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  • Avaya Technical Support Escalation Table

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    Puneet_m16
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    This document provides contact information for escalating support issues at Avaya, including phone numbers and email addresses for the Premium Team Help Desk, Duty Manager, senior managers, and regional support leader. It also lists the IVR support team separately and notes that customers should always quote their IVR System ID number when raising a support case.

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    This document provides contact information for escalating support issues at Avaya, including phone numbers and email addresses for the Premium Team Help Desk, Duty Manager, senior managers, and regional support leader. It also lists the IVR support team separately and notes that customers should always quote their IVR System ID number when raising a support case.

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    © All Rights Reserved
    Téléchargez comme PPT, PDF, TXT ou lisez en ligne sur Scribd
    Signaler comme contenu inapproprié
    48 vues1 page

    Avaya Technical Support Escalation Table

    Transféré par

    Puneet_m16
    This document provides contact information for escalating support issues at Avaya, including phone numbers and email addresses for the Premium Team Help Desk, Duty Manager, senior managers, and regional support leader. It also lists the IVR support team separately and notes that customers should always quote their IVR System ID number when raising a support case.

    Droits d'auteur :

    © All Rights Reserved
    Téléchargez comme PPT, PDF, TXT ou lisez en ligne sur Scribd
    Signaler comme contenu inapproprié
    sur 1

    2009. All rights reserved.

    Avaya Technical Support Escalation Table


    AGS Premium Team Help Desk
    08702-411439 Pin 2161
    Global Service Centre
    Duty Manager
    +44 1483 443299
    Out of Hours
    +44 1483 443299
    John J Caddle
    Snr. Service Delivery Mgr
    D: +44 1483 308457
    M : 07891 900040
    johncaddle@avaya.com

    Ged Bannon
    Service Delivery Mgr
    D: +44 1483 308076
    M: 7866 889500
    a
    Out of Hours
    +44 1483 308667
    James Stevenson
    Service Director UK/Ire
    01483 308646
    AGS Premium Team Help Desk
    08702-411439 Pin Code 2161
    Always quote your IVR System ID
    number to raise a case.
    1
    st
    Level Escalation
    Mark Lowe
    Customer Serv. Mgr
    D: 01628 515 084
    M: 07740 539316
    lowem@avaya.com
    2
    rd
    Level Escalation
    Andy Tidswell
    Head of Technical Support
    01628 515 136
    07710 875 728
    andytidswell@avaya.com
    Avaya Technical Support Teams
    All Avaya Telephony Solutions
    (Excluding IVR)
    Avaya IVR Solutions
    (IVR only)
    3
    rd
    Level Escalation
    Les Taylor
    EMEA Regional Support Leader
    01483 309 173
    07891 900 343
    ltaylor2@avaya.com

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