EKA RAHMA PARAMITA

2511100025-SSI C

TUGAS 1 SIMULASI SITEM INDUSTRI

1. Hasil Simulasi Antrean dengan Nilai Random Time Arrival (1-8) dan Service Time(1-6). (1)

Cust.

Time
Since 1st
Arrival

Service
Time

Arrival
Clock

Service
Begin

Service
Ends

Customer Waiting
=(customer waiting
time +being serve)

Clerk Idle

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50

5
6
2
8
6
5
8
5
3
2
1
4
1
4
7
4
4
4
3
7
8
4
2
6
6
8
1
8
8
4
8
7
2
2
7
8
8
8
6
7
2
2
2
1
8
4
2
1
7

3
6
2
3
5
3
4
4
6
6
4
4
6
6
5
5
4
2
1
2
5
4
2
1
3
5
2
4
5
4
1
6
4
1
6
4
4
3
6
4
3
1
3
4
2
5
1
6
5
1

0:00:00
0:05:00
0:11:00
0:13:00
0:21:00
0:27:00
0:32:00
0:40:00
0:45:00
0:48:00
0:50:00
0:51:00
0:55:00
0:56:00
1:00:00
1:07:00
1:11:00
1:15:00
1:19:00
1:22:00
1:29:00
1:37:00
1:41:00
1:43:00
1:49:00
1:55:00
2:03:00
2:04:00
2:12:00
2:20:00
2:24:00
2:32:00
2:39:00
2:41:00
2:43:00
2:50:00
2:58:00
3:06:00
3:14:00
3:20:00
3:27:00
3:29:00
3:31:00
3:33:00
3:34:00
3:42:00
3:46:00
3:48:00
3:49:00
3:56:00

0:00:00
0:05:00
0:11:00
0:13:00
0:21:00
0:27:00
0:32:00
0:40:00
0:45:00
0:51:00
0:57:00
1:01:00
1:05:00
1:11:00
1:17:00
1:22:00
1:27:00
1:31:00
1:33:00
1:34:00
1:36:00
1:41:00
1:45:00
1:47:00
1:49:00
1:55:00
2:03:00
2:05:00
2:12:00
2:20:00
2:24:00
2:32:00
2:39:00
2:43:00
2:44:00
2:50:00
2:58:00
3:06:00
3:14:00
3:20:00
3:27:00
3:30:00
3:31:00
3:34:00
3:38:00
3:42:00
3:47:00
3:48:00
3:54:00
3:59:00

0:03:00
0:11:00
0:13:00
0:16:00
0:26:00
0:30:00
0:36:00
0:44:00
0:51:00
0:57:00
1:01:00
1:05:00
1:11:00
1:17:00
1:22:00
1:27:00
1:31:00
1:33:00
1:34:00
1:36:00
1:41:00
1:45:00
1:47:00
1:48:00
1:52:00
2:00:00
2:05:00
2:09:00
2:17:00
2:24:00
2:25:00
2:38:00
2:43:00
2:44:00
2:50:00
2:54:00
3:02:00
3:09:00
3:20:00
3:24:00
3:30:00
3:31:00
3:34:00
3:38:00
3:40:00
3:47:00
3:48:00
3:54:00
3:59:00
4:00:00

3
6
2
3
5
3
4
4
6
9
11
14
16
21
22
20
20
18
15
14
12
8
6
5
3
5
2
5
5
4
1
6
4
3
7
4
4
3
6
4
3
2
3
5
6
5
2
6
10
4

0
2
0
0
5
1
2
4
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
3
3
0
3
3
0
7
1
0
0
0
4
4
5
0
3
0
0
0
0
2
0
0
0
0

Lama
Orang
dalam
Sistem
3
6
2
3
5
3
4
4
6
9
11
14
16
21
22
20
20
18
15
14
12
8
6
5
3
5
2
5
5
4
1
6
4
3
7
4
4
3
6
4
3
2
3
5
6
5
2
6
10
4

Customer
waiting time
in line

Being
serve

0
0
0
0
0
0
0
0
0
3
7
10
10
15
17
15
16
16
14
12
7
4
4
4
0
0
0
1
0
0
0
0
0
2
1
0
0
0
0
0
0
1
0
1
4
0
1
0
5
3

