CNG HO X HI CH NGHA VIT NAM

QCVN xxx: 2012/BTTTT

QUY CHUN K THUT QUC GIA V CHT LNG DCH V

TRUY NHP INTERNET C NH BNG RNG

National technical regulation on quality of

Internet Fixed Broadband Access Service

H NI - 2012

Mc lc
1 QUY NH CHUNG..................................................................................................................6
1.1 Phm vi iu chnh............................................................................................................6
1.2 i tng p dng.............................................................................................................6
1.3 Gii thch t ng................................................................................................................6
1.3.1 Doanh nghip cung cp dch v internet (ISP)............................................................6
1.3.2 Khch hng (ngi s dng)......................................................................................6
1.3.3 Cht lng dch v .....................................................................................................7
1.3.4 Dch v truy nhp internet c nh bng rng..............................................................7
1.3.5 Dch v truy nhp internet cp quang..........................................................................7
1.3.6 Dch v truy nhp internet cp truyn hnh..................................................................7
1.3.7 Dch v truy nhp internet xDSL..................................................................................7
1.3.8 Ti ln (Upload)...........................................................................................................7
1.3.9 Ti xung (Download) .................................................................................................7
1.3.10 Vdmax .....................................................................................................................7
1.3.11 Vdmin ......................................................................................................................7
1.3.12 Vumax

A. : .........................................................................................................7

1.3.13 Vumin

A. : ...........................................................................................................7

1.3.14 A. S c .................................................................................................................8
1.3.15 Phng php xc nhgi A. : ..................................................................................8
1.4 Ch vit tt........................................................................................................................8
2 QUY NH V CH TIU CHT LNG DCH V................................................................8
2.1 Cc ch tiu cht lng k thut........................................................................................8
2.1.1 Tc ti d liu trung bnh........................................................................................8

2.1.1.1 nh ngha.............................................................................................................8
2.1.1.2 Ch tiu..................................................................................................................9
2.1.1.3 Phng php xc nh...........................................................................................9
2.1.2 Lu lng s dng trung bnh....................................................................................9

2.1.2.1 nh ngha.............................................................................................................9
2.1.2.2 Ch tiu..................................................................................................................9
2.1.2.3 Phng php xc nh.........................................................................................10
2.1.3 T l dung lng truy nhp b ghi cc sai...............................................................10

2.1.3.1 nh ngha...........................................................................................................10
2.1.3.2 Ch tiu................................................................................................................10
2.1.3.3 Phng php xc nh.........................................................................................10
2.2 Cc ch tiu cht lng dch v.......................................................................................10

2.2.1 kh dng ca dch v...........................................................................................10

2.2.1.1 nh ngha...........................................................................................................10
2.2.1.2 Ch tiu................................................................................................................11
2.2.1.3 Phng php xc nh.........................................................................................11
2.2.2 Thi gian thit lp dch v .........................................................................................11

2.2.2.1 nh ngha ..........................................................................................................11

2.2.2.2 Ch tiu ...............................................................................................................11
2.2.2.3 Phng php xc nh.........................................................................................11
2.2.3 Thi gian khc phc mt kt ni................................................................................11

2.2.3.1 nh ngha...........................................................................................................11
2.2.3.2 Ch tiu................................................................................................................12
2.2.3.3 Phng php xc nh.........................................................................................12
2.2.4 Khiu ni ca khch hng v cht lng dch v.....................................................12

2.2.4.1 nh ngha...........................................................................................................12
2.2.4.2 Ch tiu................................................................................................................12
2.2.4.3 Phng php xc nh.........................................................................................12
2.2.5 Hi m khiu ni khch hng....................................................................................12

2.2.5.1 nh ngha...........................................................................................................12
2.2.5.2 Ch tiu................................................................................................................12
2.2.5.3 Phng php xc nh.........................................................................................12
2.2.6 Dch v h tr khch hng.........................................................................................12

2.2.6.1 nh ngha...........................................................................................................12
2.2.6.2 Ch tiu ...............................................................................................................13
2.2.6.3 Phng php xc nh.........................................................................................13
3 QUY NH V QUN L ......................................................................................................13
4 TRCH NHIM CA T CHC, C NHN.........................................................................13
5 T CHC THC HIN .........................................................................................................13
A.1 Danh sch cc website trong nc..............................................................15
A.2 Danh sch cc website quc t....................................................................15
Th mc ti liu tham kho...................................................................................................16

QCVN xxx- 1 : 2011/BTTTT

Li ni u
Cc quy nh v ch tiu cht lng dch v ca QCVN
xxx:2012/BTTTT

xy

dng

trn

QCVN

34:2011/BTTTT v tham kho cc khuyn ngh ITU-T G1000,

ITU-T G1010, ETSI EG 202 057-4, ti liu TR-126 cua DSL Forum.

