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ODA

B6200/6300

Laser Printer Base Engine Technical Manual

ODA B6200/6300 Laser Printer Base Engine Technical Manual 040708A

040708A

Cautions for operation

Contents of this document may be subjected to modification without previous notice.Oki Data

will assume no responsibilities for accidental or incidental damages resulting from technical or editorial errors or omission in this manual, issue of this manual, execution of description in this manual, or use of this manual.

This document is protected by copyright. It is not forgiven to photocopy or duplicate any part of this document in any form without previous permission in writing from Oki Data.

1.

About this manual

This manual is a standard service manual of Oki Data containing information required for maintenance of this laser printer (standard specifications).

The items described as “34PPM” are applied to the B6300 unit with 34ppm Print Engine Specifications. The items describes as “24PPM” are applied to the B6200 unit with 24ppm Print Engine Specifications.

2.

Marks giving caution

Maintenance operations requiring special cautions or additional information to descriptions of this manual are presented as "Warning", "Caution", or "Note", according to their nature.

If instructions are not observed, serious injury may be caused.

3.

are not observed, serious injury may be caused. 3. Reference If instructions are not observed, injuries
are not observed, serious injury may be caused. 3. Reference If instructions are not observed, injuries
Reference
Reference

If instructions are not observed, injuries of workers or physical damages to assets (including this laser printer) may result.

Particularly important essentials for procedures, steps, rules, and others.

Incidental information to descriptions.

Related documents

- Instruction manuals (standard manuals) Describe operation and handling of this laser printer.

- Performance specifications Describe in detail various specifications of this laser printer. (In the event of discrepancy between this manual and the performance specifications, the performance specifications shall take preference.)

- Video interface specifications Detailed video interface specifications for this laser printer

- Spare parts list Information on maintenance parts (spare parts) for this laser printer

4.

Safety

To prevent possible accidents during maintenance operation, you should observe the "Warning" and "Caution" information in this manual. Dangerous operations and operations out of range of this manual should be absolutely avoided. Various processes not covered by this manual may be required in actual operation, which should be performed carefully always giving attention to safety.

4.1 Power source

Keep the power supply off during maintenance operation to prevent electric shock, burns and other damages. Keep the power plug disconnected during the maintenance operation. If the power supply should be kept connected for measurement of voltage or other similar reasons, sufficient care should be given to prevent electric shock, by following the procedures of this manual. While the printer is ON, never touch live parts if not absolutely required .

Power is supplied to the power switch / inlet (LVPS ASSY) even while the printer is off. Never touch its live components.

Do not touch live parts unless otherwise specified.

printer is off. Never touch its live components. Do not touch live parts unless otherwise specified.
printer is off. Never touch its live components. Do not touch live parts unless otherwise specified.
printer is off. Never touch its live components. Do not touch live parts unless otherwise specified.
printer is off. Never touch its live components. Do not touch live parts unless otherwise specified.
printer is off. Never touch its live components. Do not touch live parts unless otherwise specified.
printer is off. Never touch its live components. Do not touch live parts unless otherwise specified.

(34PPM)

printer is off. Never touch its live components. Do not touch live parts unless otherwise specified.
printer is off. Never touch its live components. Do not touch live parts unless otherwise specified.
printer is off. Never touch its live components. Do not touch live parts unless otherwise specified.
printer is off. Never touch its live components. Do not touch live parts unless otherwise specified.
printer is off. Never touch its live components. Do not touch live parts unless otherwise specified.
printer is off. Never touch its live components. Do not touch live parts unless otherwise specified.
printer is off. Never touch its live components. Do not touch live parts unless otherwise specified.
printer is off. Never touch its live components. Do not touch live parts unless otherwise specified.
printer is off. Never touch its live components. Do not touch live parts unless otherwise specified.
printer is off. Never touch its live components. Do not touch live parts unless otherwise specified.
printer is off. Never touch its live components. Do not touch live parts unless otherwise specified.
printer is off. Never touch its live components. Do not touch live parts unless otherwise specified.
printer is off. Never touch its live components. Do not touch live parts unless otherwise specified.
printer is off. Never touch its live components. Do not touch live parts unless otherwise specified.
printer is off. Never touch its live components. Do not touch live parts unless otherwise specified.
printer is off. Never touch its live components. Do not touch live parts unless otherwise specified.

(24PPM)

4.2

Driving units

When servicing gears or other driving units, be sure to turn them OFF and plug
When servicing gears or other driving units, be sure to turn them OFF and plug off. Drive them
manually when required.
Never touch the gears or other driving units while the printer is running.
(34PPM)
(24PPM)

4.3

High-temperature units

When servicing high-temperature units (securing unit, etc.), be sure to turn them OFF to prevent burns, injuries and other troubles, remove the power plug and start service processes after they have cooled down enough.

start service processes after they have cooled down enough. Immediately after completion of operation, they are

Immediately after completion of operation, they are still hot. Start services after more than 40 minutes.

(34PPM)

(24PPM)

Caution label FUSER ASSY JG0105AB Caution label FUSER ASSY JG0005AB
Caution label
FUSER ASSY
JG0105AB
Caution label
FUSER ASSY
JG0005AB

4.4

Laser beams

This laser printer has a switch (INTERLOCK S/W 5V) which stops providing power to the laser beam output circuit physically in order to prevent from receiving laser beam of the laser beam output unit (ROS ASSY). The switch turns to OFF when the top cover is opened. Do not turn the switch ON by force except usual operations because there are possibilities that the laser beam emits light when maintaining.

that the laser beam emits light when maintaining. • If your eyes are exposed to laser
that the laser beam emits light when maintaining. • If your eyes are exposed to laser

• If your eyes are exposed to laser beams, you may lose your eyesight.

• Never open the cover if warning label for laser beams is attached there.

• Before disassembling and reassembling this laser printer, be sure to turn it OFF.

• When servicing this laser printer while it is running, be sure to follow the procedures specified in this manual.

• You should understand the features of the laser beams which are capable of causing injury on the human body, not to extend the danger over the workers as well as other people around the printer.

Laser beams have features as follows:

• Frequencies are smaller in width than other beams (sun and electric bulbs) and phases are uniform so that high monochromatic and convergence performance can be obtained and thin beams of light can reach places at a long distance.

• Due to the high convergence, beams are concentrated in high density and high temperature, which is dangerous to human body.

Reference: Laser beams of this laser printer are invisible rays which you cannot see.

ROS ASSY

ROS ASSY Caution label JG0104AB (34PPM) ROS ASSY Caution label JG0004AB (24PPM) vii

Caution label

ROS ASSY Caution label JG0104AB (34PPM) ROS ASSY Caution label JG0004AB (24PPM) vii

JG0104AB

(34PPM)

ROS ASSY

ROS ASSY Caution label JG0104AB (34PPM) ROS ASSY Caution label JG0004AB (24PPM) vii

Caution label

ROS ASSY Caution label JG0104AB (34PPM) ROS ASSY Caution label JG0004AB (24PPM) vii

JG0004AB

(24PPM)

4.5

Warning/caution labels

Warning labels and caution labels are attached to this laser printer to prevent accidents. Check those labels for their peeling or stain when servicing the printer.

4.5.1 Caution label for high-temperature units It is labeled to the front side of fuser (FUSER ASSY) which become hot in order to prevent from customers’ burn.

which become hot in order to prevent from customers’ burn. Caution label for laser beams It

Caution label for laser beams It is labeled to the top side of the output unit of laser beams (ROS ASSY) in order to prevent from that workers for maintenance receive leaser beam.

unit of laser beams (ROS ASSY) in order to prevent from that workers for maintenance receive

4.5.2

5.

Installation

5.1 Power source

Do not plug too many leads into a single socket. Use a dedicated electric outlet and confirm that the power is within the specification.

and confirm that the power is within the specification. Connect the single power cord to an

Connect the single power cord to an electric outlet which supplies power more than the maximum power consumption of this laser printer.