3
6
2
3
5
3
4
4
6
6
4
4
6
6
5
5
4
2
1
2
5
4
2
1
3
5
2
4
5
4
1
6
4
1
6
4
4
3
6
4
3
1
3
4
2
5
1
6
5
1

Jumlah
Antrean
Dalam
Sistem
0
0
1
1
0
0
0
0
0
1
2
3
3
4
4
3
4
4
4
5
4
1
2
2
0
0
0
1
0
0
1
0
0
1
2
1
0
0
0
1
0
1
1
1
2
0
1
1
1
1

Hasil Simulasi Antrean dengan Nilai Random Time Arrival (1-8) dan Service Time(1-6). (2)

Cust.
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100

Time
Since 1st
Arrival
2
2
6
2
6
8
1
1
2
4
2
1
4
1
8
2
1
2
3
4
6
3
3
4
5
1
3
1
6
7
1
7
2
6
7
1
2
8
4
8
4
6
5
8
8
1
4
2
5
5

Service
Time

Arrival
Clock

2 3:58:00
3 4:00:00
2 4:06:00
2 4:08:00
5 4:14:00
2 4:22:00
5 4:23:00
5 4:24:00
2 4:26:00
1 4:30:00
5 4:32:00
2 4:33:00
2 4:37:00
6 4:38:00
3 4:46:00
4 4:48:00
1 4:49:00
4 4:51:00
4 4:54:00
3 4:58:00
2 5:04:00
5 5:07:00
2 5:10:00
4 5:14:00
2 5:19:00
1 5:20:00
4 5:23:00
4 5:24:00
1 5:30:00
2 5:37:00
5 5:38:00
6 5:45:00
4 5:47:00
2 5:53:00
2 6:00:00
1 6:01:00
6 6:03:00
1 6:11:00
2 6:15:00
6 6:23:00
3 6:27:00
4 6:33:00
6 6:38:00
4 6:46:00
5 6:54:00
6 6:55:00
2 6:59:00
5 7:01:00
5 7:06:00
6 7:11:00
Total

Service
Begin
4:00:00
4:02:00
4:06:00
4:08:00
4:14:00
4:22:00
4:24:00
4:29:00
4:34:00
4:36:00
4:37:00
4:42:00
4:44:00
4:46:00
4:52:00
4:55:00
4:59:00
5:00:00
5:04:00
5:08:00
5:11:00
5:13:00
5:18:00
5:20:00
5:24:00
5:26:00
5:27:00
5:31:00
5:35:00
5:37:00
5:39:00
5:45:00
5:51:00
5:55:00
6:00:00
6:02:00
6:03:00
6:11:00
6:15:00
6:23:00
6:29:00
6:33:00
6:38:00
6:46:00
6:54:00
6:59:00
7:05:00
7:07:00
7:12:00
7:17:00

Rata-rata waktu tunggu pelanggan untuk dilayani

Persentase waktu idle operator
Rata-rata pelanggan dilayani dalam sistem
Rata-rata Panjang Antrean

Service
Ends

Customer Waiting
=(customer waiting
time +being serve)

4:02:00
4:05:00
4:08:00
4:10:00
4:19:00
4:24:00
4:29:00
4:34:00
4:36:00
4:37:00
4:42:00
4:44:00
4:46:00
4:52:00
4:55:00
4:59:00
5:00:00
5:04:00
5:08:00
5:11:00
5:13:00
5:18:00
5:20:00
5:24:00
5:26:00
5:27:00
5:31:00
5:35:00
5:36:00
5:39:00
5:44:00
5:51:00
5:55:00
5:57:00
6:02:00
6:03:00
6:09:00
6:12:00
6:17:00
6:29:00
6:32:00
6:37:00
6:44:00
6:50:00
6:59:00
7:05:00
7:07:00
7:12:00
7:17:00
7:23:00

7,27 Menit
19%
3,57 Menit
1,48 =2 Orang

4
5
2
2
5
2
6
10
10
7
10
11
9
14
9
11
11
13
14
13
9
11
10
10
7
7
8
11
6
2
6
6
8
4
2
2
6
1
2
6
5
4
6
4
5
10
8
11
11
12
727

