Course Syllabus

BSHS 321 ON12BHS03

1
Course Syllabus
College of Social Sciences
BSHS 321 ON12BHS03
Communication Skills for the Human Services
Professional
Course Start Date: !1"!2012
Course End Date: #!12!2012
Campus/Learning Center: Ontario $earning Center
Time: %00&m ' 10%00&m
Wors!op 1: (hurs)ay* +une 1"* 2012
Wors!op 2: (hurs)ay* +une 21* 2012
Wors!op 3: (hurs)ay* +une 2,* 2012
Wors!op ": (hurs)ay* +uly -* 2012
Wors!op #: (hurs)ay* +uly 12* 2012
Co&yright . 2011* 200/* 200#* 200"* 2002 by 0niversity of Phoeni12 3ll rights reserve)2
Course Description
(his course e1&lores the theory an) &ractice of &rofessional communication skills* inclu)ing active listening*
intervie4ing* verbal an) nonverbal communications* e1&loration an) goal setting skills* an) various techni5ues
for hel&ing &eo&le change2 Stu)ents 4ill )evelo& an un)erstan)ing of the relationshi& )ynamics bet4een
clinicians an) clients through a&&lication of communication techni5ues an) strategies2
Policies
6aculty an) stu)ents!learners 4ill be hel) res&onsible for un)erstan)ing an) a)hering to all &olicies containe)
4ithin the follo4ing t4o )ocuments%
0niversity &olicies% 7ou must be logge) into the stu)ent 4ebsite to vie4 this )ocument2
8nstructor &olicies% (his )ocument is &oste) in the Course $ateria%s forum2
0niversity &olicies are sub9ect to change2 Be sure to rea) the &olicies at the beginning of each class2 Policies
may be slightly )ifferent )e&en)ing on the mo)ality in 4hich you atten) class2 8f you have recently change)
mo)alities* rea) the &olicies governing your current class mo)ality2
Course Materials
:ur&hy* B2 C2* ; <illon* C2 =2003>2 Interviewing in action: Relationship, process, and change2 =2n) e)2>2 Pacific
?rove* C3% Brooks!Cole2
3ll electronic materials are available on the stu)ent 4ebsite2
Week One: The Human Services Interview A Dierent !in" o Talkin#
Course Syllabus
BSHS 321 ON12BHS03
2
Details Due Points
O&'e(ti)es 1*1 @1&lore the historical )evelo&ment of various inter&ersonal
communication theories2
1*2 <escribe im&ortant characteristics of the inter&ersonal intervie4
environment2
1*3 Com&are some best &ractices in &re&aring for a client intervie42
1*" <evelo& a client intervie4 strategy 4hich creates a &ositive
communication atmos&here2
+eadings +ead the Aeek One Bea) :e 6irst2
+ead the Preface an) Ch2 1* 2* ; , of Interviewing in Action.
+ead this 4eekCs @lectronic Beserve Bea)ings2
,arti(ipation ,arti(ipate in class )iscussion2 +une 1"*
2012
3
Dis(ussion
-uestions
+espond to 4eekly )iscussion 5uestions2
Learning Team
.nstru(tions
Create the $earning (eam Charter2
+e)ie/ the ob9ectives from Aeek One an) )iscuss a))itional
insights an) 5uestions that may have arisen2
Cultural 34areness @1ercise%
S!are your res&onses to @1ercise 123 in the te1t* an) )iscuss
similarities an) )ifferences among $earning (eam members2
Dis(uss 4hat you have learne) about each other an) about
yourselves2
Planning Session for the $earning (eam Presentation on a
(echni5ue for Creating Behavior Change%
o <iscuss i)eas for the $earning (eam Presentation
on a (echni5ue for Creating Behavior Change* )ue in Aeek
