SERVICES CERTIFICATION OVERVIEW

Get certied in Clarabridge CEM solution delivery as a Clarabridge Certied Services Partner. Enrich your consultants and analysts with our award winning Intelligence Platform to grow the breadth and depth of your customer engagements. Support a new practice area or strengthen an existing one with the leading CEM solution.

RIGHT TOPICS
Use cases Real data models Implementations

RIGHT PEOPLE
Engagement Managers Business Analysts Technical Specialists Administrators

RIGHT TIME
Hands-on Instructor led Remote learning

TRACK
Description

ENGAGEMENT MANAGER
Manages successful implementation of Clarabridge. Estimates resource needs, timelines and deliverables across client-focused projects. 1

BUSINESS ANALYST
Delivers expert analysis on categorization, sentiment, and actionable insights across multichannel and focused environments. 1

ADMINISTRATOR/ POWER ANALYST

Executes frontend data loading, user and attribute management, project creation, user settings and troubleshooting in Clarabridge

TECHNICAL SPECIALIST
Implements conguration and development of Clarabridge real-time, ad hoc reporting, or other APIs.

# of Silver Resources* # of Gold Resources* # of Diamond Resources* Total Commitment Commitment Details

Part-time

Part-time

56 hours

168 hours

Analyst + 24 hours

8 hours

40 hours at Clarabridge HQ 16 hours remote

40 hours at Clarabridge HQ 128 hours remote 35 years total experience Business analysis Convert data into insights Client deliverables management

3 days in addition to Analyst 24 hours remote 5+ years experience Business acumen Systems administration Client management

8 hours remote

Ideal Candidate Experience

510 years experience CEM professional Project management Team leadership

3 years experience Technical integration Java, SOAP, REST, ETL Data Management

*Note: Minimum number of Certified Delivery Experts based on Clarabridge Partner Program requirements for Diamond, Gold and Silver levels.

JOIN TODAY
Visit www.clarabridge.com for more information on Clarabridge Partner Program.

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