QCVN xxx:2012/BTTTT do Vin Khoa hoc Ky thut Bu in Hc

vin Cng ngh bu chnh Vin thng bin son, V Khoa hc v

Cng ngh trnh duyt B Thng tin v Truyn thng ban hnh
km theo Thng t s ....../2012/TT-BTTTT ngy ... thng ....
nm 2012 ca B trng B thng tin v Truyn thng.

QCVN xxx : 2012/BTTTT

Quy chun k thut quc gia v cht lng dch v truy nhp
internet c nh bng rng
National technical regulation on quality of
Internet Fixed Broadband Access Service

1
1.1

QUY NH CHUNG

Phm vi iu chnh

Quy chun ky thut quc gia QCVN xxx: 2012/BTTTT quy inh mc gii hn cc ch tiu cht lng
i vi dch v truy nhp internet c nh bng rng sau:

Dch v truy nhp internet c nh bng rng s dung cng ngh FTTH/xPON (gi tt l dch v
truy nhp internet cp quang);

Dch v truy nhp internet c nh bng rng s dung cng ngh Modem cp (gi tt l dch v
truy nhp internet cp truyn hnh);

Dch v truy nhp internet c nh bng rng s dung cng ngh xDSL (gi tt l dch v truy
nhp internet xDSL).

1.2

i tng p dng

Quy chun k thut ny p dng i vi C quan qun l nh nc v cc doanh nghip cung cp

dch v internet thc hin qun l cht lng dch v truy nhp internet c nh bng rng theo cc qui
nh ca nh nc v ca B Thng tin v Truyn thng.
Quy chun ny cng l c s ngi s dng gim st cht lng dch v truy nhp internet c nh
bng rng ca cc doanh nghip.

1.3

Gii thch t ng

1.3.1 Doanh nghip cung cp dch v internet (ISP)

Doanh nghip thit lp mng v cung cp dch v truy nhp internet c nh bng rng theo cc quy
nh ca Nh nc v ca B Thng tin v Truyn thng.

1.3.2 Khch hng (ngi s dng)

C nhn, t chc Vit Nam hoc nc ngoi s dng dch v truy nhp internet c nh bng rng.

QCVN xxx- 1 : 2011/BTTTT

1.3.3 Cht lng dch v
Kt qu tng hp ca cc ch tiu th hin mc hi lng ca ngi s dng dch v i vi dch v
.

1.3.4 Dch v truy nhp internet c nh bng rng

Dch v truy nhp internet c cung cp thng qua mng vin thng c nh mt t da trn cc
cng ngh khc nhau c tc ti thng tin xung t 256kb/s tr ln.

1.3.5 Dch v truy nhp internet cp quang

Dch v truy nhp internet c nh bng rng da trn h cc cng ngh FTTH/xPON, cho php truy
nhp thng tin tc cao trn ng thu bao quang, phn phi bng tn ti xung v bng tn ti ln
ngang bng nhau.

1.3.6 Dch v truy nhp internet cp truyn hnh

Dch v truy nhp internet c nh bng rng thng qua h thng cp ng trc (Coaxial Network) ca
mng cp truyn hnh da trn cng ngh Modem cp, cho php truy nhp thng tin tc cao trn
ng thu bao, phn phi bng tn ti xung c th ln hn bng tn ti ln.

1.3.7 Dch v truy nhp internet xDSL

Dch v truy nhp internet c nh bng rng da trn h cc cng ngh xDSL, cho php truy nhp
thng tin tc cao trn ng thu bao DSL, phn phi bng tn ti xung c th ln hn bng tn
ti ln (v d: ADSL, HDSL, MDSL, RADSL, SDSL, VDSL).