5.2 Ground

- - -
-
-
-
- -
-
-
-
-

Be sure to establish the ground of this laser printer. Be sure to connect the ground of this laser printer with one of the followings:

Grounding terminal of an electric outlet

Copper or the like which is embedded 650 mm or deeper in the ground

Grounding terminal for which the grounding work has been carried out

Be sure not to establish a ground with the followings:

Gas pipe

Ground for telephone

Water pipe which is partially made from plastic

When establishing a ground, be sure not to use the 2pin - 3pin conversion plug.

5.3 Installation location

- Make sure there is enough space for operations of this laser printer.

- Install where the temperature and the humidity meet the following environment:

- During operation:5 to 35 degree C / 15 to 85 %RH (70%RH at 35 degree C, 85%RH at 32 degree C).

- no condensation

- Not in operation:-20 to 40 degree C / 5 to 85%RH (A place with no condensation)

- Install in a flat place with the angle of gradient of 5 degree or less.

- Install in a place with the illumination of 3000 Lux or less. (Avoid direct sunlight.)

- Avoid a place near a water system, a humidifier or fire, a dusty place, or a place which gets air blasting of an air conditioning.

- Avoid where volatile or flammable gas is generated.

- Avoid an ill-ventilated place.

- Avoid an unstable and non-durable place.

5.4

Unpackings

5.4.1

Unpacking laser printer

5.4 Unpackings 5.4.1 Unpacking laser printer The printer must be carried horizontally with two or more
5.4 Unpackings 5.4.1 Unpacking laser printer The printer must be carried horizontally with two or more

The printer must be carried horizontally with two or more persons.

Extreme care must be taken to avoid personal injuries.

Unpack the carton, and confirm that the number of the later printer and the attachments, and their appearances have no problem. 1) Laser Printer main unit 2) 150 Paper Cassette 3) 250/550 Paper Cassette 4) EP CARTRIDGE 5) Power Cord 6) Instruction Manual

5.4.2 Unpacking Option Face Up Tray Unpack the carton, and confirm that the number of the Option Face Up Tray and the attachments, and their appearances have no problem. 1) Option Face Up Tray main unit

5.5

Installation Procedures

5.5.1

Installing laser printer For details, refer to the Instruction Manual supplied with the main unit. When holding up the laser printer, be sure to grasp the handles with both hands. Grasping a part other than the handles may result in fall or damage of the laser printer.

When holding up the laser printer, bend your knees thoroughly to prevent lower back strain.

ben d your knees thoroughly to prevent lower back strain. 1) 2) 3) 4) 5) 6)
ben d your knees thoroughly to prevent lower back strain. 1) 2) 3) 4) 5) 6)
1)
1)

2)

3)

4) 5)
4)
5)

6)

7)

8) - - -
8)
-
-
-

9)

The protection sheets and the fixing materials, which are removed before the installation, are re-used when the laser printer is moved to another place. Be sure to keep them.

Unpack the laser printer, and place it in an installation location after removing cushioning materials. Confirm the attachments. Peel off fixing tapes applied to the later printer. Unpack the EP CARTRIDGE, then be sure to shake it seven to eight times holding both sides. When removing the toner seal, draw it out straight and horizontally. After the

removal, be careful not to shake or give a shock to the EP CARTRIDGE.

Open the COVER OPEN, and install the EP CARTRIDGE. Close the COVER OPEN. Draw the paper tray, and press down the PLATE ASSY BTM to lock.

Place papers into the paper tray. When placing papers into the paper tray, be careful for the followings:

Align four corners of papers to place.

Adjust the paper guide to the paper size.

Do not place papers over the capacity or over the upper-limit line of the paper tray. Push the paper tray into the laser printer to install.

10) Connect the power cord. 11) Turn on the power switch of the laser printer. 12) Try some test printings with each paper-feed trays to confirm that there is no problem.

5.5.2

Installing Option Face Up Tray For details, refer to the Instruction Manual supplied with the main unit. Before the installation, turn off the power and plug off the power cord.

turn off the power and plug off the power cord. 1) Unpack the Option Face Up

1) Unpack the Option Face Up Tray, remove cushioning materials, and confirm the attachments. 2) Insert the front edge of the Option Face Up Tray into the slot on the upper-rear of the laser printer to install. 3) Connect the power cord. 4) Turn on the power switch of the laser printer. 5) Try some test printings to eject onto the Option Face Up Tray and confirm that there is no problem.

6.

Disassembly

6.1 Disassembly procedures

6.1.1 Disassembling laser printer and option units For details, refer to the Instruction Manual or Chapter 3 Removal and Replacement Procedures. Perform the disassembly in the reverse procedures of the installation.

dis assembly in the reverse procedures of the installation. When holding up the later printer, be
dis assembly in the reverse procedures of the installation. When holding up the later printer, be

When holding up the later printer, be sure to grasp the handles with both hands. Grasping a part other than the handles results in fall or damage of the laser printer.

When holding up the later printer, bent your knees thoroughly to prevent the lower back strain.

Be sure to remove the EP CARTRIDGE from the laser printer and put it into a plastic bag to dismantle.

Be sure to re-use the protection sheets and fixing materials, which are removed at the installation.

Confirm that no attachment is lacked.

Be sure to use the cushioning materials properly.

removed at the installation. Confirm that no attachment is lacked. Be sure to use the cushioning
removed at the installation. Confirm that no attachment is lacked. Be sure to use the cushioning
removed at the installation. Confirm that no attachment is lacked. Be sure to use the cushioning
removed at the installation. Confirm that no attachment is lacked. Be sure to use the cushioning

Chapter 1

Troubleshooting

1

- 1

Chapter 2 Operation of Diagnostic

2

- 1

Chapter 3

Removal and Replacement Procedures

3

- 1

Chapter 4

Plug/Jack(P/J) Connector Locations

4

- 1

Chapter 5

Parts List

5

- 1

Chapter 6 Principles of Operation

6

- 1

Chapter 7 Wiring Diagrams and Signal Information

7

- 1

Chapter 8

Printer Specifications

8

- 1

Chapter 1 Troubleshooting CONTENTS

Chapter 1

Troubleshooting

1. Progressing with the Troubleshooting

1.1 Flow of Troubleshooting

1.2 Preparatory Requirements

1.3 Cautions for Service Operations

1.4 Cautions for FIP Use

2. Level 1 FIP

2.1

2.2

Level 1 FIP Flow of Level 1 FIP

1

- 1

1

1

1 - 3 1 - 4

- 2

- 1

1

1

1

- 6

- 6

- 6

2.3 Error/Status Code List

 

1

- 7

3. Level 2 FIP

1

- 21

3.1 Level 2 FIP

1 - 21

4. Error Code FIP

1

- 22

4.1 Level 1 FIP

1 - 22

FIP1.1

NVM Error

1 -

22

FIP1.2 ROS Error

 

1 - 23

1 - 26

FIP1.3

FUSER Error

1 - 24

FIP1.4 FAN Error FIP1.5 MAIN MOTOR Error

FIP1.6 Cover Error FIP1.7 Paper Jam/Regi to Fuser

1 - 25

1 - 27 1 - 28

FIP1.8

Paper Jam/Exit

1 -

31

FIP1.9 Paper Jam/Tray to Regi FIP1.10 Paper Jam/Misfeed

1 - 33 1 - 35

FIP1.11 EP CARTRIDGE

1 -

38

FIP1.12 Paper Size Error FIP1.13 No Tray/Tray 1, 2

1 - 39 1 - 40

FIP1.14 No Paper/Tray 1, 2 FIP1.15 Low Paper in Tray/Tray 2 FIP1.16 Drum Life FIP1.17 Fuser Life FIP1.18 No Power FIP1.19 LCD/LED Display Error FIP1.20 Inoperative Keypad

