American Society for Quality

Cincinnati Section
“Back to Basics” 2008 Seminar Series
BASIC Survey of
SPC HUMAN ERROR
THURSDAY, MARCH 13, 2008 FRIDAY, MARCH 14, 2008

UCL
New! It’s getting
tougher to fool
LCL
proof.
The fool’s are
getting smarter!
. 6σ
Not heavy math! Overview of errors we make.
Easily understood. Why and how we make errors.
A small class with individualized A better understanding of the challenges
attention to be sure you get it! Quality professionals face.

SEMINAR TOPICS SEMINAR TOPICS

 Making and plotting X & R charts  Our hard-wired actions

 Memory packets, long term & working memory,
 Interpreting for "in control"  Feelings of knowing, solution retrieval
 Skill, rule & knowledge based errors
 What to do if its not in control, 6 M's  Survey of Juran’s Handbook on Human Error:
 The human sensor
 Contrasting "in control" to "in spec"  Error remedies
 Management caused errors
 Understanding Process capability  Fool proofing
 Poke-Yoka
 Cp & Cpk  Successive Check System
 Auditing a procedure
 Lifetime of real life “floor” & service examples.  Human error fault tree
.
ABOUT THE SEMINAR ABOUT THE SEMINAR
A lively involving, hands on seminar for daily users. Better understanding of human errors beyond basic
Not a SOMINEX, math treatment. Root Cause Analysis & Corrective Action.
A refinement of 30 yrs of SPC experience. Beyond “Talked to the operator.

WHO SHOULD ATTEND Auditors, engineers, techs, WHO SHOULD ATTEND

inspectors & operators who need to understand Control Folks responsible understanding why and how we make
Charts for personal survival skills for QS/ISO & 6σ. errors to possibly prevent them.

SEMINAR LOCATION
Cal for site location SEMINAR LEADER
Denis Hogya, MBA,
ASQC Fellow, CQE
8:30 START both days 35 yrs in Quality Mgt.
Cost $289 each day Fortune 100 companies
Former ASQC Regional Dir.
ONE CEU per day! Over 3,000 have attended
his classes & seminars.

CLASS SIZE IS LIMITED TO 18 FOR YOUR PERSONAL

ATTENTION. CALL NOW 513-770-4094
denishogya@fuse.net