1.3.8 Ti ln (Upload)
Ti d liu theo hng t h thng thit b ca khch hng v pha h thng thit b ca DNCCDV.

1.3.9

Ti xung (Download)

Ti d liu theo hng t pha h thng thit b ca DNCCDV n thit b ca khch hng.

1.3.10

Vdmax

Tc ti a ca ti xung c ghi trong hp ng cung cp dch v gia DNCCDV v khch hng.

1.3.11

Vdmin

Tc ti thiu ca ti xung c ghi trong hp ng cung cp dch v gia DNCCDV v khch

hng.

1.3.12

Vumax

A. :

Tc ti a ca ti ln c ghi trong hp ng cung cp dch v gia DNCCDV v khch hng.

1.3.13

Vumin

A. :

Tc ti thiu ca ti ln c ghi trong hp ng cung cp dch v gia DNCCDV v khch hng.

QCVN xxx : 2012/BTTTT

1.3.14

A. S c

H hng ca mt hoc mt s phn t ca mng ca DNCCDV dn n vic lm gin on cung cp

dch v.

1.3.15

Phng php xc nhgi A. :

Phng php xc nh l cc phng php nh gi cht lng dch v vi mc ly mu ti thiu

c quy nh C quan qun l nh nc v DNCCDV p dng trong vic o kim cht lng dch
v.
Mi ch tiu cht lng c quy nh mt hay nhiu phng php xc nh khc nhau. Trong trng
hp ch tiu cht lng dch v c xc nh bng nhiu phng php khc nhau ti Quy chun ny
th ch tiu cht lng c nh gi l ph hp khi kt qu nh gi bi mi phng php u ph
hp vi mc ch tiu quy nh.

1.4

Ch vit tt

ADSL

Asymmetric Digital Subscriber Line

DNCCDV

ng dy thu bao s khng i xng

Doanh nghip cung cp dch v internet

FTTH

Fiber To The Home

Cp quang n tn thu bao

ISP

Internet Service Provider

Doanh nghip cung cp dch v internet

IX

Internet eXchange

Trm trung chuyn internet

VNIX

Vietnam

National

Internet Trm trung chuyn internet quc gia Vit Nam

eXchange
xDSL

x - Digital Subscriber Line

H cc cng ngh trn ng dy thu bao

s

xPON

x - Passive Optical Network

H cc cng ngh trn mng cp quang th

ng

2
2.1

QUY NH V CH TIU CHT LNG DCH V

Cc ch tiu cht lng k thut

2.1.1 Tc ti d liu trung bnh

2.1.1.1 nh ngha
Tc ti d liu trung bnh gm tc ti xung trung bnh v tc ti ln trung bnh:
- Tc ti xung trung bnh l t s gia tng dung lng d liu ti xung trn tng thi gian ti
xung. Tc trung bnh ti xung gm hai loi: tc trung bnh ti xung ring (P dr) c tnh cho
tng mu o v tc trung bnh ti xung ton th (Pdtt) c tnh chung cho tt c cc mu o.

QCVN xxx- 1 : 2011/BTTTT

- Tc ti ln trung bnh l t s gia tng dung lng d liu ti ln trn tng thi gian ti ln. Tc
trung bnh ti ln gm hai loi: tc trung bnh ti ln ring (Pur) c tnh cho tng mu o v tc
trung bnh ti ln ton th (Putt) c tnh chung cho tt c cc mu o.
2.1.1.2 Ch tiu
- Tc ti d liu trung bnh ni mng (s dng website ca DNCCDV):

Pdtt 0,8 Vdmax v Putt 0,8 Vumax;

S lng mu ti xung c Pdr Vdmin: 95 %;

S lng mu ti ln c Pur Vumin: 95 %;

- Tc ti d liu trung bnh ngoi mng trong nc (s dng website trong nc khng phi ca
DNCCDV):

Pdtt 0,7 Vdmax v Putt 0,7 Vumax;

S lng mu ti xung c Pdr Vdmin: 95 %;

S lng mu ti ln c Pur Vumin: 95 %;

- Tc ti d liu trung bnh ngoi mng quc t (s dng website quc t khng phi ca
DNCCDV):

Pdtt 0,5 Vdmax v Putt 0,5 Vumax;

S lng mu ti xung c Pdr Vdmin: 95 %;

S lng mu ti ln c Pur Vumin: 95 %;

