <NCC_Ticketing@albtelecom.al>, Mr. Shazie Adili 35552231815 0 ######## NOISE 692106173 BINDI "AT EM" <NCC_Ticketing@albtelecom.al>, New Line for transfert 0 for subscriber ######## Alfred Grashi with number 35552226828 BINDI "AT EM" <NCC_Ticketing@albtelecom.al>, Enea Caci 35557450010 0 ACTIVATION ########672083164 Albtelecom-Regions "AT EM" <NCC_Ticketing@albtelecom.al>, New Line for subscriber 0 Mr. Mariglen ######## Proshka with number 35557722010 BINDI "AT EM" <NCC_Ticketing@albtelecom.al>, New Line for subscriber 0 Azmira Ahmeti ######## with number 35552200073 BINDI "AT EM" <NCC_Ticketing@albtelecom.al>, Besim Arkaxhiu 35555245886 0 ACTIVATION ######## BINDI Floriana Aliu Open <U08573@EAGLEMOBILE.AL> Tickets,Medium,ACTIVATION 0 ######## "AT EM" <NCC_Ticketing@albtelecom.al>, Transferim per Ab Fatmir 0 Drogu me ######## nr tel 35552225230 BINDI

SLA

Albtelecom-Regions

Albtelecom-Regions Albtelecom-Regions

Albtelecom-Regions

SolutionTimeDestinationDate FromCRM DynamicField_FaultOccurrTime DynamicField_FaultRecoveryTime DynamicField_Solution DynamicField_AffectedSubscribersNumber DynamicField_ActualCause DynamicField_TRxNr ######## ok Activation PSTN / Aktivizim PSTN ######## ######## ok Other Side Problem / Problem i Pales Tjeter ######## ######## ok Other Side Problem / Problem i Pales Tjeter ######## ######## ok Under Investigation / Nen Investigim ######## ######## ok Activation PSTN / Aktivizim PSTN ######## ok Activation PSTN / Aktivizim PSTN ######## ######## ok Under Investigation / Nen Investigim ######## ######## ok Under Investigation / Nen Investigim ######## ######## ok Activation PSTN / Aktivizim PSTN ######## ######## ok Under Investigation / Nen Investigim ######## ######## ok Under Investigation / Nen Investigim ######## ######## ok Activation PSTN / Aktivizim PSTN ######## ######## ok Activation PSTN / Aktivizim PSTN ######## ######## ok Under Investigation / Nen Investigim ######## ######## ok Activation ADSL / Aktivizim ADSL ######## OK Other / Tjeter ######## ######## OK Activation ADSL / Aktivizim ADSL

DynamicField_Description DynamicField_CRMTicketID DynamicField_LlojiIDefektit DynamicField_ShkakuIDefektit DynamicField_FromCRM DynamicField_Classification1 DynamicField_Classification2 DynamicField_FilialiIPostes DynamicField_Classification3 lidhje re 8E+09 ACTIVATION ACTIVATION ACTIVATION Problem / Problem i Pales Tjeter 8E+09 32 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Upsell - Pajisje Product e abonentit PSTN and ADSL UPSELL Problem / Problem i Pales Tjeter 8E+09 33 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Move - Instalimet Producte PSTN brendshme MOVE stigation / Nen Investigim 8E+09 Checked Move Product PSTN and ADSL MOVE PSTN / Aktivizim PSTN 8E+09 Checked Activation Product PSTN and ADSL Activation PSTN / Aktivizim PSTN 8E+09 ACTIVATION ACTIVATION ACTIVATION stigation / Nen Investigim 8E+09 Checked Activation Product PSTN and ADSL Activation stigation / Nen Investigim 8E+09 Checked Activation Product PSTN and ADSL Activation PSTN / Aktivizim PSTN 8E+09 Checked Activation Product PSTN and ADSL Activation stigation / Nen Investigim 8E+09 33 - Rrjeti i Trete/ Ambjentet Unchecked e Abonentit Move - Instalimet Complain e brendshme PSTN Noise stigation / Nen Investigim 8E+09 Checked Move MOVE MOVE PSTN / Aktivizim PSTN 8E+09 Checked Activation Product PSTN and ADSL Activation PSTN / Aktivizim PSTN 8E+09 Checked Activation Product PSTN and ADSL Activation stigation / Nen Investigim 8E+09 Checked Activation Product PSTN and ADSL Activation ADSL / Aktivizim ADSL 8E+09 Checked Activation Product ADSL Activation LIDHJE RE 8E+09 ACTIVATION ACTIVATION ACTIVATION ADSL / Aktivizim ADSL 8E+09 Checked Move Product PSTN MOVE

DynamicField_Address DynamicField_PhoneNo DynamicField_MSANID DynamicField_NASPort DynamicField_ZyraPostare DynamicField_MDFPort DynamicField_BoxID Street: DUM 3.56E+10 ALLA, House DUR-SHI-1001 Number:BUNDLE 50 6/3/2007 SC-5VJ/1-100 1 LORENCO OLIVER 3.56E+10 22 DUR-308 S1/31 201-300 6 RRUGA MBRETERESHA 3.56E+10 dur-035 TEUTA 36 RRUGA PAVARESIA-4 3.56E+10nr.315 DUR-PLA-1001 217/4/1/4 ######## 1-100 1-2 RRUGA REPART 3.56E+10 DUR-RRO-1001 2/0/2 SC-01/1-100 8 Street: RRUGA 3.56E+10 PAVARESIA-10, DUR-PLA-008 House I+FIKS Number: 211 S7/30 601-700 1-2 RRUGA PELIONI-3 3.56E+10 nr.20 DUR-PLA-1001 5/9/2001 SC-05/1-100 8 RRUGA PAVARESIA 3.56E+10 nr.301 DUR-PLA-1001 5/9/2002 SC-05/201-300 7-8 RRUGA EGNATIA 3.56E+10 DUR-KAV-001 S5/28 101-200 7 BULEVARDI EPIDAMN 3.56E+10 DUR-008 26 162/2/2/1 S5/16 201-300 8 RRUGA TAULANTIA 3.56E+10 DUR-014 S6/32 RRUGA LIRIA3.56E+10 nr.73 DUR-PLA-001 S3/16 401-500 4 RRUGA KANALI 3.56E+10 DUR-RRO-002 S7/24 201-300 7 RRUGA LIBURNIKA 3.56E+10 DUR-019 S7/8 401-500 2 Kavaje 3.56E+10 DUR-KAV-1001 ######## 301-400 5 Street: RRUGA 3.56E+10 E ALLTUNEVE-2, DUR-KAV-008 House BUNDLE Number: 33 S14/21 901-1000 6 RRUGA ZBATICA 3.56E+10 DUR-1002 ######## SC-41/601-700 1-5

Ticket Number 201311251142569 201311271144359 201311271144352 201311271144421 201311271144433 201311281144832 201311281144834 201311281144842 201311281144863 201311261143327 201311271144216 201311271144298 201311271144331 201311271144337 201311271144411 201311281144522 201311271144432 201311281144597 201311271143989 201311291144899 201311261143604 201311291145066 201311291144905 201311261143337 201311271144085 201311251142778 201311281144547 201311251142811 201311291144911 201311281144594 201311251142830 201311281144589 201311291144964 201311251142831 201311251142833 201311301145466 201311291144954 201311251142611 201311261143438 201311261143430 201311301145472 201311251142862 201311251142613 201311281144703 201311251142872 201311281144699

Age 6d8h 4d0h 4d0h 3 d 23 h 3 d 22 h 2 d 22 h 2 d 22 h 2 d 21 h 2 d 20 h 5d7h 4d3h 4d1h 4d0h 4d0h 3 d 23 h 3d8h 3 d 22 h 3d7h 4d7h 2d9h 5d3h 2d4h 2d9h 5d7h 4d5h 6d5h 3d8h 6d5h 2d8h 3d7h 6d4h 3d7h 2d7h 6d4h 6d4h 1d3h 2d7h 6d8h 5d6h 5d6h 1d3h 6d4h 6d8h 3d4h 6d4h 3d4h

Created 11/25/2013 9:01 11/27/2013 17:20 11/27/2013 17:20 11/27/2013 18:40 11/27/2013 19:20 11/28/2013 19:20 11/28/2013 19:30 11/28/2013 19:50 11/28/2013 21:20 11/26/2013 9:56 11/27/2013 14:20 11/27/2013 16:10 11/27/2013 16:50 11/27/2013 17:00 11/27/2013 18:20 11/28/2013 9:03 11/27/2013 19:20 11/28/2013 10:20 11/27/2013 10:18 11/29/2013 8:20 11/26/2013 14:25 11/29/2013 13:03 11/29/2013 8:30 11/26/2013 10:01 11/27/2013 11:55 11/25/2013 12:03 11/28/2013 9:40 11/25/2013 12:33 11/29/2013 8:50 11/28/2013 10:20 11/25/2013 12:57 11/28/2013 10:14 11/29/2013 10:11 11/25/2013 13:00 11/25/2013 13:02 11/30/2013 14:24 11/29/2013 10:00 11/25/2013 9:34 11/26/2013 11:34 11/26/2013 11:27 11/30/2013 14:33 11/25/2013 13:30 11/25/2013 9:36 11/28/2013 13:20 11/25/2013 13:38 11/28/2013 13:10

Closed Albtelecom CL Time 11/27/2013 10:38 49:36:35 11/29/2013 9:50 40:29:59 11/29/2013 9:48 40:28:21 11/29/2013 9:38 38:58:05 11/29/2013 9:55 38:35:32 11/30/2013 9:44 38:24:30 11/30/2013 9:42 38:12:32 11/30/2013 9:39 37:49:47 11/30/2013 9:43 36:23:53 11/27/2013 17:41 31:45:21 11/28/2013 21:41 31:21:39 11/28/2013 21:47 29:37:18 11/28/2013 21:46 28:56:01 11/28/2013 21:44 28:44:30 11/28/2013 21:49 27:29:05 11/29/2013 12:00 26:56:59 11/28/2013 21:43 26:23:02 11/29/2013 11:58 25:38:32 11/28/2013 11:49 25:31:22 11/30/2013 9:38 25:18:42 11/27/2013 15:34 25:09:24 11/30/2013 14:00 24:57:09 11/30/2013 9:25 24:55:00 11/27/2013 10:36 24:34:53 11/28/2013 12:21 24:25:29 11/26/2013 12:27 24:23:26 11/29/2013 9:45 24:05:40 11/26/2013 12:32 23:58:23 11/30/2013 8:25 23:35:40 11/29/2013 9:53 23:33:02 11/26/2013 12:29 23:31:37 11/29/2013 9:43 23:29:36 11/30/2013 9:41 23:29:21 11/26/2013 12:28 23:28:03 11/26/2013 12:26 23:23:43 12/1/2013 13:45 23:20:59 11/30/2013 9:20 23:20:13 11/26/2013 8:49 23:15:17 11/27/2013 10:45 23:10:43 11/27/2013 10:36 23:09:16 12/1/2013 13:42 23:08:45 11/26/2013 12:33 23:03:11 11/26/2013 8:36 22:59:25 11/29/2013 12:18 22:58:19 11/26/2013 12:34 22:56:15 11/29/2013 12:05 22:54:58

201311251142886 201311281144674 201311281144700 201311291145097 201311291144929 201311261143520 201311281144631 201311261143405 201311291144926 201311251142781 201311251143032 201311291144944 201311261143693 201311261143514 201311251142783 201311271144223 201311301145538 201311261143728 201311251142789 201311281144732 201311301145542 201311281144740 201311251142828 201311251142798 201311301145554 201311271144243 201311251143059 201311281144750 201311261143725 201311251143055 201311261143592 201311301145568 201311301145575 201311261143748 201311291145067 201311251142770 201311281144707 201311261143435 201311251143089 201311271144287 201311251142878 201311291145146 201311261143516 201311261143658 201311261143667 201311291145095 201311251143130

6d4h 3d5h 3d4h 2d3h 2d8h 5d4h 3d6h 5d6h 2d8h 6d5h 6d1h 2d7h 5d0h 5d4h 6d5h 4d3h 1d1h 4 d 23 h 6d5h 3d3h 1d1h 3d3h 6d4h 6d5h 1d1h 4d2h 6d0h 3d2h 4 d 23 h 6d0h 5d3h 1d1h 1d1h 4 d 22 h 2d4h 6d5h 3d4h 5d6h 5 d 23 h 4d1h 6d4h 2d0h 5d4h 5d1h 5d1h 2d3h 5 d 21 h

11/25/2013 13:47 11/28/2013 12:00 11/28/2013 13:20 11/29/2013 14:10 11/29/2013 9:30 11/26/2013 13:01 11/28/2013 10:53 11/26/2013 11:07 11/29/2013 9:30 11/25/2013 12:06 11/25/2013 16:21 11/29/2013 9:50 11/26/2013 17:19 11/26/2013 12:53 11/25/2013 12:09 11/27/2013 14:28 11/30/2013 16:00 11/26/2013 18:27 11/25/2013 12:12 11/28/2013 14:30 11/30/2013 16:07 11/28/2013 14:40 11/25/2013 12:54 11/25/2013 12:20 11/30/2013 16:17 11/27/2013 14:50 11/25/2013 17:37 11/28/2013 15:00 11/26/2013 18:21 11/25/2013 17:31 11/26/2013 14:14 11/30/2013 16:36 11/30/2013 16:42 11/26/2013 19:01 11/29/2013 13:06 11/25/2013 11:58 11/28/2013 13:21 11/26/2013 11:31 11/25/2013 18:23 11/27/2013 15:58 11/25/2013 13:41 11/29/2013 17:20 11/26/2013 12:55 11/26/2013 16:17 11/26/2013 16:26 11/29/2013 14:00 11/25/2013 20:02

11/26/2013 12:39 11/29/2013 10:47 11/29/2013 12:06 11/30/2013 12:50 11/30/2013 8:01 11/27/2013 11:29 11/29/2013 9:19 11/27/2013 9:32 11/30/2013 7:55 11/26/2013 10:26 11/26/2013 14:38 11/30/2013 8:06 11/27/2013 15:35 11/27/2013 10:40 11/26/2013 9:52 11/28/2013 12:11 12/1/2013 13:42 11/27/2013 16:08 11/26/2013 9:52 11/29/2013 12:07 12/1/2013 13:42 11/29/2013 12:13 11/26/2013 10:24 11/26/2013 9:49 12/1/2013 13:38 11/28/2013 12:09 11/26/2013 14:56 11/29/2013 12:17 11/27/2013 15:37 11/26/2013 14:40 11/27/2013 11:23 12/1/2013 13:35 12/1/2013 13:35 11/27/2013 15:43 11/30/2013 9:47 11/26/2013 8:34 11/29/2013 9:51 11/27/2013 7:56 11/26/2013 14:37 11/28/2013 12:06 11/26/2013 9:48 11/30/2013 13:18 11/27/2013 8:50 11/27/2013 12:08 11/27/2013 12:11 11/30/2013 9:30 11/26/2013 15:25

22:52:44 22:47:49 22:46:52 22:40:44 22:31:17 22:28:00 22:26:45 22:25:34 22:24:56 22:19:55 22:17:18 22:16:40 22:16:38 21:46:57 21:43:41 21:43:24 21:42:05 21:41:01 21:40:00 21:37:32 21:34:59 21:33:09 21:30:35 21:29:02 21:20:36 21:19:34 21:19:08 21:17:18 21:15:20 21:08:41 21:08:20 20:58:57 20:52:50 20:41:53 20:40:29 20:35:56 20:29:54 20:25:21 20:14:23 20:07:34 20:06:56 19:58:03 19:54:29 19:51:11 19:45:30 19:30:06 19:22:48

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4d1h 5 d 22 h 4d0h 5d3h 3d2h 4 d 20 h 2d2h 3 d 23 h 1 d 23 h 1 d 23 h 3 d 23 h 5d0h 4 d 23 h 3d1h 2d0h 2d1h 6d0h 2d0h 1 d 23 h 5 d 23 h 4 d 20 h 1 d 21 h 5 d 21 h 4 d 20 h 4 d 21 h 4 d 20 h 2 d 19 h 1d3h 6d8h 6d8h 4d7h 6d8h 4d9h 4d8h 4d8h 5d9h 5d9h 6d7h 6d7h 4d7h 5d8h 5d9h 6d7h 4d6h 4d8h 6d7h 5d8h

11/27/2013 16:31 11/25/2013 19:36 11/27/2013 17:10 11/26/2013 13:58 11/28/2013 15:04 11/26/2013 21:03 11/29/2013 15:00 11/27/2013 17:57 11/29/2013 18:10 11/29/2013 18:40 11/27/2013 17:54 11/26/2013 17:01 11/26/2013 18:07 11/28/2013 16:10 11/29/2013 17:00 11/29/2013 16:40 11/25/2013 17:35 11/29/2013 16:50 11/29/2013 17:57 11/25/2013 17:55 11/26/2013 20:53 11/29/2013 20:10 11/25/2013 20:14 11/26/2013 20:59 11/26/2013 20:11 11/26/2013 21:38 11/28/2013 22:40 11/30/2013 14:26 11/25/2013 9:17 11/25/2013 9:23 11/27/2013 10:07 11/25/2013 9:47 11/27/2013 8:39 11/27/2013 9:35 11/27/2013 8:56 11/26/2013 8:25 11/26/2013 8:48 11/25/2013 10:22 11/25/2013 10:25 11/27/2013 10:04 11/26/2013 9:14 11/26/2013 8:26 11/25/2013 10:33 11/27/2013 11:32 11/27/2013 9:18 11/25/2013 10:48 11/26/2013 9:11

11/28/2013 11:47 11/26/2013 14:35 11/28/2013 12:05 11/27/2013 8:53 11/29/2013 9:47 11/27/2013 15:41 11/30/2013 9:36 11/28/2013 12:19 11/30/2013 12:16 11/30/2013 12:44 11/28/2013 11:45 11/27/2013 10:44 11/27/2013 11:28 11/29/2013 9:17 11/30/2013 9:57 11/30/2013 9:34 11/26/2013 10:19 11/30/2013 9:33 11/30/2013 10:25 11/26/2013 10:18 11/27/2013 12:07 11/30/2013 10:15 11/26/2013 10:15 11/27/2013 10:41 11/27/2013 9:30 11/27/2013 10:43 11/29/2013 10:41 11/30/2013 22:36 11/25/2013 17:02 11/25/2013 17:00 11/27/2013 17:39 11/25/2013 16:54 11/27/2013 15:33 11/27/2013 16:25 11/27/2013 15:41 11/26/2013 15:10 11/26/2013 15:22 11/25/2013 16:51 11/25/2013 16:50 11/27/2013 16:26 11/26/2013 15:31 11/26/2013 14:43 11/25/2013 16:48 11/27/2013 17:42 11/27/2013 15:18 11/25/2013 16:46 11/26/2013 15:09

19:16:07 18:58:22 18:55:34 18:54:59 18:42:51 18:38:10 18:36:21 18:21:08 18:06:23 18:03:56 17:50:46 17:42:44 17:20:48 17:06:12 16:57:20 16:54:45 16:43:24 16:43:07 16:27:51 16:22:56 15:13:50 14:05:26 14:00:25 13:41:46 13:18:32 13:04:54 12:01:27 8:10:34 7:45:07 7:36:31 7:31:09 7:07:06 6:53:22 6:49:17 6:45:17 6:44:28 6:34:30 6:29:43 6:24:33 6:21:59 6:17:54 6:16:29 6:14:40 6:10:03 6:00:06 5:58:04 5:57:53

