TQM and QFD: exploiting a customer complaint management system

Veronica Gonzalez Bosch;Francisco Tamayo Enriquez The International Journal of Quality & Reliability Management; 2005; 22, 1; ProQuest pg. 30

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Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

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Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

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