1 - 41 1 - 42 1 - 43 1 - 44 1 - 45 1 - 48 1 - 49

FIP1.21 Other Printer Error FIP1.44 Face Up Tray Error FIP1.45 Full Stack Error/500 Paper Exit

1 - 50 1 - 51 1 - 52

4.2

Level 2 FIP

1 - 53

FIP2.1 LVPS (PL12.1.5)

1 - 53

FIP2.2 MAIN MOTOR (PL11.1.2) FIP2.3 ROS ASSY (PL8.1.1)

1 - 54 1 - 55

FIP2.4

FUSER ASSY (PL8.1.20)

1 -

57

FIP2.5

SENSOR REGI (PL5.1.30)

1 - 59

FIP2.6 SENSOR NO PAPER (PL5.1.38, PL6.1.38, PL7.1.38)

 

FIP2.7

SENSOR LOW PAPER (PL6.1.4, PL7.1.4)

1 - 61 1 - 63

FIP2.8 SENSOR TONER (PL5.1.46)

1 - 64

Chapter 1 Troubleshooting CONTENTS

Chapter 1

Troubleshooting

FIP2.9 INTERLOCK S/W 24V (PL8.1.11) FIP2.10 INTERLOCK S/W 5V (PL8.1.12), SWITCH I/L ASSY (PL1.1.11) FIP2.11 INTERLOCK S/W REAR (PL12.1.7) FIP2.12 SWITCH I/L ASSY (PL1.1.11) (Interlock S/W Front R) FIP2.13 PWBA EXIT MOTOR (PL12.1.4) FIP2.14 MOTOR ASSY EXIT (PL9.1.11, PL10.1.15) FIP2.15 CLUTCH REGI (PL5.1.23) FIP2.16 CLUTCH ASSY PH (PL5.1.21, PL6.1.21, PL7.1.20) FIP2.17 GUIDE TRAY LEFT (PL7.1.7) FIP2.18 HVPS/MCU (PL12.1.19) FIP2.19 Electrical Noise FIP2.44 MOTOR ASSY EXIT (PL10.1.15) FIP2.45 SENSOR FACE UP OPEN (PL10.1.25) FIP2.46 SENSOR FULL STACK (PL10.1.26)

1 - 65

- 1 - 67 1 - 68 1 - 69 1 - 70 1 - 71 1 - 72 1 - 73 1 - 74 1 - 75 1 - 77 1 - 78 1 - 79

66

1

5. Image Quality Trouble

1

- 80

5.1 Entry Chart for Image Quality Troubleshooting

1 - 80

5.2 Image Quality FIP

 

1 - 82

FIP-1.P1 Faint print (Low contrast)

1 - 82

FIP-1.P2 Blank print (No print)

 

1 - 84

FIP-1.P3

Solid black

1 - 86

FIP-1.P4 Vertical blank lines (White stripes in paper transport direction)

1 - 87

FIP-1.P5

Horizontal band cross out

 

1 - 89

FIP-1.P6 Vertical stripes

1 - 91

FIP-1.P7

Horizontal stripes

1 -

92

FIP-1.P8

Partial lack

 

1 - 94

FIP-1.P9 Spots FIP-1.P10 Afterimage FIP-1.P11 Background (Fog)

1 - 95 1 - 96 1 - 98

FIP-1.P12 Skew FIP-1.P13 Paper damage FIP-1.P14 No fix

1 - 99 1 - 100 1 - 102

6. Judgment of print consistency

1

- 103

Leading edge registration Side edge registration Skew Perpendicularity Parallelism

7. Preventive maintenance

1 - 103 1 - 104 1 - 105 1 - 106 1 - 107

1

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Chapter 1

Troubleshooting

Chapter 1 Troubleshooting This manual is based on the standard specifications of Oki Data on the
Chapter 1 Troubleshooting This manual is based on the standard specifications of Oki Data on the

This manual is based on the standard specifications of Oki Data on the assumption that the printer controller is working properly. When the printer controller controls operation directly or any OEM has its unique specifications, the operation may be different from description in this manual.

Troubleshooting in this manual assumes use of Diag. tools (maintenance tools). However, the troubleshooting allows for the case where the Diag tools are not used. You can correct troubles according to these troubleshooting procedures after understanding them well.

1. Progressing with the Troubleshooting

After making sure of actual condition of a trouble, proceed with the troubleshooting process efficiently making use of the Fault Isolation Procedure (FIP), Operation of Dignostic (Chapter 2), Wiring Diagrams (Chapter 7), and Principles of Operatin (Chapter 6).

1.1 Flow of Troubleshooting

Flow of the troubleshooting is as follows:

Prior check

Condition check Operation of Diagnostic Principles of Operation Wiring Diagrams Start Level 1 FIP Level
Condition check
Operation of Diagnostic
Principles of Operation
Wiring Diagrams
Start
Level 1 FIP
Level 2 FIP
Trouble recovery check
Preventive
maintenance
End

1

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Chapter 1

Troubleshooting

1.2 Preparatory Requirements

Be sure to check the following items before starting the troubleshooting procedures:

1)

Voltage of the power supply is within the specifications (measure the voltage at the electric outlet).

2)

Power cord is free from breakage, short-circuit, disconnected wire, or incorrect connection in the power cord.

3)

The laser printer is properly grounded.

4)

The laser printer is not installed at a place subjected to too high temperature, too high humidity, too low temperature, too low humidity or rapid change of temperature.

5)

The laser printer is not installed close to water service, humidifier, heat generating unit, or fire, in very dusty place, or a place exposed to air flow from the air conditioning system.

6)

The laser printer is not installed in a place where volatile gas or inflammable gas is generated.

7)

The laser printer is not installed under direct sunbeams.

8)

The laser printer is installed in a well-ventilated place.

9)

The laser printer is installed on a stout and stable plane.

10) Paper used meets specifications (standard paper is recommendable).

11) The laser printer is handled properly.

12) Parts which should be replaced periodically have been replaced when the specified number of sheets have been printed.

1 - 2

Chapter 1

Troubleshooting

1.3 Cautions for Service Operations

1)

Be sure to remove the power cord except when it is specifically required. If the printer is kept ON, never touch the conductive parts while it is not specifically

required. The power switch and inlet of LVPS is live even while the power supply is cut off. Never touch the live parts.

the power supply is cut off. Never touch the live parts. When checking some parts with

When checking some parts with covers removed and with the interlock and safety and power switches ON, remove the connector (P/J140) on the ROS ASSY except when it is specifically required.

When checking some parts with covers removed and with the interlock and safety and power switches ON, laser beams may be irradiated from the ROS ASSY. Since it is dangerous, be sure to remove the connector (P/J140) while it is not required.on the ROS ASSY except when it is specifically required. 2) 3) When checking some parts

2)

3)

When checking some parts with the left cover removed and power ON, be sure to remove the connector (P/J31) on the HVPS/MCU while it is not required. When checking some parts with the left cover removed and power ON, high voltage

may be applied by the HVPS. Be sure to remove the connector (P/J31) on the HVPS/ MCU. When connecting the connector (P/J31) on the HVPS/MCU according to the instructions of the FIP, never touch the HVPS and parts of high voltage.

of the FIP, never touch the HVPS and parts of high voltage. 4) When using Diag.

4)

When using Diag. tools or other tools of high voltage, be sure to keep them covered except when otherwise specified. When using Diag.Tool or other tools of high voltage, never touch parts of high

voltage. When using Diag. Tool or other tools of high voltage, be sure to follow the procedure of this manual.

voltage, be sure to follow the procedure of this manual. 5) When operating the driving units

5)

When operating the driving units using the Diag or other tools, be sure to keep them covered unless otherwise specified. When operating the driving units using the Diag or other tools, never touch the

driving units using the Diag or other tools, never touch the driving units. When operating the

driving units. When operating the driving units using Diag or other tools, be sure to follow the procedures in this manual.