Clerk Idle
0
0
1
0
4
3
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
1
0
0
3
0
0
2
3
6
0
1
1
2
4
0
0
0
0
0
86

Lama
Orang
dalam
Sistem
4
5
2
2
5
2
6
10
10
7
10
11
9
14
9
11
11
13
14
13
9
11
10
10
7
7
8
11
6
2
6
6
8
4
2
2
6
1
2
6
5
4
6
4
5
10
8
11
11
12

Customer
waiting time
in line
2
2
0
0
0
0
1
5
8
6
5
9
7
8
6
7
10
9
10
10
7
6
8
6
5
6
4
7
5
0
1
0
4
2
0
1
0
0
0
0
2
0
0
0
0
4
6
6
6
6

Being
serve
2
3
2
2
5
2
5
5
2
1
5
2
2
6
3
4
1
4
4
3
2
5
2
4
2
1
4
4
1
2
5
6
4
2
2
1
6
1
2
6
3
4
6
4
5
6
2
5
5
6

Jumlah
Antrean
Dalam
Sistem
2
2
0
1
0
0
1
2
2
2
3
4
3
3
2
2
3
4
4
4
3
3
3
2
2
3
3
4
2
0
1
0
1
1
0
1
1
0
0
0
1
0
0
0
0
1
2
2
2
2

2. Hasil Simulasi Antrean dengan Nilai Random Time Arrival (1-10) dan Service Time(1-6). (1)

Cust.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50

Time
Service
Since 1st
Time
Arrival
10
2
10
6
1
3
10
3
7
1
1
2
1
10
6
1
3
4
9
1
6
6
10
3
3
2
1
9
8
5
6
4
2
6
5
9
7
7
7
2
10
5
3
9
4
2
8
6
3

3
3
3
3
1
1
6
6
4
5
5
6
1
1
4
1
1
2
1
1
6
2
1
3
6
3
2
6
5
4
5
6
4
4
1
6
2
4
6
4
5
1
5
3
3
1
2
3
3
2

Arrival
Clock

Service
Begin

Service
Ends

Customer Waiting
=(customer waiting
time +being serve)

0:00:00
0:10:00
0:12:00
0:22:00
0:28:00
0:29:00
0:32:00
0:42:00
0:45:00
0:52:00
0:53:00
0:54:00
0:56:00
0:57:00
1:07:00
1:13:00
1:14:00
1:17:00
1:21:00
1:30:00
1:31:00
1:37:00
1:43:00
1:53:00
1:56:00
1:59:00
2:01:00
2:02:00
2:11:00
2:19:00
2:24:00
2:30:00
2:34:00
2:36:00
2:42:00
2:47:00
2:56:00
3:03:00
3:10:00
3:17:00
3:19:00
3:29:00
3:34:00
3:37:00
3:46:00
3:50:00
3:52:00
4:00:00
4:06:00
4:09:00

0:00:00
0:10:00
0:13:00
0:22:00
0:28:00
0:29:00
0:32:00
0:42:00
0:48:00
0:52:00
0:57:00
1:02:00
1:08:00
1:09:00
1:10:00
1:14:00
1:15:00
1:17:00
1:21:00
1:30:00
1:31:00
1:37:00
1:43:00
1:53:00
1:56:00
2:02:00
2:05:00
2:07:00
2:13:00
2:19:00
2:24:00
2:30:00
2:36:00
2:40:00
2:44:00
2:47:00
2:56:00
3:03:00
3:10:00
3:17:00
3:21:00
3:29:00
3:34:00
3:39:00
3:46:00
3:50:00
3:52:00
4:00:00
4:06:00
4:09:00

0:03:00
0:13:00
0:16:00
0:25:00
0:29:00
0:30:00
0:38:00
0:48:00
0:52:00
0:57:00
1:02:00
1:08:00
1:09:00
1:10:00
1:14:00
1:15:00
1:16:00
1:19:00
1:22:00
1:31:00
1:37:00
1:39:00
1:44:00
1:56:00
2:02:00
2:05:00
2:07:00
2:13:00
2:18:00
2:23:00
2:29:00
2:36:00
2:40:00
2:44:00
2:45:00
2:53:00
2:58:00
3:07:00
3:16:00
3:21:00
3:26:00
3:30:00
3:39:00
3:42:00
3:49:00
3:51:00
3:54:00
4:03:00
4:09:00
4:11:00