6ive2 Befer to Ch2 #'10 of the te1t for to&ic i)eas2
o (he &resentation must inclu)e a )escri&tion of the
techni5ue* a brief revie4 of the research a))ressing the
techni5ue* the a&&ro&riate uses an) &artici&ant &roblems
that can be a))resse) 4ith the techni5ue* an) a
)emonstration of using the techni5ue 4ith a &artici&ant2
o Have a secon)Dchoice to&ic available in case there
are )u&lications 4ith other $earning (eams2
o Begin &re&aring your to&ic &ro&osal* )ue in Aeek
(4o2 3n outline of your &resentation is )ue in Aeek 6our2
.ndi)idua% Begin your re5uire) 9ournal* 4hich inclu)es the assigne) e1ercises +une 1"* -
Course Syllabus
BSHS 321 ON12BHS03
3
+ournal @ntries an)
(e1t @1ercises
for each 4eek an) your &ersonal reactions to the assignments* class
activities* an) $earning (eam activities2 7our instructor 4ill inform
you of the 9ournal format he or she )esires2
6or this 4eek* your only 9ournal entries 4ill be the assigne)
e1ercises an) your reactions to the rea)ing2 3fter each 4eek*
$earning (eam :eeting* or other activity* 4rite a fe4 sentences
about your observations an) reactions2 7ou may 4rite more if
you choose for your o4n use* but it is not re5uire)2
Comp%ete the follo4ing e1ercises in the te1t* using your 9ournal for
all e1ercises% 121* 122* 123* 221* 222* 223* 22"* 22-* 22* 22#* 22,* 22/* ;
22102
T0pe all 4ritten material into your 9ournal )ocument for Aeek One2
Su&mit your 9ournal entries for this 4eek to your faculty member2
2012
.ndi)idua%
Human Service
Scenario 3nalysis
C!oose a human services client from a &articular backgroun)
Des(ri&e the clients backgroun)* inclu)ing age* gen)er* racial or
ethnic status
.denti10 the clients &resenting issue
Create a case scenario for this client
Write a 1*000D to 1*2-0D4or) analysis of ho4 you 4oul) intervie4
this client an) inclu)e the follo4ing%
7our &ersonal communication style 4ith this client
Ho4 you 4oul) establish an effective 4orking relationshi&
4ith this in)ivi)ual
3ny selfD)isclosure or boun)ary issues that may occur
3tten)ing behaviors an) hel&ing techni5ues you 4oul) use
an) to 4hich mo)els they 4oul) relate
NonDverbal communication you 4oul) look for an) 4hy it
4oul) be relevant
3ny s&ecial communication nee)s or cultural s&ecific
sensitivities 4hich may be s&ecific to a )iverse or
)isenfranchise) client
(y&es of grou&s relate) to the in)ivi)ualCs scenario
7our recommen)ation that this in)ivi)ual be &art of a grou&
or receive in)ivi)ual hel&
2ormat your &a&er consistent 4ith 3P3 gui)elines2
.n(%ude D, references in your &a&er2
+une 1"*
2012
-
Week Two: $istenin#% &er'al% an" (onver'al Communication
Course Syllabus
BSHS 321 ON12BHS03
"
Details Due Points
O&'e(ti)es 2*1 <evelo& an un)erstan)ing of the role of verbal communications
in the hel&ing relationshi&2
2*2 <evelo& an un)erstan)ing of the role of nonverbal
communications in the hel&ing relationshi&2
2*3 3nalyEe verbal an) nonverbal cues foun) in the hel&ing
relationshi&2
2*" <emonstrate active an) accurate listening skills to inter&ret a
clientFs message2
2*# 8nter&ret fee)back to sho4 em&athy an) a su&&ortive &resence2
+eadings +ead the Aeek (4o Bea) :e 6irst2
+ead Ch2 3 ; " of Interviewing in Action.