201311271143956 201311271143963 201311251142570 201311271143965 201311261143317 201311251142702 201311271143960 201311251142589 201311271143982 201311251142774 201311271143985 201311271144010 201311251142637 201311251142791 201311271143968 201311261143331 201311301145226 201311271143979 201311251142643 201311301145227 201311271144027 201311261143246 201311251142768 201311301145257 201311261143389 201311301145267 201311251142803 201311271144097 201311261143387 201311261143418 201311271144100 201311251142685 201311251142676 201311291144902 201311271144062 201311291144900 201311261143258 201311251142703 201311271144073 201311271144069 201311271144075 201311301145258 201311251142693 201311291144908 201311301145298 201311251142582 201311271144054

4d8h 4d7h 6d8h 4d7h 5d8h 6d6h 4d7h 6d8h 4d7h 6d5h 4d7h 4d7h 6d7h 6d5h 4d7h 5d7h 1d9h 4d7h 6d7h 1d8h 4d7h 5d9h 6d5h 1d8h 5d6h 1d7h 6d5h 4d5h 5d7h 5d6h 4d5h 6d7h 6d7h 2d9h 4d6h 2d9h 5d9h 6d6h 4d6h 4d6h 4d6h 1d8h 6d7h 2d8h 1d7h 6d8h 4d6h

11/27/2013 9:45 11/27/2013 9:54 11/25/2013 9:02 11/27/2013 9:57 11/26/2013 9:45 11/25/2013 10:54 11/27/2013 9:50 11/25/2013 9:15 11/27/2013 10:12 11/25/2013 12:01 11/27/2013 10:15 11/27/2013 10:34 11/25/2013 9:51 11/25/2013 12:15 11/27/2013 10:00 11/26/2013 9:58 11/30/2013 8:40 11/27/2013 10:10 11/25/2013 9:59 11/30/2013 8:50 11/27/2013 10:49 11/26/2013 8:29 11/25/2013 11:55 11/30/2013 9:41 11/26/2013 10:52 11/30/2013 9:50 11/25/2013 12:26 11/27/2013 12:16 11/26/2013 10:49 11/26/2013 11:18 11/27/2013 12:19 11/25/2013 10:39 11/25/2013 10:28 11/29/2013 8:30 11/27/2013 11:35 11/29/2013 8:30 11/26/2013 8:44 11/25/2013 10:56 11/27/2013 11:45 11/27/2013 11:41 11/27/2013 11:47 11/30/2013 9:44 11/25/2013 10:45 11/29/2013 8:50 11/30/2013 10:26 11/25/2013 9:09 11/27/2013 11:20

11/27/2013 15:32 11/27/2013 15:40 11/25/2013 14:46 11/27/2013 15:38 11/26/2013 15:20 11/25/2013 16:28 11/27/2013 15:24 11/25/2013 14:44 11/27/2013 15:30 11/25/2013 17:09 11/27/2013 15:16 11/27/2013 15:29 11/25/2013 14:44 11/25/2013 17:08 11/27/2013 14:52 11/26/2013 14:44 11/30/2013 13:22 11/27/2013 14:50 11/25/2013 14:34 11/30/2013 13:24 11/27/2013 15:23 11/26/2013 13:02 11/25/2013 16:24 11/30/2013 13:58 11/26/2013 15:07 11/30/2013 13:57 11/25/2013 16:32 11/27/2013 16:23 11/26/2013 14:55 11/26/2013 15:18 11/27/2013 16:18 11/25/2013 14:36 11/25/2013 14:23 11/29/2013 12:22 11/27/2013 15:27 11/29/2013 12:22 11/26/2013 12:31 11/25/2013 14:39 11/27/2013 15:27 11/27/2013 15:19 11/27/2013 15:26 11/30/2013 13:19 11/25/2013 14:19 11/29/2013 12:23 11/30/2013 13:59 11/25/2013 12:37 11/27/2013 14:47

5:47:07 5:45:48 5:43:41 5:41:28 5:34:52 5:34:20 5:33:58 5:28:52 5:17:39 5:08:49 5:01:22 4:54:16 4:53:41 4:53:06 4:51:36 4:45:32 4:42:43 4:39:40 4:35:48 4:34:29 4:34:16 4:32:54 4:28:24 4:16:40 4:15:18 4:07:00 4:06:48 4:06:36 4:06:07 3:59:13 3:58:45 3:56:55 3:55:20 3:52:47 3:52:16 3:52:14 3:46:26 3:43:18 3:42:30 3:38:25 3:38:22 3:34:32 3:33:54 3:33:51 3:33:03 3:28:23 3:27:00

201311261143443 201311291144945 201311261143296 201311291144910 201311271144066 201311251142722 201311261143467 201311301145251 201311251142752 201311251142747 201311301145326 201311301145297 201311251142917 201311301145259 201311261143481 201311261143470 201311301145306 201311301145223 201311301145233 201311251142881 201311271144087 201311271144106 201311261143489 201311271144189 201311281144531 201311291144935 201311261143484 201311271144091 201311271144179 201311261143512 201311291144943 201311281144525 201311281144536 201311271143948 201311301145270 201311261143495 201311271144095 201311251142565 201311261143573 201311271143954 201311251142913 201311261143496 201311251142802 201311291144950 201311261143517 201311251142571 201311271144107

5d6h 2d7h 5d8h 2d8h 4d6h 6d6h 5d5h 1d8h 6d6h 6d6h 1d6h 1d7h 6d3h 1d8h 5d5h 5d5h 1d7h 1d9h 1d8h 6d4h 4d5h 4d5h 5d5h 4d4h 3d8h 2d8h 5d5h 4d5h 4d4h 5d4h 2d8h 3d8h 3d8h 4d8h 1d7h 5d5h 4d5h 6d8h 5d3h 4d8h 6d3h 5d5h 6d5h 2d7h 5d4h 6d8h 4d5h

11/26/2013 11:37 11/29/2013 9:50 11/26/2013 9:19 11/29/2013 8:50 11/27/2013 11:38 11/25/2013 11:15 11/26/2013 11:58 11/30/2013 9:38 11/25/2013 11:42 11/25/2013 11:38 11/30/2013 11:01 11/30/2013 10:23 11/25/2013 14:11 11/30/2013 9:47 11/26/2013 12:08 11/26/2013 12:01 11/30/2013 10:37 11/30/2013 8:30 11/30/2013 9:00 11/25/2013 13:44 11/27/2013 11:58 11/27/2013 12:22 11/26/2013 12:16 11/27/2013 13:40 11/28/2013 9:10 11/29/2013 9:38 11/26/2013 12:10 11/27/2013 12:00 11/27/2013 13:30 11/26/2013 12:50 11/29/2013 9:41 11/28/2013 9:07 11/28/2013 9:16 11/27/2013 9:39 11/30/2013 9:53 11/26/2013 12:23 11/27/2013 12:14 11/25/2013 8:58 11/26/2013 13:56 11/27/2013 9:42 11/25/2013 14:08 11/26/2013 12:25 11/25/2013 12:23 11/29/2013 9:53 11/26/2013 12:59 11/25/2013 9:02 11/27/2013 12:25

11/26/2013 15:03 11/29/2013 13:13 11/26/2013 12:42 11/29/2013 12:10 11/27/2013 14:45 11/25/2013 14:22 11/26/2013 15:02 11/30/2013 12:38 11/25/2013 14:41 11/25/2013 14:37 11/30/2013 13:58 11/30/2013 13:19 11/25/2013 17:07 11/30/2013 12:42 11/26/2013 15:02 11/26/2013 14:53 11/30/2013 13:29 11/30/2013 11:19 11/30/2013 11:48 11/25/2013 16:31 11/27/2013 14:44 11/27/2013 15:07 11/26/2013 15:00 11/27/2013 16:24 11/28/2013 11:53 11/29/2013 12:20 11/26/2013 14:53 11/27/2013 14:42 11/27/2013 16:10 11/26/2013 15:29 11/29/2013 12:19 11/28/2013 11:44 11/28/2013 11:51 11/27/2013 12:10 11/30/2013 12:24 11/26/2013 14:50 11/27/2013 14:40 11/25/2013 11:24 11/26/2013 16:21 11/27/2013 12:06 11/25/2013 16:30 11/26/2013 14:45 11/25/2013 14:42 11/29/2013 12:12 11/26/2013 15:14 11/25/2013 11:17 11/27/2013 14:39

3:25:57 3:23:32 3:23:03 3:20:07 3:07:40 3:06:54 3:03:45 3:00:34 2:59:04 2:58:40 2:57:15 2:56:39 2:56:25 2:54:38 2:53:57 2:52:06 2:51:24 2:49:03 2:48:10 2:47:31 2:46:00 2:45:14 2:44:07 2:43:57 2:43:21 2:42:49 2:42:26 2:41:16 2:40:15 2:38:27 2:38:11 2:36:21 2:34:34 2:30:50 2:30:47 2:26:30 2:26:23 2:25:48 2:25:38 2:23:49 2:21:58 2:20:50 2:19:04 2:18:22 2:15:38 2:15:21 2:14:05

201311261143510 201311251142595 201311251142683 201311251142807 201311291144952 201311261143385 201311301145302 201311301145304 201311301145224 201311251142626 201311251142698 201311251142809 201311261143532 201311261143249 201311271144222 201311251142719 201311251142656 201311291144993 201311271143992 201311271143999 201311271143995 201311251142690 201311261143590 201311251142712 201311261143613 201311271144320 201311301145517 201311301145532 201311301145621 201311301145629 201311301145681

5d5h 6d8h 6d7h 6d5h 2d7h 5d7h 1d7h 1d7h 1d9h 6d8h 6d6h 6d5h 5d4h 5d9h 4d3h 6d6h 6d7h 2d6h 4d7h 4d7h 4d7h 6d7h 5d3h 6d6h 5d3h 4d1h 1d2h 1d1h 1d0h 23 h 55 m 22 h 19 m

11/26/2013 12:47 11/25/2013 9:20 11/25/2013 10:36 11/25/2013 12:28 11/29/2013 9:56 11/26/2013 10:45 11/30/2013 10:30 11/30/2013 10:33 11/30/2013 8:40 11/25/2013 9:45 11/25/2013 10:51 11/25/2013 12:30 11/26/2013 13:13 11/26/2013 8:32 11/27/2013 14:25 11/25/2013 11:11 11/25/2013 10:09 11/29/2013 11:09 11/27/2013 10:20 11/27/2013 10:25 11/27/2013 10:23 11/25/2013 10:42 11/26/2013 14:12 11/25/2013 11:04 11/26/2013 14:34 11/27/2013 16:40 11/30/2013 15:36 11/30/2013 15:59 11/30/2013 17:47 11/30/2013 17:54 11/30/2013 19:30

11/26/2013 14:59 11/25/2013 11:23 11/25/2013 12:39 11/25/2013 14:29 11/29/2013 11:57 11/26/2013 12:43 11/30/2013 12:22 11/30/2013 12:25 11/30/2013 10:26 11/25/2013 11:31 11/25/2013 12:35 11/25/2013 14:15 11/26/2013 14:57 11/26/2013 10:13 11/27/2013 16:01 11/25/2013 12:36 11/25/2013 11:22 11/29/2013 12:15 11/27/2013 11:23 11/27/2013 11:25 11/27/2013 11:22 11/25/2013 11:20 11/26/2013 14:48 11/25/2013 11:29 11/26/2013 14:49

2:11:54 2:03:02 2:02:58 2:00:59 2:00:34 1:58:39 1:51:15 1:51:10 1:46:05 1:45:51 1:44:27 1:44:17 1:44:04 1:41:18 1:35:39 1:25:36 1:12:41 1:05:24 1:03:16 0:59:39 0:58:49 0:37:52 0:35:45 0:25:12 0:14:31 ##################### ##################### ##################### ##################### ##################### #####################

Bindi Response timeBINDI CL Time 11/25/2013 16:09 7:07:05 11/29/2013 9:50 40:29:59 11/29/2013 9:39 40:18:58 11/29/2013 8:34 37:53:58 11/29/2013 8:54 37:33:54 11/29/2013 13:30 18:09:54 11/29/2013 14:27 18:56:57 11/29/2013 14:29 18:38:55 11/29/2013 13:31 16:10:58 11/26/2013 15:07 5:10:38 11/28/2013 11:57 21:36:57 11/28/2013 16:03 23:52:55 11/28/2013 16:07 23:16:54 11/28/2013 16:13 23:12:55 11/28/2013 16:22 22:01:56 11/29/2013 12:00 26:56:59 11/28/2013 16:18 20:57:57 11/29/2013 10:14 23:53:46 11/27/2013 16:32 6:13:59 11/29/2013 14:30 6:09:56 11/27/2013 13:02 22:36:58 11/30/2013 11:20 22:16:40 11/29/2013 14:31 6:00:50 11/27/2013 9:40 23:38:35 11/28/2013 10:19 22:23:13 11/26/2013 11:04 23:00:12 11/29/2013 8:59 23:18:56

State Priority closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal

Queue Lock Owner UserFirstname Bindi::Durres unlock Region::Durres root@localhost Team Admin 3 Bindi::Durres unlock Region::Durres xharri Team Engjellushe 2 Bindi::Durres unlock Region::Durres rrokaj Team Irena 1 Bindi::Durres unlock Region::Durres xharri Team Engjellushe 1 Bindi::Durres unlock Region::Durres rrokaj Team Irena 4 Bindi::Durres unlock Region::Durres alcani Team Alketa 3 Bindi::Durres unlock Region::Durres agron Team Agron 2 Bindi::Durres unlock Region::Durres agron Team Agron 1 Bindi::Durres unlock Region::Durres agron Team Agron 3 Bindi::Durres unlock Region::Durres viollca Team Viollca 4 Bindi::Durres unlock Region::Durres viollca Team Viollca 1 Bindi::Durres unlock Region::Durres rrokaj Team Irena 2 Bindi::Durres unlock Region::Durres agron Team Agron 2 Bindi::Durres unlock Region::Durres agron Team Agron 1 Bindi::Durres unlock Region::Durres xharri Team Engjellushe 3 Bindi::Durres unlock Region::Durres root@localhost Team Admin 2 Bindi::Durres unlock Region::Durres rrokaj Team Irena 1 Bindi::Durres unlock Region::Durres suzanaTeam Suzana 1 Bindi::Durres unlock Region::Durres root@localhost Team Admin 1 Bindi::Durres unlock Region::Durres albert.elezi Team Albert 1 Bindi::Durres unlock Region::Durres root@localhost Team Admin 1 Bindi::Durres unlock Region::Durres root@localhost Team Admin 3 Bindi::Durres unlock Region::Durres viollca Team Viollca 1 Bindi::Durres unlock Region::Durres viollca Team Viollca 2 Bindi::Durres unlock Region::Durres viollca Team Viollca 4 Bindi::Durres unlock Region::Durres root@localhost Team Admin 3 Bindi::Durres lock Region::Durres viollca Team Viollca 1 Bindi::Durres unlock Region::Durres viollca Team Viollca 1 Bindi::Durres unlock Region::Durres viollca Team Viollca 3 Bindi::Durres unlock Region::Durres fatos Team Fatos 3 Bindi::Durres unlock Region::Durres viollca Team Viollca 3 Bindi::Durres unlock Region::Durres fatos Team Fatos 1 Bindi::Durres unlock Region::Durres albert.elezi Team Albert 2 Bindi::Durres unlock Region::Durres viollca Team Viollca 3 Bindi::Durres unlock Region::Durres root@localhost Team Admin 3 Bindi::Durres unlock Region::Durres suzanaTeam Suzana 1 Bindi::Durres unlock Region::Durres albert.elezi Team Albert 2 Bindi::Durres unlock Region::Durres viollca Team Viollca 3 Bindi::Durres unlock Region::Durres root@localhost Team Admin 1 Bindi::Durres unlock Region::Durres viollca Team Viollca 2 Bindi::Durres unlock Region::Durres root@localhost Team Admin 1 Bindi::Durres unlock Region::Durres viollca Team Viollca 1 Bindi::Durres unlock Region::Durres viollca Team Viollca 1 Bindi::Durres unlock Region::Durres alcani Team Alketa 2 Bindi::Durres unlock Region::Durres viollca Team Viollca 1 Bindi::Durres unlock Region::Durres fatos Team Fatos 2

closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal

Bindi::Durres unlock Region::Durres viollca Team Viollca 1 Bindi::Durres unlock Region::Durres xharri Team Engjellushe 3 Bindi::Durres unlock Region::Durres alcani Team Alketa 2 Bindi::Durres unlock Region::Durres kamberi Team Violeta 3 Bindi::Durres unlock Region::Durres albert.elezi Team Albert 3 Bindi::Durres unlock Region::Durres viollca Team Viollca 3 Bindi::Durres unlock Region::Durres suzanaTeam Suzana 1 Bindi::Durres unlock Region::Durres viollca Team Viollca 3 Bindi::Durres unlock Region::Durres albert.elezi Team Albert 1 Bindi::Durres unlock Region::Durres root@localhost Team Admin 3 Bindi::Durres unlock Region::Durres root@localhost Team Admin 3 Bindi::Durres unlock Region::Durres albert.elezi Team Albert 2 Bindi::Durres unlock Region::Durres root@localhost Team Admin 1 Bindi::Durres unlock Region::Durres viollca Team Viollca 3 Bindi::Durres unlock Region::Durres root@localhost Team Admin 2 Bindi::Durres unlock Region::Durres root@localhost Team Admin 3 Bindi::Durres unlock Region::Durres root@localhost Team Admin 2 Bindi::Durres unlock Region::Durres xharri Team Engjellushe 1 Bindi::Durres unlock Region::Durres root@localhost Team Admin 1 Bindi::Durres unlock Region::Durres alcani Team Alketa 2 Bindi::Durres unlock Region::Durres suzanaTeam Suzana 1 Bindi::Durres unlock Region::Durres alcani Team Alketa 1 Bindi::Durres unlock Region::Durres root@localhost Team Admin 3 Bindi::Durres unlock Region::Durres root@localhost Team Admin 1 Bindi::Durres unlock Region::Durres suzanaTeam Suzana 1 Bindi::Durres unlock Region::Durres xharri Team Engjellushe 3 Bindi::Durres unlock Region::Durres rrokaj Team Irena 1 Bindi::Durres unlock Region::Durres alcani Team Alketa 2 Bindi::Durres unlock Region::Durres root@localhost Team Admin 1 Bindi::Durres unlock Region::Durres fatos Team Fatos 3 Bindi::Durres unlock Region::Durres fatos Team Fatos 1 Bindi::Durres unlock Region::Durres root@localhost Team Admin 2 Bindi::Durres unlock Region::Durres root@localhost Team Admin 1 Bindi::Durres unlock Region::Durres xharri Team Engjellushe 1 Bindi::Durres unlock Region::Durres root@localhost Team Admin 4 Bindi::Durres unlock Region::Durres root@localhost Team Admin 1 Bindi::Durres unlock Region::Durres fatos Team Fatos 2 Bindi::Durres unlock Region::Durres viollca Team Viollca 3 Bindi::Durres unlock Region::Durres fatos Team Fatos 2 Bindi::Durres unlock Region::Durres root@localhost Team Admin 3 Bindi::Durres unlock Region::Durres viollca Team Viollca 1 Bindi::Durres unlock Region::Durres xharri Team Engjellushe 1 Bindi::Durres unlock Region::Durres viollca Team Viollca 3 Bindi::Durres unlock Region::Durres viollca Team Viollca 2 Bindi::Durres unlock Region::Durres viollca Team Viollca 1 Bindi::Durres unlock Region::Durres kamberi Team Violeta 1 Bindi::Durres unlock Region::Durres rrokaj Team Irena 4

closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal

Bindi::Durres unlock Region::Durres root@localhost Team Admin 1 Bindi::Durres unlock Region::Durres fatos Team Fatos 1 Bindi::Durres unlock Region::Durres agron Team Agron 3 Bindi::Durres unlock Region::Durres rrokaj Team Irena 3 Bindi::Durres unlock Region::Durres xharri Team Engjellushe 1 Bindi::Durres unlock Region::Durres rrokaj Team Irena 1 Bindi::Durres unlock Region::Durres xharri Team Engjellushe 3 Bindi::Durres unlock Region::Durres root@localhost Team Admin 4 Bindi::Durres unlock Region::Durres xharri Team Engjellushe 1 Bindi::Durres unlock Region::Durres suzanaTeam Suzana 4 Bindi::Durres unlock Region::Durres xharri Team Engjellushe 1 Bindi::Durres unlock Region::Durres rrokaj Team Irena 2 Bindi::Durres unlock Region::Durres xharri Team Engjellushe 3 Bindi::Durres unlock Region::Durres xharri Team Engjellushe 1 Bindi::Durres unlock Region::Durres kamberi Team Violeta 1 Bindi::Durres unlock Region::Durres suzanaTeam Suzana 3 Bindi::Durres unlock Region::Durres root@localhost Team Admin 3 Bindi::Durres unlock Region::Durres kamberi Team Violeta 3 Bindi::Durres unlock Region::Durres kamberi Team Violeta 1 Bindi::Durres unlock Region::Durres fatos Team Fatos 3 Bindi::Durres unlock Region::Durres xharri Team Engjellushe 2 Bindi::Durres unlock Region::Durres kacabani Team Adelina 1 Bindi::Durres unlock Region::Durres fatos Team Fatos 3 Bindi::Durres unlock Region::Durres xharri Team Engjellushe 2 Bindi::Durres unlock Region::Durres xharri Team Engjellushe 3 Bindi::Durres unlock Region::Durres fatos Team Fatos 2 Bindi::Durres unlock Region::Durres albert.elezi Team Albert 3 Bindi::Durres unlock Region::Durres agron Team Agron 4 Bindi::Durres unlock Region::Durres viollca Team Viollca 3 Bindi::Durres unlock Region::Durres root@localhost Team Admin 3 Bindi::Durres unlock Region::Durres viollca Team Viollca 1 Bindi::Durres unlock Region::Durres root@localhost Team Admin 3 Bindi::Durres unlock Region::Durres viollca Team Viollca 2 Bindi::Durres unlock Region::Durres root@localhost Team Admin 3 Bindi::Durres unlock Region::Durres root@localhost Team Admin 1 Bindi::Durres unlock Region::Durres root@localhost Team Admin 2 Bindi::Durres unlock Region::Durres viollca Team Viollca 4 Bindi::Durres unlock Region::Durres root@localhost Team Admin 3 Bindi::Durres unlock Region::Durres root@localhost Team Admin 3 Bindi::Durres unlock Region::Durres viollca Team Viollca 1 Bindi::Durres unlock Region::Durres root@localhost Team Admin 2 Bindi::Durres unlock Region::Durres viollca Team Viollca 1 Bindi::Durres unlock Region::Durres root@localhost Team Admin 3 Bindi::Durres unlock Region::Durres viollca Team Viollca 1 Bindi::Durres unlock Region::Durres root@localhost Team Admin 4 Bindi::Durres unlock Region::Durres root@localhost Team Admin 3 Bindi::Durres unlock Region::Durres viollca Team Viollca 2

closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal

Bindi::Durres unlock Region::Durres viollca Team Viollca 2 Bindi::Durres unlock Region::Durres viollca Team Viollca 1 Bindi::Durres unlock Region::Durres root@localhost Team Admin 3 Bindi::Durres unlock Region::Durres root@localhost Team Admin 1 Bindi::Durres unlock Region::Durres root@localhost Team Admin 4 Bindi::Durres unlock Region::Durres root@localhost Team Admin 1 Bindi::Durres unlock Region::Durres viollca Team Viollca 3 Bindi::Durres unlock Region::Durres viollca Team Viollca 4 Bindi::Durres unlock Region::Durres root@localhost Team Admin 2 Bindi::Durres unlock Region::Durres root@localhost Team Admin 4 Bindi::Durres unlock Region::Durres viollca Team Viollca 4 Bindi::Durres unlock Region::Durres root@localhost Team Admin 2 Bindi::Durres unlock Region::Durres root@localhost Team Admin 3 Bindi::Durres unlock Region::Durres root@localhost Team Admin 4 Bindi::Durres unlock Region::Durres viollca Team Viollca 1 Bindi::Durres unlock Region::Durres viollca Team Viollca 1 Bindi::Durres unlock Region::Durres fatos Team Fatos 1 Bindi::Durres unlock Region::Durres root@localhost Team Admin 1 Bindi::Durres unlock Region::Durres root@localhost Team Admin 2 Bindi::Durres unlock Region::Durres fatos Team Fatos 1 Bindi::Durres unlock Region::Durres root@localhost Team Admin 3 Bindi::Durres unlock Region::Durres root@localhost Team Admin 2 Bindi::Durres unlock Region::Durres root@localhost Team Admin 1 Bindi::Durres unlock Region::Durres root@localhost Team Admin 2 Bindi::Durres unlock Region::Durres viollca Team Viollca 2 Bindi::Durres unlock Region::Durres root@localhost Team Admin 1 Bindi::Durres unlock Region::Durres viollca Team Viollca 2 Bindi::Durres unlock Region::Durres root@localhost Team Admin 3 Bindi::Durres unlock Region::Durres viollca Team Viollca 1 Bindi::Durres unlock Region::Durres viollca Team Viollca 4 Bindi::Durres unlock Region::Durres root@localhost Team Admin 4 Bindi::Durres unlock Region::Durres viollca Team Viollca 2 Bindi::Durres unlock Region::Durres root@localhost Team Admin 1 Bindi::Durres unlock Region::Durres rrokaj Team Irena 4 Bindi::Durres unlock Region::Durres viollca Team Viollca 2 Bindi::Durres unlock Region::Durres rrokaj Team Irena 4 Bindi::Durres unlock Region::Durres root@localhost Team Admin 2 Bindi::Durres unlock Region::Durres root@localhost Team Admin 4 Bindi::Durres unlock Region::Durres viollca Team Viollca 2 Bindi::Durres unlock Region::Durres viollca Team Viollca 3 Bindi::Durres unlock Region::Durres viollca Team Viollca 2 Bindi::Durres unlock Region::Durres fatos Team Fatos 1 Bindi::Durres unlock Region::Durres viollca Team Viollca 1 Bindi::Durres unlock Region::Durres rrokaj Team Irena 4 Bindi::Durres unlock Region::Durres root@localhost Team Admin 3 Bindi::Durres unlock Region::Durres root@localhost Team Admin 2 Bindi::Durres unlock Region::Durres viollca Team Viollca 1

closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal

Bindi::Durres unlock Region::Durres viollca Team Viollca 2 Bindi::Durres unlock Region::Durres rrokaj Team Irena 2 Bindi::Durres unlock Region::Durres viollca Team Viollca 2 Bindi::Durres unlock Region::Durres rrokaj Team Irena 2 Bindi::Durres unlock Region::Durres root@localhost Team Admin 1 Bindi::Durres unlock Region::Durres root@localhost Team Admin 1 Bindi::Durres unlock Region::Durres root@localhost Team Admin 2 Bindi::Durres unlock Region::Durres fatos Team Fatos 1 Bindi::Durres unlock Region::Durres root@localhost Team Admin 4 Bindi::Durres unlock Region::Durres viollca Team Viollca 2 Bindi::Durres unlock Region::Durres root@localhost Team Admin 3 Bindi::Durres unlock Region::Durres fatos Team Fatos 1 Bindi::Durres unlock Region::Durres root@localhost Team Admin 4 Bindi::Durres unlock Region::Durres fatos Team Fatos 1 Bindi::Durres unlock Region::Durres root@localhost Team Admin 2 Bindi::Durres unlock Region::Durres root@localhost Team Admin 1 Bindi::Durres unlock Region::Durres fatos Team Fatos 2 Bindi::Durres unlock Region::Durres kacabani Team Adelina 2 Bindi::Durres unlock Region::Durres fatos Team Fatos 2 Bindi::Durres unlock Region::Durres viollca Team Viollca 2 Bindi::Durres unlock Region::Durres root@localhost Team Admin 1 Bindi::Durres unlock Region::Durres root@localhost Team Admin 4 Bindi::Durres unlock Region::Durres root@localhost Team Admin 2 Bindi::Durres unlock Region::Durres albert.elezi Team Albert 3 Bindi::Durres unlock Region::Durres kacabani Team Adelina 2 Bindi::Durres unlock Region::Durres root@localhost Team Admin 4 Bindi::Durres unlock Region::Durres root@localhost Team Admin 1 Bindi::Durres unlock Region::Durres root@localhost Team Admin 1 Bindi::Durres unlock Region::Durres albert.elezi Team Albert 2 Bindi::Durres unlock Region::Durres viollca Team Viollca 3 Bindi::Durres unlock Region::Durres albert.elezi Team Albert 4 Bindi::Durres unlock Region::Durres root@localhost Team Admin 1 Bindi::Durres unlock Region::Durres fatos Team Fatos 2 Bindi::Durres unlock Region::Durres viollca Team Viollca 3 Bindi::Durres unlock Region::Durres fatos Team Fatos 2 Bindi::Durres unlock Region::Durres root@localhost Team Admin 1 Bindi::Durres unlock Region::Durres viollca Team Viollca 1 Bindi::Durres unlock Region::Durres root@localhost Team Admin 2 Bindi::Durres unlock Region::Durres root@localhost Team Admin 2 Bindi::Durres unlock Region::Durres viollca Team Viollca 2 Bindi::Durres unlock Region::Durres root@localhost Team Admin 2 Bindi::Durres unlock Region::Durres root@localhost Team Admin 1 Bindi::Durres unlock Region::Durres root@localhost Team Admin 4 Bindi::Durres unlock Region::Durres root@localhost Team Admin 2 Bindi::Durres unlock Region::Durres viollca Team Viollca 4 Bindi::Durres unlock Region::Durres root@localhost Team Admin 1 Bindi::Durres unlock Region::Durres viollca Team Viollca 1

11/29/2013 10:00 12/1/2013 10:00 12/1/2013 10:01 12/1/2013 10:11 12/1/2013 17:47

41:19:54 18:23:41 18:01:01 16:16:12 22:16:43

closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal closed successful 3 normal new 3 normal open 3 normal open 3 normal open 3 normal open 3 normal open 3 normal

Bindi::Durres unlock Region::Durres root@localhost Team Admin 2 Bindi::Durres unlock Region::Durres viollca Team Viollca 2 Bindi::Durres unlock Region::Durres viollca Team Viollca 3 Bindi::Durres unlock Region::Durres root@localhost Team Admin 2 Bindi::Durres unlock Region::Durres albert.elezi Team Albert 1 Bindi::Durres unlock Region::Durres viollca Team Viollca 3 Bindi::Durres unlock Region::Durres fatos Team Fatos 2 Bindi::Durres unlock Region::Durres fatos Team Fatos 2 Bindi::Durres unlock Region::Durres fatos Team Fatos 1 Bindi::Durres unlock Region::Durres root@localhost Team Admin 4 Bindi::Durres unlock Region::Durres root@localhost Team Admin 2 Bindi::Durres unlock Region::Durres viollca Team Viollca 1 Bindi::Durres unlock Region::Durres viollca Team Viollca 2 Bindi::Durres unlock Region::Durres root@localhost Team Admin 3 Bindi::Durres unlock Region::Durres root@localhost Team Admin 3 Bindi::Durres unlock Region::Durres viollca Team Viollca 2 Bindi::Durres unlock Region::Durres agron Team Agron 2 Bindi::Durres unlock Region::Durres albert.elezi Team Albert 2 Bindi::Durres unlock Region::Durres root@localhost Team Admin 2 Bindi::Durres unlock Region::Durres viollca Team Viollca 2 Bindi::Durres unlock Region::Durres viollca Team Viollca 1 Bindi::Durres unlock Region::Durres root@localhost Team Admin 2 Bindi::Durres unlock Region::Durres root@localhost Team Admin 1 Bindi::Durres unlock Region::Durres viollca Team Viollca 4 Bindi::Durres unlock Region::Durres fatos Team Fatos 1 Bindi::Durres unlock Region::Durres agron Team Agron 1 Bindi::Durres unlock Region::Durres agron Team Agron 3 Bindi::Durres unlock Region::Durres rrokaj Team Irena 3 Bindi::Durres unlock Region::Durres root@localhost Team Admin 3 Bindi::Durres lock Region::Durres kacabani Team Adelina 2 Bindi::Durres unlock Region::Durres agron Team Agron 3

UserLastname CustomerIDcustomer realname From Subject Accounted Time ArticleTree SolutionTime SolutionDiffInMin OTRS 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Mariglent Gjonca Nr 0 35552260053######## NO DIAL TONE Nr kont 0692699917 Xharri U07988@EAGLEMOBILE.AL Orges Rama Open <U07988@EAGLEMOBILE.AL> Tickets,Medium,COMPLAINTS 0 ######## ADSL Rrokaj U04613@EAGLEMOBILE.AL Elton XhakoOpen <U04613@EAGLEMOBILE.AL> Tickets,Medium,COMPLAINTS 0 ######## PSTN Xharri U06018@EAGLEMOBILE.AL Bledar PucaOpen <U06018@EAGLEMOBILE.AL> Tickets,High,COMPLAINTS 0 PSTN ######## Rrokaj U07969@EAGLEMOBILE.AL Elodi Hasani Open <U07969@EAGLEMOBILE.AL> Tickets,Medium,COMPLAINTS 0 ######## PSTN Alcani U07967@EAGLEMOBILE.AL Abla Reka <U07967@EAGLEMOBILE.AL> Open Tickets,Very high,COMPLAINTS 0 ######## ADSL Cerriku U07968@EAGLEMOBILE.AL Ilir Spahiu <U07968@EAGLEMOBILE.AL> Open Tickets,Medium,COMPLAINTS 0 ######## ADSL Cerriku U05863@EAGLEMOBILE.AL Manjola Sima Open <U05863@EAGLEMOBILE.AL> Tickets,Medium,COMPLAINTS 0 ######## PSTN Cerriku U06018@EAGLEMOBILE.AL Bledar PucaOpen <U06018@EAGLEMOBILE.AL> Tickets,Medium,COMPLAINTS 0 ######## ADSL Barci 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Ymer 0 Gipsi with phone ######## number 35555246731 cannot access Barci U07025@EAGLEMOBILE.AL Blerina Turkeshi Open<U07025@EAGLEMOBILE.AL> Tickets,Medium,COMPLAINTS 0 ######## PSTN Rrokaj U04613@EAGLEMOBILE.AL Elton XhakoOpen <U04613@EAGLEMOBILE.AL> Tickets,Medium,COMPLAINTS 0 ######## ADSL Cerriku U07967@EAGLEMOBILE.AL Abla Reka <U07967@EAGLEMOBILE.AL> Open Tickets,Medium,COMPLAINTS 0 ######## PSTN Cerriku U04613@EAGLEMOBILE.AL Elton XhakoOpen <U04613@EAGLEMOBILE.AL> Tickets,Medium,COMPLAINTS 0 ######## PSTN Xharri U08620@EAGLEMOBILE.AL Nevila Bande Open <U08620@EAGLEMOBILE.AL> Tickets,Medium,COMPLAINTS 0 ######## ADSL OTRS 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Llambi Huta nr 35552222223 0 NOISEcel ######## 682043914 Rrokaj U06018@EAGLEMOBILE.AL Bledar PucaOpen <U06018@EAGLEMOBILE.AL> Tickets,Medium,COMPLAINTS 0 ######## ADSL Shtino U07098@EAGLEMOBILE.AL Enjola Boni Open <U07098@EAGLEMOBILE.AL> Tickets,Medium,COMPLAINTS 0 ######## PSTN OTRS 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Nurije0Zaza with phone ######## number 35552235040 is not working Elezi U07233@EAGLEMOBILE.AL Aried Dida <U07233@EAGLEMOBILE.AL> Open Tickets,Medium,COMPLAINTS 0 ######## PSTN OTRS 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Mr. Kole Qirici 35552228307 0 NO ######## DIAL TONE 696821479 OTRS 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Pranvera Balliu DOES 0NOT OPEN A ######## WEB PAGE 35552263534 Barci U07233@EAGLEMOBILE.AL Aried Dida <U07233@EAGLEMOBILE.AL> Open Tickets,Medium,COMPLAINTS 0 ######## PSTN Barci 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Petrit 0Kola with phone ######## number 35552228514 is not workin Barci 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Instituti 0 I Te Miturve ######## with phone number 35555247976 can OTRS 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Nuri Omeri 0 with phone ######## number 35552262773 is not working Barci U07098@EAGLEMOBILE.AL Enjola Boni Open <U07098@EAGLEMOBILE.AL> Tickets,Medium,COMPLAINTS 0 ######## PSTN Barci 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Aferdita 0 Braaj with ######## phone number 35552227525 is not wo Barci U05874@EAGLEMOBILE.AL Sabina KurtiOpen <U05874@EAGLEMOBILE.AL> Tickets,Medium,COMPLAINTS 0 ######## ADSL Dobra U07098@EAGLEMOBILE.AL Enjola Boni Open <U07098@EAGLEMOBILE.AL> Tickets,Medium,COMPLAINTS 0 ######## ADSL Barci 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Eduart 0 Kellici with phone ######## number 35552263641 is not workin Dobra 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Fatmir Begeja 35552239452 0 NO######## DIAL TONE Elezi 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Fatmir Gjergji 35552227257 0 NO DIAL ######## TONE Barci 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Fadil 0 Masha with ######## phone number35552264089 cannot access OTRS 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Eqerem 0 Driza with ######## phone number 35552260644 cannot ac Shtino 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Behare Kuqi 35552232418 0 NO DIAL ######## TONE Elezi U07233@EAGLEMOBILE.AL Aried Dida <U07233@EAGLEMOBILE.AL> Open Tickets,Medium,COMPLAINTS 0 ######## ADSL Barci 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Haxhi 0 Bici with phone ######## number 35552260419 is not working OTRS 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Bashkim 0 Pema with ######## phone number 35552231017 is not wo Barci 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Spiro0 Kotomeri with ######## phone number 35552220613 cannot a OTRS 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Pavli Tati 35552222170 0 NO DIAL TONE ######## Barci 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Alma Tedeschini 0 with ######## phone number 35552224343 is not wo Barci 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Artur 0 Sema with phone ######## number 35552222220 is not workin Alcani U05892@EAGLEMOBILE.AL Eni Dumba <U05892@EAGLEMOBILE.AL> Open Tickets,Medium,COMPLAINTS 0 ######## PSTN Barci 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Naim 0 Resuli with phone ######## number 35552230601 is not working Dobra U07233@EAGLEMOBILE.AL Aried Dida <U07233@EAGLEMOBILE.AL> Open Tickets,Medium,COMPLAINTS 0 ######## PSTN

Barci Xharri Alcani Kamberi Elezi Barci Shtino Barci Elezi OTRS OTRS Elezi OTRS Barci OTRS OTRS OTRS Xharri OTRS Alcani Shtino Alcani OTRS OTRS Shtino Xharri Rrokaj Alcani OTRS Dobra Dobra OTRS OTRS Xharri OTRS OTRS Dobra Barci Dobra OTRS Barci Xharri Barci Barci Barci Kamberi Rrokaj

