Performance Relationship Map

1. Should


2. Should

Business Need:

Operational Results On-the-Job Performance
Casual Linkage
A specific Business Need is written (example: increase
reliability, improve profits, increase number of students
in graduate school)

Box 1 expresses the criteria for the operational result
(examples: reliability of 98%, volume of 26 million,
120 graduate students on the roster each fall)
Performance Relationship Map

1. Should


2. Should

Business Need:

Operational Results On-the-Job Performance
Casual Linkage
Box 2 requires information regarding the type of
performance that people SHOULD demonstrate if the
desired operational results are to be realized.
(examples: immediately report quality inspection
results that fall below 3 %, use long-cycle sales
techniques, attend 5 recruitment days)
What research has indicated is
appropriate
Performance Relationship Map

4. Is


3. Is

Business Need:

Operational Results On-the-Job Performance
Casual Linkage

Box 3 identifies the current performance, the IS of the
situation (examples: report when rejected parts falls
above 5%, use short-cycle sales techniques, visits one
site per semester)
Performance Relationship Map

4. Is


3. Is

Business Need:

Operational Results On-the-Job Performance
Casual Linkage
Box 4 represents the current performance that is a
direct result of box 3. If there is a GAP then there is a
need for continued investigation.
Performance Relationship Map

4. Is


3. Is


Gap Gap
Casual Linkage
Box 5 identifies the various factors and forces that
impact upon the desired performance. These can be
EXTERNAL CAUSES or INTERNAL CAUSES

5. Environmental Factors
Impacting Performance

External Causes
Internal Causes