FICCI

CE

Business Process Reengineering

FICCI

CE

BPR

Business process reengineering is the concentration on the improvement of key business processes to ensure that outputs are delivered with speed, service and quality.

FICCI

CE

3 Dimensions of BPR

1. Speed 2. Service 3. Quality

FICCI

CE

BPR - Radical improvement

Reengineering is all about reinventing the entire organization - including its people, structures - rather than just processes. Organizations looking for radical improvement need BPR.

FICCI

CE

Why Reengineer ?

People are limited and simple. The organizations had to design very simple tasks and jobs for them to do . This in turn led to complex organizational systems , because when the work that is being done is simple and fragmented we need a lot of overhead to tie it all together. Result - high cost , poor quality and bad service.

FICCI

CE

5 steps in Reengineering

Develop business vision and process objectives Identify processes to be redesigned

Understand and measure existing processes

Identify information technology levels Design and build a prototype of the process

FICCI

CE

BPR : Where to start.

Forget what your competitor is doing . Take , instead , a clean sheet of paper and design your process the way you would have done it had you started from scratch.

FICCI

CE

BPR - Key Business Processes

Starting afresh enables an organization to identify the Key Business Processes and ordinary business processes. KBPs offer maximum value propositions to the customer .Ordinary business processes offer little or no value propositions to customers.