COMPILED BY,

MR. SUNIL KUMAR,

LECTURER
FUNCTIONS OF BELL DESK
LUGGAGE HANDLING:-

HANDLING OF GUEST LUGGAGE IS DONE AT VARIOUS
OCCASIONS SUCH AS ARRIVAL, DURING STAY,AND AT
TIME OF DEPARTURE.
PAGING:-

BELL DESK IS RESPONSIBLE FOR PAGING A GUEST.THE
PAGING IS A SYSTEM OF LOCATING THE GUEST IN THE
HOTEL.
MAIL AND MESSAGE HANDLING:-

TO HANDLE AND DISTRIBUTE MAIL
AND MESSAGE RECEIVED BY THE
FRONT DESK IN THE ABSENCE OF
THE GUEST TO THEIR RESPECTIVE
ROOMS
DELIVERY OF NEWSPAPERS:-

THE BELLBOYS IN THE NIGHT ARE
RESPONSIBLE FOR DELIVERING
THE NEWSPAPERS TO ALL
OCCUPIED ROOMS.
COLLECTION OF ROOM KEYS AT DEPARTURE:-

COLLECTION OF ROOM KEYS FROM CHECKOUT GUEST
AND DEPOSITING THE SAME AT THE INFORMATION
DESK.
MISCELLANEOUS JOBS:-

JOBS LIKE POSTAGE STAMP HANDLING TAKING CARE
OF OUTGOING MAIL OF THE GUEST, CARRYING OUT
OUTSIDE ERRANDS FOR THE GUEST & HOTEL SUCH AS
BUYING CINEMA TICKETS, MOVING OF FILES AND
DOCUMENTS ETC.
WAKE CALL:-

IN SOME HOTELS THE WAKE UP CALL TO
GROUPS AND CREWS IS COORDINATED BY
BELL DESK. IN SUCH CASES IT IS THE
RESPONSIBILITY OF THE BELL CAPTAIN ON
DUTY IN THE MORNING SHIFT TO PREPARE
THE WAKE CALL SHEETS OF ALL THE
GROUPS AND CREWS IN-HOUSE.