!

"#$% '"($)
3713 SouLh 1
sL
SLreeL AusLln, 1x 78704
317.496.1099 | kaLle[hablg[gmall.com

rofess|ona| 8ackground
Wr|ter
Iree|ance contr|but|ng wr|ter for var|ous s|tes |nc|ud|ng: Ietsett|mes, taste+scene, and Loca|Sugar-Aust|n Iu|y 2014-resent
uevelop and auLhor weekly arLlcles coverlng Lravel and food lnsplred Loplcs for Lhe onllne publlcaLlons.
nomeAway,Inc
Commun|ty and Soc|a| Med|a Manager, North Amer|can Market|ng Apr|| 2014-resent
uevelop and execuLe CommunlLy conLenL sLraLegy, lncludlng slldeshows, dlscusslons, and arLlcles.
Convey CommunlLy senLlmenL lnLernally, acLlvely conLrlbuLlng Lo producL lnslghLs, ongolng markeLlng programs, and CusLomer
Lxperlence messaglng.
Manage CommunlLy's lacebook, 1wlLLer, and lnLeresL accounLs.
8ulld rapporL and culLlvaLe 828 and 82C relaLlonshlps Lhrough presenLaLlons, weblnars, and soclal medla.
Correspond weekly wlLh cusLomers Lo lncrease producL adopLlon, drlve revenue Lhrough value added servlces/producLs, encourage
engagemenL on CommunlLy slLe, and educaLe cusLomers of pollcy changes.
lan and execuLe calendar of communlLy-drlven programs and evenLs Lo supporL cross-funcLlonal goals.
Work dlrecLly wlLh roducL MarkeLlng Lo creaLe and publlsh educaLlon conLenL for producL releases.
SLrong undersLandlng of Lhe cusLomer, Lhe problems our cusLomers face, and worklng on creaLlng markeLlng collaLeral and
messaglng Lo convey our exclLlng and unlque soluLlons Lo Lhose problems ln a compelllng way.
nomeAway,Inc.
1ra|n|ng and Content Spec|a||st, G|oba| Customer Lxper|ence Cperat|ons August 2012 - Apr|| 2014
Worked dlrecLly wlLh roducL Llne 1eams Lo creaLe and dellver ongolng producL launch Lralnlng Lo over 200 norLh Amerlcan
CusLomer Lxperlence employees as well as over 30 ouLsourced employees.
ueveloped sofL skllls and Lechnlcal educaLlonal resources, lncludlng buL noL llmlLed Lo e-learnlng conLenL, faclllLaLor guldes,
parLlclpanL guldes, presenLaLlons, qulck reference guldes, and [ob alds.
Managed Lhe norLh Amerlcan CusLomer Lxperlence 14 day new hlre Lralnlng currlculum, requlrlng frequenL updaLes due Lo rapldly
changlng producLs, pollcles, and procedures.
CreaLed and malnLalned Pelp arLlcles for boLh 828 and 82C cusLomers.
AsslsLed wlLh Lhe launch of 12 exLernal knowledge porLals by assesslng, edlLlng, and Lransferrlng over 100 Pelp arLlcles.
ConducLed over 10 60 mlnuLe Cnllne aymenLs Made Lasy weblnars on a bl-weekly basls, whlch conLrlbuLed Lo Lhe company's e-
commerce lnlLlaLlve.
nomeAway,Inc
ro[ect Coord|nator November 2011-August 2012
rovlded varlous Leams wlLh admlnlsLraLlve supporL: answered volcemalls, asslsLed vlslLors and resolved a range of dally
admlnlsLraLlve problems and lnqulrles.
AsslsLed wlLh faclllLy managemenL: worked wlLh properLy managemenL and exLernal vendors Lo ensure Lhe bulldlng's upkeep.
lanned and coordlnaLed varlous evenLs ln offlce: Leam summlLs, employee Lralnlng, and long-Lerm meeLlngs.
lmplemenLed new phoLo lu badge program for offlce of over 130 employees.
Commun|ty Invo|vement
L|feworks Aust|n
Adu|t 8as|c Lducat|on tutor Iune 2012-March 2013
CompleLed a 13 hour Lralnlng course lnvolvlng adulL learnlng Lheory, sLudenL assessmenL, and mulLl-sensory Leachlng meLhods.
CreaLed weekly lesson plans and developed currlculum for a Lwo hour LuLorlng sesslon.
laclllLaLed acLlvlLles LhaL lmprove readlng and comprehenslon Lo a group of sLudenLs (ages 17 and older).

Lducat|on

Ind|ana Un|vers|ty, 2011 8|oom|ngton, Ind|ana
8achelor of Secondary LducaLlon ln Lngllsh
School of LducaLlon CulLural lmmerslon arLlclpanL: Auckland, new Zealand