-Global Management Services-

Team #2 Team Members: Maddy Smith, Ashley Reddy, Shelly DeHenning, Eli Slater, Cortney Kourie

Case Study: Chapter 8 Managing Change and Innovation Case Application: Stress Kills Part 2 (p. 430)

Outline
Current Background Information/Project Definition Statement

Objectives/Future State/Desired Outcome

Current Situation/As is State Recommendation of Solution/ Future Outcome Success Criteria/Measures Support Required Next Steps/Timeline

Background/Project Definition
French Telecom is a multicultural telecommunications corporation, originated in 1994 Offers mobile, landline, internet, and IPTV services since 2006 Name change to Orange S.A. in 2013 Current CEO Stephane Richard 170,000 current employees worldwide 230 million customers worldwide

Stephane Richard CEO

Project definition statement

Multiple instances of staff suicides from 2006-2008.

Employees felt very stressed due to being moved around in company, little job stability, low pay, stressful commuting, excessive workload, fear of being laid off.
Led to an every man for himself work environment that led to mistrust and backstabbing. Employee numbers dropped by 22,000 in two years. Outside the company, Paris prosecutors office opened an investigation of the company after suicides; while media jumped on the story as well.

Objectives/Future State/Desired Outcome

Fix the companies problems and prevent any more staff suicides. Create a more stress free environment for employees. Raise employee morale. Create a positive company image.

Current Situation/As is state

Company is currently doing poorly and in need of a change. Staff members feel overwhelmed with work. Stress results in staff suicides, as well as multiple employees leaving. Harmful and unethical workplace. Executives of company choose to not change environment.

SWOT Analysis/Recap:
Internal Strengths
-system for lean management -recognized need to reduce workforce -hired a new manager to rectify the alleged known problem -company lawyer

Weaknesses
location of employees constantly changing Shareholders Trade union leaders company doctors

External Opportunities
-attempt to rebrand themselves -change face in the media -continue to maintain market share

Threats
-sanitization of company, need to prove a healthy work environment is present to public -ethical boundaries -honesty in approach to investigation -Pariss Prosecutors office -French media

***We want to overcome the threats through a plan of action.

Recommendation of Solution/ Future Outcome

Option 1: Do nothing.

By doing this, the problem will not be resolved.

Recommendation of Solution/ Future Outcome

Option 2: Follow the company and suggest that certain personnel conduct an investigation to determine how and why this phenomena of stress and brutality took place.

Recommendation of Solution/ Future Outcome

Option 3: Conduct a separate investigation to determine whether this activity was illegal or legal.

Recommendation of Solution/ Future Outcome

Option 4: The final option is to combine options 2 and 3 and conduct each investigation, being as thorough as possible.

Success Criteria/ Measures

Post evaluation survey

Return in approximately 6 months

Survey the companys business practices Evaluate attitudinal surveys Evaluate the sense of morale Impact of organizational changes Evaluate therapy and compensation offers

Support Required
Investigation into the company. Need to hire/bring in investigators to look at details of what happened and find those responsible. Therapists/Lawyers/Insurance companies/Other resources required to make drastic change to the company. Media cooperation to better the image of the company. Undetermined amount of money required to provide these changes.

Next Steps/Timeline
March 2014 Analysis April 2014 Design June 2014 Develop August 2014 Implement
December 2014 Evaluate