+ead this 4eekCs @lectronic Beserve Bea)ings2
,arti(ipation ,arti(ipate in class )iscussion2 +une 21*
2012
Dis(ussion
-uestions
+espond to 4eekly )iscussion 5uestions2
Learning Team
.nstru(tions
+e)ie/ the ob9ectives from Aeek (4o an) )iscuss a))itional
insights an) 5uestions that may have arisen2
@1ercises on Gerbal an) Nonverbal Behavior%
Comp%ete the follo4ing e1ercises in the te1t% 323* 32"* 32-* ; 32/2
6ollo4 each e1ercise 4ith grou& fee)back as )irecte) in the te1t2
BoleD&lay Practice in 3ctive $istening Skills an)
8)entification of (hemes%
o Con)uct -D to ,Dminute roleD&lays on any &artici&ant
issue* giving each $earning (eam member a turn as the
intervie4er2 Online stu)ents must fin) a volunteer to )o this
roleD&lay &ractice2
o (he intervie4er must focus on the active listening
skills learne) so far% minimal encouragers* reflection of
content* an) reflection of feeling2
o Observers 4ill count the number of reflections of
feeling an) reflections of content ma)e by the intervie4er2
o (he intervie4er may also sto& an) ask the
observers for hel& if he or she becomes stuck2
o 6ee)back 4ill be given briefly at the en) of each
roleD&lay2
o 3fter every stu)ent has con)ucte) a roleD&lay*
Course Syllabus
BSHS 321 ON12BHS03
-
observe the accuracy an) timing of the res&onses2 8)entify
themes or &atterns in the &artici&antsC stories2 Observe
nonverbal behavior2
o Becor) your e1&eriences an) observations in your
9ournals for future use or revie42
Presentation on a (echni5ue for Creating Behavior Change in Aeek
6ive%
Begin 4orking on the outline of your &resentation* )ue in Aeek
6our2
.ndi)idua%
+ournal @ntries an)
(e1t @1ercises
Comp%ete the follo4ing e1ercises in the te1t* using your 9ournal for
all e1ercises% 3211* "22* "23* "2"* "2-* ; "2,2
Continue to 4rite a fe4 sentences about your observations an)
reactions to rea)ings* classes* an) $earning (eam :eetings2 7ou
may 4rite more if you choose for your o4n use2
T0pe all 4ritten material into your 9ournal )ocument for Aeek (4o2
+une 21*
2012
-
.ndi)idua%
:y Galues* Beliefs*
Clinical ?estalt Aith
8n)ivi)uals* an)
Systems Pa&er
+e)ie/ your te1t e1ercises an) 9ournal entries from Aeeks One an)
(4o2 8n &articular* revie4 @1ercises 12"* 22-* 3211* "23* ; "2"2
+e1%e(t on your $earning (eam :eeting One )iscussions2 (he
&a&er must a))ress 4hat you are learning about your &ersonal an)
&rofessional assum&tions about clinical hel&ing an) their relationshi&
to your o4n beliefs* values* &ast e1&eriences* familiar an) cultural
backgroun)* the larger societal an) systems conte1ts of your life*
an) the ty&es of clients you may have to 4ork 4ith2 3)) any insights
you have gaine) about the strengths you have an) any areas that
you have )etermine) 4ill nee) to be 4orke) on further2
Write a 1*0-0D to 1*"00D4or) &a&er in 3P3 format 4ith at least three
reference citations2 One reference can be the te1t2
+une 21*
2012
-
Learning Team
Pro&osal for
Presentation on a
(echni5ue for
Creating Behavior
Change
Su&mit your to&ic &ro&osal for the Presentation on a (echni5ue for
Creating Behavior Change you 4ill be &resenting in Aeek 6ive2
+une 21*
2012
-
Course Syllabus
BSHS 321 ON12BHS03

Week Three: Interviewin# Skills

Details Due Points
O&'e(ti)es 3*1 @1&lore )evelo&ing trusting &rofessional relationshi&s 4ith
&artici&ants an) staff2
3*2 @1&lain the factors of effective e1&loration an) elaboration2
3*3 <evelo& e1&loration an) goalDsetting skills2
3*" <escribe the four ma9or &arts of a 4orking agreement2
+eadings +ead the Aeek (hree Bea) :e 6irst2
+ead Ch2 - ; of Interviewing in Action.