6)

When touching hot parts, be careful not to get burnt.

7)

Workers should wear a wrist strap or the like to remove static electricity from their body, grounding their body while working. To avoid injury, be sure to remove the wrist strap before working on or near high-

voltage power sources, components, or devices.

be sure to remove the wrist strap before working on or near high- voltage power sources,

1 - 3

Chapter 1

Troubleshooting

1.4 Cautions for FIP Use

1)

It is assumed in the FIP that the printer controller (PWBA ESS) is normally functioning. If any trouble cannot be corrected by troubleshooting, replace the printer controller with a normal one and check for proper operation again. If the trouble is not still corrected, replace the major parts and then related parts in succession and confirm according to the procedure of the “Check”.

2)

When troubleshooting according to the FIP, normal HVPS/MCU, LVPS, FUSER ASSY, BTR ASSY

and so no may be necessary for isolation of failed parts. Prepare them in advance.

3)

In the initial check according to the FIP, check only items which can be simply checked.

4)

In the initial check according to the FIP, check the constitutive parts of the major check parts and related parts, as well as major check parts.

5)

When working with the printer, be sure to remove the power cord except when required specifically. Never touch live parts if not required, while the power cord is connected.

6)

Connector condition is denoted as follows:

[P/J12] Connector (P/J12) is connected.

[P12]

Plug side with the connector (P/J12) removed (except when attached directly to the board).

[J12]

Jack side with the connector (P/J12) removed (except when attached directly to the board).

7)

[P/J1-2PIN <=> P/J3-4PIN] in the FIP means measurement with the plus side of the measuring instrument connected to [2PIN] of [P/J1] and the minus side to [4PIN] of [P/J3].

8)

[P/J1<=> P/J2] in the FIP means measurement for all terminals corresponding between [P/J1] and [P/J2] referring to “Wiring Diagrams”.

9)

In [P/J1-2PIN <=> P/J3-4PIN] in the FIP where voltage is measured, [P/J3-4PIN] on the rear minus side is always at the AG (analog ground), SG (signal ground), or RTN (return). Therefore, after checking of proper continuty between AGs, SGs, or RTNs respectively, the rear minus side can be connected to the PIN of AG, SG or RTN instead of [P/J3-4PIN]. However, care should be taken not to mistake since [AG], [SG], and [RTN] are not on the same level.

10) Measure the voltage of small connectors with the special tool. Handle the tool with care, as the leading edge of the tool is pointed.

11) When measuring the voltage, set the EP CARTRIDGE, BRT ASSY and paper tray, close the COVER TOP ASSY, FUSER ASSY, and COVER REAR and power ON if not required specifically.

12) Numerical values in the FIP are only for standard. If numerical values are approximate, they should be considered permissible.

1

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Chapter 1

Troubleshooting

13) Parts which are always removed to check as indicated in the FIP and procedures for that purpose are not specifically referred to here. They should be handled carefully.

14) “Replacement” in the FIP indicates replacement of parts which are considered to be the source of trouble to be checked after replacing those parts, assemblies containing them (HIGH ASSY).

15) The FIP describes the first tray on the lower part of the device as “Tray 1,” and the second tray as “Tray 2”, and the first tray of Option 550 Paper Feeder as “Tray 3”, and the second tray as “Tray 4”.

16) In the FIP, existence and non-existence of Diag tools (maintenance tools) are distinguished in some cases. Correct troubles according to the instructions in the FIP.

17) In the FIP, procedures are differentiated depending on specifications. Correct troubles according to the instructions in the FIP.

18) For optional parts, some troubleshooting procedure may follow the manual for those options, of which you should take note. Keep those manuals for the optional parts when required.

1

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Chapter 1

Troubleshooting

2. Level 1 FIP

2.1 Level 1 FIP

The level 1 FIP is the first step for trouble diagnosis. The level 1 FIP isolates the presence of various troubles including error codes, and the level 2 FIP provides a guide for proceeding of the troubleshooting.

2.2 Flow of Level 1 FIP

Ask the operator about trouble status Is operator’s operating method correct? Y N Is error
Ask the operator about trouble status
Is operator’s operating method correct?
Y
N
Is error code displayed?
Instruct how to operate
Y
N
Is trouble related to
image quality?
Y
N
Image quality FIP
Does any error or jam occur, when the print
is done?
Y
N
Level 2 FIP
Level 2 FIP
Other FIP

1

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Chapter 1

Troubleshooting

2.3 Error/Status Code List

Chapter 1 Troubleshooting 2.3 Error/Status Code List For information about the following FIP items described in

For information about the following FIP items described in “FIP to be referred”

column in the following table, refer to the manual of each Option unit.

FIP1.22 through 25: Option 550 Paper Feeder

FIP1.26 through 32: Option Duplex

FIP1.37 through 43: Option OCT

Chain

Link

Fault Items

Conditions of detect/Methods of treatment

Ref FIP

001

300

Top Cover Open

Detect Top Cover or Top Cover & Rear Cover OpenDefect of SWITCH I/L ASSY, Confirmation of contact/wiring

FIP1.6

001

301

Rear Cover Open

Detect Rear Cover Open onlyDefect of INTERLOCK S/W REAR, Confirmation of contact/wiring

FIP1.6

       

FIP1.37

001

302

OCT Cover Open

Detect OCT Cover OpenDefect of SWITCH REAR COVER, Confirmation of contact/wiring

(Separate

volume)

       

FIP1.26

001

306

Duplex Cover Open

Detect Duplex Cover OpenDefect of SWITCH DUPLEX, Confirmation of contact/wiring

(Separate

volume)

001

398

FAN Motor Fail

One of FAN MAIN or FAN SUB doesn’ t rotate in specified revolutions. Check Main Fan/Sub Fan and MCU and replace as needed

FIP 1.4

     

Communication fails is caused because ACK is not received by resend in twice.Parity error is detected in HARDWARE of IOT side.

 

003

346

Scope-FD send error

detected by Controller(Parity error)

If the trouble is not recovered by powering OFF and ON, execute the following.

- Check the connection of HVPS/MCU connect harness.

FIP2.18

- If the trouble is still caused, replace HVPS/MCU PWB.

     

Framing error is caused because ACK is not received by resend in twice.

 

003

347

Scope-FD send error

detected by Controller(Framing error)

If the trouble is not recovered by powering OFF and ON, execute the following.

- Check the connection of HVPS/MCU connect harness.

FIP 2.18

- If the trouble is still caused, replace HVPS/MCU PWB.

003

348

Send error detected by Controller Detect incorrect command in sending ENOSTR

Power OFF and ON

-

   

Send error detected by

   

003

349

Controller Sending under runESPIPE

Power OFF and ON

-

   

Varieties of errors

   

003

350

detected by Controller EIO

Power OFF and ON

-

   

Parity error is caused in

It is caused when receiving NAK which reporting the communication fail. Check the connection of HVPS/MCU connect harness. If the trouble is still caused, replace HVPS/MCU PWB.

 

003

354

receiving a status from IOT

-

   

Overrun is caused in

It is caused when receiving NAK which reporting the communication

 

003

356

receiving a status from IOT

fail.Check the connection of HVPS/MCU connect harness. If the trouble is still caused, replace HVPS/MCU PWB.

-

     

Fail to initialize IOT (MCU).

 

003

360

Initialization error

between IOT-ESS

Check the connection of HVPS/MCU connect harness. Replace HVPS/MCU PWB.

-

     

PageSync becomes active before writing output data until buffer

 

003

362

PAGE-SYNC is caused

before the preparation of video output is completed.

becomes full when printing. Replace the harness to connect ESS and IOT. Replace ESS PWB.

