Shelby Townsend

3839 SW Atwood Terrace

Topeka, Kansas 66610
(785) 249-6988
shelbytownsend2011@hotmail.com
Objective:
Seeking a position that will further my knowledge in the professional world along with my career
goals by utilizing my multi-functional background and customer service skills to contribute to the
companys growth.
Education:
Bachelor of Arts at the University of Kansas in Psychology, with a minor in Sociology; July 2014
Skills:
Receive feedback non-defensively from supervisors
Exemplary in Microsoft: Word, Office, Outlook, Excel, and PowerPoint
Cultivate and sustain trusting relationships with over 8 clients and concentrate on central
concerns of client in short term interventions
Focused on creating a safe environment for clients and building a working alliance
Profound analytical and problem solving abilities
Able to successfully facilitate work one-on-one with clients as well as in groups
Ability to adapt to new work environments quickly
Capable of and experienced in working with individuals of mental health
Have gone through several trainings of suicide prevention, mental health, working with
addicts, managing aggressive behavior, de-escalation, etc.

Work Experience:
Valeo Behavioral Health Center- (March 2014- present)
Topeka, Kansas
Position: Daily Living Counselor
Monitor clients in a residential living environment, assisting them in acquiring skills needed for
daily living, assisting clients in obtaining and taking their daily medications, help counsel clients
through their mental health issues in order to prepare them to one day be actively living on their
own

Bert Nash Community Mental Health Center- (January 2014- April 2014)
Lawrence, Kansas
Position: Internship
Assist a case manager in their duties to help clients learn to do everyday activities and possess the
qualities required to maintain a healthy lifestyle on their own despite their mental health issues




Douglas County Court House (January 2013- March 2014)
Lawrence, Kansas
Position: Internship
Monitor the courtroom hearings, document outcomes of the hearings, file and categorize PFA/PFS
documents
Healthworks (May 2008- August 2012)
Topeka, Kansas
Position: Personal Assistant
Conduct medical data entry, write CPR/AED licenses, construct visual aids for presentations
HyVee (April 2008- July 2011)
Topeka, Kansas
Position: Cashier
Assist customers with locating products in the store, handle customer complaints, check out
customers, stock merchandise
Alcohol Beverage Control (August 2009- August 2011)
Topeka, Kansas
Position: UCI (Undercover Cooperative Individual)
Accompanied an undercover officer while attempting to buy cigarettes underage in order to
provide the state with companies violating proper code selling cigarettes to underage customers.
For those who did not pass, a report had to be written and filed.

References:
Ray Padilla
Case Manager
Valeo
(785) 273-2252 Extension 4403

Josh Reese
Case Manager
Bert Nash
(785) 423-4277

Ann OBryan
Owner
Healthworks
(785) 213-6363