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Everybody gets so much information

all day long that they lose their


common sense..
- -- -Gertrude Gertrude Gertrude Gertrude Stein Stein Stein Stein
Our Email Culture?
Email is the body odour of office life. When it builds up it has
the potential to be deeply unpleasant and you need to make
a continuous effort to keep it under control
-Guardian
When will we realize that we have substituted speaking to someone
with sending emails
Spell out expectation or action
required from each person.
TO
If you want more than 1
person in TO TO TO TO
Don't email people visible from your desk unless document sharing is required
CC
If you want to
Keep People in
loop
If you want to
Justify the work
done
If you want to
Pass the
Buck
If you want to
Cover your
Weakness
If it really matters, talk
to people
Stop CC
CC
If you want to
escalate the
issue
Forward email only to
person from whom
response / action is
sought
If you want to
Inform others -
intention being to
score a point
Have a separate forum
for recognizing efforts
Stop CC
REPLY ALL & BCC
Never BCC which is
against our values
Always Resist Hitting
Reply All
An email chain normally runs like
this:
A face-to-face conversation runs like
this:
Communication
Misinterpretation
Clarification
Revision
Misdirection
Obfuscation
Procrastination
Frustration
Extinction
Communication
Clarification
Jollification
Cappuccino
Lets Build Bridges