Ann Roads

11091 Shilling Avenue #1453 South Jordan, UT 84095 tippi59@yahoo.com (801) 583-8361

QUALIFICATIONS
Extensive experience with customer service Able to maintain a cheerful attitude and professional demeanor in often busy and stressful circumstances Checked and balanced petty cash at end of business day Excellent communication and people skills Proficient in MS Office software

WORK EXPERIENCE
Salt Lake Community College South Jordan, UT Library Assistant II 2013-Present

Roseman University of Health Sciences Assistant Librarian South Jordan, UT 2007-2013 Managed the South Jordan Library until a permanent campus manager was hired Supervised staff full-time, part-time, temps and student worker Provided reference information to library patrons Assisted students and staff with research papers Resolved patron issues and complaints Provided general information during student orientation for each discipline Member of Healthy Points Committee and Fringe Benefits Committees Planned and executed campus-wide activities

Girl Scouts of the USA - Wagon Wheel Council

Registrar/Outreach Program Coordinator

Colorado Springs, CO 2003 Processed registrations, reservations, and fees, successfully resolving most related concerns and problems Generated databases, forms, reports and publications as required Responded to customer questions Served as leader to four Girl Scout troops in underprivileged areas Colorado Springs School District 11
Colorado Springs, CO Taught students in a variety of subjects Specialized in ESL and special needs students

Substitute School Teacher

2001-2003

Pikes Peak Library District Colorado Springs, CO

Information Services Specialist/Special Events Coordinator

1990-2001 Provided direct public service in the downtown public library for eleven years Organized educational and outreach programs for youth and adults Conducted presentations for local business and community organizations Editor of departmental newsletter Member of library Strategic Planning Committee to set long-term goals Prepared correspondence, agendas, mailing labels Compiled monthly reports and departmental statistics Trainer for Internet, E-mail, MS Word, and online card catalog for staff and patrons

VOLUNTEER EXPERIENCE Guadalupe School

ESL Teacher

Salt Lake City, UT 2013 Teach ESL to low income adult students from all nationalities Follow assignments made to fit each students ability and track their progress

Peace Corps Volunteer

Naivasha, Kenya

HIV/AIDS & Hygiene Educator

2003

EDUCATION University of Missouri-Columbia

B.S. in Recreation & Park Administration