Vanessa Brink

P: 774.230.7820. E: vbrink1585@gmail.com A: 16 Wall Street Worcester, MA 01604

______________________________________________________________________________ PROFESSIONAL ACCOMPLISHMENTS

Better Business Bureau Ethics Award Team Recipient at Vision Advertising Promoted after a 1 to Porsche Cars Area Resolution Manager at current marketing/customer service firm Chosen to attend Porsches exclusive 2013 Boxster and 2014 Cayman vehicle training 2 years in a row
PERSONAL ACCOMPLISHMENTS

Studied, interned and lived in London, UK, traveled to 8 countries Received my Masters of Professional Communications/Marketing in 1 year Lambda Pi Eta Communications Honor Society Member Clark Universitys Richard Mulligan High Scholastic Achievement Award
EDUCATION

Clark University, Worcester, MA Masters, Science of Professional Communications/Marketing Communications, GPA 3.78 May 2008 BA, Communications and Culture & Studio Art, Graduated May 2007, Deans List, Cum Laude Birkbeck University, London University, London, UK Semester abroad 1/06-5/06
PROFESSIONAL EXPERIENCE

Area Resolution Manager/Marketing, Advanced Marketing Solutions, Porsche Cars N.A. 9/12-Present Promoted to project case manager, handle high-priority cases from inception to completion Budget management, coordination of upper-level managers and product experts/specialists Address product concerns, ensure brand satisfaction, provide high-value goodwill for case resolutions Customer Commitment Specialist, Advanced Marketing Solutions, Porsche Cars N.A. 3/11-9/12 Addressed customer issues, answered product questions, customer surveys, voicemails, emails Enter/updated customer information, marketing brochures and posters fulfillment Trained specialists, issued goodwill, researched and created Certificate of Authenticitys Assisted VIP customers with VIP vehicle events Restaurant/Bar Manager, Sherwoods Restaurant and Grille 9/11-8/12 Graphic Designer/ Editing, Sustineo Creative and Various Employers 10/08-10/10 Involved in the whole design process. Designed marketing pieces: brochures, event posters and pamphlets for local businesses. Collaborated with printing facilities to generate end product. Edited marketing materials for Sustineo Creative Advertising. Advertising Agency Office Manager Role/Internship, Vision Advertising 9/07-12/07 Managed office activities/schedules, handled client issues, supervised incoming projects, helped design artwork/marketing materials, sent out press releases and tracked the progress of projects. Graphic Design Internship, Circle IMC, London, UK 1/06-4/06 Designed and created promotional pieces, mock-ups, posters, DVD covers and .2advertising material for clients including Fuji film, Chivas Brothers Whiskey, Glenlivet Whiskey and Slough Real Estate. Vocational Job Coach, Tantasqua Regional High School 4/10-3/11 Art Gallery Proctor, Clark University V&PA Department 9/03-5/08 Art Director Assistant, Clark University 1/05-1/06 Installed/designed art shows, hosted art show openings, maintained Art Centers announcements/postings, responsible for upkeep of art shows throughout their installation. Art Gallery Coordinator, Clark University V&PA Department 9/06-5/07 Planned and positioned the layout of artwork and installed five art shows, hosted art show openings.
SKILLS

Advanced in: Microsoft Office Suite, SAP, CAP computer programs, CRM marketing computer software Proficient in: Adobe Illustrator, InDesign, Photoshop, and other various social media platforms Hard working, creative, diligent, personable, detail oriented, outgoing, friendly