OBSERVATION DATA

SLNO NAME COMPANY NAME DESIGNATION

1 N.B SHARMA SHARMA FURNITURE PROPREITER
2 M.RAMA RAO MULTIBRAND USED CAR PROPREITER
SINCE 1958
3 A.AMARNATH S.R.ASSOCIATES SALES MANAGER
4 MAZHARUDDIN SHAM MOTORS PROPREITER
5 MOINUDDIN NATIONAL MOTORS PROPREITER
6 PRUTHVI RAJ VARUN MOTORS CUSTOMER ADVISOR
MARUTHI DEALER
7 SATISH KUMAR VARUN MOTORS SR.CUSTOMER ADVISOR
MARUTHI DEALER
CONCLUSION : AS I OBSERVED THAT EVERY KNOWS THAT FIAT IS AN GOOD QUALITY BRAND BUT IT S LACKING BECAUSE OF ITS BAD SERVICES( WE NEED MORE ATTITUDE&PASSIONATIC PEOPLE TO WORK IN FIAT)
CONTACT NO
9989062216
9246557100
9248064834
9390007070
9848015809
9985527222
8142590999
CONCLUSION : AS I OBSERVED THAT EVERY KNOWS THAT FIAT IS AN GOOD QUALITY BRAND BUT IT S LACKING BECAUSE OF ITS BAD SERVICES( WE NEED MORE ATTITUDE&PASSIONATIC PEOPLE TO WORK IN FIAT)
COMPLAINT
FIAT SERVICE IS VERY BAD
SERVICE EMPLOYES ARE NOT GOOD
AND NOT FIT FOR THE JOB.THEY DID NOT RECEIVE
CUSTOMERS PROPERLYBAD MANAGEMENT
& DISSATISFIED WITH THEIR WORK
AFTER RETAILING THE VEHICLE SALES PEOPLE
DONT BOTHER AND THERE WILL NO PROPER
FEED BACK FROM THEM.
U DONT HAVE MORE SERIVCE CENTER IN&OUT OF THE CITY.
AND THER IS BE A PROBLEM WITH RARE BODY SPARE PARTS
HE WILL REVERT BACK
YOU ALL GIVE RE SEAL VALUE VERY LOW PERCENTAGE.
STRATERGIES
WE CARE CUSTOMERS FROM SET IN TO THE SHOWROOM
TO INFINITY AND ALL THERE REQUIREMENTS WHICH THEY CAN
AVAIL FROM US
WE SEE THE CUSTOMER AS A GOD,WHO EVER ENTER OUR S/R
WE ALL GIVE RESPECT.WE EXPLAIN ABOUT PRODUCT WITH FULL
PASHION AND WE SORT OUT THE REQUIREMENTS OF CUSTOMER WE GIVE FEED
& FOLLOW UP CUSTOMER ITS OUR DAILY RESPONSBILITY TO MAKE CALL TO
NEW& EXISTING MAKE FEEL THAT THEY ARE COMFORTABLE TO DEAL WITH US NEXT
TIME AS THEY GIVE REFERENCE TO OTHER CUSTOMER.MORE THYAN 70% OF
OUR SALES IN MONTH .
AS MANY CUSTOMERS COMES FROM DIFF PLACES BECAUSE OF OUR SERVICES.
WE NEVER LEAVE THERE HANDS AT THEY MET WITH JUNK WITH ACCIDENT WE
SUGGEST THEM AND GIVE A BETTER SOLUTIONS FOR THERE PROBLEMS
EVEN THOUGH THEY ARE PRE EXISTING CUSTOMERS
PER HEAD WE HAVE 6 VEHICLES IF WE SELL 3 VEHICLES THEN ONLY WE ARE
ELIGIBLE FOR INCENTIVES AS WE GET MORE SALES & WE ALSO BOTHER ABOUT THE
ISSUES & PROBLEMS AFTER THE SALES WE RECTIFY PROBLEM AS SOON AS POSIBLE
AFTER RETAIL GRACE PERIOD WILL BE 20 DAYS TO COMPLETE ENTIRE PROCEDURE
WE CANT GIVE DISCOUNTS FOR CARS AGAINST RULES OF COMPANY IF NOT
WE HAVE TO PAY PENALITYS FROM OUR POCKETS
THE ORGANISTION HAS GIVEN OPPURTUNITES TO MAKE OUR BETTER CAREER.
PROMOTIONS ARE GIVEN ACCORDINGLY TO THE CAPABILITY OF SALES&WE MANAGE
WE FEEL LIKE ITS OCEAN WE CAN EARN MORE THAN WHAT WE CAN GET AS MUCH AS
FROM SALARY& INCENTIVES
WE ARE GIVEN GRADES ACCORDING TO THE SATISFACTION LEVELS OF THE CUSTOMERS
(AS POSSIBLE AS I CAN GIVE AUDIO INFORMATION AND REVERT BACK TO YOU)
CONCLUSION : AS I OBSERVED THAT EVERY KNOWS THAT FIAT IS AN GOOD QUALITY BRAND BUT IT S LACKING BECAUSE OF ITS BAD SERVICES( WE NEED MORE ATTITUDE&PASSIONATIC PEOPLE TO WORK IN FIAT)
SUGGESTIONS
SPACE SHOULD BE MORE IN WORKSHOP FOR KEEPING
VEHICLES
BECAUSE OF IMPROPER SERVICES AND NO PROPER PROCEDURE
WE ARE NOT GETTING TRUE RESALE VALUE
DO NOT WASTE YOUR MONEY IN ADDS INSTEAD THAT TRY TO
UTLISE THAT MONEY IN IMPLEMENTING BEST SERVICE DON T
TRY TO GET BAD NAME FOR FIAT
YOU NEED TO IMPROVE CUSTOMER SEVICE & NO RESALE VALUE
TRY TO PROVIDE MORE SERVICE CENTRES.
TRY TO GIVE CORRECT/ ACCURATE TRU VALUE
TO IMPROVE YOUR SALES BEFORE