Afra Shames-H00214566-Journal2

Afra Shames H00214566 Journal 2
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HIGHER COLLEGES OF TECHNOLOGY
RAS AL KHAIMA WOMENS COLLEGE
WORK EXPERIENCE JOURNALS
Journal 2

Afra Shames Rashed H00214566
Instructor :Ibrahim Moustafa

Date : 11/5/2014


1

Week 2
According to the second week I worked on different departments includes two days on
corporate communications department, one day on IT department and two days on
finance department and all these department using technology like, computers,
telephones and emails for communication and these I already know about it, SAP &
Oracle As Form Service programs are using for service the customer and the
organization departments and this newly learned, also I learned how to work on the
applications for phones, special system to purchase their materials, surveillance cameras,
etc. in their work. In addition, all these technology make the work easily to find and
enter the information, organized the work, professional and save the information, data
and time for the customers and the organization.


2

Work issue and responsibilities
During this week I face some of issue in the corporate communications department which
is I have to write fixed text from draft on paper and rewrite in the computer and I
misunderstand of some of words so I wrote it on a wrong ways. But, the supervisor
corrects it again for me to re-correct it. From this, Im tried to use my skills to increase
my concentration and work hard to avoid this mistake so I produced a professional work
at the end.
Furthermore, on this week I meet different personality and culture of employee and
customers so I have to deal professionally with them and I tried to understand them well
to avoid communication problems.
In addition, in finance department we faced a customers problem. For example, one of
the customers made a conflict because of misunderstanding but the employees of finance
department solved this problem easily. So through this circumstance, I acquired how to
deal with this kind of customers.
Finally, I worked on their programs and it was difficult at the first, but after practicing it
become easily. So this needs a helps from my colleagues to produce good work without
any mistake and problem.


3

The work plan on week 2 includes the activities that I did with different supervisors.

Firstly, on the corporate communications department I worked with the supervisor Dr.
Hytham Yahya Al Khwaga and I recognition of all parts of corporate communications
and I learned their work style. In addition, I wrote a fixed text (Arabic Text) for the writer
Dr. Ghazi Mukhtar Tulaimat then I review it again through changing the mistake so in
this part I used my typing skill, resolving skill, time management skill I finish it early
and organizing skill to present great job. I attached this work on word document.
Secondly, on the IT section I worked under supervision Emad Mustafa and my work
was made request on the SAP program for IT section includes papers, files, etc. then
send this request by email to purchase section to pay their needs. In addition, I entered on
the website of the RAK Municipality (home control) to add news on the media center. As
you see below,


4

In addition, I did same job but for the mobile application as you see below, I have to enter
on the control panel to add the news.

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6

Thirdly, according to above I worked on finance department with 6 staff each one has a
different jobs under supervision Mariam Nasib Seed and I used technology to do my work
like SAP program and Oracle As Form Service for servicing the organizations includes
all departments and the customers. For example, I operated on Oracle As form Service
program with General Professor Aisha sulman Alqadi and her work is related to the
statement of receipts and payments and exemptions of limited period which includes
account number, account name, debtor and creditor so she made that and I learned how to
do it. Example below,

7


8

Also, I learned from her how to make bill for the customers or employees who have to
pay for the transaction or any request which called payment request to receive printed
paper called payment bond which means they are paid. For example, Hasan
Mohammed request a bags cost 100 AED so he have to make a payment request first
includes his number , type of payment request, concentrated for who to print it for he to
pay it on box ( a special place for payment ) to receive a payment bond with new number.
Stages below,
1
2

9

3
4
New

10

5

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Moreover, she is responsible to print and review the clipboard daily includes the bond
number, request number, statement, paid and exemption of different persons, place and
other organization. Furthermore, printed the report of payment request that is specific
and review it. Also, to detection a detailed account (special account) like, fee buried
block 13 and printed it to check it. In addition, she has to detection the checks that are
contained during period if it found or no. So from Aisha understand all these
responsibilities and how research about it on this program. As you see below


12


13


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15

On other hand, I learned the function of Ashraf Ali who is responsible of assets of the
RAK municipality in different department which is detection the expenses of the advance
prose (small value) like, maintenance expenses, quality, etc. exchange bills for each
section and checking revenue that related on the abattoirs and the border through
checking the bill and serial number of coupon that already given it to the seller who work
under RAK municipality. For example, one of worker on finance department did a small
maintenance for the organization and it cost 60 AED so he has to go to Ashraf Ali to get
the 60 AED through using SAP program and enter this request and save it on the program
then make a payment request to pay, after this print a payment bond as evidence of
payment. As you see below,

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Furthermore, with Mohammed Sub7i I understand how to add new customer on the
Oracle program and open a new account for this customer but this need to know if it
assets or revenues to can open the account on definition tree accounts. In addition, I
learned how to add other kinds of orders of request on the program the kinds of orders
request. As you see below,


18


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In addition, with Mohammed Mahmoud who is responsible of the payments includes
issuing checks and deliveries in four sections are they procurement, re insurance,
advance replacement and bills directly. In addition, each department has an amount of
many so before ending this amount they have to go to Mohammed to renew the amount
of many. So, I understand about all these parts and how I issuing a check through using
SAP program and deal with RAK Bank. As you see below what I understand,

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The steps of making the checks,


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Moreover, with Sameer Rashed who is responsible of the box of payments I learned
how to check the payment request which is sender from two sides the Media
Department & Engineering Service for Building through check the account number
between the payment request and the data of the customers on the system so if it is
similar they have to save it first then print the payment bonds.

Finally, with Morad Sabry who is responsible of the receipts I learned many things of
his function which includes

24

Example of email, to the Khalifa Bin Zayed foundation when they request form for
the Rice


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Evidence

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