2.1.1.3 Phng php xc nh

Phng php m phng. S lng mu o ti thiu l 100 mu o ti tp (file) d liu vo cc gi
khc nhau trong ngy vi mi loi ti ln ni mng, ti xung ni mng, ti ln ngoi mng trong nc
v quc t, ti xung ngoi mng trong nc v quc t. Dung lng ca tp d liu dng thc
hin mu o t 2 MB tr ln i vi php o ti xung, t 1 MB tr ln i vi php o ti ln. Trong
qu trnh ly mu, khng s dng cc phn mm tng tc ti tp v khng thc hin ti nhiu hn
1 tp d liu ng thi. Danh sch cc website s dng thc hin cc mu o ti tp d liu nu ti
ph lc A ca Quy chun ny. Phng php xc nh ny p dng cho tng gi dch v ca DNCCDV.

2.1.2 Lu lng s dng trung bnh

2.1.2.1 nh ngha
Lu lng s dng trung bnh l t s gia lng d liu trung bnh truyn qua ng truyn trong
mt n v thi gian v tc ti a ca ng truyn (tnh bng bit/s). Lu lng s dng trung bnh
ca mi hng kt ni c xc nh trn c s tng dung lng ca hng kt ni . Hng kt
ni l hng kt ni internet t ISP n internet quc t, n trm trung chuyn internet (IX), n trm
trung chuyn internet quc gia (VNIX), n cc ISP khc, bao gm c hng i v hng v.
2.1.2.2 Ch tiu
Lu lng s dng trung bnh ca mi hng kt ni 70 %.

QCVN xxx : 2012/BTTTT

2.1.2.3 Phng php xc nh

Phng php gim st. Gim st lu lng tt c cc hng kt ni trong khong thi gian ti thiu l
7 ngy lin tip.

2.1.3 T l dung lng truy nhp b ghi cc sai

2.1.3.1 nh ngha
T l dung lng truy nhp b ghi cc sai l t s gia tng gi tr tuyt i dung lng truy nhp b
ghi cc sai trn tng dung lng truy nhp thc.
Dung lng truy nhp thc l dung lng ca d liu m phng hoc gim st xc nh ti giao din
kt ni Modem Internet vi my tnh ca khch hng. Dung lng truy nhp thc bao gm c d liu
cho vic duy tr kt ni, thit lp, nh dng gi tin, v tnh trong khong thi gian t lc kt ni
internet thnh cng v my tnh nhn lnh ti cc mu o cho ti khi my tnh thng bo vic ti
hon tt v ngt kt ni Internet.
Dung lng truy nhp b ghi cc sai l chnh lch d liu m DNCCDV dng tnh cc cho
khch hng vi dung lng truy nhp thc.
Ch tiu ny ch p dng cho hnh thc tnh cc theo dung lng truy nhp.
2.1.3.2 Ch tiu
T l dung lng truy nhp b ghi cc sai 0,1 %.
2.1.3.3 Phng php xc nh
- Phng php m phng. Tng dung lng cc mu o (tnh cho tt c cc cc gi dch v) ti thiu
l 1000 MB. Hai mu o thc hin cch nhau 10 s.
- Phng php gim st. S dng cc thit b gim st dung lng truy nhp qua ng dy thu bao
ca khch hng. Thi gian thc hin gim st t nht l 7 ngy lin tip.

2.2

Cc ch tiu cht lng dch v

2.2.1

kh dng ca dch v

2.2.1.1 nh ngha
kh dng ca dch v (D) l t l thi gian trong DNCCDV sn sng cung cp dch v cho khch
hng:

T
D = 1 f
Tr

100%

Trong :

Tr : Thi gian xc nh kh dng ca dch v.

T f : Thi gian s c thuc trch nhim ca DNCCDV c tnh theo cng thc:

QCVN xxx- 1 : 2011/BTTTT

N

Tf =
i =1

ri
ti
Ri

N : Tng s ln xy ra s c trong thi gian xc nh kh dng

Ri : Tng s thu bao Internet ti thi im xy ra s c th i
ri : S thu bao Internet b nh hng trong s c th i
ti thi gian s c th i
2.2.1.2 Ch tiu
kh dng ca dch v 99,5 %.
2.2.1.3 Phng php xc nh
Phng php thng k. Thng k ton b s c trong thi gian xc nh kh dng. Thi gian xc
nh kh dng ti thiu l 3 thng lin tip tr v trc k t thi im xc nh.