+ead this 4eekCs @lectronic Beserve Bea)ings2
,arti(ipation ,arti(ipate in class )iscussion2 +une 2,*
2012
3
Dis(ussion
-uestions
+espond to 4eekly )iscussion 5uestions2
Nongraded
3(ti)ities and
,reparation
O&tional @1ercise on Gerbal an) Nonverbal Behavior%
Note. 3lthough this e1ercise is not re5uire)* it 4oul) greatly enhance
your un)erstan)ing an) skills 4ith these key conce&ts2
Comp%ete e1ercises 32"* 32-* 32* ; 32/ in the te1t using a)ult
volunteers from your ac5uaintance2
2o%%o/ each e1ercise 4ith fee)back from everyone as )irecte) in
the te1t2
$ae 9ournal entries as a&&ro&riate2
O&tional BoleD&lay in 3ctive $istening Skills an) 8)entification of
(hemes%
Note. 3lthough this e1ercise is not re5uire)* it 4oul) greatly enhance
your un)erstan)ing an) skills 4ith these key conce&ts2
Condu(t a -D to ,Dminute roleD&lay on any &artici&ant issue* you
being the intervie4er2
2o(us on the active listening skills you have learne) so far% minimal
encouragers* reflection of content* an) reflection of feeling2
Observers 4ill count the number of reflections of feeling an)
reflections of content ma)e by the intervie4er =you>22 7ou may also
sto& an) ask the observers for hel& if you become stuck2
3s 1or fee)back at the en) of the roleD&lay2 (hen revie4 the
res&onses an) observe the accuracy an) timing of the res&onses2
.denti10 themes or &atterns in the &artici&antsC story2 Observe
nonverbal behavior2
Bemin)er% Becor) your e1&eriences an) observations in your
9ournals
Course Syllabus
BSHS 321 ON12BHS03
#
Learning Team
.nstru(tions
+e)ie/ the ob9ectives from Aeek (hree an) )iscuss a))itional
insights an) 5uestions that may have arisen2
Presentation on a (echni5ue for Creating Behavior Change
Continue 4orking on the outline of your &resentation* )ue in Aeek
6our2
Begin 4orking on the &resentation on a (echni5ue for Creating
Behavior Change that your team 4ill &resent in Aeek 6ive2
BoleD&lays* 3ssessments* an) Summary of $earnings Pa&er
Begin 4orking on the BoleD&lays* 3ssessments an) Summary of
$earnings Pa&er* )ue in Aeek 6our2
+e1er to 0niversity of Phoeni1 :aterial* HBoleD&lays* 3ssessments*
an) Summary of $earningsI for instructions on )oing an) submitting
this &a&er2
.ndi)idua%
+ournal @ntries an)
(e1t @1ercises
Comp%ete the follo4ing e1ercises in the te1t* using your 9ournal for
all e1ercises% 21* 22* ; 232
Continue to 4rite a fe4 sentences about your observations an)
reactions to rea)ings* classes* an) $earning (eam :eetings2 7ou
may 4rite more if you choose for your o4n use2
T0pe all 4ritten material into your 9ournal )ocument for Aeek (hree2
+une 2,*
2012
-
.ndi)idua%
Hy&othetical
Aorking 3greement
Pa&er
+esour(es: Ch2 * @1ercise 22% HPartialiEing*I &&2 1""'1"- of the
te1t
C!oose one the four scenarios% 6rey)ia* (homas* or Ba)2
Create a hy&othetical 4orking agreement using as reference
materials Ch2 * Bo1 21 Sam&le 3ssessment Outline* @1ercise 23
PrioritiEing* @1ercise 2" Contracting* an) @1ercise 2- @valuation2
.n(%ude the &ur&ose an) key elements of each &art of the 4orking
agreement inclu)ing assessment* goal setting* contracting* an)
evaluation2
Summari4e the four &arts of your Hy&othetical Aorking 3greement
in a 1*"00D to 2*"-0D4or) &a&er 4ritten in 3P3 format2
+une 2,*
2012
10
Course Syllabus
BSHS 321 ON12BHS03
,
Week )our: *ainin# (ew Perspectives an" +ehaviors
Details Due Points
O&'e(ti)es "*1 @1hibit the ability to use effective &roblemDsolving strategies2
"*2 Outline 4ays to assist a client in creating alternative
&ers&ectives2
"*3 @1hibit an un)erstan)ing of the various techni5ues for hel&ing
&eo&le change2
"*" <escribe common features of crisis an) effective crisis
intervention2
+eadings +ead the Aeek 6our Bea) :e 6irst2
+ead Ch2 #* ,* ; / of Interviewing in Action.