1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Adem0 Istrefi with ######## phone number 35552226958 is not workin U05889@EAGLEMOBILE.AL Ola Abazi <U05889@EAGLEMOBILE.AL> Open Tickets,Medium,COMPLAINTS 0 ######## ADSL U05892@EAGLEMOBILE.AL Eni Dumba <U05892@EAGLEMOBILE.AL> Open Tickets,Medium,COMPLAINTS 0 ######## PSTN U04670@EAGLEMOBILE.AL Mimoza Koci Open <U04670@EAGLEMOBILE.AL> Tickets,Medium,COMPLAINTS 0 ######## PSTN U07996@EAGLEMOBILE.AL Blerta Medolli Open <U07996@EAGLEMOBILE.AL> Tickets,Medium,COMPLAINTS 0 ######## ADSL 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Margarita 0 Xoxi with ######## phone number 35552262099 is not workin 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Adem Meta 35552225659 0 no dial tone ######## 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Athanas 0 Xoxi with ######## phone number 35552263023 cannot access U07233@EAGLEMOBILE.AL Aried Dida <U07233@EAGLEMOBILE.AL> Open Tickets,Medium,COMPLAINTS 0 ######## PSTN 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Novruz 0 Leka with ######## phone number 35552261595 cannot acce 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Petrika Ago 35552260162 0 INTERFERENCE ######## 672696165 U06012@EAGLEMOBILE.AL Denis HusajOpen <U06012@EAGLEMOBILE.AL> Tickets,Medium,COMPLAINTS 0 ######## ADSL 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Shpetime Pitaku 35552227621 0 ######## CANNOT ACCESS TO THE INTERNET (WITH D 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Drini Berati 0 with phone ######## number 35552264202 is not working 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Edmond 0 Licaj with phone ######## number 35552232327 cannot access 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Drejtoria Pyjore numer 0 35552264786 ######## kontakt 696069979 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Jorgji Pasku 35552233441 0 NO DIAL ######## TONE 683808617 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Gezim Pashaj numer0 35552231638######## kontakt 693914605 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Ibrahim 0 Gjoci with ######## phone number 35552223844 cannot acc U07233@EAGLEMOBILE.AL Aried Dida <U07233@EAGLEMOBILE.AL> Open Tickets,Medium,COMPLAINTS 0 ######## PSTN 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Kozma Rroo 35552223854 0 NO ######## DIAL TONE 683669227 U05889@EAGLEMOBILE.AL Ola Abazi <U05889@EAGLEMOBILE.AL> Open Tickets,Very high,COMPLAINTS 0 ######## ADSL 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Gjergj 0 Zonja with ######## phone number 35552262397 cannot acce 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Fiqerete 0 Kasemi with ######## phone number 35552231612 cannot a 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Vasilika Dimo 35552239544 0 NO ######## DIAL TONE 682146541 U07966@EAGLEMOBILE.AL Daniela Cukari Open <U07966@EAGLEMOBILE.AL> Tickets,Very high,COMPLAINTS 0 ######## ADSL 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Brunela Isaku 35552221723 0 MODEMS ######## DO NOT TALK U05889@EAGLEMOBILE.AL Ola Abazi <U05889@EAGLEMOBILE.AL> Open Tickets,Medium,COMPLAINTS 0 ######## PSTN 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Luan Dashi numer 35552231520 0 kontakt ######## 693124759 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Ali Ruci 35552262251 0 NO DIAL ######## TONE 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Muharrem Picorri 35552220812 0 ######## NO DIAL TONE 693377700 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Fatmir Farruku 35552238382 0 NO DIAL ######## TONE 682410662 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Romeo Alia 35552225904 0 ska sinjal ######## 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Ralf Nushi numer 35552226358 0 kontakt ######## 682036621 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Ymer 0 Xhabarami nr.tel ######## 35555244560 NO DIAL TONE 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Genc Gjeluci 0 with ######## phone number 35552226715 is not worki 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Kujtim Guza 35552238492 0 NO DIAL ######## TONE 695557499 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Edmond 0 Ilia with phone ######## number 35552261245 is not workin 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Xhevdet Luku 35552224645 0 PHONE ######## DISCONNECTED PERIODICALLY 68225 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Ab Edmond Lika me 0nr tel 35552264674 ######## nuk ka internet 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Diana 0Mansaku with ######## phone number 35552239116 cannot U04613@EAGLEMOBILE.AL Elton XhakoOpen <U04613@EAGLEMOBILE.AL> Tickets,Very high,COMPLAINTS 0 ######## PSTN 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Marsel 0 Kapxhiu with ######## phone number 35552265124 is not wor 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Sherif 0Meta with phone ######## number 35552225235 cannot access 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Alberto 0 Azzini with ######## phone number 35552223254 cannot acc U05874@EAGLEMOBILE.AL Sabina KurtiOpen <U05874@EAGLEMOBILE.AL> Tickets,Medium,COMPLAINTS 0 ######## ADSL 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Jorgji Sqapi 35555244917 0 NO DIAL ######## TONE

OTRS Dobra Cerriku Rrokaj Xharri Rrokaj Xharri OTRS Xharri Shtino Xharri Rrokaj Xharri Xharri Kamberi Shtino OTRS Kamberi Kamberi Dobra Xharri Kacabani Dobra Xharri Xharri Dobra Elezi Cerriku Barci OTRS Barci OTRS Barci OTRS OTRS OTRS Barci OTRS OTRS Barci OTRS Barci OTRS Barci OTRS OTRS Barci

1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Ab Fatmir Llapi me nr 0tel 35552262035 ######## nuk ka internet 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Ruzhdi Xhiva 35552226726 0 NO ######## DIAL TONE 693137117 U06023@EAGLEMOBILE.AL Dritan Subashi Open <U06023@EAGLEMOBILE.AL> Tickets,Medium,COMPLAINTS 0 ######## ADSL 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Koli Duka 35552264039 0 NO DIAL ######## TONE 682293676 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Tonin erri numer 35552222774 0 kontakt ######## 696666398 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Minella Moisiu 35552228860 0 NOISE ######## U05892@EAGLEMOBILE.AL Eni Dumba <U05892@EAGLEMOBILE.AL> Open Tickets,Very high,COMPLAINTS 0 ######## ADSL 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Muhamed Hakrama 0 35555245822######## CANNOT ACCESS TO THE INTERNET U05858@EAGLEMOBILE.AL Elona Hoxha Open <U05858@EAGLEMOBILE.AL> Tickets,Medium,COMPLAINTS 0 ######## ADSL U05858@EAGLEMOBILE.AL Elona Hoxha Open <U05858@EAGLEMOBILE.AL> Tickets,Very high,COMPLAINTS 0 ######## PSTN 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Gazmir omo numer 0 35552227090 ######## kontakt 672022441 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Qemal Sulka 35552239339 0 CANNOT ######## ACCESS TO THE INTERNET 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Gentian Mezja numer 0 35552262471 ######## kontakt 683301741 ka shkeputje te vazhd 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Klara Shehu numer 35552229735 0 ska ######## sinjal U07975@EAGLEMOBILE.AL Steljana Pashko Open <U07975@EAGLEMOBILE.AL> Tickets,Medium,COMPLAINTS 0 ######## PSTN U05858@EAGLEMOBILE.AL Elona Hoxha Open <U05858@EAGLEMOBILE.AL> Tickets,Very high,COMPLAINTS 0 ######## ADSL 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Bordi I Kullimit Durres-Kruje 0 35552264572 ######## FREQUENT DISCONNECTION 6 U07967@EAGLEMOBILE.AL Abla Reka <U07967@EAGLEMOBILE.AL> Open Tickets,Very high,COMPLAINTS 0 ######## ADSL 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Shefqet Rama 35552229461 0 NO DIAL ######## TONE, 682979923 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Mr. Sami Tahiraj 35552200340 0 ######## DOES NOT OPEN A WEB PAGE 69219643 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Bilete e rikthyer Edmond 0 Licaj numer ######## 35552232327 kontakt 695720663 U05863@EAGLEMOBILE.AL Manjola Sima Open <U05863@EAGLEMOBILE.AL> Tickets,Medium,COMPLAINTS 0 ######## PSTN 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Bashkim Llogo 35552264211 0 MODEMS ######## DO NOT TALK (NO SIGNAL) 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Naim Kacuqi numer 35552230920 0 ######## kontakt 674379151 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Bilete e rikthyer Mr. Sami 0 Tahiraj numer ######## 35552200340 kontakt 692196430 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Mr. Viron Kolaj 35552234155 0 CAN ######## NOT RECEIVE INCOMING CALLS 69218 U06023@EAGLEMOBILE.AL Dritan Subashi Open <U06023@EAGLEMOBILE.AL> Tickets,Medium,COMPLAINTS 0 ######## ADSL 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Ymer Gipsi 35555246731 0 NO ACCESS ######## 0692639492 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Mas`har 0 Tusha with######## phone number 35557123580 is not worki 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Asqeri 0Goduni with ######## phone number 35552261818 cannot acces 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Rakip 0 Spahiu with phone ######## number 35552222339 cannot access 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Eljona 0 Rustemi with ######## phone number 35552252076 cannot ac 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Perparim 0 Jaupaj with ######## phone number 35552236876 is not work 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Fetah0Ahmetllari with ######## phone number 35552262218 cannot a 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Lumturi 0 Ibrani with ######## phone number 35552220238 is not wo 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Servete Balla 35552225477 0 NO DIAL ######## TONE cel nuk ka 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Shekull 0 Arkaxhiu with ######## phone number 35555242262 Speed prob 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Petrika 0 Ago with phone ######## number 35552260162 cannot access 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Thanas 0 Rusi with ######## phone number 35552261779 cannot acces 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Selim 0 Raca with phone ######## number 35552234591 is not working 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Raiffeisen Go-Tech Durres 0 Modemi ######## eshte i pasinkronizuar 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Xhavit 0Xhaferri with ######## phone number 35552227462 is not work 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Orgesa 0 Kryeziu with ######## phone number 35552261232 cannot ac 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Forwalba 0 Sh.P.K. with ######## phone number 35552222782 is not wo 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Agron0Hoxha with ######## phone number 35555243588 is not work 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Stella 0 Shpk with phone ######## number 35552264953 is not working 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Daut Jonuzi 0 with phone ######## number 35552225124 is not working

Barci Barci OTRS OTRS OTRS OTRS Barci Barci OTRS OTRS Barci OTRS OTRS OTRS Barci Barci Dobra OTRS OTRS Dobra OTRS OTRS OTRS OTRS Barci OTRS Barci OTRS Barci Barci OTRS Barci OTRS Rrokaj Barci Rrokaj OTRS OTRS Barci Barci Barci Dobra Barci Rrokaj OTRS OTRS Barci

1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, subjekti Raiffeisen Go-Tech 0 Durres ######## MSAN-DUR-1002. Modemi eshte i pasinkron 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Ahmet 0 Zhabjaku with ######## phone number 35552222282 is not wo 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Altin 0 Zere with phone ######## number 35552264901 cannot access 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Petro 0 Shameti with ######## phone number 35552223485 is not work 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Bujar 0 Dobjani with phone ######## number 35555246969 is not working 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Xhevahir 0 Sulejmani ######## with phone number 35552230444 is no 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Lulezim 0 Milaqi with ######## phone number 35557122067 is not worki 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Muhamet 0 Guri with ######## phone number 35555243732 is not work 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Aristidh 0 Nika with ######## phone number 35552225448 is not work 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber DASHAMIR 0 PROSHKA ######## with phone number 35555242323 has no 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Halil Dosku 0 with phone ######## number 35555243612 is not working 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Veip Elezi 0 with phone ######## number 35552232041 cannot access to t 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Altin 0 Zere with phone ######## number 35552264901 cannot access 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Agron0Berisha with ######## phone number 35555242742 is not wor 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Fetah 0 Dedej with ######## phone number 35552228916 is not working 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Petrit0Likaj with phone ######## number 35552225703 is not working U07025@EAGLEMOBILE.AL Blerina Turkeshi Open<U07025@EAGLEMOBILE.AL> Tickets,Medium,COMPLAINTS 0 ######## PSTN 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Fatime 0 Peku with phone ######## number 35552234495is not working 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, LD-ja e BKT-se Agjensia 0 ne Durres eshte ######## jashte pune. U07025@EAGLEMOBILE.AL Blerina Turkeshi Open<U07025@EAGLEMOBILE.AL> Tickets,Medium,COMPLAINTS 0 ######## PSTN 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Shpetim 0 Shahini with ######## phone number 35557122595 is not wor 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Haxhi 0 Selami with ######## phone number 35552227114 is not worki 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Miranda 0 Zaza with ######## phone number 35552225679 is not workin 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Sofokli oka 35552224165 0 NO######## DIAL TONE 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Fotini 0Qatipi with phone ######## number 35552224146 is not working 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Sherif Zela 35552222755 0 NEW PHONE ######## LINE 693404641 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Fotini 0Qatipi with phone ######## number 35552224146 is not working 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Firma0 Lasko with phone ######## number 35552264403 is not working 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Shefqet 0 Kurti with ######## phone number 35552231457 is not worki 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Sotir 0 Bazhuri with ######## phone number 35555244945 cannot acce 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Saimir 0Dizdari with ######## phone number 35555244547 is not workin 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Valter0Haxho with phone ######## number 35552220567 is not working 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Aldrit 0 Pepa with phone ######## number 35552228211 is not working U04670@EAGLEMOBILE.AL Mimoza Koci Open <U04670@EAGLEMOBILE.AL> Tickets,Medium,COMPLAINTS 0 ######## PSTN 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Nuredin 0 Dyrmishi with ######## phone number 35552221551 is not wo U04670@EAGLEMOBILE.AL Mimoza Koci Open <U04670@EAGLEMOBILE.AL> Tickets,Medium,COMPLAINTS 0 ######## PSTN 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Romano 0 Port Sh.A ######## with phone number 35552250001 is not w 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Veli Vathi 0 with phone ######## number 35555246067 cannot access 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Nevruz 0 Topiu with ######## phone number 35552220309 is not wor 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Luan Allapi 0 with phone ######## number 35557122638 is not working 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Fiqiri Grecaj 0 with phone ######## number 35552234109 is not workin 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Firma Xharja 35552221584 0 NO ######## DIAL TONE 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Thanas 0 Papa with phone ######## number 35552239466 is not working U06026@EAGLEMOBILE.AL Bakiasi Marsel Open <U06026@EAGLEMOBILE.AL> Tickets,High,COMPLAINTS 0 PSTN ######## 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Luljeta Mehmeti 35552263455 0 NOISE ######## 682012538 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Dallendyshe 0 Likaj with ######## phone number 35552235316 cannot ac 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Forwalba 0 Sh.P.K. ######## with phone number 35552222039 is not w

Barci Rrokaj Barci Rrokaj OTRS OTRS OTRS Dobra OTRS Barci OTRS Dobra OTRS Dobra OTRS OTRS Dobra Kacabani Dobra Barci OTRS OTRS OTRS Elezi Kacabani OTRS OTRS OTRS Elezi Barci Elezi OTRS Dobra Barci Dobra OTRS Barci OTRS OTRS Barci OTRS OTRS OTRS OTRS Barci OTRS Barci

1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Hysen0Kamberi with######## phone number 35552237927 is not worki U05892@EAGLEMOBILE.AL Eni Dumba <U05892@EAGLEMOBILE.AL> Open Tickets,High,COMPLAINTS 0 PSTN ######## 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Bashkim 0 ui with ######## phone number 35552225256 is not wo U07233@EAGLEMOBILE.AL Aried Dida <U07233@EAGLEMOBILE.AL> Open Tickets,Medium,COMPLAINTS 0 ######## PSTN 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Fran Sacuni 0 with phone ######## number 35552231524 is not working 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Lumturi 0 Ibrani with ######## phone number 35552220238 is not wo 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Hilmi 0 Balla with phone ######## number 35552235585 is not workin 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Myzejen Curri 35552221005 0 HEAR ######## OTHER VOICES 693166586 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Lirije Shehi 0 with phone ######## number 35555242696 is not working 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Drita Harizi 0 with phone ######## number 35552235670 is not working 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Blue Eyes 35552264416 0 CANNOT ######## ACCESS TO THE INTERNET (WITH DIAL TO 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Selfo Islamaj 35552228814 0 NO ######## DIAL TONE 692352836 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Sulejman 0 Rraklli with ######## phone number 35555247071 is not wor 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Mustafa Lloshi 35552226280 0 NO ######## DIAL TONE 682398302 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Nazmi 0Domi with phone ######## number 35552236214 is not workin 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Suzana 0 Kaculi with######## phone number 35552221702 is not work 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Vasil Bollo 35552232927 0 NO DIAL ######## TONE 692373478 U07025@EAGLEMOBILE.AL Blerina Turkeshi Open<U07025@EAGLEMOBILE.AL> Tickets,Medium,COMPLAINTS 0 ######## PSTN U06019@EAGLEMOBILE.AL Anita MiskuOpen <U06019@EAGLEMOBILE.AL> Tickets,Very high,COMPLAINTS 0 ######## PSTN 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Urbin 0 Hoxha with phone ######## number 35552225122 has noise 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Vasil Lie 0 with phone ######## number 35552225214 is not working 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Ruzhdi 0 Rroci with phone ######## number 35555243917 is not workin 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Gezim 0Tahiri with ######## phone number 35552238666 is not workin U06022@EAGLEMOBILE.AL Daniela Bakaj Open <U06022@EAGLEMOBILE.AL> Tickets,Medium,COMPLAINTS 0 ######## ADSL U07996@EAGLEMOBILE.AL Blerta Medolli Open <U07996@EAGLEMOBILE.AL> Tickets,Medium,COMPLAINTS 0 ######## PSTN 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Nazmi Sula 35557723202noise 0 ######## 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Klara Shehu 0 with phone ######## number 35552229735 is not workin 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Valentina 0 Duro with ######## phone number 35552225224 is not worki U07025@EAGLEMOBILE.AL Blerina Turkeshi Open<U07025@EAGLEMOBILE.AL> Tickets,Medium,COMPLAINTS 0 ######## PSTN 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Italinox 0 Shqiperia with ######## phoner number 35552237667 is not wo 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Veip Omeri35557722763 0 NOISE ######## 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Lauresh Laci 35552229356 0 CANNOT ######## ACCESS TO THE INTERNET (WITH DIAL T 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Vllasi Janopullo 35552225383 0 NO ######## DIAL TONE 692280528 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Liri Koci 0 with phone ######## number 35557122049 speed problem 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Ilir Hajdarasi 35552238129 0 NO ######## DIAL TONE 696169088 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Ilir Bekteshi 35552224097 0 NO ######## DIAL TONE 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Sulo Carcani 0 with phone ######## number 35552220362 is not working 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Agap Isaku Nr 35552232691 0 NO DIAL ######## TONE Nr kont 0692647032 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Rexhina Rroqja 35552235150 0 NO ######## DIAL TONE 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, INSTAT Durres pasi modemi 0 SHDSL ######## nuk eshte i sinkronizuar.(msan 032 2/8/1) 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Shkolla 0 9 Vjeare Turgut ######## Ozal with phone number 355522 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Margarita 0 Tono with ######## phone number 35552239150 is not wo 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Bukurosh 0 Tabaku with ######## phone number 35555246160 has noise 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Marie Pao 35552225188INTERFERENCE 0 ######## 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Bashkim 0 Rustani with ######## phone number 35555243475 cannot a 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Migena Sheshi 35552235937 0 ######## NO DIAL TONE 692051402 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Nazmi 0Koni with phone ######## number 35552226152 is not working

OTRS Barci Barci OTRS Elezi Barci Dobra Dobra Dobra OTRS OTRS Barci Barci OTRS OTRS Barci Cerriku Elezi OTRS Barci Barci OTRS OTRS Barci Dobra Cerriku Cerriku Rrokaj OTRS Kacabani Cerriku