-

1 - 7

Chapter 1

Troubleshooting

Chain

Link

Fault Items

Conditions of detect/Methods of treatment

Ref FIP

     

PageSync becomes inactive before the specified size is printed out

 

003

363

PAGE-SYNC finish error in outputting video

when printing. Replace the harness to connect ESS and IOT. Replace ESS PWB.

-

     

Compression/decompress is not finished though the specified data is input when compressing or decompressing.

 

003

364

DMA transfer error

Insert and remove RAM on ESS PWB (if it exists) Execute the DC355 DIAG test, and replace HDD if the trouble is not recovered. Replace ESS PWB.

-

003

367

Other errors from Decompress

Detect Line Sync incorrectly. Connection of connecters between ESS PWB J32 and MCU PWB J14, disconnection of Flat Cable, or loose connection. Replace ESS PWB if no problem with Flat Cable.

-

003

368

PCI Bus Error

Access of PCI causes trouble due to the defect of PCI bus. When it is not recovered by powering OFF and On, replace ESS PWB.

-

     

The finish code is not found in the compressed data (FF02) when depressing the data in specified size. When it is not recovered by powering OFF and On, execute the following. In case of that the specific documents cause the trouble. The possibility of software problem is high.

 

1.

Changing print mode (normal/high quality/high resolution) may print

out.

2.

Changing RAM size may print out.

003

370

Marker code detect error

A. Change RAM size to install

-

B. Change the used size of RAM (Change the setting of port, or

received buffer size)

In case of that the most of documents cause the trouble. The possibility of hardware problem is high.

1. Change RAM

2. Execute the DC355 DIAG test, and replace HDD if the trouble is not

recovered.

3.

Replace ESS PWB

003

371

IOT-ESS Communication Fail 1

No response from IOT PWB to ESS PWB sending.MCU PWB J14, disconnection of Flat Cable, or loose connection. Replace ESS PWB if no problem with Flat Cable. When it is not recovered yet, replace MCU PWB.

-

003

372

IOT-ESS Communication Fail 2

ESS PWB detects DLL send error. MCU PWB J14, disconnection of Flat Cable, or loose connection. Replace ESS PWB if no problem with Flat Cable. When it is not recovered yet, replace MCU PWB.

-

003

600

Billing Fail 3

Auto recovery of Billing Master Counter. Already registered to History (Hide Fail)

-

003

601

Billing Fail 4

Auto recovery of Billing Backup Counter 1. Already registered to History (Hide Fail)

-

003

602

Billing Fail 5

Auto recovery of Billing Backup Counter 2. Already registered to History (Hide Fail)

-

     

The combinations of printing parameter is not correct such as sets

 

003

747

Print Instruction Fail

[Tray paper size] to[Auto] of operational panel, sets [Select paper tray] to[Auto] of printer driver, and indicates the printing in indeterminate size.Check printing indication.

-

     

Tray 1 is not set. Defect of GUIDE TRAY L ASSY

 

003

946

Tray 1 Not In Position

Disconnection of wires from GUIDE TRAY L ASSY J180 to MCU PWB J18 or loose connection. Defect of MCU PWB

FIP1.13

1

- 8

Chapter 1

Troubleshooting

Chain

Link

Fault Items

Conditions of detect/Methods of treatment

Ref FIP

     

Tray 2 is not set. Defect of GUIDE TRAY L ASSY

 

003

947

Tray 2 Not In Position

Disconnection of wires from GUIDE TRAY L ASSY J210 to MCU PWB J18 or loose connection. Defect of MCU PWB

FIP1.13

     

Tray 3 is not set. Defect of OPT ASSY SIZE

FIP1.22

003

948

Tray 3 Not In Position

Disconnection of wires from OPT ASSY SIZE J800 to PWB FEEDER 250/550 J80 or loose connection. Defect of MCU PWB

(Separate

volume)

     

Tray 4 is not set. Defect of OPT ASSY SIZE

FIP1.22

003

949

Tray 4 Not In Position

Disconnection of wires from OPT ASSY SIZE J800 to PWB FEEDER 250/550 J80 or loose connection. Defect of MCU PWB

(Separate

volume)

     

Out of paper in Tray 1. Defect of Tray 1 No Paper Sensor

 

003

950

Tray 1 No Paper

Disconnection of wires from Tray 1 No Paper Sensor J240 to MCU PWB J24 or loose connection. Defect of MCU PWB

FIP1.14

     

Out of paper in Tray 2. Defect of Tray 2 No Paper Sensor

 

003

951

Tray 2 No Paper

Disconnection of wires from Tray 2 No Paper Sensor J246 to MCU PWB J24 or loose connection Defect of MCU PWB

FIP1.14

     

Out of paper in Tray 3. Defect of Tray 3 No Paper Sensor

FIP1.23

003

952

Tray 3 No Paper

Disconnection of wires from Tray 3 No Paper Sensor J852 to MCU PWB J85 or loose connection Defect of MCU PWB

(Separate

volume)

     

Out of paper in Tray 4. Defect of Tray 4 No Paper Sensor

FIP1.23

003

953

Tray 4 No Paper

Disconnection of wires from Tray 4 No Paper Sensor J852 to MCU PWB J85 or loose connection Defect of MCU PWB

(Separate

volume)

     

The paper in Tray1 and the paper specified printing is different.

 

003

959

Tray 1 Paper Size Mismatch

Failure of paper guide setting or breakage failure Defect of GUIDE TRAY ASSY Defect of MCU PWB

FIP1.12

     

The paper in Tray2 and the paper specified to print are different.

 

003

960

Tray 2 Paper Size Mismatch

Failure of paper guide setting or breakage failure Defect of GUIDE TRAY ASSY Defect of MCU PWB

FIP1.12

     

The paper in Tray3 and the paper specified to print are different.

 

003

961

Tray 3 Paper Size Mismatch

Failure of paper guide setting or breakage failure Defect of OPT ASSY SIZE Defect of MCU PWB

     

The paper in Tray4 and the paper specified to print are different.

 

003

962

Tray 4 Paper Size Mismatch

Failure of paper guide setting or breakage failure Defect of OPT ASSY SIZE Defect of MCU PWB

     

The paper which is specified to print is not in the tray.

 

003

965

ATS/APS No Paper

Check whether paper is set correctly or not. Check No Paper Sensor of each tray.

FIP1.14

FIP1.12

   

ATS/APS No Destination Error

No paper which is specified size, direction to print in the tray.

FIP1.14

003

966

Failure of paper guide setting of each tray or breakage failure Defect of each tray’ s Paper Size Sensor

FIP1.12

     

Correct Read/Write of NVM on MCU PWB is not possible.

 

004

362

NVM Read/Write Error

When it is not recovered by powering OFF and On, replace MCU PWB.

FIP1.1

1 - 9

Chapter 1

Troubleshooting

Chain

Link

Fault Items

Conditions of detect/Methods of treatment

Ref FIP

     

Main Motor fail of rotation

 

004

363

Main Motor fail of rotation

Power OFF and /ON. Replace Main Motor.

FIP1.5

004

922

No Toner

Time to change drum/toner cartridge Change drum/toner cartridge

FIP1.16

     

Revolution of ROS Motor doesn’ t become the correct ones for 15sec and 2sec while Warm Up and Run, respectively.

 

006

335

ROS Motor fail of rotation

Defect of ROS Motor(ROS Assy) Disconnection of wires from MCU PWB J14 to ROS Assy J140 or loose connection.

FIP1.2

       

FIP1.25

007

313

Option Tray 4cCommunucation Fail

The response of communication with RemoteCPU is error. Check the connection to Option Tray 4.

(Separate

volume)

   

Tray 1 Paper Size

   

007

950

Mismatch (length slows scan direction error)

Defect that the length (slows scan direction) of paper fed from Tray 1/ 2/3/4 is different form the specified length by measuring with REGI.

   

Tray 2 Paper Size

FIP1.14

007

951

Mismatch (length slows scan direction error)

Sensor.

