Case Analysis Form

Participant
Name
Arsalan Ahmed Patel
Case Title Citigroup
Key Facts
Key Players
Core Business
Problem &
Management
Objective
Instilling a culture of ethical practices and self accountability in
one of the worlds largest fnancial groups, at a time when most of
the older and experienced team members have recently departed
from the company.\
1.
Recommene
!olution
o "nitiate t#e $ve%point plan by introucing transparency
as t#e core business value &it#in t#e organi'ation( Any
kind of malfeasance breeds in secrecy and transparency would
weed out any malfeasant roots.
o Invite NGs and outside review of your actions. !his would help
instill con"dence and open the "eld of perception.
o #elf$con"dence% while good in many situations% should be
avoided in case of handling client investments. !he company
investment into its own solutions should be reduced and be
strictly on merit basis% while revising the risk analysis for each
potential invested.
o A &ero tolerance policy should be introduced against any
malpractice% whereby anyone found involved in any such
activity is terminated immediately.
o As suggested in the "ve$point plan% a clear marking provision
should be made in the annual appraisal% which should be
directly related to payscale.
o #peci"c and #'A(! goals and guidelines should be provided to
all employees% and they should be evaluated in their appraisals
according to these ob)ectives.