1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Zenel 0 Kerciku with ######## phone number 35552232770 is not work 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Bujar 0 Syziu with phone ######## number 35552225929 is not working 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Niqi Semema 0 with ######## phone number 35552264581 has noise 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Seit Pezaku 0 with phone ######## number 35552226803 is not working 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Fadil Guza 35552229165 0 NO DIAL TONE ######## 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Sako 0Izeiri with phone ######## number 35557123431 cannot access 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Sofokli oka 35552224165 0 NO######## DIAL TONE 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Ilir Hajdarasi 35552238129 0 NO DIAL ######## TONE 696169088 U05883@EAGLEMOBILE.AL Ilir Bellovoda Open <U05883@EAGLEMOBILE.AL> Tickets,Medium,COMPLAINTS 0 ######## PSTN 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Elis Ziu 0 with phone######## number 35555247927 cannot access to t 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Haxhi 0 Alliu with phone ######## number 35552229330 is not workin 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Muharrem 0 Desha with ######## phone number 35552224624 is not w 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Arben 0 Minga with######## phone number 35552235766 is not workin 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Faik Mustafa 0 with phone ######## number 35557123458 is not workin 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Drejtoria Pyjore numer 0 35552264786 ######## kontakt 696069979 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Agustin 0 Nuko with######## phone number 35552232829 is not workin 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Miltiadhi Kushi 35552226784 0 ######## NO DIAL TONE 0682944494 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Aristidh Nika 35552225448NO 0 DIAL ######## TONE 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Erida Zorba 0 with phone ######## number 35552235475 is not working 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Florenc 0 Zorba with ######## phone number 35552235476 is not work 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Hysnije 0 Himallari with ######## phone number 35552226533 is not wo 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Ekrem 0Agolli with phone ######## number 35552224816 is not workin 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Genci Afezolli numer 0 35552229582######## kontakt 0682093084 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, The subscriber Fatbardh 0 Hushi with ######## phone number 35555242402 is not wo 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Joana Goda 35552222946 0 NO DIAL ######## TONE 692176253 U07967@EAGLEMOBILE.AL Abla Reka <U07967@EAGLEMOBILE.AL> Open Tickets,Medium,COMPLAINTS 0 PSTN 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Ardian Bardhi 35552264823 0 NO DIAL TONE 696352600 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Ferik Kupe 35552264680CANNOT 0 ACCESS TO THE INTERNET 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Athanas Xoxi 35552263023 0 CANNOT ACCESS TO THE INTERNET 0683274944 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Gani Agasi 35552227236 0 NO DIAL TONE 696702115 1 AT EM "AT EM" <NCC_Ticketing@albtelecom.al>, Hasan Gjoka 35552260974 0 SPEED PROBLEM 693642511

FirstResponseInMin FirstResponseDiffInMin Service SLA BINDI

BINDI

BINDI

BINDI Albtelecom-Regions BINDI BINDI BINDI BINDI BINDI

BINDI Albtelecom-Regions BINDI BINDI BINDI Albtelecom-Regions BINDI BINDI BINDI BINDI BINDI BINDI BINDI

SolutionTimeDestinationDate FromCRM DynamicField_FaultOccurrTime DynamicField_FaultRecoveryTime DynamicField_Solution ######## ######## ok ######## ok ######## ok ######## ok ######## ok ######## ok ######## ok ######## ok ######## ok ######## ######## ok ######## ok ######## ok u rregullua, kontakt i oksiduar ######## Ok u rregullua, ######## ok ######## ok ######## ######## ok ######## ok ######## ok ######## ######## ok ######## ok ######## ######## ok ######## ######## ok ######## ok ######## ######## ok ######## ######## ok ######## ######## ok ######## ok ######## ######## ok ######## ok ######## ok ######## ######## ok ######## ######## ok ######## ######## ok ######## ######## ok ######## ######## ok ######## ######## ok ######## ok ######## ######## ok ######## ######## ok ######## ######## ok ######## ######## ok ######## ######## ok ######## ######## ok ######## ok ######## ######## ok ######## ok

BINDI

BINDI Albtelecom-Regions BINDI BINDI Albtelecom-Regions Albtelecom-Regions BINDI BINDI BINDI BINDI BINDI BINDI BINDI BINDI BINDI BINDI BINDI BINDI Albtelecom-Regions Albtelecom-Regions BINDI BINDI BINDI BINDI BINDI Albtelecom-Regions BINDI Albtelecom-Regions BINDI BINDI BINDI BINDI BINDI Albtelecom-Regions

######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ########

ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok OK ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok

Albtelecom-Regions Albtelecom-Regions BINDI BINDI Albtelecom-Regions

BINDI BINDI BINDI BINDI

Albtelecom-Regions BINDI Albtelecom-Regions BINDI Albtelecom-Regions BINDI BINDI Albtelecom-Regions BINDI BINDI BINDI BINDI BINDI BINDI BINDI BINDI BINDI BINDI BINDI BINDI BINDI BINDI BINDI BINDI BINDI BINDI BINDI BINDI

######## ######## OK ######## ######## ok ######## ok ######## ######## ok ######## ######## ok ######## ######## ok ######## ok ######## ######## ok ######## ok ######## ok ######## ######## ok ######## ######## ok ######## ######## ok ######## ######## ok ######## ok ######## ok ######## ######## ok ######## ok ######## ######## ok ######## ######## ok ######## ######## ok ######## ok ######## ######## OK ######## ######## ok ######## ######## ok ######## ######## ok ######## OK ######## ######## ok ######## ######## ok ######## ######## ok ######## ######## ok ######## ######## ok ######## ######## ok ######## ######## ok ######## ######## ok ######## ######## ok ######## ######## ok ######## ######## ok ######## ######## ok ######## ######## ok ######## ######## ok ######## ######## ok ######## ######## OK ######## ######## ok ######## ######## ok ######## ######## ok ######## ######## ok

BINDI BINDI BINDI BINDI BINDI BINDI BINDI BINDI BINDI BINDI BINDI BINDI BINDI BINDI BINDI BINDI BINDI BINDI BINDI BINDI BINDI Albtelecom-Regions BINDI Albtelecom-Regions BINDI BINDI BINDI BINDI BINDI BINDI BINDI BINDI BINDI BINDI BINDI BINDI BINDI Albtelecom-Regions BINDI Albtelecom-Regions BINDI BINDI

######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ########

######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ########

ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok OK ok

BINDI BINDI BINDI BINDI BINDI Albtelecom-Regions BINDI BINDI Albtelecom-Regions Albtelecom-Regions BINDI Albtelecom-Regions BINDI BINDI Albtelecom-Regions

BINDI BINDI BINDI BINDI

BINDI BINDI BINDI BINDI BINDI Albtelecom-Regions Albtelecom-Regions BINDI Albtelecom-Regions BINDI BINDI BINDI Albtelecom-Regions BINDI BINDI BINDI BINDI BINDI BINDI BINDI BINDI

######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ########

ok OK ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok OK ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok

BINDI BINDI BINDI BINDI BINDI BINDI Albtelecom-Regions Albtelecom-Regions BINDI BINDI BINDI BINDI BINDI BINDI BINDI Albtelecom-Regions BINDI BINDI BINDI BINDI BINDI BINDI BINDI Albtelecom-Regions BINDI BINDI Albtelecom-Regions BINDI BINDI

######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ########

######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ######## ########

ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok

DynamicField_AffectedSubscribersNumber DynamicField_ActualCause DynamicField_TRxNr DynamicField_Description DynamicField_CRMTicketID DynamicField_LlojiIDefektit DynamicField_ShkakuIDefektit DynamicField_FromCRM DynamicField_Classification1 Under Investigation / Nen Investigim 33 - Rrjeti i Trete/ Ambjentet Unchecked e Abonentit Defect - Instalimet e brendshme Under Investigation / Nen difekt Investigim 8E+09 35 - Other --Ne pritje te takimit COMPLAINTS ADSL Under Investigation / Nen difekt Investigim 8E+09 15 - Rrjeti I Trete - Izole COMPLAINTS PSTN Under Investigation / Nen difekt Investigim 8E+09 33 - Rrjeti i Trete/ Ambjentet e Abonentit COMPLAINTS - Instalimet PSTN e brendshme Under Investigation / Nen difekt Investigim 8E+09 18 - Rrjeti I Trete - Humbje Izolacioni COMPLAINTS PSTN Other / Tjeter DIFEKT 8E+09 COMPLAINTS ADSL Under Investigation / Nen difekt Investigim 8E+09 36 - Other --Prova mire COMPLAINTS ADSL Under Investigation / Nen difekt Investigim 8E+09 21 - MSAN/-DSLAM - Defekt ne MDF COMPLAINTS (permutimi,PSTN mbrojtja) Other / Tjeter difekt 8E+09 COMPLAINTS ADSL Under Investigation / Nen Investigim 8E+09 34 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Konfigurim modemi Under Investigation / Nen OK Investigim 8E+09 08 - Rrjeti I Dyte - Kontakt COMPLAINTS PSTN ok u rregullua, kontakt Cooper i oksiduar Access ne kasete Network difekt - Damaged Cable 8E+09 / Kabllo 13 - IRrjeti Demtuar IDyte - DP Kontakt i KeqCOMPLAINTS ADSL Ok u rregullua, Cooper Access Network difekt - Damaged Cable 8E+09 / Kabllo 18 - IRrjeti Demtuar ITrete - Humbje Izolacioni COMPLAINTS PSTN Under Investigation / Nen Investigim 8E+09 13 - Rrjeti I Dyte - DP Kontakt i KeqCOMPLAINTS PSTN Cooper Access Network difekt - Damaged Cable 8E+09 / Kabllo 13 - IRrjeti Demtuar IDyte - DP Kontakt i KeqCOMPLAINTS ADSL Other Side Problem / Problem i Pales Tjeter 8E+09 09 - Rrjeti I Dyte - TokeChecked Defect Under Investigation / Nen difekt Investigim 8E+09 33 - Rrjeti i Trete/ Ambjentet e Abonentit COMPLAINTS - Instalimet ADSL e brendshme Under Investigation / Nen NO Investigim DIAL TONE 8E+09 15 - Rrjeti I Trete - Izole COMPLAINTS PSTN Under Investigation / Nen Investigim 8E+09 31 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Aparat telefoni me defek Under Investigation / Nen difekt Investigim 8E+09 18 - Rrjeti I Trete - Humbje Izolacioni COMPLAINTS PSTN Under Investigation / Nen Investigim 8E+09 34 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Konfigurim modemi Under Investigation / Nen Investigim : 8000256016 34 - Rrjeti i Trete/ Ambjentet Checked e Abonentit COMPLAINTS - Konfigurim ADSL modemi Under Investigation / Nen DIFEKT Investigim 8E+09 15 - Rrjeti I Trete - Izole COMPLAINTS PSTN Under Investigation / Nen Investigim 8E+09 12 - Rrjeti I Dyte - Induksion Checked Defect Other Side Problem / Problem i Pales Tjeter 8E+09 33 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Instalimet e brendshme Under Investigation / Nen Investigim 8E+09 07 - Rrjeti I Dyte - Izole Checked Defect Under Investigation / Nen DIFEKT Investigim 8E+09 37 - Other --Bilete e perseritur COMPLAINTS PSTN Other Side Problem / Problem i Pales Tjeter 8E+09 32 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Pajisje e abonentit Under Investigation / Nen DIFEKT Investigim ADSL 8E+09 36 - Other --Prova mire COMPLAINTS ADSL Under Investigation / Nen difekt Investigim 8E+09 COMPLAINTS ADSL Other Side Problem / Problem i Pales Tjeter 8E+09 18 - Rrjeti I Trete - Humbje Checked Izolacioni Defect Other Side Problem / Problem i Pales Tjeter 8E+09 14 - Rrjeti I Dyte - Difekt Checked ne stricenDefect e kasetes Under Investigation / Nen Investigim 8E+09 33 - Rrjeti i Trete/ Ambjentet Checked e Abonentit COMPLAINTS - Instalimet PSTN e brendshme Under Investigation / Nen Investigim 8E+09 33 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Instalimet e brendshme Under Investigation / Nen Investigim 8E+09 32 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Pajisje e abonentit Other / Tjeter 8E+09 Checked Defect Under Investigation / Nen difekt Investigim adsl 8E+09 33 - Rrjeti i Trete/ Ambjentet e Abonentit COMPLAINTS - Instalimet ADSL e brendshme Under Investigation / Nen Investigim 8E+09 15 - Rrjeti I Trete - IzoleChecked Defect Under Investigation / Nen Investigim 8E+09 14 - Rrjeti I Dyte - Difekt Checked ne stricenDefect e kasetes Under Investigation / Nen Investigim 8E+09 36 - Other --Prova mireChecked Defect Other Side Problem / Problem i Pales Tjeter 8E+09 33 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Instalimet e brendshme Under Investigation / Nen Investigim 8E+09 32 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Pajisje e abonentit Under Investigation / Nen Investigim 8E+09 33 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Instalimet e brendshme Other / Tjeter DIFEKT 8E+09 COMPLAINTS PSTN Under Investigation / Nen Investigim 8E+09 33 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Instalimet e brendshme Under Investigation / Nen Investigim 8E+09 33 - Rrjeti i Trete/ Ambjentet e Abonentit COMPLAINTS - Instalimet PSTN e brendshme

Under Investigation / Nen Investigim 8E+09 07 - Rrjeti I Dyte - Izole Checked Defect Under Investigation / Nen ok Investigim 8E+09 29 - MSAN/-DSLAM - Verifikim user-i COMPLAINTS per ADSL-ne ADSL Under Investigation / Nen DIFEKT Investigim 8E+09 33 - Rrjeti i Trete/ Ambjentet e Abonentit COMPLAINTS - Instalimet PSTN e brendshme Under Investigation / Nen DIFEKT Investigim PSTN 8E+09 07 - Rrjeti I 03 Dyte - Third - Izole Party - Demtim COMPLAINTS PSTN Under Investigation / Nen difekt Investigim adsl 8E+09 32 - Rrjeti i Trete/ Ambjentet e Abonentit COMPLAINTS - Pajisje ADSL e abonentit Under Investigation / Nen Investigim 8E+09 33 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Instalimet e brendshme Other Side Problem / Problem i Pales Tjeter 8E+09 18 - Rrjeti I Trete - Humbje Checked Izolacioni Defect Other / Tjeter 8E+09 32 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Pajisje e abonentit Under Investigation / Nen difekt Investigim 8E+09 17 - Rrjeti I Trete - Toke COMPLAINTS PSTN Under Investigation / Nen Investigim 8E+09 32 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Pajisje e abonentit Other Side Problem / Problem i Pales Tjeter 8E+09 32 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Pajisje e abonentit Under Investigation / Nen d Investigim 8E+09 36 - Other --Prova mire COMPLAINTS ADSL Under Investigation / Nen Investigim 8E+09 10 - Rrjeti I Dyte - Humbje Checked Izolacioni Defect Other / Tjeter 8E+09 38 - Other --Tjeter Checked Defect Other / Tjeter 8E+09 36 - Other --Prova mireChecked Defect Under Investigation / Nen eshte Investigim inst. publik 8E+09 e ka me 15 perparesi - Rrjeti I Trete internetin - IzoleChecked Defect Other Side Problem / Problem i Pales Tjeter 8E+09 32 - Rrjeti i Trete/ Ambjentet Unchecked e Abonentit Defect - Pajisje e abonentit Other / Tjeter dsl pulson ne modem,abonent 8E+09 34 - Rrjeti i rii Trete/ Ambjentet Checked e Abonentit Defect - Konfigurim modemi Other / Tjeter 8E+09 36 - Other --Prova mireChecked Defect Under Investigation / Nen Investigim 8E+09 17 - Rrjeti I Trete - Toke COMPLAINTS PSTN Other / Tjeter 8E+09 Unchecked Defect Other / Tjeter DIFEKT 8E+09 COMPLAINTS ADSL Other / Tjeter 8E+09 36 - Other --Prova mireChecked Defect Other / Tjeter 8E+09 36 - Other --Prova mireChecked Defect Other / Tjeter 8E+09 Unchecked Defect Under Investigation / Nen Investigim 8E+09 36 - Other --Prova mire COMPLAINTS ADSL Under Investigation / Nen Investigim 8E+09 21 - MSAN/-DSLAM - Defekt Checked ne MDF Defect (permutimi, mbrojtja) Under Investigation / Nen Investigim 8E+09 14 - Rrjeti I Dyte - Difekt ne stricenCOMPLAINTS e kasetes PSTN Under Investigation / Nen Investigim 8E+09 10 - Rrjeti I Dyte - Humbje Checked Izolacioni Defect Other Side Problem / Problem i Pales Tjeter 8E+09 14 - Rrjeti I Dyte - Difekt Checked ne stricenDefect e kasetes Under Investigation / Nen Investigim 8E+09 07 - Rrjeti I 03 Dyte - Third - Izole Party Checked - Demtim Defect Other Side Problem / Problem i Pales Tjeter 8E+09 12 - Rrjeti I Dyte - Induksion Checked Defect Other Side Problem / Problem i Pales Tjeter 8E+09 31 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Aparat telefoni me defek Other / Tjeter 8E+09 32 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Pajisje e abonentit Under Investigation / Nen Investigim 8E+09 33 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Instalimet e brendshme Under Investigation / Nen Investigim 8E+09 16 - Rrjeti I Trete - Kontakt Checked Defect Other Side Problem / Problem i Pales Tjeter 8E+09 33 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Instalimet e brendshme Under Investigation / Nen Investigim 8E+09 15 - Rrjeti I Trete - IzoleChecked Defect Other Side Problem / Problem i Pales Tjeter 8E+09 16 - Rrjeti I Trete - Kontakt Checked Defect Other Side Problem / Problem i Pales Tjeter 8E+09 32 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Pajisje e abonentit Other / Tjeter 8E+09 32 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Pajisje e abonentit Under Investigation / Nen difekt Investigim 8E+09 21 - MSAN/-DSLAM - Defekt ne MDF COMPLAINTS (permutimi,PSTN mbrojtja) Under Investigation / Nen Investigim 8E+09 33 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Instalimet e brendshme Under Investigation / Nen Investigim 8E+09 32 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Pajisje e abonentit Other / Tjeter 8E+09 34 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Konfigurim modemi Under Investigation / Nen DIFEKT Investigim ADSL 8E+09 36 - Other --Prova mire COMPLAINTS ADSL Under Investigation / Nen Investigim 8E+09 15 - Rrjeti I Trete - IzoleChecked Defect

