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This document discusses the quality philosophies of Joseph Juran, Philip Crosby, Armand Feigenbaum, and Kaoru Ishikawa. Joseph Juran defined quality as fitness for use and created the Quality Trilogy of quality planning, control, and improvement. Philip Crosby believed management can work within existing structures and defined four quality absolutes including defining quality as conformance to requirements and prevention as the quality system. Armand Feigenbaum introduced the concept of Total Quality Control and Cost of Quality, while Kaoru Ishikawa adopted Total Quality Control and taught the Magnificent Seven tools.
This document discusses the quality philosophies of Joseph Juran, Philip Crosby, Armand Feigenbaum, and Kaoru Ishikawa. Joseph Juran defined quality as fitness for use and created the Quality Trilogy of quality planning, control, and improvement. Philip Crosby believed management can work within existing structures and defined four quality absolutes including defining quality as conformance to requirements and prevention as the quality system. Armand Feigenbaum introduced the concept of Total Quality Control and Cost of Quality, while Kaoru Ishikawa adopted Total Quality Control and taught the Magnificent Seven tools.
This document discusses the quality philosophies of Joseph Juran, Philip Crosby, Armand Feigenbaum, and Kaoru Ishikawa. Joseph Juran defined quality as fitness for use and created the Quality Trilogy of quality planning, control, and improvement. Philip Crosby believed management can work within existing structures and defined four quality absolutes including defining quality as conformance to requirements and prevention as the quality system. Armand Feigenbaum introduced the concept of Total Quality Control and Cost of Quality, while Kaoru Ishikawa adopted Total Quality Control and taught the Magnificent Seven tools.
Joseph Juran Defined quality as fitness for use Quality is a management responsibility Created the Quality Trilogy 1. Quality Planning 2. Quality Control 3. Quality Improvement Project approach to quality improvement MGT 6420 Quality Management I Other Quality Philosophies - 2 Philip Crosby Believes management can work within existing structures Four Quality Absolutes 1. Quality is defined as conformance to requirements 2. The quality system is prevention 3. The performance standard is zero defects 4. The measurement of quality is the price of nonconformance MGT 6420 Quality Management I Other Quality Philosophies - 3 Armand Feigenbaum Total Quality Control Cost of Quality Kaoru Ishikawa Adopted Total Quality Control Taught the Magnificent Seven