2.2.2

Thi gian thit lp dch v

2.2.2.1 nh ngha
Thi gian thit lp dch v (E) l khong thi gian c tnh t lc DNCCDV tip nhn n yu cu
cung cp dch v truy nhp internet c nh bng rng ca khch hng cho ti khi khch hng c th
s dng c dch v.
2.2.2.2 Ch tiu
- Trng hp c sn ng dy thu bao: 90 % s hp ng cung cp dch v c thi gian thit
lp dch v E 5 ngy.
- Trng hp cha c ng dy thu bao:
+ Ni thnh, th x: 90 % s hp ng cung cp dch v c thi gian thit lp dch v E 12 ngy.
+ Th trn, lng, x: 90 % s hp ng cung cp dch v c thi gian thit lp dch v E 20 ngy.
2.2.2.3 Phng php xc nh
Phng php thng k. Thng k ton b yu cu thit lp dch v truy nhp internet c nh ca
DNCCDV trong khong thi gian ti thiu l 3 thng lin tip tr v trc k t thi im xc nh.

2.2.3

Thi gian khc phc mt kt ni

2.2.3.1 nh ngha
Thi gian khc phc mt kt ni (R) c tnh t lc DNCCDV nhn c thng bo v vic mt kt
ni internet t pha khch hng hoc t h thng thit b ca doanh nghip n lc kt ni c khi
phc.

11

QCVN xxx : 2012/BTTTT

2.2.3.2 Ch tiu
- Ni thnh, th x: 90 % s ln mt kt ni c R 36 gi.
- Th trn, lng, x: 90 % s ln mt kt ni c R 72 gi.
2.2.3.3 Phng php xc nh
Phng php thng k. Thng k y s liu khc phc mt kt ni trong khong thi gian ti thiu
l 3 thng lin tip tr v trc k t thi im xc nh.

2.2.4

Khiu ni ca khch hng v cht lng dch v

2.2.4.1 nh ngha
Khiu ni ca khch hng v cht lng dch v l vic khch hng phn nh s khng hi lng v
cht lng dch v c bo cho DNCCDV bng n khiu ni.
2.2.4.2 Ch tiu
T l khiu ni ca khch hng v cht lng dch v 0,25 khiu ni/100 khch hng/3 thng lin
tip.
2.2.4.3 Phng php xc nh
Phng php thng k. Thng k ton b s khiu ni ca khch hng v cht lng dch v trong
khong thi gian ti thiu l 3 thng lin tip tr v trc k t thi im xc nh.

2.2.5

Hi m khiu ni khch hng

2.2.5.1 nh ngha
Hi m khiu ni ca khch hng l vn bn ca DNCCDV thng bo cho khch hng c n, th
khiu ni v vic tip nhn v xem xt gii quyt khiu ni.
2.2.5.2 Ch tiu
DNCCDV phi c vn bn hi m cho 100 % khch hng khiu ni trong thi hn 2 ngy lm vic k
t thi im tip nhn khiu ni.
2.2.5.3 Phng php xc nh
Phng php thng k. Thng k ton b vn bn hi m cho khch hng khiu ni v cht lng
dch v trong khong thi gian ti thiu l 3 thng lin tip tr v trc k t thi im xc nh.

2.2.6

Dch v h tr khch hng

2.2.6.1 nh ngha
Dch v h tr khch hng l dch v gii p thc mc, h tr, hng dn s dng, cung cp thng tin
cho khch hng v dch v truy nhp internet c nh bng rng.

QCVN xxx- 1 : 2011/BTTTT

2.2.6.2 Ch tiu
- Thi gian cung cp dch v h tr khch hng bng nhn cng qua in thoi l 24 h trong ngy.
- T l cuc gi ti dch v h tr khch hng chim mch thnh cng v nhn c tn hiu tr li ca
in thoi vin trong vng 60 giy 80 %.
2.2.6.3 Phng php xc nh
- Phng php m phng hoc gi nhn cng. Thc hin m phng hoc gi nhn cng ti dch v h
tr khch hng. S cuc gi th ti thiu l 250 cuc gi vo cc gi khc nhau trong ngy.
- Phng php gim st. Thc hin gim st tt c cc cuc gi ti dch v h tr khch hng bng
thit b hoc bng tnh nng sn c ca mng. S lng cuc gi ly mu ti thiu l ton b cuc gi
trong 7 ngy lin tip.