Other Side Problem / Problem i Pales Tjeter 8E+09 32 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Pajisje e abonentit Other / Tjeter 8E+09 38 - Other --Tjeter Checked Defect Under Investigation / Nen Investigim 8E+09 34 - Rrjeti i Trete/ Ambjentet e Abonentit COMPLAINTS - Konfigurim ADSL modemi Under Investigation / Nen Investigim 8E+09 31 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Aparat telefoni me defek Other Side Problem / Problem i Pales Tjeter 8E+09 31 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Aparat telefoni me defek Under Investigation / Nen Investigim 8E+09 09 - Rrjeti I Dyte - TokeChecked Defect Other / Tjeter MODEMS DO NOT 8E+09 TALK COMPLAINTS ADSL Under Investigation / Nen Investigim 8E+09 36 - Other --Prova mireChecked Defect Under Investigation / Nen difekt Investigim 8E+09 34 - Rrjeti i Trete/ Ambjentet e Abonentit COMPLAINTS - Konfigurim ADSL modemi Under Investigation / Nen difekt Investigim 8E+09 07 - Rrjeti I Dyte - Izole COMPLAINTS PSTN Under Investigation / Nen Investigim 8E+09 33 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Instalimet e brendshme Other / Tjeter 8E+09 Checked Defect Under Investigation / Nen Investigim 8E+09 18 - Rrjeti I Trete - Humbje Checked Izolacioni Defect Other Side Problem / Problem i Pales Tjeter 8E+09 14 - Rrjeti I Dyte - Difekt Checked ne stricenDefect e kasetes Under Investigation / Nen Investigim 8E+09 37 - Other --Bilete e perseritur COMPLAINTS PSTN Other / Tjeter difekt 8E+09 COMPLAINTS ADSL Other / Tjeter 8E+09 36 - Other --Prova mireChecked Defect Other / Tjeter DIFEKT ADSL 8E+09 COMPLAINTS ADSL Other Side Problem / Problem i Pales Tjeter 8E+09 14 - Rrjeti I Dyte - Difekt Checked ne stricenDefect e kasetes Other / Tjeter 8E+09 38 - Other --Tjeter Checked Defect Other / Tjeter ka shkeputje, eshte 8E+09 biznes 36 -dhe Other i nevojitet --Prova mire sherbimi. Checked referon Defect se nuk ka shkuar askush per ve Under Investigation / Nen difekt Investigim PSTN 8E+09 37 - Other --Bilete e perseritur COMPLAINTS PSTN Other / Tjeter 8E+09 36 - Other --Prova mireChecked Defect Under Investigation / Nen Investigim 8E+09 31 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Aparat telefoni me defek Under Investigation / Nen ab shpejtesine Investigim e8E+09 ka ne parametra 36 - Other normal -Prova mire por thote Checked se faqet Defect hapen me veshtiresi dhe pse p Under Investigation / Nen Investigim 8E+09 33 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Instalimet e brendshme Under Investigation / Nen difekt Investigim adsl 8E+09 32 - Rrjeti i Trete/ Ambjentet e Abonentit COMPLAINTS - Pajisje ADSL e abonentit Under Investigation / Nen Investigim 8E+09 34 - Rrjeti i Trete/ Ambjentet Checked e Abonentit COMPLAINTS - Konfigurim ADSL modemi Under Investigation / Nen Investigim 8E+09 33 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Instalimet e brendshme Under Investigation / Nen Investigim 8E+09 32 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Pajisje e abonentit Under Investigation / Nen Investigim 8E+09 18 - Rrjeti I Trete - Humbje Checked Izolacioni Defect Other / Tjeter 8E+09 26 - MSAN/-DSLAM - Karte Checked me defekt Defect ne MSAN Under Investigation / Nen Investigim 8E+09 31 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Aparat telefoni me defek Other Side Problem / Problem i Pales Tjeter 8E+09 32 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Pajisje e abonentit Under Investigation / Nen Investigim 8E+09 33 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Instalimet e brendshme Other Side Problem / Problem i Pales Tjeter 8E+09 31 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Aparat telefoni me defek Under Investigation / Nen Investigim 8E+09 33 - Rrjeti i Trete/ Ambjentet Checked e Abonentit COMPLAINTS - Instalimet ADSL e brendshme Other / Tjeter 8E+09 36 - Other --Prova mireChecked Defect Other / Tjeter 8E+09 36 - Other --Prova mireChecked Defect Other Side Problem / Problem i Pales Tjeter 8E+09 14 - Rrjeti I Dyte - Difekt Checked ne stricenDefect e kasetes Under Investigation / Nen Investigim imail 36 - Other --Prova mireChecked Defect Under Investigation / Nen Investigim 8E+09 36 - Other --Prova mireChecked Defect Other / Tjeter 8E+09 32 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Pajisje e abonentit Other Side Problem / Problem i Pales Tjeter 8E+09 31 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Aparat telefoni me defek Under Investigation / Nen Investigim 8E+09 31 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Aparat telefoni me defek Under Investigation / Nen Investigim 8E+09 35 - Other --Ne pritje teChecked takimit Defect Under Investigation / Nen Investigim 8E+09 15 - Rrjeti I Trete - IzoleChecked Defect

Other / Tjeter Other / Tjeter 8E+09 Under Investigation / Nen Investigim 8E+09 Under Investigation / Nen Investigim 8E+09 Under Investigation / Nen Investigim 8E+09 Under Investigation / Nen Investigim 8E+09 Under Investigation / Nen Investigim 8E+09 Under Investigation / Nen Investigim 8E+09 Under Investigation / Nen Investigim 8E+09 Under Investigation / Nen Investigim 8E+09 Under Investigation / Nen Investigim 8E+09 Under Investigation / Nen Investigim 8E+09 Under Investigation / Nen Investigim 8E+09 Under Investigation / Nen Investigim 8E+09 Under Investigation / Nen Investigim 8E+09 Other / Tjeter 8E+09 Under Investigation / Nen difekt Investigim 8E+09 Under Investigation / Nen Investigim 8E+09 Lack of Power / Problem Energjie imail Under Investigation / Nen difekt Investigim 8E+09 Under Investigation / Nen Investigim 8E+09 Under Investigation / Nen Investigim 8E+09 Under Investigation / Nen Investigim 8E+09 Under Investigation / Nen Investigim 8E+09 Under Investigation / Nen Investigim 8E+09 Under Investigation / Nen Investigim 8E+09 Under Investigation / Nen Investigim 8E+09 Under Investigation / Nen Investigim 8E+09 Under Investigation / Nen Investigim 8E+09 Under Investigation / Nen Investigim 8E+09 Under Investigation / Nen Investigim 8E+09 Under Investigation / Nen Investigim 8E+09 Under Investigation / Nen Investigim 8E+09 Under Investigation / Nen difekt Investigim 8E+09 Under Investigation / Nen Investigim 8E+09 Under Investigation / Nen difekt Investigim 8E+09 Under Investigation / Nen Investigim 8E+09 Under Investigation / Nen Investigim 8E+09 Other / Tjeter 8E+09 Under Investigation / Nen Investigim 8E+09 Under Investigation / Nen Investigim 8E+09 Under Investigation / Nen Investigim 8E+09 Under Investigation / Nen Investigim 8E+09 Under Investigation / Nen Investigim 8E+09 Under Investigation / Nen Investigim 8E+09 Other / Tjeter 8E+09 Under Investigation / Nen Investigim 8E+09

36 - Other --Prova mireChecked Defect Checked Defect 32 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Pajisje e abonentit 15 - Rrjeti I Trete - IzoleChecked Defect 18 - Rrjeti I Trete - Humbje Checked Izolacioni Defect 15 - Rrjeti I Trete - IzoleChecked Defect 36 - Other --Prova mireChecked Defect 09 - Rrjeti I Dyte - TokeChecked Defect 15 - Rrjeti I Trete - IzoleChecked Defect 13 - Rrjeti I Dyte - DP Kontakt Checked i KeqDefect 15 - Rrjeti I Trete - IzoleChecked Defect 07 - Rrjeti I Dyte - Izole Checked Defect 32 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Pajisje e abonentit 17 - Rrjeti I Trete - Toke Checked Defect 13 - Rrjeti I Dyte - DP Kontakt Checked i KeqDefect Checked Defect 36 - Other --Prova mire COMPLAINTS PSTN 15 - Rrjeti I Trete - IzoleChecked Defect 32 - Rrjeti i Trete/ 04 - Third Ambjentet Party Unchecked - Mungese e Abonentit Defect energjie - Pajisje e abonentit 21 - MSAN/-DSLAM - Defekt ne MDF COMPLAINTS (permutimi,PSTN mbrojtja) 32 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Pajisje e abonentit 15 - Rrjeti I Trete - IzoleChecked Defect 15 - Rrjeti I Trete - IzoleChecked Defect 37 - Other --Bilete e perseritur Checked Defect 15 - Rrjeti I Trete - IzoleChecked Defect 18 - Rrjeti I Trete - Humbje Checked Izolacioni Defect 15 - Rrjeti I Trete - IzoleChecked Defect 36 - Other --Prova mireChecked Defect 15 - Rrjeti I Trete - IzoleChecked Defect 33 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Instalimet e brendshme 08 - Rrjeti I Dyte - Kontakt Checked Defect 18 - Rrjeti I Trete - Humbje Checked Izolacioni Defect 09 - Rrjeti I Dyte - TokeChecked Defect 18 - Rrjeti I Trete - Humbje Izolacioni COMPLAINTS PSTN 32 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Pajisje e abonentit 18 - Rrjeti I Trete - Humbje Izolacioni COMPLAINTS PSTN 33 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Instalimet e brendshme 32 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Pajisje e abonentit 32 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Pajisje e abonentit 31 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Aparat telefoni me defek 15 - Rrjeti I Trete - IzoleChecked Defect 21 - MSAN/-DSLAM - Defekt Checked ne MDF Defect (permutimi, mbrojtja) 36 - Other --Prova mireChecked Defect 33 - Rrjeti i Trete/ Ambjentet e Abonentit COMPLAINTS - Instalimet PSTN e brendshme 07 - Rrjeti I 03 Dyte - Third - Izole Party Checked - Demtim Defect 36 - Other --Prova mireChecked Defect 15 - Rrjeti I Trete - IzoleChecked Defect

Under Investigation / Nen Investigim 8E+09 15 - Rrjeti I Trete - IzoleChecked Defect Under Investigation / Nen difekt Investigim 8E+09 13 - Rrjeti I Dyte - DP Kontakt i KeqCOMPLAINTS PSTN Under Investigation / Nen Investigim 8E+09 09 - Rrjeti I Dyte - TokeChecked Defect Under Investigation / Nen difekt Investigim 8E+09 07 - Rrjeti I Dyte - Izole COMPLAINTS PSTN Under Investigation / Nen Investigim 8E+09 07 - Rrjeti I 03 Dyte - Third - Izole Party Checked - Demtim Defect Under Investigation / Nen Investigim 8000251219, 13 - Rrjeti I Dyte - DP Kontakt Checked i KeqDefect Under Investigation / Nen Investigim 8E+09 15 - Rrjeti I Trete - IzoleChecked Defect Under Investigation / Nen Investigim 8E+09 13 - Rrjeti I Dyte - DP Kontakt Checked i KeqDefect Under Investigation / Nen Investigim 8E+09 07 - Rrjeti I Dyte - Izole Checked Defect Under Investigation / Nen Investigim 8E+09 18 - Rrjeti I Trete - Humbje Checked Izolacioni Defect Under Investigation / Nen Investigim 8E+09 33 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Instalimet e brendshme Under Investigation / Nen Investigim 8E+09 14 - Rrjeti I Dyte - Difekt Checked ne stricenDefect e kasetes Under Investigation / Nen Investigim 8E+09 17 - Rrjeti I Trete - Toke Checked Defect Under Investigation / Nen Investigim 8E+09 31 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Aparat telefoni me defek Under Investigation / Nen Investigim 8E+09 13 - Rrjeti I Dyte - DP Kontakt Checked i KeqDefect Under Investigation / Nen Investigim 8E+09 15 - Rrjeti I Trete - IzoleChecked Defect Under Investigation / Nen Investigim 8E+09 31 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Aparat telefoni me defek Under Investigation / Nen difekt Investigim PSTN 8E+09 37 - Other --Bilete e perseritur COMPLAINTS PSTN Under Investigation / Nen difekt Investigim 8E+09 37 - Other --Bilete e perseritur COMPLAINTS PSTN Under Investigation / Nen Investigim 8E+09 32 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Pajisje e abonentit Under Investigation / Nen Investigim 8E+09 31 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Aparat telefoni me defek Under Investigation / Nen Investigim 8E+09 33 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Instalimet e brendshme Under Investigation / Nen Investigim 8E+09 15 - Rrjeti I Trete - IzoleChecked Defect Under Investigation / Nen difekt Investigim 8E+09 33 - Rrjeti i Trete/ Ambjentet e Abonentit COMPLAINTS - Instalimet ADSL e brendshme Other Side Problem / Problem i Pales Tjeter 8E+09 14 - Rrjeti I Dyte - Difekt ne stricenCOMPLAINTS e kasetes PSTN Under Investigation / Nen Investigim 8000255879, Checked COMPLAINTS PSTN Under Investigation / Nen Investigim 8E+09 33 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Instalimet e brendshme Under Investigation / Nen Investigim 8E+09 33 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Instalimet e brendshme Under Investigation / Nen Investigim 8E+09 8E+09 33 - Rrjeti i Trete/ Ambjentet e Abonentit COMPLAINTS - Instalimet PSTN e brendshme Under Investigation / Nen Investigim 8E+09 33 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Instalimet e brendshme Under Investigation / Nen Investigim 8E+09 18 - Rrjeti I Trete - Humbje Checked Izolacioni COMPLAINTS PSTN Other Side Problem / Problem i Pales Tjeter 8E+09 32 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Pajisje e abonentit Other Side Problem / Problem i Pales Tjeter 8E+09 14 - Rrjeti I Dyte - Difekt Checked ne stricenDefect e kasetes Other / Tjeter 8E+09 17 - Rrjeti I Trete - Toke Checked Defect Under Investigation / Nen Investigim 8E+09 37 - Other --Bilete e perseritur Checked Defect Under Investigation / Nen Investigim 8E+09 22 - MSAN/-DSLAM - MDF Unchecked I MSAN (permutimi, Defect kontakt i keq) Under Investigation / Nen Investigim 8E+09 15 - Rrjeti I Trete - IzoleChecked Defect Under Investigation / Nen Investigim 15 - Rrjeti I Trete - IzoleUnchecked Defect Under Investigation / Nen Investigim 8E+09 33 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Instalimet e brendshme Under Investigation / Nen Investigim 32 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Pajisje e abonentit Under Investigation / Nen Investigim 8E+09 36 - Other --Prova mireChecked Defect Under Investigation / Nen Investigim 8E+09 15 - Rrjeti I Trete - IzoleChecked Defect Under Investigation / Nen Investigim 8E+09 34 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Konfigurim modemi Under Investigation / Nen Investigim 8000254739, 33 - Rrjeti i Trete/ Ambjentet Checked e Abonentit COMPLAINTS - Instalimet PSTN e brendshme Under Investigation / Nen Investigim 8E+09 34 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Konfigurim modemi Under Investigation / Nen Investigim 8E+09 14 - Rrjeti I Dyte - Difekt Unchecked ne stricenDefect e kasetes Under Investigation / Nen Investigim 8E+09 15 - Rrjeti I Trete - IzoleChecked Defect

Under Investigation / Nen Investigim Under Investigation / Nen Investigim Under Investigation / Nen Investigim Under Investigation / Nen Investigim Under Investigation / Nen Investigim Under Investigation / Nen Investigim Under Investigation / Nen Investigim Under Investigation / Nen Investigim Under Investigation / Nen difekt Investigim Under Investigation / Nen Investigim Under Investigation / Nen Investigim Under Investigation / Nen Investigim Under Investigation / Nen Investigim Under Investigation / Nen Investigim Under Investigation / Nen Investigim Under Investigation / Nen Investigim Other / Tjeter Under Investigation / Nen Investigim Under Investigation / Nen Investigim Other / Tjeter Under Investigation / Nen Investigim Under Investigation / Nen Investigim Under Investigation / Nen Investigim Under Investigation / Nen Investigim Under Investigation / Nen Investigim Under Investigation / Nen difekt Investigim

8E+09 8E+09 8E+09 8E+09 8E+09 8E+09 8E+09 8E+09 8E+09 8E+09 8E+09 8E+09 8E+09 8E+09 8E+09 8E+09 8E+09 8E+09 8E+09 8E+09 8E+09 8E+09 8E+09 8E+09 8E+09 8E+09 8E+09 8E+09 8E+09 8E+09 8E+09

32 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Pajisje e abonentit 33 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Instalimet e brendshme 11 - Rrjeti I Dyte - Lanxh Checked Defect 13 - Rrjeti I Dyte - DP Kontakt Checked i KeqDefect 33 - Rrjeti i Trete/ Ambjentet Checked e Abonentit COMPLAINTS - Instalimet PSTN e brendshme 32 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Pajisje e abonentit 37 - Other --Bilete e perseritur Checked Defect 37 - Other --Bilete e perseritur Checked Defect 37 - Other --Bilete e perseritur COMPLAINTS PSTN 18 - Rrjeti I Trete - Humbje Checked Izolacioni Defect 33 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Instalimet e brendshme 36 - Other --Prova mireChecked Defect 15 - Rrjeti I Trete - IzoleChecked Defect 33 - Rrjeti i Trete/ Ambjentet Unchecked e Abonentit Defect - Instalimet e brendshme 15 - Rrjeti I Trete - IzoleChecked Defect 13 - Rrjeti I Dyte - DP Kontakt Checked i KeqDefect 38 - Other --Tjeter Unchecked Defect 15 - Rrjeti I Trete - IzoleChecked COMPLAINTS PSTN 15 - Rrjeti I Trete - IzoleChecked Defect Checked Defect 32 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Pajisje e abonentit 17 - Rrjeti I Trete - Toke Checked Defect 33 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Instalimet e brendshme 33 - Rrjeti i Trete/ Ambjentet Checked e Abonentit Defect - Instalimet e brendshme 22 - MSAN/-DSLAM - MDF Checked I MSAN (permutimi, Defect kontakt i keq) 33 - Rrjeti i Trete/ Ambjentet e Abonentit COMPLAINTS - Instalimet PSTN e brendshme Unchecked Defect Checked Defect Checked Defect Checked Defect Unchecked Defect