   

Tray 3 Paper Size

Slip of paper feeding roll, wear, fail of rotation

 

007

952

Mismatch (length slows scan direction error)

Wear of paper feeding gear, jumping, fail of rotation Dirt or defect of REGI. Sensor REGI. Clutch slip, operational falure

FIP1.23

007

953

Tray 4 Paper Size

Mismatch (length slows scan direction error)

(Separate

volume)

008

153

Feed Jam 1(Early Feed Jam)

Paper is fed to Regi too fast. Check paper set, dirt or defect of REGI. Sensor

FIP1.10

008

155

Regi Sensor On Jam

Regi Sensor is On while Warming up.Scrap of paper is left, dirt or defect of REGI. Sensor

FIP1.9

     

Paper is not fed from Reg position to Fuser position within the specified time.

FIP 1.9

FIP 1.10

008

156

Regi Sensor Off Jam

Slip of REGI. Roll, wear, fail of rotation Breakage failure of Fuser drive gear Dirt or defect of REGI. Sensor

     

Regi Sensor doesn' t become On though the specified time is passed after starting Tray1 Feed

FIP 1.9

FIP 1.10

008

176

Tray 1 Regi Sensor On Jam

Slip of Tray 1 Feed Roll, wear, fail of rotation Clutch Assy PH(TRAY1) defects Dirt or defect of REGI. Sensors

     

Sensor DUP doen' t become ON when Duplex feeding.

FIP 1.9

008

180

Dup Miss Feed Jam

Slip of Feed Roll, wear, fail of rotation Dirt or defect of Sensor DUP

FIP 1.10

       

FIP1.27

(Separate

I/F trouble between HVPS/MCU PWB-DM

Disconnect Duplex Unit after powering on Check the connection of Duplex Unit and machine

volume)

008

314

FIP1.32

   

(Separate

volume)

009

413

Toner Black 1 Near Empty

Black Toner is almost empty. (No service work) Change drum/toner cartridge as needed.

 

009

909

EP Cartridge Type Missmatch

ID in NVM of IOT machine and ID of drum/toner cartridge are different. Set the correct drum/toner cartridge.

FIP1.11

009

910

EP Cartridge Not Installed

The drum/toner cartridge is not set. Set the drum/toner cartridge correctly.

 

1 - 10

Chapter 1

Troubleshooting

Chain

Link

Fault Items

Conditions of detect/Methods of treatment

Ref FIP

     

Fuser Exit Sensor doesn’ t detect paper from REGI. Clutch ON after specific time passed.

 

010

105

Fuser Exit Sensor On Jam

Slip of Feed Roll, wear, fail of rotation Defect of Fuser Exit Sensor Disconnection of wires from Fuser Exit Sensor J4247-1 to MCU PWB J11-10 or loose connection

FIP1.7

     

Paper doesn’ t go through Fuser Exit Sensor though the specific time passed after REGI. Sensor go through.

 

010

106

Fuser Exit Sensor Off Jam

Check whether paper is not rolled to Heat Roll. Defect of Fuser Exit Sensor Short out the wires from Fuser Exit Sensor J159-1 to MCU PWB J15-

FIP1.8

B3.

     

Fuser Exit Sensor becomes OFF in shorter time than specified after

FIP1.29

010

112

Exit Out Early Jam

Fuser Exit Sensor detected the top of paper. (Turning to OFF is too early.) Check whether paper is not rolled to Fuser Exit Roll.

(Separate

volume)

       

FIP1.28

010

128

Duplex Pre Regi Sensor On Jam

Paper comes to Regi from Sensor DUP too fast. Dirt or defect of Sensor DUP

(Separate

volume)

     

Paper is not ejected from Sensor DUP within the specific time, or

FIP1.29

010

132

Duplex Path 1 Sensor On Jam

Sensor DUP is On while Warming up. Slip of Feed Roll, wear, fail of rotation, scrap of paper is left Dirt or defect of Sensor DUP

(Separate

volume)

   

Regi.SNR On Jam <Dup Miss Feed Jam>(not wait)

Paper doesn’ t come to Reg from Sensor DUP within the specific time.

FIP1.30

010

164

Slip of Feed Roll, wear, fail of rotation Dirt or defect of Sensor DUP

(Separate

volume)

       

FIP1.38

(Separate

<OCT failure> Offset Fail (OCT)

Fail to communication with machineCheck the connection to the machine, and replace PWBA OCT if it is no problem.

volume)

010

347

FIP1.42

   

(Separate

volume)

010

349

Fuser STS Front Disconnection Fail

Detect Fuser trouble. Replace Fuser Assy if Power OFF and ON cannot recover the FAIL.

FIP1.3

     

In the case that PV of Fuser comes to the specified value and the life

 

010

420

Fuser Unit Pre Warning

time to be end. Replace Fuser Unit, and Reset HFSI counter.

FIP1.17

   

OCT Jam 1 (Paper doesn’ t reach OCT)

Paper doesn’ t come to OCT Sensor from Exit Sensor within the

FIP1.39

011

108

specific time. Slip of Feed Roll, wear, fail of rotationDirt or defect of Sensor OCT

(Separate

volume)

     

Paper is not ejected from OCT Sensor within the specific time, or OCT

 

011

109

OCT Jam 2 (Paper is not ejected form OCT)

Sensor is On while Engine Warming up. Slip of Feed Roll, wear, fail of rotation Dirt or defect of Sensor OCT

   

Faceup Tray is opened while printing.

Detect Cover Interlock Open of FaceUpTray in a job,or Standard

FIP1.43

012

300

mode,or Faceup Tray is opened while printing in OCT mode. Dirt or defect of Sensor Face Up Open

(Separate

volume)

       

FIP1.41

012

951

OCT_FULL_STACK

Detect Full Stack(OCT)

Detect paper left in the offset ejecting tray. Remove paper in IOT Face Down Tray. Dirt or defect of Sensor Full Stack

(Separate

volume)

FIP1.44

     

Detect that Faceup Tray is opened though printing out to Facedown

FIP1.43

012

952

FaceUP Tray Open

Tray or OCT is specified. Dirt or defect of Sensor Face Up Open

(Separate

volume)

1 - 11

Chapter 1

Troubleshooting

Chain

Link

Fault Items

Conditions of detect/Methods of treatment

Ref FIP

     

Detect that Faceup Tray is closed though printing out to Faceup Tray is

FIP1.43

012

953

FaceUP Tray Close

specified. Dirt or defect of Sensor Face Up Open

(Separate

volume)

     

Detect paper left in the offset ejecting tray.

 

012

969

IOT Center Tray Full

Remove paper in IOT Face Down Tray. Dirt or defect of Sensor Full Stack

016

450

Same SMB host name

The same host names of PCs exist on the network. Change host name.

-

016

452

Same IP address

The same IP address of PCs exist on the network. Check and change the IP address.

-

016

453

Fail to acquire IP DHCP server

Fail to acquire IP address from DHCP server. Set IP address. (Do not acquire from DHCP)

-

     

When accessing HD, Detect HDD Full status.

 

016

460

HDD Full

Enter the Diag Program Hard Disk, and examine the trouble of DC355 Hard Disk.

-

016

500

SMTP Server Address Resolution Fail for Mail IO

SMTP server name is not correct. Set SMTP server name correctly or set by IP address.

-

016

501

POP Server Address Resolution Fail for Mail IO

POP3 server name is not correct. POP3 server name correctly or set by IP address.

-

   

POP Authentication Fail for Mail IO

The certification information (user name and password) of POP3 is not

 

016

502

correct. Set the certification information (user name and password) of POP3.

-

   

SMTP Server Address

   

016

503

Resolution Fail for Redirector

SMTP server name is not correct. Set SMTP server name correctly, or check the setting of DNS server.

