Business communication

W Wh ha at t a ar re e t th he e d di if ff fe er re en nt t k ki in nd ds s o of f b bu us si in ne es ss s l le et tt te er r? ?

An s :

I In nq qu ui ir ry y l le et tt te er r: :
A letter of inquiry is a request for information. A letter written to elicit
information is a letter of inquiry. It can ask for information on such matters as
prices of goods and product, asking for application forms or any other similar
subject.

O Or rd de er r l le et tt te er r: :
A letter containing a formal request for the supply of good or services
is called an order letter. It is letter that we generally address to whole seller or
any seller of goods or services request him to supply us the goods or
services.

c co om mp pl la ai in nt t o or r c cl la ai im m l le et tt te er r: :
A letter of complaint is the one in which the mistakes made in the
routine of business are pointed out and brought to the attention of company
officer or executives.

A Ad dj ju us st tm me en nt t l le et tt te er r: :
A letter that is written in reply to a claim or complaint letter to satisfy
the customer is called an adjustment letter.

C Co ol ll le ec ct ti io on n l le et tt te er r: :
A letter written by a businessman to his customers for collecting
overdue accounts is called collection letter.

C Cr re ed di it t l le et tt te er r: :
A letter of credit is a letter through which promise to pay
matters are settled. It serves as a future record as well as protection
against legal difficulties.

Business communication
S Sa al le es s l la at tt te er r: :
A sales letter is the one written to sell goods or services. If we want
to write effective sales letter, we will have to learn the deficient art of selling.
B Bu us si in ne es ss s p pr ro om mo ot ti io on n l le et tt te er r: :
A business promotion letter is a letter written to promote business. It
is not a sales letter. Through it is closely related to it because it ultimate aim is to
promote the sale of goods and services.
E Em mp pl lo oy ym me en nt t o or r l le et tt te er r o of f a ap pp pl li ic ca at ti io on n: :
A letter of application is a sales letter through which applicant wants to
sell his knowledge, services, skill and experience. There are two types of
application letter.
Solicited applications: A solicited application is that is written in
response to an advertisement form employer.
Unsolicited application: An unsolicited application is that is written
for a job which has not been advertised by employer.



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JAMSHAID SARWAR
Lecturer at central college of commerce yazman
www.jamshaidsarwar.tk
jamshaidsarwar@yahoo.com
jamshaidsarwar@hotmail.com