DynamicField_Classification2 DynamicField_FilialiIPostes DynamicField_Classification3 DynamicField_Address DynamicField_PhoneNo DynamicField_MSANID DynamicField_NASPort DynamicField_ZyraPostare DynamicField_MDFPort Complain PSTN No dial Tone RRUGA PAVARESIA-5 3.56E+10 DUR-PLA-1001 0/1/1 NETWORK MODEMS DO Street: NOT ,TALK House 3.56E+10 (NO Number: SIGNAL) DUR-022 BUNDLE S2/18 NETWORK NO DIAL TONE Street: RRUGA 3.56E+10 ILJAZ REKA, DUR-1003 House Number: BUNDLE 19 ######## NETWORK PHONE DISCONNECTED Street: RRUGA PERIODICALLY 3.56E+10 MUJO ULQINAKU, DUR-1002 House I+FIKSNumber: 2/6/2000 NETWORK CANNOT ANSWER Street: INCOMING , House 3.56E+10 Number: DUR-KAV-1002 PSTN ######## NETWORK FREQUENT DISCONNECTION Street: RRUGA 3.56E+10 PAVARESIA-4, DUR-PLA-004 House ADSL Number: 373 S6/16 NETWORK CANNOT ACCESS Street: TO RRUGA THE3.56E+10 INTERNET HYSEN KERTUSHA, DUR-026 (WITH DIAL House ADSL TONE) Number: 24 S3/26 NETWORK NO DIAL TONE Street: RRUGA 3.56E+10 PETRAQDUR-1001 BOSHNJAKU, PSTN House Number: 16 6/9/2003 NETWORK FREQUENT DISCONNECTION Street: RRUGA 3.56E+10 SER LORENCO DUR-308 OLIVER-1, I+FIKSHouse Number: 23 S2/27 Complain ADSL Cannot access RRUGA to the HAXHI internet 3.56E+10 ISUF KAZAZI DUR-KAV-1001 2/5/2000 NETWORK NO DIAL TONE Street: RRUGA 3.56E+10 KARL TOPIA-3, DUR-032 House PSTN Number: 12 S3/21 NETWORK SPEED PROBLEM Street: RRUGA 3.56E+10 DOKTOR DUR-029 NATANI-1,I+FIKS House Number: 2 S2/32 NETWORK INTERFERENCE Street: RRUGA 3.56E+10 MUJO ULQINAKU-2, DUR-048 PSTN House Number: 40 S1/16 NETWORK INTERFERENCE Street: RRUGA 3.56E+10 MYFTI KODRA, DUR-1001 House PSTN Number: 8 4/4/2002 NETWORK CANNOT ACCESS Street: TO HASAN THE3.56E+10 INTERNET DELIALLISI, DUR-SHI-004 (WITH House DIAL Number: I+FIKS TONE) 5 S1/24 Complain PSTN NOISE RRUGA ADRIA 3.56E+10 DUR-046 143/12/3/1 S7/25 NETWORK FREQUENT DISCONNECTION Street: RRUGA 3.56E+10 EGNATIA, DUR-037 House Number: I+FIKS 46 S3/10 NETWORK NO DIAL TONE Street: RRUGA 3.56E+10 TAULANTIA-3, DUR-034 House PSTN Number: 56 S7/28 Complain PSTN NO DIAL TONE Prokop Sorra3.56E+10 DUR-1004 4/6/2007 NETWORK NO DIAL TONE Street: RRUGA 3.56E+10 PAL ENGJELLI, DUR-1001 House PSTN Number: 22 ######## Complain PSTN NO DIAL TONE RRUGA ANASTAS 3.56E+10 DURRSAKU DUR-009 nr.61 155/11/3/5 S5/22 Complain ADSL DOES NOT OPEN RRUGA A WEB PAVARESIA-23 52263534 PAGE DUR-PLA-1001 3/4/2002 NETWORK NO DIAL TONE Street: RRUGA 3.56E+10 EGNATIA-1, DUR-1001 House Number: PSTN 75 0/3/7 Complain PSTN NO DIAL TONE RRUGA ADRIA 3.56E+10 DUR-046 S7/30 Complain ADSL FREQUENT DISCONNECTION RRUGA TAULANTIA 3.56E+10 DUR-KAV-002 S1/10 Complain PSTN No dial Tone RRUGA 22 MARSI 3.56E+10 DUR-PLA-011 S3/30 NETWORK NO DIAL TONE Street: RRUGA 3.56E+10 PETRAQDUR-1001 BOSHNJAKU-1, PSTN House Number: 16######## Complain PSTN Noise RRUGA MIGJENI 3.56E+10 DUR-1004 5/1/2004 NETWORK CANNOT ACCESS Street: TO RRUGA THE3.56E+10 INTERNET MIKEPRITJA DUR-302 (WITH DURRSAKE, DIAL BUNDLE TONE) House Number: 47 S2/1 NETWORK CANNOT ACCESS Street: TO , House THE3.56E+10 INTERNET Number: DUR-SHKZ-1001 (WITH DIAL BUNDLE TONE) ######## Complain PSTN No dial Tone RRUGA LIRIA3.56E+10 DUR-PLA-001 S1/20 Complain PSTN NO DIAL TONE RRUGA PETRAQ 3.56E+10 BOSHNJAKU-1 DUR-1001 nr.16 177/1/4/6 ######## Complain PSTN NO DIAL TONE RRUGA KRISTAQ 3.56E+10 BOSHNJAKU-1 DUR-014 S7/8 Complain ADSL Cannot access Shkozet to the internet 3.56E+10 DUR-SHKZ-1001 ######## Complain ADSL Does not open Plazh a web page 3.56E+10 DUR-PLA-1001 ######## Complain PSTN NO DIAL TONE RRUGA ADRIA 3.56E+10 4 DUR-1003 ######## NETWORK CANNOT ACCESS Street: TO RRUGA THE3.56E+10 INTERNET ISMAIL QEMALI, DUR-026 (WITH DIAL House BUNDLE TONE) Number: 22 S4/8 Complain PSTN No dial Tone RRUGA POLIKSENI 3.56E+10 LULA-2 DUR-PLA-012 S2/13 Complain PSTN NO DIAL TONE RRUGA KALASE-1 3.56E+10 DUR-009 S6/31 Complain ADSL Cannot access RRUGA to the NEKI internet 3.56E+10 LIBOHOVA-1 DUR-044 S1/5 Complain PSTN NO DIAL TONE BULEVARDI DYRRAH 3.56E+10 36DUR-1003 3/3/2006 Complain PSTN No dial Tone RRUGA DON 3.56E+10 NIKOLLI DUR-1003 ######## Complain PSTN No dial Tone RRUGA ALEKSANDER 3.56E+10 GOGA DUR-1003 ######## NETWORK CANNOT ANSWER Street: INCOMING RRUGA 3.56E+10 HAJDARDUR-027 DEMIRI, House PSTN Number: S5/24 Complain PSTN No dial Tone RRUGA EGNATIA 3.56E+10 DUR-1003 4/3/2003 NETWORK NO DIAL TONE Street: RRUGA 3.56E+10 MALIQ MUCO, DUR-026 House BUNDLE Number: S3/22

Complain PSTN NETWORK NETWORK NETWORK NETWORK Complain PSTN Complain PSTN Complain ADSL NETWORK Complain ADSL Complain PSTN NETWORK Complain ADSL Complain PSTN Complain ADSL Complain ADSL Product PSTN Complain ADSL Complain ADSL NETWORK Product PSTN NETWORK Complain ADSL Complain ADSL Product PSTN NETWORK Complain ADSL NETWORK Complain PSTN Complain PSTN Complain PSTN Complain PSTN Complain PSTN Complain ADSL Complain PSTN Complain PSTN Complain PSTN Complain PSTN Complain PSTN Complain ADSL Complain ADSL NETWORK Complain PSTN Complain ADSL Complain ADSL NETWORK Complain PSTN

No dial Tone RRUGA KALASE-1 3.56E+10 DUR-009 S1/30 MODEMS DO Street: NOT RRUGA TALK 3.56E+10 (NO MIKEPRITJA SIGNAL) DUR-302 DURRSAKE, BUNDLE House Number: 30 S2/9 NO DIAL TONE Street: RRUGA 3.56E+10 LEON REY-1, DUR-018 House BUNDLE Number: 4 S1/17 NOISE Street: RRUGA 3.56E+10 TARANTO, DUR-PLA-004 House Number: I+FIKS 34 S6/6 FREQUENT DISCONNECTION Street: RRUGA 3.56E+10 BAJRAMDUR-PLA-012 CURRI, House I+FIKS Number: S6/24 NO DIAL TONE RRUGA AURORA-2 3.56E+10 DUR-PLA-011 S3/19 NO DIAL TONE RRUGA EGNATIA 3.56E+10 ,85 DUR-1001 0/0/0 Cannot access RRUGA to the AURORA-1 internet 3.56E+10 DUR-PLA-011 S3/22 NO DIAL TONE Street: RRUGA 3.56E+10 MUJO ULQINAKU, DUR-1002 House PSTN Number: 2/2/2003 Cannot access RRUGA to the BAJRAM internet 3.56E+10 CURRI-2 DUR-PLA-012 S1/25 Interference Plazh 3.56E+10 DUR-PLA-009 217/5/1/4 S5/31 FREQUENT DISCONNECTION Street: RRUGA 3.56E+10 DALIP PEZA, DUR-044 House BUNDLE Number: 34 S3/3 CANNOT ACCESS RRUGA TO SEFER THE3.56E+10 INTERNET EFENDIUDUR-1004 (WITH DIAL 153/16/5/7 TONE) 2/5/2002 NO DIAL TONE RRUGA MIKEPRITJA 3.56E+10 DURRSAKE-1 DUR-SHKZ-1001 7/6/2003 FREQUENT DISCONNECTION RRUGA HYSEN 3.56E+10 KERTUSHA-1 DUR-005 S2/25 CANNOT ACCESS RRUGA TO NENSTACIONIT THE3.56E+10 INTERNET DUR-SHKZ-1001 (WITH DIAL TONE) 5/4/2001 NO DIAL TONE Durres 3.56E+10 DUR-046 165/3/5/3 S5/16 MODEMS DO RRUGA NOT TALK JUSTIN 3.56E+10 (NO GODART SIGNAL) DUR-1001 ######## Cannot access RRUGA to the SHTEPIA internet 3.56E+10 E GUVERNATORIT DUR-034 S2/19 NO DIAL TONE Street: RRUGA 3.56E+10 JERONIM DUR-013 DE RADA-2, BUNDLE House Number: 15 S3/12 NO DIAL TONE RRUGA HAJDAR 3.56E+10 DUSHI DUR-1002 21 146/13/6/8 7/2/2001 FREQUENT DISCONNECTION Street: RRUGA 3.56E+10 TAULANTIA-3, DUR-034 House BUNDLE Number: 39 S10/5 Cannot access RRUGA to the VENECIA-1 internet 3.56E+10 DUR-PLA-1001 3/4/2003 FREQUENT DISCONNECTION Skenderbej 3.56E+10 DUR-1003 5/4/2001 NO DIAL TONE RRUGA ENVER 3.56E+10 VELJA 22 DUR-1002 177/2/8/2 7/2/2003 SPEED PROBLEM Street: RRUGA 3.56E+10 NJAZIM DUR-SKTH-001 MASTORI-2, I+FIKS House Number: 4 S7/15 MODEMS DO ISMAIL NOT TALK QEMALI 3.56E+10 (NO SIGNAL) DUR-1003 13/0/6 NO DIAL TONE Street: RRUGA 3.56E+10 AHMET DUR-043 DAKLI-1, House PSTN Number: 1 S3/30 NO DIAL TONE Skenderbej 3.56E+10 DUR-1003 5/6/2003 NO DIAL TONE RRUGA APULIA-3 3.56E+10 nr.117 DUR-PLA-004 221/5/6/5 S4/10 NO DIAL TONE Skenderbej Durres 3.56E+10 DUR-1003 140/14/2/6 5/8/2006 NO DIAL TONE RRUGA GLAUKIA-1 3.56E+10 106 DUR-021 S5/2 NO DIAL TONE RRUGA KRISTAQ 3.56E+10 RAMADUR-1003 7 3/5/2002 CANNOT ACCESS RRUGA TO FETAH THE3.56E+10 INTERNET BLLACA DUR-1003 (WITH DIAL TONE) ######## NO DIAL TONE RRUGA CEZMJA 3.56E+10 E SHARRES DUR-KAV-1001 4/0/1 No dial Tone RRUGA VASIL 3.56E+10 KUQI DUR-1003 ######## NO DIAL TONE RRUGA MALIQ 3.56E+10 MUCO DUR-026 175/2/4/6 S3/22 NO DIAL TONE RRUGA LIRIA-7 3.56E+10 DUR-PLA-001 S1/17 PHONE DISCONNECTED RRUGA MUSTAFA PERIODICALLY 3.56E+10 CARA-1 DUR-015 nr.16 148/10/1/7 S8/6 Cannot access RRUGA to the TISH internet DAHIJA-1 3.56E+10 DUR-SHKZ-1001 7/5/2007 Cannot access Skenderbej to the internet 3.56E+10 DUR-1001 3/1/2003 INTERFERENCE Street: RRUGA 3.56E+10 HAFIZ PODGORICA-1, DUR-1003 PSTN House Number: 1 ######## NO DIAL TONE RRUGA ASTI NUSHI-1 3.56E+10 DUR-SHKZ-1001 0/0/5 Cannot access RRUGA to the PJETER internet 3.56E+10 BOGDANI DUR-020 S2/3 Cannot access RRUGA to the ILJAZ internet 3.56E+10 REKA DUR-1003 ######## FREQUENT DISCONNECTION Street: SHESHI 3.56E+10 LIRIA, House DUR-032 Number: I+FIKS 5 S9/11 NO DIAL TONE KISHA E SHEN 3.56E+10 KOLLIT DUR-KAV-010 S4/32

Complain ADSL Complain PSTN NETWORK Complain PSTN Complain PSTN Complain PSTN NETWORK Complain ADSL NETWORK NETWORK Complain PSTN Complain ADSL Complain ADSL Complain PSTN NETWORK NETWORK Complain ADSL NETWORK Complain PSTN Complain ADSL Complain ADSL NETWORK Complain PSTN Complain PSTN Complain ADSL Complain PSTN NETWORK Complain ADSL Complain PSTN Complain ADSL Complain ADSL Complain ADSL Complain PSTN Complain ADSL Complain PSTN Complain PSTN Complain ADSL Complain ADSL Complain ADSL Complain PSTN Complain ADSL Complain PSTN Complain ADSL Complain PSTN Complain PSTN Complain PSTN Complain PSTN

Cannot access RRUGA to the PAVARESIA internet 3.56E+10 DUR-1001 NO DIAL TONE Skenderbej Durres 3.56E+10 DUR-1003 152/10/5/8 5/8/2007 FREQUENT DISCONNECTION Street: RRUGA 3.56E+10 PAVARESIA-4, DUR-PLA-004 House ADSL Number: 373 S6/16 NO DIAL TONE VATH TURJA-2 3.56E+10 nr186 DUR-SHKZ-1001 6/1/2007 NO DIAL TONE RRUGA MYFTI 3.56E+10 KODRA DUR-1001 4/4/2001 NOISE TAULANTIA-6 3.56E+10 nr 27 DUR-035 S6/14 MODEMS DO Street: NOT RRUGA TALK 3.56E+10 (NO MIKEPRITJA SIGNAL) DUR-302 DURRSAKE, BUNDLE House Number: 30 S2/9 CANNOT ACCESS KAVAJE TO THE3.56E+10 INTERNET DUR-KAV-003 (WITH DIAL TONE) S1/22 CANNOT ACCESS Street: TO RRUGA THE3.56E+10 INTERNET ALEKSANDER DUR-1004 (WITH GOGA, DIAL I+FIKS House TONE) Number: 3/6/2007 NO DIAL TONE Street: , House 3.56E+10 Number: DUR-KAV-007 I+FIKS S9/8 NO DIAL TONE RRUGA AGOSTIN 3.56E+10 SERREQI-2 DUR-1002 13/6/3 CANNOT ACCESS ULLIRITO I CEL THE ISLAMIT-3nr 3.56E+10 INTERNET DUR-029 (WITH 63 DIAL TONE) S1/14 FREQUENT DISCONNECTION RRUGA BAJRAM 3.56E+10 CURRI DUR-PLA-012 S6/24 NO DIAL TONE RRUGA TAULANTIA-5 3.56E+10 DUR-035 S6/28 NO DIAL TONE Street: RRUGA 3.56E+10 TAULANTIA-3, DUR-034 House PSTN Number: 56 S8/8 SPEED PROBLEM Street: RRUGA 3.56E+10 NJAZIM DUR-SKTH-001 MASTORI-2, I+FIKS House Number: 4 S7/15 FREQUENT DISCONNECTION RRUGA SALI NIVICA 3.56E+10 nr.8 DUR-SHKZ-1001 226/1/8/6 ######## CANNOT ACCESS Street: TO RRUGA THE3.56E+10 INTERNET PAVARESIA-23, DUR-PLA-1001 (WITH House DIAL ADSL TONE) Number: 258 0/10/5 NO DIAL TONE RRUGA TAULANTIA-3 3.56E+10 DUR-034 157/13/3/7 S8/8 DOES NOT OPEN Durres A WEB 3.56E+10 PAGE DUR-PLA-008 S8/1 FREQUENT DISCONNECTION RRUGA HYSEN 3.56E+10 KERTUSHA-1 DUR-005 S2/25 HEAR OTHER Street: VOICES , House 3.56E+10 Number: DUR-1003 PSTN ######## NO DIAL TONE Shkozet 3.56E+10 DUR-SHKZ-1001 225/4/3/5 ######## CAN NOT RECEIVE RRUGAINCOMING 26 NENTORI-1 3.56E+10 CALLS DUR-027 S4/20 DOES NOT OPEN RRUGA A WEB PAVARESIA 3.56E+10 PAGE DUR-PLA-008 S8/1 CAN NOT RECEIVE RRUGAINCOMING ANDREA 3.56E+10 ALEKSI-1 CALLS DUR-033 nr.15 166/6/6/5 S1/4 CANNOT ACCESS Street: TO RRUGA THE3.56E+10 INTERNET HAZIZ SHKUPI-1, DUR-SHKZ-1001 (WITH DIAL House I+FIKS TONE) Number: 12 ######## CANNOT ACCESS RRUGA TO HAXHI THE3.56E+10 INTERNET ISUF KAZAZI DUR-KAV-1001 FIX GSM 78 2/5/2000 No dial Tone RRUGA DORACEVE 3.56E+10 DUR-SHI-001 S7/17 Cannot access RRUGA to the FORMULA internet 3.56E+10 E PAGEZIMIT-2 DUR-PLA-010 S1/3 Cannot access Skenderbej to the internet 3.56E+10 DUR-1003 ######## Cannot access RRUGA to the MBRETI internet 3.56E+10 DARDANEVE DUR-302 S5/25 NO DIAL TONE RRUGA ISUF MOLLA-1 3.56E+10 DUR-028 S8/5 Cannot access RRUGA to the VENECIA internet 3.56E+10 DUR-PLA-004 S4/8 NO DIAL TONE RRUGA MUJO 3.56E+10 ULQINAKU DUR-1002 2/6/2000 NO DIAL TONE RRUGA 17 JANARI-1 3.56E+10 DUR-029 149/15/1/7 S8/14 SPEED PROBLEM RRUGA QAZIM 3.56E+10 KARIQI DUR-KAV-007 S3/25 Does not open Plazh a web page 3.56E+10 DUR-PLA-009 S5/31 Does not open RRUGA a web MBRETI page 3.56E+10 ARBERIT DUR-PLA-012 S2/1 NO DIAL TONE Skenderbej 3.56E+10 DUR-1003 8/0/1 MODEMS DO Durres NOT TALK Raiffeizen (NO SIGNAL) MSAN-DUR-1002 NO DIAL TONE Bashkimi 3.56E+10 DUR-1004 7/1/2007 Cannot access RRUGA to the PAVARESIA internet 3.56E+10 DUR-PLA-1001 0/6/1 NO DIAL TONE RRUGA EGNATIA-1 3.56E+10 DUR-036 S3/9 NO DIAL TONE KAVAJE 3.56E+10 DUR-KAV-004 S10/30 No dial Tone RRUGA BAJRAM 3.56E+10 TUSHA-9 DUR-SHKZ-1001 ######## NO DIAL TONE RRUGA MALIQ 3.56E+10 MUCO DUR-024 S2/26

Complain ADSL Complain PSTN Complain ADSL Complain PSTN Complain PSTN Complain PSTN Complain PSTN Complain PSTN Complain PSTN Complain PSTN Complain PSTN Complain ADSL Complain ADSL Complain PSTN Complain PSTN Complain PSTN NETWORK Complain PSTN Complain ADSL NETWORK Complain PSTN Complain PSTN Complain PSTN Complain PSTN Complain PSTN Complain PSTN Complain PSTN Complain PSTN Complain PSTN Complain ADSL Complain PSTN Complain PSTN Complain PSTN NETWORK Complain PSTN NETWORK Complain PSTN Complain ADSL Complain PSTN Complain PSTN Complain PSTN Complain PSTN Complain PSTN NETWORK Complain PSTN Complain ADSL Complain PSTN