QUY NH V QUN L

3.1 Cc Doanh nghip cung cp dch v khi cng b cht lng phi nu r cc gi tr V dmax, Vdmin, Vumax,
Vumin i vi tng gi dch v c th.
3.2 Cc ch tiu cht lng dch v truy nhp internet c nh bng rng c qun l theo quy nh
v qun l cht lng dch v bu chnh, vin thng (Quyt nh s 27/2008/Q-BTTTT ngy 22 thng
04 nm 2008 ca B trng B Thng tin v Truyn thng).

TRCH NHIM CA T CHC, C NHN

4.1 Cc Doanh nghip cung cp dch v phi m bo cht lng Dch v truy nhp internet c nh
bng rng ph hp vi Quy chun ny, thc hin cng b hp quy theo Quy nh v chng nhn hp
chun, chng nhn hp quy v cng b hp chun, cng b hp quy (ban hnh km theo Quyt nh
s 24/2007/Q-BKHCN ngy 28 thng 09 nm 2007 ca B trng B Khoa hc v Cng ngh) v
chu s kim tra ca c quan qun l nh nc theo cc quy nh hin hnh.
4.2 Trch nhim c th ca cc Doanh nghip cung cp dch v v cc i l dch v vin thng c
quy nh ti quy nh v qun l cht lng dch v bu chnh, vin thng (Quyt nh s 27/2008/QBTTTT ngy 22 thng 04 nm 2008 ca B trng B Thng tin v Truyn thng).

T CHC THC HIN

5.1. Cc Qun l cht lng Cng ngh thng tin v Truyn thng v cc S Thng tin v Truyn
thng c trch nhim t chc hng dn, trin khai qun l cht lng dch v truy nhp internet c
nh bng rng theo Quy chun ny.
5.2. Trong trng hp cc quy nh nu ti Quy chun ny c s thay i, b sung hoc c thay th
th thc hin theo quy nh ti vn bn mi.

13

QCVN xxx : 2012/BTTTT

QCVN xxx- 1 : 2011/BTTTT

Ph lc A
(Quy nh)
Danh sch cc website s dng thc hin cc mu o cht lng dch v
truy nhp Internet c nh bng rng
A.1

Danh sch cc website trong nc

Cc website ca cc DNCCDV;
www.dantri.com.vn;
www.thanhnien.com.vn;
www.tuoitre.com.vn;
www.vietnamnet.vn;
www.vnexpress.net;

A.2

Danh sch cc website quc t

www.amazon.com;
www.bbc.co,uk;
www.download.com;
www.google.com;
www.microsoft.com;
www.yahoo.com;
www.mediafire.com;

15

QCVN xxx : 2012/BTTTT

Th mc ti liu tham kho

[1] Quyt nh s 27/2008/Q-BTTTT ca B trng B Thng tin v Truyn thng ngy 22 thng 04
nm 2008 ban hnh Danh mc cc dch v vin thng bt buc qun l cht lng.
[2] QCVN34:2011/BTTTT: Quy chun k thut quc gia v cht lng dch v truy nhp Internet
ADSL.
[3] Thng t s 05/2012/TT ca B trng B Thng tin v Truyn thng ngy 28 thng 05 nm 2012
ban hnh quy nh v Phn loi cc dch v vin thng.
[4] ITU-T G1000 (2001): Communications quality of service: A framework and definitions (Cht lng
dch v truyn thng: Khun kh chung v cc nh nga)
[5] ITU-T G1010 (2001): End user mutimedia QoS categories (Cc loi QoS a phng tin cho
ngi s dng u cui ).
[6] ETSI EG 202 057-4 V1,2,1(2008) Speech Processing, Transmission and Quality Aspects
(STQ);User related QoS parameter definitions and measurements; Part 4: Internet access (Cc vn
v x l thoi, truyn dn v cht lng (STQ); Cc nh ngha v o lng tham s QoS lin quan n
ngi s dng; Phn 4: Truy nhp internet).
[7] DSL Forum TR-126 (2006): Triple-Play Services Quality of Experience (QoE) Requirements, (Cc
yu cu cht lng tri nghim cho cc dch v Triple-Play).