3
3
4
3
1
1
6
6
7
5
9
14
13
13
7
2
2
2
1
1
6
2
1
3
6
6
6
11
7
4
5
6
6
8
3
6
2
4
6
4
7
1
5
5
3
1
2
3
3
2

Lama
Orang
Clerk Idle
dalam
Sistem
0
3
7
3
0
4
6
3
3
1
0
1
2
6
4
6
0
7
0
5
0
9
0
14
0
13
0
13
0
7
0
2
0
2
1
2
2
1
8
1
0
6
0
2
4
1
9
3
0
6
0
6
0
6
0
11
0
7
1
4
1
5
1
6
0
6
0
8
0
3
2
6
3
2
5
4
3
6
1
4
0
7
3
1
4
5
0
5
4
3
1
1
1
2
6
3
3
3
0
2

Customer
waiting time
in line

Being
serve

0
0
1
0
0
0
0
0
3
0
4
8
12
12
3
1
1
0
0
0
0
0
0
0
0
3
4
5
2
0
0
0
2
4
2
0
0
0
0
0
2
0
0
2
0
0
0
0
0
0

3
3
3
3
1
1
6
6
4
5
5
6
1
1
4
1
1
2
1
1
6
2
1
3
6
3
2
6
5
4
5
6
4
4
1
6
2
4
6
4
5
1
5
3
3
1
2
3
3
2

Jumlah
Antrean
Dalam
Sistem
0
0
1
0
0
1
0
0
1
1
1
2
3
4
3
1
2
0
0
0
1
1
0
0
1
1
2
3
1
0
0
0
1
2
1
0
0
0
0
0
1
0
0
1
0
0
0
0
0
1

Hasil Simulasi Antrean dengan Nilai Random Time Arrival (1-10) dan Service Time(1-6). (2)

Cust.
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100

Time
Since 1st
Arrival
7
6
7
3
7
4
1
10
1
8
7
7
1
4
8
7
5
9
9
9
10
2
7
1
4
6
4
8
4
4
7
10
9
4
10
8
8
6
5
7
1
5
4
1
6
3
9
10
6
5

Service
Time

Arrival
Clock
3
2
3
4
1
6
6
4
6
5
5
3
4
4
4
6
1
4
5
1
5
2
1
2
3
3
4
5
6
3
6
1
1
3
4
5
4
4
6
2
6
1
5
2
4
1
2
3
5
6

4:16:00
4:22:00
4:29:00
4:32:00
4:39:00
4:43:00
4:44:00
4:54:00
4:55:00
5:03:00
5:10:00
5:17:00
5:18:00
5:22:00
5:30:00
5:37:00
5:42:00
5:51:00
6:00:00
6:09:00
6:19:00
6:21:00
6:28:00
6:29:00
6:33:00
6:39:00
6:43:00
6:51:00
6:55:00
6:59:00
7:06:00
7:16:00
7:25:00
7:29:00
7:39:00
7:47:00
7:55:00
8:01:00
8:06:00
8:13:00
8:14:00
8:19:00
8:23:00
8:24:00
8:30:00
8:33:00
8:42:00
8:52:00
8:58:00
9:03:00

Service
Begin
4:16:00
4:22:00
4:29:00
4:32:00
4:39:00
4:43:00
4:49:00
4:55:00
4:59:00
5:05:00
5:10:00
5:17:00
5:20:00
5:24:00
5:30:00
5:37:00
5:43:00
5:51:00
6:00:00
6:09:00
6:19:00
6:24:00
6:28:00
6:29:00
6:33:00
6:39:00
6:43:00
6:51:00
6:56:00
7:02:00
7:06:00
7:16:00
7:25:00
7:29:00
7:39:00
7:47:00
7:55:00
8:01:00
8:06:00
8:13:00
8:15:00
8:21:00
8:23:00
8:28:00
8:30:00
8:34:00
8:42:00
8:52:00
8:58:00
9:03:00