Cannot access DURRES to the internet LAN MSAN-DUR-1002 NO DIAL TONE RRUGA ANASTAS 3.56E+10 DURRSAKU DUR-035 Cannot access RRUGA to the ASTI internet NUSHI-1 3.56E+10 DUR-SHKZ-1001 NO DIAL TONE RRUGA ILJAZ3.56E+10 REKA DUR-1001 NO DIAL TONE BULEVARDI INDRIT 3.56E+10 CARA-10 DUR-KAV-004 No dial Tone RRUGA TAULANTIA-5 3.56E+10 DUR-034 NO DIAL TONE YMER DELIALLISI 3.56E+10 DUR-SHI-1001 No dial Tone RRUGA QAZIM 3.56E+10 KARIQI DUR-KAV-007 NO DIAL TONE RRUGA ALEKSANDER 3.56E+10 GOGA-9 DUR-025 Noise RRUGA RIZA 3.56E+10 SUKJA DUR-KAV-1001 NO DIAL TONE RRUGA HAXHI 3.56E+10 ISUF KAZAZI DUR-KAV-1001 FREQUENT DISCONNECTION RRUGA BARDHYL 3.56E+10 PLANGARICA DUR-021 MODEMS DO RRUGA NOT TALK(NO ASTI NUSHI-1 3.56E+10 SIGNAL) DUR-SHKZ-1001 Noise RRUGA DE RADA 3.56E+10 DUR-KAV-004 NO DIAL TONE RRUGA MYFTI 3.56E+10 KODRA DUR-1001 NO DIAL TONE RRUGA ALEKSANDER 3.56E+10 GOGA-2 DUR-1002 NO DIAL TONE Street: , House 3.56E+10 Number: DUR-1002 PSTN NO DIAL TONE RRUGA NENE 3.56E+10 TEREZA DUR-008 Cannot access Durres to the internet L.D MSAN DURR-013 NEW PHONE Street: LINE RRUGA 3.56E+10 KRISTAQ DUR-1003 RAMA, House PSTN Number: 7 NO DIAL TONE REXHEP KECI-1 3.56E+10 DUR-SHI-1001 NO DIAL TONE RRUGA BISHT 3.56E+10 KAMZA-2 DUR-021 No dial Tone RRUGA RAMAZAN 3.56E+10 JELLA-2 DUR-1001 NO DIAL TONE RRUGA MILI GOGA-1 3.56E+10nr.47 DUR-044 147/10/5/7 NO DIAL TONE RRUGA ALEKSANDER 3.56E+10 GOGA DUR-012 NO DIAL TONE RRUGA KRISTAQ 3.56E+10 RAMA DUR-1003 nr.7 144/12/5/5 No dial Tone RRUGA ALEKSANDER 3.56E+10 GOGA DUR-012 NO DIAL TONE Shkozet 3.56E+10 DUR-SHKZ-1001 NO DIAL TONE RRUGA PETRAQ 3.56E+10 BOSHNJAKU-1 DUR-1001 FREQUENT DISCONNECTION RRUGA KANAPAREVE 3.56E+10 DUR-KAV-002 NO DIAL TONE KAVAJE 3.56E+10 DUR-KAV-1001 Phone disconnected RRUGA PETRIT periodically 3.56E+10 VELAJ DUR-020 No dial Tone RRUGA DESHMOREVE 3.56E+10 DUR-1004 NOISE Street: RRUGA 3.56E+10 KAVAJES, DUR-RRO-003 House Number: BUNDLE 120 NO DIAL TONE RRUGA JETA 3.56E+10 E RE DUR-023 NOISE Street: , House 3.56E+10 Number: DUR-RRO-003 PSTN NO DIAL TONE RRUGA ALEKSANDER 3.56E+10 GOGA DUR-314 Cannot access RRUGA to the MEHMET internet 3.56E+10 BEJTAGA DUR-KAV-003 NO DIAL TONE RRUGA PRINCIPATA 3.56E+10 E BALSHAJVE DUR-023 NO DIAL TONE SHIJAK 3.56E+10 DUR-SHI-1001 NO DIAL TONE RRUGA KRISTO 3.56E+10 SOTIRI-1 DUR-024 NO DIAL TONE RRUGA RAMAZAN 3.56E+10 JELLA-4 DUR-1003 nr.2 142/10/3/2 No dial Tone RRUGA DESHMOREVE 3.56E+10 DUR-1002 NO DIAL TONE Street: RRUGA 3.56E+10 ISMAIL QEMALI, DUR-1002 House PSTN Number: NOISE RRUGA TARANTO 3.56E+10 nr,34 DUR-PLA-004 223/8/5/1 MODEMS DO RRUGA NOT TALK(NO HYSEN 3.56E+10 KERTUSHA SIGNAL) DUR-026 NO DIAL TONE Shetitorja Taulantia 3.56E+10 DUR-036

S10/9 0/2/3 4/1/2004 S7/18 S9/1 0/15/7 S13/9 S3/26 4/8/2004 S5/13 0/2/3 S1/2 3/6/2001 4/0/4 ######## S5/27 4/7/2001 3/5/2007 S3/8 7/4/2006 S6/1 S6/8 4/7/2001 S6/8 2/8/2004 ######## S8/25 ######## S3/31 ######## S3/21 S2/32 S6/17 S1/3 S5/2 S1/2 4/8/2001 S5/25 2/0/3 ######## S6/6 S3/26 S3/5

Complain PSTN NETWORK Complain PSTN NETWORK Complain PSTN Complain PSTN Complain PSTN Complain PSTN Complain PSTN Complain PSTN Complain ADSL Complain PSTN Complain PSTN Complain PSTN Complain PSTN Complain PSTN Complain PSTN NETWORK NETWORK Complain PSTN Complain PSTN Complain PSTN Complain PSTN NETWORK NETWORK Complain PSTN Complain PSTN Complain PSTN NETWORK Complain PSTN Complain PSTN Complain ADSL Complain PSTN Complain ADSL Complain PSTN Complain PSTN Complain PSTN Complain PSTN Complain PSTN Complain ADSL Complain ADSL Complain PSTN Complain PSTN Complain PSTN Complain ADSL Complain PSTN Complain PSTN

NO DIAL TONE RRUGA KASTRIOTI-1 3.56E+10 DUR-013 S9/13 INTERFERENCE Street: RRUGA 3.56E+10 MUJO ULQINAKU-2, DUR-048 PSTN House Number: 40 S1/16 NO DIAL TONE RRUGA ADRIA 3.56E+10 DUR-046 S7/31 NO DIAL TONE Street: RRUGA 3.56E+10 KOSTANDIN DUR-021 SIMAKU, PSTN House Number: 13 S3/22 NO DIAL TONE Skenderbej 3.56E+10 DUR-1003 5/6/2002 No dial Tone RRUGA MUJO 3.56E+10 ULQINAKU DUR-1002 2/6/2000 Cannot access DURRES to the internet 3.56E+10 DUR-033 S8/18 HEAR OTHER Koo VOICES Kazanxhi 3.56E+10 DUR-1003 141/9/2/7 ######## Noise KAVAJE 3.56E+10 DUR-KAV-001 S7/2 No dial Tone RRUGA SULE 3.56E+10 DEMIRI DUR-033 S2/30 CANNOT ACCESS RRUGA TO DIVJAKA THE3.56E+10 INTERNET nr.8 DUR-SHKZ-1001 (WITH DIAL 225/7/5/2 TONE) 2/9/2007 NO DIAL TONE RRUGA KASEM 3.56E+10 DURRESI-1 DUR-1002 nr.7 8/6/2004 101-200 2 No dial Tone KAVAJE 3.56E+10 DUR-KAV-008 S1/9 NO DIAL TONE Kol Laku 3.56E+10 DUR-1002 151/11/6/2 ######## NO DIAL TONE RRUGA MUSTAFA 3.56E+10 VAROSHI DUR-033 S9/18 NO DIAL TONE Koo Kazanxhi 3.56E+10 DUR-1003 ######## NO DIAL TONE RRUGA NEKI 3.56E+10 LIBOHOVA-2 DUR-044 nr.30 164/3/5/1 S2/24 NO DIAL TONE Street: RRUGA 3.56E+10 MILI GOGA-1, DUR-044 House PSTN Number: 47 S6/1 NO DIAL TONE Street: RRUGA 3.56E+10 PJETER BUDI, DUR-019 House PSTN Number: 24 S4/32 Noise RRUGA 26 NENTORI-1 3.56E+10 DUR-027 S1/15 NO DIAL TONE RRUGA ALEKSANDER 3.56E+10 GOGA-4 DUR-016 S1/19 NO DIAL TONE RRUGA QAZIM 3.56E+10 KARIQI DUR-KAV-007 S1/1 NO DIAL TONE RRUGA DALIP 3.56E+10 PEZA-1 DUR-044 S13/21 CANNOT ACCESS Street: TO RRUGA THE3.56E+10 INTERNET TISH DAHIJA-1, DUR-SHKZ-1001 (WITH House DIAL I+FIKS TONE) Number: 17 7/5/2007 NO DIAL TONE Street: RRUGA 3.56E+10 JAHJA BALLHYSA-1, DUR-044 PSTN House Number: 16 NOISE RROGOZHINE 3.56E+10 DUR-RRO-003 S6/17 NO DIAL TONE RRUGA TAULANTIA-5 3.56E+10 DUR-035 S6/28 NO DIAL TONE RRUGA MUJO 3.56E+10 ULQINAKU DUR-1002 3/1/2005 NO DIAL TONE Street: RRUGA 3.56E+10 EQEREM DUR-027 SHIJAKU, House PSTN Number: 3 S5/8 NO DIAL TONE The subscriber 3.56E+10 Italinox DUR-SHKZ-1001 Shqiperia with phoner number 35552237667 ######## is not working NOISE RRUGA KAVAJES 3.56E+10 DUR-RRO-003 S3/21 CANNOT ACCESS RRUGA TO TAULANTIA-2 THE3.56E+10 INTERNET nr.27 DUR-035 (WITH DIAL 157/11/6/6 TONE) S7/27 NO DIAL TONE RRUGA JAHJA 3.56E+10 BALLHYSA-1 DUR-044 nr.16 149/13/6/1 S1/20 SPEED PROBLEM DUM ALLA 3.56E+10 DUR-SHI-1001 2/9/2006 NO DIAL TONE RRUGA PJETER 3.56E+10 BUDI nr.24 DUR-019 174/4/7/3 S4/32 NO DIAL TONE RRUGA EGNATIA 3.56E+10 75 DUR-1001 147/9/5/3 0/10/6 NO DIAL TONE RRUGA KUMINI 3.56E+10 DUR-1004 3/5/2003 No dial Tone RRUGA MARTA 3.56E+10 BURDADUR-044 S5/19 NO DIAL TONE RRUGA EQEREM 3.56E+10 SHIJAKU DUR-027 nr.3 S5/8 Cannot access DURRES to the internet SHDSL MSAN 032 2/8/2001 Cannot access RRUGA to the ADRIA internet 3.56E+10 DUR-042 S1/14 NO DIAL TONE RRUGA SEFER 3.56E+10 EFENDIU-5 DUR-016 S3/4 Interference RRUGA FOSE3.56E+10 DUR-KAV-008 S13/12 INTERFERENCE RRUGA MUJO 3.56E+10 ULQINAKU-2 DUR-048 S1/16 FREQUENT DISCONNECTION RRUGA ABDYRRAHMAN 3.56E+10 DUR-KAV-011 SEDJA S2/3 No dial Tone RRUGA TAULANTIA-4 3.56E+10 63 DUR-034 170/2/5/3 S10/10 NO DIAL TONE RRUGA PETRAQ 3.56E+10 BOSHNJAKU-1 DUR-1002 9/6/2005

Complain PSTN Complain PSTN Complain PSTN Complain PSTN Complain PSTN Complain ADSL Complain PSTN Complain PSTN NETWORK Complain ADSL Complain PSTN Complain PSTN Complain PSTN Complain PSTN Complain PSTN Complain PSTN Product PSTN Complain PSTN Complain PSTN Complain PSTN Complain PSTN Complain PSTN Complain PSTN Complain PSTN Complain PSTN NETWORK Product PSTN Complain ADSL Complain ADSL Complain PSTN Product ADSL

NO DIAL TONE Zenel Kerciku 3.56E+10 DUR-044 No dial Tone RRUGA DARDANIA 3.56E+10 DUR-020 Interference RRUGA ASTI NUSHI 3.56E+10 DUR-SHKZ-1001 No dial Tone RRUGA PRINCIPATA 3.56E+10 E BALSHAJVE DUR-020 NO DIAL TONE RRUGA ISMAIL 3.56E+10 QEMALIDUR-1002 Cannot access REXHEP to the KECI3.56E+10 internet DUR-SHI-1001 NO DIAL TONE RRUGA MILI GOGA-1 3.56E+10nr.47 DUR-044 147/10/5/7 NO DIAL TONE RRUGA PJETER 3.56E+10 BUDI nr.24 DUR-019 174/4/7/3 NO DIAL TONE Street: RRUGA 3.56E+10 RAMAZAN DUR-1003 JELLA-4, PSTN House Number: 2 Cannot access RRUGA to the PRINCAT internet 3.56E+10 TOPIADUR-KAV-011 No dial Tone RRUGA LEON3.56E+10 REY-1 DUR-018 No dial Tone Koo Kazanxhi 3.56E+10 DUR-1003 NO DIAL TONE RRUGA MUJO 3.56E+10 ULQINAKU-2 DUR-012 NO DIAL TONE XHEMAL DELIALLISI-4 3.56E+10 DUR-SHI-1001 NO DIAL TONE RRUGA NENSTACIONIT 3.56E+10 DUR-SHKZ-1001 No dial Tone RRUGA AHMET 3.56E+10 DAKLI-1 DUR-043 No dial Tone RRUGA PRINCIPATA 3.56E+10 E BALSHAJVE DUR-020 19 NO DIAL TONE RRUGA ALEKSANDER 3.56E+10 GOGA-9 DUR-025 NO DIAL TONE RRUGA KASTRIOTI-2 3.56E+10 DUR-013 NO DIAL TONE RRUGA KASTRIOTI 3.56E+10 DUR-013 NO DIAL TONE RRUGA ISMAIL 3.56E+10 QEMALIDUR-1002 No dial Tone RRUGA KINEMA 3.56E+10 GLORIA-1 DUR-020 NO DIAL TONE Mozaiket 3.56E+10 DUR-1003 No dial Tone KAVAJE 3.56E+10 DUR-KAV-008 NO DIAL TONE RRUGA EGNATIA-1 3.56E+10 nr.85 DUR-1001 144/15/5/4 NO DIAL TONE Street: RRUGA 3.56E+10 SPIRO PUTECI, DUR-037 House PSTN Number: 5 NO DIAL TONE RRUGA ASTI GOGOLI-3 3.56E+10 DUR-SHKZ-1001 105 226/5/8/1 CANNOT ACCESS ARDHMJA TO THE E KOMBIT-3 3.56E+10 INTERNET DUR-SHKZ-1001 (WITH DIAL TONE) CANNOT ACCESS RRUGA TO AURORA-1 THE3.56E+10 INTERNET 31 DUR-PLA-011 (WITH DIAL TONE) NO DIAL TONE RRUGA EDIT 3.56E+10 DURHAM-1 DUR-026 9 SPEED PROBLEM Hekurudha 3.56E+10 DUR-PLA-1001 219/1/6/8

S13/30 S1/9 ######## S4/3 13/4/5 7/8/2001 S6/1 S4/32 2/0/3 S1/3 S1/17 9/7/2007 S13/1 1/3/2005 5/4/2001 S8/27 S8/5 S3/26 S2/20 S8/8 ######## S9/9 9/1/2003 S14/28 ######## S10/4 ######## 0/15/2 S3/22 S5/25 4/7/2001

DynamicField_BoxID SC-06/201-300 1-2 DUR-1001/DUR-1002/DUR-1003/DUR-1 SC-06/301-400 10 301-400 8-10 201-300 3-4 301-400 3 201-300 6 SC-06/1-100 8 401-500 8 1-100 8-9 1001-1100 1-3 101-200 7 101-200 3 601-700 3-4 1-100 10#101-200 1-4 201-300 9-10 101-200 2-3 301-400 4 SC-06/601-700 1-2 101-200 1 601-700 3-4 1-100 6-10 101-200 8 301-400 3 901-1000 7 SC-04/101-200 7 401-500 6 301-400 3 201-300 3

1-100 5-6 101-200 5 301-400 6 401-500 6 301-400 7 101-200 2 101-200 4 201-300 4-9 -

401-500 6 901-1000 6 201-300 10 101-200 1 101-200 9-10 101-200 5 1-100 3 101-200 5 101-200 9-10 901-1000 2-3 301-400 7 101-200 5 401-500 3 101-200 4 1-100 3 1-100 8 301-400 3 101-200 1-2 SC-49/1-100 3-4 401-500 6 SC-3VJ/1-100 6 SC-17/1-100 2 301-400 4-5 201-300 5-6 301-400 6 401-500 3 1-100 8

401-500 5 1-100 2 SC-4VJ/1-100 2 1-100 9 301-400 8 SC-04/201-300 8 101-200 3 DUR-1001/DUR-1002/DUR-1003/DUR-1004/01VJ/1 1-10 301-400 6-7 301-400 6

SC-05/201-300 9-10 301-400 8-10 401-500 6 1-100 7-8 901-1000 6 -1 101-200 3

201-300 8 SC-3VJ/1-100 6 401-500 10 501-600 1 201-300 8 201-300 9 SC-04/101-200 7

401-500 8 101-200 4 SC-06/1-100 8 1-100 8 201-300 2 501-600 2 201-300 9 401-500 1-2 SC-06/301-400 10 601-700 6-7 601-700 9-10 201-300 3

SC-05/201-300 9-10

301-400 1 401-500 5

601-700 1-5 SC-04/201-300 2 101-200 3 501-600 1 201-300 8 301-400 3 601-700 3 101-200 9 SC-06/101-200 7 SC- 6/1-100 8 301-400 2 SC-04/201-300 2 1-100 1 401-500 10501-600 1 1-100 1 SC-06/301-400 6 1-100 1-2 SC-11/1-100 7-8 SC-03/301-400 4 301-400 7 301-400 7 1-100 4 SC-11/1-100 7-8

SC-40/401-500 8 401-500 7 101-200 1 1-100 9 101-200 3 1-100 1 101-200 3 201-300 2 101-200 10 301-400 4 401-500 10 101-200 1 201-300 3-4

1-100 8 1001-1100 1-3 601-700 3-4 301-400 10 SC-49/1-100 5-6 SC-06/301-400 10 301-400 10

301-400 4-5 101-200 4 3 SC-06/301-400 6 1-100 6-8 301-400 5 1-100 4 301-400 4 801-900 1-2 501-600 7 1-100 1 601-700 1-5 SC-4VJ/1-100 2

1-100 7-8 401-500 6 301-400 3 1-100 9 1-100 7-8 201-300 6 SC-5VJ/1-100 1 301-400 4 1-100 10 101-200 5 401-500 6 401-500 9 1-100 9 1-100 3 1001-1100 1-3 201-300 7 201-300 6-7 301-400 6

601-700 1-5 401-500 6-7 201-300 9 SC-13VJ/101-200 5 1-100 4 301-400 4 301-400 4 1-100 1-2 201-300 10 301-400 5 201-300 1 301-400 4-5 201-300 8 101-200 9 1-100 8 1-100 8 301-400 5

1-100 3 401-500 7 1-100 5-6 SC-04/301-400 6 101-200 5 501-600 5-7

SLA Calculation- BINDI November 2013 Total Total Number number of TT Time Out of TT closed (in opened time) 105 1094 5 104 1078 4 1 16 1

Item

New Connection (Hour) Fault Repair (Copper) (Hour) Fault Repair (Fiber) (Hour) PSTN TT Rate ADSL TT Rate Fault Interruption Frequency (PSTN/xDSL) (>1) Power and Cooling Systems

13

6 24

mber 2013 Total Total Standart number number Real Performa of PSTN of ADSL Performa nce subscribe subscribe nce (%) Target % rs rs 97.50 95.00 99.00 2.50 3.00 5.00 98.00 99.05 98.54 80.00 #DIV/0! #DIV/0! #DIV/0! 53.85

may change Time Out but cannot bypass Standart Performance one case unclarified with Albtelecom

all timeouts CEZ problems