CONFIDENTIAL AM/APR 2009/ADS607

UNIVERSITI TEKNOLOGI MARA

FINAL EXAMINATION
COURSE
COURSE CODE
EXAMINATION
TIME
MANAGING CHANGE
ADS607
APRIL 2009
3 HOURS
INSTRUCTIONS TO CANDIDATES
1. This question paper consists of six (6) questions only.
2. Answer any four (4) questions.
3. Answers to each question must be written in the Answer Booklet. Start each answer on a
new page.
4. Do not bring any material into the examination room unless permission is given by the
invigilator.
5. Please check to make sure that this examination pack consists of:
i) the Question Paper
ii) an Answer Booklet - provided by the Faculty
DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO
This examination paper consists of 2 printed pages
Hak Cipta Universiti Teknologi MARA CONFIDENTIAL
CONFIDENTIAL 2 AM/APR 2009/ADS607
QUESTION 1
Discuss Kanter's THREE (3) key strategies for the post entrepreneurial organization.
(25 marks)
QUESTION 2
Ulrich suggests that there are four key human resource roles that add value in an
increasingly complex organization. Explain the FOUR (4) Human Resource Management
roles.
(25 marks)
QUESTION 3
Define "strategy as planned" and elaborate the SIX (6) steps of rational approach to strategic
planning.
(25 marks)
QUESTION 4
Identify and explain the FIVE (5) advantages of Lean Production and the Toyota System.
(25 marks)
QUESTION 5
The people-centered model of change is designed to lead business towards productivity
improvement by treating human resources as a source of competitive advantage.
Discuss any FOUR (4) workplace innovations or activities that reward employees as a
source of competitive advantage.
(25 marks)
QUESTION 6
Bishop and Graham developed a step by step guide for team development based on their
experience of team implementation at the ANM Boyer mill (Now Norske Skog).
Explain the FIVE (5) steps involved to guide team development.
(25 marks)
END OF QUESTION PAPER
Hak Cipta Universiti Teknologi MARA CONFIDENTIAL