-

   

POP Server Address

   

016

504

Resolution Fail for Redirector

POP3 server name is not correct. POP3 server name correctly, or check the setting of DNS server.

-

   

POP Authentication Fail for Redirector

The certification information (user name and password) of POP3 is not

 

016

505

correct. Set the certification information (user name and password) of POP3.

-

016

701

Out of Art EX Memory

Detect insufficient memory for PLW process when using ART EX. Print with low resolution if it is possible. (Print mode [normal])

-

     

Printing ART EX is not available due to the lack of print page buffer.

 

016

702

Cannot Compress at all

Print with low resolution. (Print mode [normal])Add memory. Add print page buffer. Use page printing mode.

-

     

When receiving E-Mail, unopened or invalid personal box number is

 

016

703

Email Received To Invalid Box

specified. Send e-mail to the valid personal box. Open the new personal box.

-

     

Detect personal box full (it reaches the maximum number of messages

 

016

704

Mailbox is Full

in one box. (Job end) Delete unnecessary message, and start the job again.

-

016

705

Secure Print Storage without HD

Fail to resister the security print because HDD is not installed. Check that HDD is installed.

-

   

Max. User Number Exceeded

Over the maximum number of users of security/sample print.Delete

 

016

706

unnecessary message and registered users of security print, and print again.

-

016

707

Sample Print Fail

Fail to register sample print because HDD is not installed or it is failure. Check that HDD is installed. Enter the Diag Program Hard Disk, and examine the trouble of DC355 Hard Disk.

-

016

709

ART EX Command Error

When processing PLW, ART EX command error causes. Cancel the job, and execute the job again.

-

016

710

Delayed Print Fail

Delete the condition to make impossible Delay Print.(Install HD and so on)

-

1 - 12

Chapter 1

Troubleshooting

Chain

Link

Fault Items

Conditions of detect/Methods of treatment

Ref FIP

   

Unable to spool TIFF Data

Cannot spool TIFF file due to lack of memory.

 

016

716

If

HDD is not installed, install it.

-

 

If

it is installed, add the capacity.

     

Unexpected error is caused when printing. Causes maybe as follows.

 

016

721

Other Error

1.

It is printed by auto tray selection while [Paper priority] is set to [no

-

setting] for all paper types in the common menu [Printing settings]. 2.ESC/P command errorCheck printing data

     

Printing language cannot be selected automatically when printing mode is set to [Auto]. Causes maybe as follows.

 

1.

PostScript Data is sent without installing PostScript software.Install

PostScript software kit.

2.

PDF file is directly sent to the machine by using LPR while the

016

726

PDL Auto Switch Fail

internal HDD is not installed though PostScript software is installed. Install intertnal HDD.

-

3.

Data of ART , 201H, ESC/P, HP-GL, or HP-GL/2 is sent with the

printing mode [Auto] when ART /Emulation kit is not installed. Install ART / Emulation kit. (HP-GL and HP-GL/2 can be used by PostScript software kit.)

016

728

Unsupported TIFF Data

Unsupported tags are included in TIFF file. Check printing data.

-

     

Color standards and resolution of TIFF data are specified over the

 

016

729

TIFF Data Size is too Big

valid range. Change Color standards and resolution of TIFF file, and print out again.

-

   

Unsupported ART

Command

A

command which is not supported by ART is detected.

 

016

730

Check the printing data, delete the command to cause error, and indicate printing.

-

016

731

Invalid TIFF Data

TIFF data is not sufficient. Check the printing data, and indicate printing.

-

   

Data is not printed when the specified form is not

   

016

732

registered in the <form composition error> emulation.

Decomposer detects that the specified form is not registered. Resend the form data.

-

016

744

Unsupported function is include in the sent PDF

When using PDF1.3, Transparency or JBIG2 is included in PDF file. Print out through a driver by using Acrobat Reader.

-

   

When accessing the

   

016

748

personal box, detect FULL status and end the job

When accessing HD, detect FULL status and end the job. Make capacity of HD, and print again.

-

   

Detect <JCL/PJL syntax

   

016

749

error> the syntax of JCL/ PJL command error

Detect syntax error of JCL/PJL command. Correct the command.

-

     

When processing PDF Bridge, errors such as syntax error, usage of undefined command, parameter error, breakage of PDF file, or internal

 

016

751

PDF Error

error of PDF decomposer are caused. Open PDF file by using Adobe Acrobat Reader, and execute printing from [Print] under [File].

-

     

While processing PDF Bridge, detect lack of memory.

 

If

the Contents bridge is used, change the setting of [Print mode] in the

016

752

PDF Short of Memory

[Contents Bridge] dialog box.

-

If

[High quality] is selected, change to [Normal].

If

[Normal speed] is selected, change to [High speed].

     

When processing PDF files protected by password, the password for UI panel setting and the password specified by XPJL (set by Contents

 

016

753

PDF Password

Mismatched

Bridge Utility) are not identified. Set the correct password by a printer or Contents Bridge Utility, and execute printing again.

-

1 - 13

Chapter 1

Troubleshooting

Chain

Link

Fault Items

Conditions of detect/Methods of treatment

Ref FIP

     

Without installing Contents Bridge Extension kit, the PDF file which is LZW compressed is processed by using PDF Bridge.

 

016

754

PDF LZW Not Installed

Open PDF file by using Adobe Acrobat Reader, and execute printing from [Print] under [File]. Install Contents Bridge Extension kit.

-

     

Print the PDF file which is specified not to print. Release the setting not

 

016

755

PDF Print Prohibited

to print the PDF file by using Adobe Acrobat, and execute printing again.

-

     

When decomposing Post Script, an error is caused. Set [Print mode] to

 

016

760

PS Decompose Error

[High quality]. When it is not recovered yet, set to [Normal].Add print page buffer.Add PS use memory.

-

     

Image extension error is caused. (FIFO Empty error)

 

016

761

FIFO Empty ERR

Set [Print mode] to [High quality, and execute printing again. When it is not recovered yet, set [page print mode] to [Yes].

-

     

Unimplemented functions (printing language, printing utility, and so on) are required.

 

016

762

Specified Decomposer Not Exist

The printer can print ART EX, ART , 201H, ESC/P, HP-GL, HPGL/2, TIFF, and PDF data as standard. If sending PostScript is expected, please install the optional PostScript software kit.

-

     

When printing attached files only at receiving e-mail is set, the e-mail without attachment files is deleted.

 

016

796

Email Not Printed due to User Settings

When printing the message of the e-mail and e-mail header is expected, change the setting on the property screen of CentreWare Internet Services.

-

   

Invalid Output Destination for Email Received

The address of the e-mail sent to this machine by using E-mail print

 

016

797

faction is not correct. Specify the correct address, and resend the e-mail.

-

016

798

No TrustMarking Option

No HD error is returned when calling S-Image lib by Decomposer. Install the required Option(HD).

-

     

The combination of print parameters is not correct.

 

016

799

Print Instruction Fail detected in PLW

[Tray paper size] of trays 1-4 are set to [Auto] on the operation panel, [Paper tray select] is set to [Auto], and print out in infinite form. Check the printing indication.

-

     

When accessing HDD, detect Full status. Detect the error that Full is not released even though it is waited for

 

016

982

-

while. (No page can be stored.) After execute or delete the job (documents) in the same HDD partition, execute the operation again.

     

Machine Code is not set when shipping from the factory. After the shipment, the data of Machine Code, or MCU PWB and ESS

 

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203

Machine Code Fail

PWB are replaced incorrectly. Execute DC132 Serial No matching. When it is not recovered yet, Replace ESS PWB or MCU PWB in order. (Replacing both of them simultaneously is impossible.)

     

Serial No. is not set when shipping from the factory. After the shipment, the data of Serial No., or MCU PWB and ESS PWB

 

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204

Serial No. Fail

are replaced incorrectly. Execute DC132 Serial No matching. When it is not recovered yet, Replace ESS PWB or MCU PWB in order. (Replacing both of them simultaneously is impossible.)