+ead this 4eekCs @lectronic Beserve Bea)ings2
,arti(ipation ,arti(ipate in class )iscussion2 +uly -*
2012
3
Dis(ussion
-uestions
+espond to 4eekly )iscussion 5uestions2
Learning Team
.nstru(tions
+e)ie/ the ob9ectives from Aeek 6our an) )iscuss a))itional
insights an) 5uestions that may have arisen2
Presentation on a (echni5ue for Creating Behavior Change%
Continue 4orking on the &resentation on a (echni5ue for Creating
Behavior Change that your team 4ill &resent in Aeek 6ive
@1ercises on Hel&ing Partici&ants Change Behaviors%
S!are an) )iscuss your com&lete) e1ercises from Ch2 ,2
@ach team member 4ill )evelo& an) share a &lan for change of a
chosen behavior2 Be sure to 4rite out your &lan for your o4n use2
(hat is* some of you may 4ant to change the 4ay you eat or the 4ay
you manage your time* or the 4ay you )eal 4ith your chil)ren2 Be
very s&ecific in )escribing the behaviors you 4ant to e1hibit* both in
the )esire) goal an) in the ste&s to4ar) that goal2 7our teammates
may be able to hel& you be thorough an) clear in your )escri&tions2
3sk yourselves the follo4ing 5uestions% Ahat )o you fin) )ifficult or
uncomfortable 4hen you are )iscussing other &eo&leCs &lansJ Ahat
kin)s of feelings )o you have 4hen your &lan is )iscusse)J <iscuss
changes that you 4oul) make in your a&&roach as an intervie4er if
you 4ere con)ucting a session like this in real life2
$earning (eam @valuation%
3s a team* revie4 H<irections for Com&leting the $earning
(eam @valuationI an) H$earning (eam @valuationI at
htt&%!!ecam&us2&hoeni12e)u2
Course Syllabus
BSHS 321 ON12BHS03
/
3s a team* com&lete the $earning (eam @valuation2 Be sure
to )iscuss the learning team charter goals an) results* an) then
&rovi)e reflective commentary2
8n)ivi)ually* com&lete the 8n)ivi)ual Kuestions for
Beflection2
Be &re&are) to submit an) )iscuss the $earning (eam
Summary in Aeek 6ive2
@ach team member must &re&are one co&y to the faculty
member an) one co&y to hel& 4rite his or her $earning (eam
Charter in the ne1t course
.ndi)idua%
+ournal @ntries an)
(e1t @1ercises
Comp%ete the follo4ing e1ercise in the te1t* using your 9ournal for
the e1ercise% #212 <evelo& t4o or three hunches for each scenario
an) e1&lain the basis for your hunches2
Comp%ete e1ercises /21 ; /232
Continue to 4rite a fe4 sentences about your observations an)
reactions to rea)ings* classes* an) $earning (eam :eetings2 7ou
may 4rite more if you choose for your o4n use2
T0pe all 4ritten material into your 9ournal )ocument for Aeek 6our2
+uly -*
2012
-
Learning Team
Outline for the
Presentation on a
(echni5ue for
Creating Behavior
Change
Su&mit your outline for the Presentation on a (echni5ue for
Creating Behavior Change you 4ill be &resenting in Aeek 6ive*
+uly -*
2012
-
Learning Team
BoleD&lays*
3ssessments* an)
Summary of
$earnings Pa&er
+e1er to 0niversity of Phoeni1 material* HBoleD&lays* 3ssessments*
an) Summary of $earningsI for instructions on )oing an) submitting
this &a&er2
Su&mit your BoleD&lays* 3ssessments* an) Summary of $earnings
Pa&er2
+uly -*
2012
10
Course Syllabus
BSHS 321 ON12BHS03
10
Week )ive: The Proessional Human Services ,elationship
Details Due Points
O&'e(ti)es #*1 <emonstrate an un)erstan)ing of the relationshi& )ynamics*
issues* an) &rocess bet4een clinicians an) clients2
#*2 <escribe selfD)isclosure an) boun)ary issues that may occur in
the course of a human services relationshi&2
#*3 8)entify key factors relate) to transitions an) termination of the
hel&ing relationshi&2
+eadings +ead the Aeek 6ive Bea) :e 6irst2
+ead Ch2 10* 11 ; 12 of Interviewing in Action.
