INTERNAL PROCESSES & SYSTEMS

(Evolving HR Processes)
KEY METRICS REVIEW & PLANNING
(Staffing, Attrition, Performance, EVA)
EMPLOYEE ENGAGEMENT
(Satisfaction, Career Aspirations & Celebrations)
SUPPORTING BUSINESS NEEDS
(HR Structure, Recruitment, & Allocation)
CUSTOMER SATISFACTION
(Competent Workforce, delivering quality)
NEW HR MANDATE
DEVELOPMENT OF HR WORKFORCE
(Competency Planning, & Development )
Need for HR Value Changing
Dynamics
Change in internal
environment
Change in external
environment
Company focus
Nature of work
Employee profile
Employee aspiration

Competition
Technology
Globalization
Local & foreign
regulations
Role of HR Professionals
The Past The Future
Operational
Monitor
Short term
Administrative
Reactive
Activity focus

Strategic
Partner
Long term
Consultative
Proactive
Solution focus
Emerging Roles for HR
Professionals
Human Capital
Developer
Functional
Expert
Employee
Advocate
Strategic
Partner
HR Leader
Evolution of HR Roles

Now onwards.

Till now.
Employee
Champion
Administrative
Expert
Change Agent
Strategic Partner
Employee Advocate (EA),
Human Capital (HC) Developer
Functional Expert
Strategic Partner
Strategic Partner
Leader