     

At least one of Product Codes which are maintained in three points are wrong value.

 

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All Machine Codes Mismatch

Execute DC132 Serial No matching. When it is not recovered yet, Replace ESS PWB or MCU PWB in order. (Replacing both of them simultaneously is impossible.)

1 - 14

Chapter 1

Troubleshooting

Chain

Link

Fault Items

Conditions of detect/Methods of treatment

Ref FIP

     

At least one of Serial No. which are maintained in three points become wrong value.

 

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208

All Serial No. Mismatch

Execute DC132 Serial No matching. When it is not recovered yet, Replace ESS PWB or MCU PWB in order. (Replacing both of them simultaneously is impossible.)

103

320

SEEPROM Fail

Writing to SEEPROM on ESS PWB is not available. When it is not recovered by powering OFF and On, replace ESS PWB.

 

103

321

Backup SRAM Fail

Writing to SRAM on ESS PWB is not available. When it is not recovered by powering OFF and On, replace ESS PWB.

 
   

ESS ROM DIMM #1 Not Found

Extension ROM is not installed. (Option)

 

103

331

Install extension ROM. If the trouble is not recovered by installing it, Replace ESS PWB.

103

332

ESS Standard ROM Error

Detect standard ROM(On board) error. When it is not recovered by powering OFF and On, replace ESS PWB.

 

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333

ASIC Fail

Internal process error is caused within ESS PWB. When it is not recovered by powering OFF and On, replace ESS PWB.

 

103

334

Standard Font ROM Error

Detect the trouble of ESS standard built in fonts ROM. When it is not recovered by powering OFF and On, replace ESS PWB.

 
     

Font ROM is not built in. If only the standard font ROM is built in, Replace ESS PWB.

 

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335

Font ROM Not Found

If the option font ROM is installed, insert and remove theoption font ROM. When it is not recovered yet, replace the option font ROM.

103

337

ESS Standard RAM Error

Detect the error of ESS standard built in RAM. When it is not recovered by powering OFF and On, replace ESS PWB.

 

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338

Same Font ROMs Found

Detect that the same font ROM is installed. Check the font ROM. If the trouble is not recovered, execute the followings. Replace ESS PWB.

 

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339

ROM DIMM of Another Product Found

Detect that the ROM for other machine is installed.

 
     

An error is caused when processing the software in ESS PWB, and the

 

103

372

IOT sc S/W Fail

process cannot be continued after that. Replace ESS PWB.

   

IOT Manager software error

An error is caused when processing the software in ESS PWB, and the

 

103

373

process cannot be continued after that. Replace ESS PWB.

   

IOT IM DeviceDriver software error

An error is caused when processing the software in ESS PWB, and the

 

103

374

process cannot be continued after that. Replace ESS PWB.

116

200

Main PWB IC Fail

The trouble is caused to IC in ESS PWB. When it is not recovered by powering OFF and On, replace ESS PWB.

 
     

HDD is not started because a physical trouble is caused to HDD when starting. When it is not recovered by powering OFF and On, execute the

 

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201

HD Fail

follownings. Execute HDD Test (DC355) Replace HDD Replace ESS PWB

   

M/C is not started because a ProductCode trouble is caused to HDD when starting.

HDD is not started because a ProductCode trouble is caused to HDD when starting.

 

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203

The possibility that it is formatted by wring product M/C is high. Format HDD again. Replace HDD.

   

M/C is not started because incorrect

HDD is formatted, but the incorrect HDD is connected or a trouble of HDD is caused. Format HDD again. Replace HDD.

 

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204

capacity of HDD is detected when formatting HDD.

1 - 15

Chapter 1

Troubleshooting

Chain

Link

Fault Items

Conditions of detect/Methods of treatment

Ref FIP

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206

Timer Fail

Detect the trouble of timer in ESS PWB. When it is not recovered by powering OFF and On, replace ESS PWB.

 
   

ESS Font ROM DIMM #1 Check Fail

When checking Font ROM 1, detect the trouble of Font ROM 1.

 

116

209

Power off, and insert and remove the ROM. Replace the extension program & font ROM.

   

ESS Font ROM DIMM #2 Check Fail

When checking Font ROM 2, detect the trouble of Font ROM 2.

 

116

310

Power off, and insert and remove the ROM. Replace the extension program & font ROM.

   

ESS Font ROM DIMM #3 Check Fail

When checking Font ROM 3, detect the trouble of Font ROM 3.

 

116

311

Power off, and insert and remove the ROM. Replace the extension program & font ROM.

116

314

Ethernet Address Fail

Detect the trouble of the Ethernet. When it is not recovered by powering OFF and On, replace ESS PWB

 
   

ESS RAM DIMM #1 W/R Check Fail

When reading/writing ESS RAM 1, Detect the trouble of RAM.

 

116

315

Insert and remove RAM1 of ESS PWB. When it is not recovered yet, replace RAM.

116

317

Standard ROM DIMM Check Fail

When checking the standard ROM, detect the trouble of ROM. When it is not recovered by powering OFF and On, replace ESS PWB

 
   

Option ROM DIMM Check Fail

When checking the option ROM, detect the trouble of ROM.

 

116

318

Power off, and insert and remove the option ROM. When it is not recovered yet, Replace font ROM.

     

An error is caused when processing the software in ESS PWB, and the

 

116

320

S/W Fail

process cannot be continued after that. Replace ESS PWB.

     

An error is caused when processing the software in ESS PWB, and the process cannot be continued after that.

 

116

321

System S/W Fail

When it is not recovered by powering OFF and On, execute the followings. Check whether additional RAM is installed. Replace ESS PWB.

   

ESS NVRAM W/R Check Fail

When checking reading/writing NVM of ESS PWB, detect an

 

116

323

error.When it is not recovered by powering OFF and On, replace ESS PWB

116

324

Exception Fail

The internal process error is caused in ESS PWB. When it is not recovered by powering OFF and On, replace ESS PWB

 

116

326

ESS ROM DIMM #1 Flash Fail

When Reading/Writing ESS ROM1, detect the trouble of ROM. When it is not recovered by powering OFF and On, replace ESS PWB

 

116

327

ESS ROM DIMM #2 Flash Fail

When Reading/Writing ESS ROM2, detect the trouble of ROM. When it is not recovered by powering OFF and On, replace ESS PWB

 

116

328

L2 Cache Fail

The internal process error is caused in ESS PWB. When it is not recovered by powering OFF and On, replace ESS PWB

 
     

When checking HDD with powering on, detect HDD error or HDD is not formatted. When it is not recovered by powering OFF and On, execute the

 

116

330

HD File System Fail

followings. Execute HDD Test (DC355). Replace HDD Replace ESS PWB.

     

Detect the error of log. When it is not recovered by powering OFF and On, execute the followings.

 

116

332

Log incorrect

Remove HDD once, powering ON and OFF, install HDD, and powering on. Execute HDD Test (DC355) Replace ESS PWB.

     

An error is caused when processing the software in ESS PWB, and the

 

116

333

LocalTalk S/W Fail

process cannot be continued after that. Replace ESS PWB.

1 - 16

Chapter 1

Troubleshooting

Chain

Link

Fault Items

Conditions of detect/Methods of treatment

Ref FIP

     

Lack of memory. When it is not recovered by powering OFF and On, execute the

 

116

340

Out of Memory

followings. Add memory. Remove PostScript (extension ROM).

116

348

S/W Fail

The internal process error is caused in ESS PWB. When it is not recovered by powering OFF and On, replace ESS PWB

 

116

349

Function Call Error

The internal process error is caused in ESS PWB. When it is not recovered by powering OFF and On, replace ESS PWB

 
     

The serious error of AppleTalk is caused.

 

116

350