Service
Ends

Customer Waiting
=(customer waiting
time +being serve)

4:19:00
4:24:00
4:32:00
4:36:00
4:40:00
4:49:00
4:55:00
4:59:00
5:05:00
5:10:00
5:15:00
5:20:00
5:24:00
5:28:00
5:34:00
5:43:00
5:44:00
5:55:00
6:05:00
6:10:00
6:24:00
6:26:00
6:29:00
6:31:00
6:36:00
6:42:00
6:47:00
6:56:00
7:02:00
7:05:00
7:12:00
7:17:00
7:26:00
7:32:00
7:43:00
7:52:00
7:59:00
8:05:00
8:12:00
8:15:00
8:21:00
8:22:00
8:28:00
8:30:00
8:34:00
8:35:00
8:44:00
8:55:00
9:03:00
9:09:00

Total

Rata-rata waktu tunggu pelanggan untuk dilayani

Persentase waktu idle operator
Rata-rata pelanggan dilayani dalam sistem
Rata-rata Panjang Antrean

4,51 Menit
37%
3,48 Menit
0,57 =1 Orang

3
2
3
4
1
6
11
5
10
7
5
3
6
6
4
6
2
4
5
1
5
5
1
2
3
3
4
5
7
6
6
1
1
3
4
5
4
4
6
2
7
3
5
6
4
2
2
3
5
6
451

Clerk Idle
5
3
5
0
3
3
0
0
0
0
0
2
0
0
2
3
0
7
5
4
9
0
2
0
2
3
1
4
0
0
1
4
8
3
7
4
3
2
1
1
0
0
1
0
0
0
7
8
3
0
201

Lama
Orang
dalam
Sistem
3
2
3
4
1
6
11
5
10
7
5
3
6
6
4
6
2
4
5
1
5
5
1
2
3
3
4
5
7
6
6
1
1
3
4
5
4
4
6
2
7
3
5
6
4
2
2
3
5
6

Customer
waiting time
in line
0
0
0
0
0
0
5
1
4
2
0
0
2
2
0
0
1
0
0
0
0
3
0
0
0
0
0
0
1
3
0
0
0
0
0
0
0
0
0
0
1
2
0
4
0
1
0
0
0
0

Being
serve
3
2
3
4
1
6
6
4
6
5
5
3
4
4
4
6
1
4
5
1
5
2
1
2
3
3
4
5
6
3
6
1
1
3
4
5
4
4
6
2
6
1
5
2
4
1
2
3
5
6

Jumlah
Antrean
Dalam
Sistem
0
0
0
1
0
0
1
1
2
1
1
0
1
1
0
0
1
0
0
0
0
1
0
1
0
0
0
0
1
1
0
0
0
0
0
0
0
0
0
0
1
1
0
1
1
1
0
0
0
1

Analisa Hasil Simulasi :

Perubahan nilai random akan berpengaruh pada rata-rata waktu tunggu pelanggan
untuk dilayani dalam sistem, waktu idle operator dan rata-rata panjang antrean dalam sistem.
Berdasarkan pengamatan terhadap rata-rata waktu tunggu pelanggan, rata-rata waktu
tunggu pada jarak antar kedatangan untuk nilai random 1-10 lebih rendah dari pada nilai
random 1-8. Hal tersebut dikarenakan pada nilai random 1-10 jarak kedatangannya lebih
panjang sehingga peluang pelanggan yang datang dapat langsung dilayani oleh server lebih
tinggi. Namun hal tersebut akan berpengaruh pada waktu idle operator yang tinggi pada nilai
random kedatangan 1-10.
Berdasarkan pengamatan terhadap rata-rata waktu pelanggan dilayani dalam sistem,
diketahui bahwa pada nilai random jarak antar kedatangan 1-10 rata-rata waktu tunggu
pelanggan untuk dilayani dalam sistem adalah 4,51 sedangkan pada random 1-8 adalah 7,27.
Pelayanan pada random 1-8 lebih lama karena waktu tunggu pelanggan sebelum dilayani
lebih banyak. Semakin lama waktu pelanggan di dalam sistem, maka akan berpengaruh pula
pada jumlah antrean di dalam sistem karena akan ada akumulasi penumpukan pelanggan.