+ead this 4eekCs @lectronic Beserve Bea)ings2
,arti(ipation ,arti(ipate in class )iscussion2 +uly 12*
2012
3
Dis(ussion
-uestions
+espond to 4eekly )iscussion 5uestions2
Learning Team
.nstru(tions
+e)ie/ the ob9ectives from Aeek 6ive an) )iscuss a))itional
insights an) 5uestions that may have arisen2
$earning (eam @valuation%
Su&mit the $earning (eam @valuation2
@ach team member must submit one co&y to the faculty member
an) retain one co&y to hel& 4rite his or her $earning (eam Charter
in the ne1t course
.ndi)idua%
+ournal @ntries an)
(e1t @1ercises
Comp%ete the follo4ing e1ercises in the te1t* using your 9ournal%
1021* 1023* 1122* ; 112"2
Continue to 4rite a fe4 sentences about your observations an)
reactions to rea)ings* classes* an) $earning (eam :eetings2 7ou
may 4rite more if you choose for your o4n use2
T0pe all 4ritten material into your 9ournal )ocument for Aeek 6ive2
Su&mit your com&lete) 9ournal to your instructor2
+uly 12*
2012
-
.ndi)idua%
Client
Becommen)ation
@1ercise Pa&er%
Betain* Befer* or
Belease
+e)ie/ Ch2 12 of the te1t2 Befer to 3&&en)i1 3* 4hich contains
three hy&othetical client histories from the fictitious 6amily Su&&ort
Services Center2 <etermine 4hich strategy from retain to refer to
release you 4oul) recommen) for each of the cases2
Write a 1*"00D to 2*"-0D4or) &a&er in 3P3 format that 4oul)
&rovi)e a hy&othetical rationale an) e1&lanation for your )ecision
base) on your rea)ings an) other information2 3))ress any or all of
the seven tasks of en)ings an) transitions foun) on &&2 2,2'2,/ of
the te1t that are relevant to your )ecision for each case2
+uly 12*
2012
10
Course Syllabus
BSHS 321 ON12BHS03
11
Learning Team
Presentation on a
(echni5ue for
Creating Behavior
Change
C!oose a techni5ue for creating behavior change 4ith a client2
Befer to Ch2 #'20 of the te1t for i)eas2 (he to&ic nee) not be limite)
to techni5ues liste) in your te1t but make sure you have chosen a
to&ic for 4hich a)e5uate research an) 4riting is available to su&&ort
your &resentation an) then get a&&roval for the to&ic from the faculty
member2 @ach $earning (eam member must be involve) an)
contribute to the )evelo&ment of the &resentation* an) each
stu)entCs &art must be )ocumente) on your $earning (eam log2
7our $earning (eam Presentation 4ill be gra)e) on the follo4ing
&oints%
Content of the &resentation must inclu)e a )escri&tion of the
techni5ue* a brief revie4 of the research a))ressing the
techni5ue* the a&&ro&riate uses of the techni5ue* the ty&es of
&artici&ant &roblems that the techni5ue coul) be use) 4ith* an)
any issues or cautions that must be note)2
3)e5uacy of &resentation of techni5ue intro)uction an)
summariEation
Overall 5uality an) evi)ence of &re&aration as )emonstrate)
by organiEation* com&leteness* com&etency* interrelate)ness of
the &resenters* an) use of visual or 4ritten ai)s
8nclu)es a listing of at least five* one can be from the te1t*
reference citations in your &resentation2
+uly 12*
2012
10
Optional Discussion -uestions
Wee One Dis(ussion -uestions
Ahat is a &ersonDcentere) a&&roach to communicationJ
Ho4 )o you create trust an) res&ect in communicationJ
3re communication styles learnableJ (eachableJ Ho4J
Ho4 might a &artici&ant feel 4hen entering an intervie4J
Ahat factors affect a &artici&antCs e1&ectations an) attitu)esJ 3n intervie4erCsJ
