San Diego, CA 92124 Ph: (619)992-8411 Email: admin@militar !om"#ter$#""ort%!

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ENGAGEMENT FORM HOME USER

Dear Valued Customer, Military Computer Support repairs computers for both business users and home users and this short document is made to inform you, as a Home User, of the realities of computer repair so that our technicians can provide you with the best possible service. Please read these few pa es carefully and don!t hesitate to as" your technician if you are unsure about anythin . Home User # Home User is a person who uses their computer at home for personal use. $his means that you do not have any wor" or business related files on your computer. If you do have one or two work or business related files on your computer, we may still be happy to fix it for you, but you acknowledge that we do not take any responsibility for any consequential loss which may arise out of damage or destruction of those files which may occur, despite our best efforts. Computers Computers are complicated machines and as with anythin complicated, thin s can always o wron . %o matter how much care our technicians ta"e when they are fi&in your computer, there is always a chance that somethin une&pected can happen resultin in the loss of information 'data( or dama e to hardware. $his is especially true if your computer is in a precarious state to be in with. #s such our technicians follow a routine to ensure as far as possible that) a( *ou do not have any valuable data and, b( *ou are aware of the choices available to you if there is a chance you will lose the data contained on your computer. Essentially, there are two types o pro!lems with "omputers# +. $hose that ori inate as a result of faulty hardware, and -. $hose that ori inate as a result of a software problem. Har$ware# Problems ori inatin from faults within the physical structure of a computer are usually more serious than those created by software errors. .f somethin has one wron with your computer!s hardware, then the defective part will most li"ely need to be replaced. .f the defective part 'such as a hard drive, CD or DVD( contains data, then there is a hi h probability that this data has been lost and cannot be recovered. .n certain cases, where it may be possible to resurrect your data, and you would li"e us to try and save it, we may need to ta"e your computer

bac" to our office in order to try and retrieve it. Please remember that because hardware faults 'especially hard drive faults( are potentially the most dan erous to your data, our technicians ma"e no uarantee that they will be able to recover your lost data. So tware .f your problem has arisen as a result of software errors, our technicians always recommend that you perform a bac"up of all your important data before any repair is attempted. #s with hardware, in some cases it is possible that data has been corrupted to the e&tent that it has been lost. Software errors are usually only a concern for our technicians if important system data such as files that the operatin system uses in order to operate has been affected. $o use the analo y of a boat, if the hull is seriously dama ed then it may need to be rebuilt, or if there is only a small lea" then it can be repaired. Some cases re/uire a fresh start 'an event called a 0format1( in order for us to leave you with a stable and wor"in computer. .f a format is re/uired, then our technicians will need you to supply them with the installation dis"s for your operatin system 'Microsoft 2indows 3P, 2indows 4 etc.( alon with its product "ey. .n addition, if there is any other software or devices that you would li"e our technicians to install in the event of a format, then you will need to provide us with the appropriate installation and product re istration "eys. Military Computer Support "an only use ori%inal pur"hase$ so tware an$ & or re%istration 'eys( )e"laration +. . understand the information provided above and . am aware of the potential loss of data or dama e to hardware or software that may occur as a result of my computer bein repaired. -. . ac"nowled e and a ree that Military Computer Support rely on information . have provided them in repairin my computer. . ac"nowled e that Military Computer Support will accept no liability for any loss or dama e to my computer 'includin hardware or software( which arises out of incorrect or incomplete information provided by me. 5. . ac"nowled e and a ree that 6business name7 will perform the computer repair services with due care and s"ill, but further ac"nowled e that the liability of Military Computer Support for any loss or dama e to my computer 'includin hardware and software(, however caused, is limited to supplyin the service a ain. Client Si%nature# Client Name *please print+# )ate#