FREDDY MARTINEZ

2301 NW 122
nd
St Apt 303 Oklahoma City, Oklahoma 73120
405-822-8983
Freddymartinezfm@icloud.com
Summary
Experienced customer skills, great with people and real world problems.
Fluent in Spanish and English
Knowledge of Microsoft Word, PowerPoint and open to new programs
Skilled at learning new concepts quickly and effectively and communicating ideas clearly
Education Expected Graduation date 2015
Bachelor of Management Information Systems (MIS)
Minor, Spanish
University of Central Oklahoma, Edmond, OK
Career History and Accomplishments
Best Buy Corporation Oklahoma City, Oklahoma March 2013-Current
Engage customers using selling skills to build complex, connected solutions in
a fast-paced, dynamic environment where customers feel supported and leave delighted
Inspire customers by showing them whats possible with technology.
Use innovative training tools to stay current, confident and complete, driving profitable growth and achieving
individual and department goals.

Sprint Corporation Oklahoma City, Oklahoma August 2013-March 2014
Inquiries from customers related to billing, rate plans, features and services network, coverage, handsets and devices,
accessories, repair and troubleshooting, credits and adjustments
Sales of all products and services

AT&T Customer Support Specialist (Tech) February 2013-June 2013
Inquiries from customers related to billing, rate plans, features and services network, coverage, handsets and devices,
accessories, repair and troubleshooting, credits and adjustments

Apple Care Technical Support, Xerox/Yukon, Oklahoma October 2012 to February 2013
Professional troubleshooting expertise.
Assisting and supporting customers with technical issues with IOS devices (Iphone,Ipad,Ipod).

Virtual Rental Sales Specialist, Hertz, Oklahoma City, Oklahoma December 2010 to August 2012
Support achievement of sales and margin goals by working closely with staff and Team Performance Leader(s) on
assigned tasks and ad hoc duties or projects.
Communicate to Management all relevant customer feedback to facilitate on-going changes in our service and prices to
drive continuous improvement within our Operations

Universal Teller 1, IBC Bank, Edmond, Oklahoma August 2009 to December 2010
Universal teller in charge of pressing transactions for customers along with balancing a money drawer with EZTeller
program
Reported twenty sales per month in accordance with the teller sales program
Supervised all daily transactions
Activities
Treasurer of HASA (Hispanic American Student Association) at UCO in charge of all financial inquires team of 6
throughout a semester.
Selected from a number of 15,000 students from UCO to attend the USHLI in Chicago, IL to improve leadership
abilities.