Ahat intervie4ing &itfalls )o you nee) to 4ork onJ Ho4 4ill you )o itJ
<o you fin) giving fee)back )ifficultJ Ahy or 4hy notJ
<o you fin) receiving fee)back )ifficultJ Ahy or 4hy notJ
3re you conscious of your o4n communication styleJ Ahat is itJ
Course Syllabus
BSHS 321 ON12BHS03
12
Wee T/o Dis(ussion -uestions
Ahat constitutes effective nonverbal behaviorJ 8neffective behaviorJ
Ho4 )o you i)entify &atterns or themes in a &artici&antCs &erce&tionsJ
Ahat nonverbal cues make you feel un)erstoo)J :isun)erstoo)J
<escribe a situation in 4hich it 4as )ifficult to feel em&athy2 AhyJ
Ho4 )o you become genuineJ
Ahat are your &lans to e1&an) your ca&acity for em&athyJ
Ho4 )o you kno4 that your &erce&tion of 4hat is being communicate) is accurateJ
8s em&athy necessary for effective listeningJ AhyJ
Wee T!ree Dis(ussion -uestions
Ahy must intervie4ers use o&en 5uestions most of the timeJ
Ahat ha&&ens 4hen the intervie4er overuses 5uestionsJ
<escribe an o&en 5uestion an) a close) 5uestion an) i)entify the uses of each2
Ahat is the &ur&ose of assessmentJ
Ho4 )oes an intervie4er assess a &artici&antJ
Ahat are the &itfalls to avoi) 4hen assessing &artici&antsJ
8s it &ossible to con)uct an intervie4 an) ask no 5uestionsJ
Ho4 )o you kno4 if you have im&ose) goals u&on the &artici&ant or if the &artici&ant has )etermine)
them for himself or herselfJ
Ahat kin)s of gui)elines )oes an intervie4er nee) to con)uct a com&etent assessmentJ
Wee 2our Dis(ussion -uestions
<iscuss an e1&erience in 4hich someone hel&e) you see something in a )ifferent 4ay* an) the
conse5uences that came from this e1&erience2
Ahen is it ina&&ro&riate to share a hunchJ AhyJ
<oes changing oneCs &erce&tions change oneCs behaviors* or vice versaJ
<iscuss three things a classmate )oes 4ell that 4ill hel& him or her as a human services 4orker2
Course Syllabus
BSHS 321 ON12BHS03
13
Ho4 4oul) you hel& an ongoing client through a crisisJ
Ahy are rituals im&ortant in recovery from a crisisJ
3re you comfortable 4ith your level of kno4le)ge about community resources for clientsJ 8f not* 4hat
can you )o about itJ
8s your going to school right no4 the result of ol) or of ne4 behaviorJ @1&lain2
Ahat are your selfDcare strategies in times of stressJ
Wee 2i)e Dis(ussion -uestions
Ho4 )o you )eal 4ith un4ante) &ersonal 5uestions in a &rofessional relationshi&J 8n a &ersonal
relationshi&J
3re there sub9ect matters you 4oul) feel uncomfortable a))ressing as an intervie4er because of
&ersonal issuesJ Ahat is your &lan to )eal 4ith thatJ
Ahat )o you fin) har) about en)ingsJ Ahat )o you like about themJ
Ho4 4oul) you 4ork to4ar)s kee&ing the clientCs changes going after terminationJ
Ahat are your concerns about client relationshi&sJ
Ho4 )o you evaluate your o4n effectiveness 4ith a clientJ
Cop.ri#ht
0niversity of Phoeni1L is a registere) tra)emark of 3&ollo ?rou&* 8nc2 in the 0nite) States an)!or other countries2
:icrosoftL* Ain)o4sL* an) Ain)o4s N(L are registere) tra)emarks of :icrosoft Cor&oration in the 0nite) States an)!or other countries2
3ll other com&any an) &ro)uct names are tra)emarks or registere) tra)emarks of their res&ective com&anies2 0se of these marks is not
inten)e) to im&ly en)orsement* s&onsorshi&* or affiliation2
@)ite) in accor)ance 4ith 0niversity of Phoeni1L e)itorial stan)ar)s an) &ractices2