Shannon Claire Smith

76 March Court, Warwick Drive, Upper Richmond Road, London, SW15 6LD
DOB: 08 August 1980
Mobile Number: 07864 162 248
Email Address: shan.smith@live.co.uk



Personal Statement

I am an energetic ambitious person who has developed a mature and responsible approach to any
task that I undertake, or any situation that I am presented with. I am a hard worker with strong
computer skills and general office experience, who is well organised and efficient. I am a person who
has experience with working to tight deadlines as well as under pressure, while maintaining a
friendly and approachable attitude with excellent interpersonal and customer relation skills and can
multi-task to a high standard. I am the sort of person that can overcome an obstacle and personal
weaknesses, I also want to go back to university through OU and complete my degree.



Key Skills

Ability to manage time and prioritise workload to ensure efficient delivery of all aspects of tasks.
55 words per minute typing.
Regular user of Microsoft Office, including Excel. Word and PowerPoint, Dreamweaver,
Photoshop and Flash Ms.
Polite professional manner with a can do attitude.
High attention to detail.
Well organised and efficient.
Working knowledge of PHP, JQuery, CSS, HTML, XHTML


March 10 2014 Current Ecohouse Group Developments
- Assistant to Head of IT (Web Development Assistant)
Directly support the Head of IT to implement new working systems and online marketing.
Responsibilities included coding and creating mailers, and updating the database with relevant
information.
Coded 20 plus mailers within a weeks time frame for a launch, while at the same time fixing
database issues.
Coding and creating responsive websites to industry standards using Bootstrap and Dreamweaver.
Posting news stories to keep content fresh and current and up with the times.
Helping staff with day to day IT issues: such as trouble shooting mail issues and basic pc repair.
Improving internet security and database security: By using pen testing and vulnerability testing
techniques I was able to stop a dos attack on one of the sister company websites. As a result the
website was able to enjoy a 98% uptime.




Work Experience 26.03.2007-31.07.2009 Barclays Wealth
- Isle of Man Personal + Corporate Closed Team
Closing accounts for Barclays Private and corporate Clients
Calling Clients to confirm payment details
Liaising with relationship managers on clients behalf.
Liaising with the payments team and other departments within Barclays.
Ensuring that accounts where closed in a timely fashion as per request of the client.
Liaising with other departments across Barclays wealth.

June July 2012 Work Experience with ISD (Isle of Man)
This was a 5 week work experience as part of my BSC course.
Analysis of the usage of their intranet site to see how it was being utilised and how often it was
visited by staff and which pages were the most popular. Collate and gather all departmental phone
numbers address and other potential records that the general public would need in order to better
contact certain departments. This went into a huge redesign of the government website and as such
information had to be incredibly accurate. Redesign of in house forums to better aide staff, the
forums were generally out-dated and therefore needed both to be more accurate and better
designed for todays use.


Higher Education
04.10.10 - 04.07.12 Bsc Honours Computer Science years 1-2
In the course of the year we covered how to implement and understand the following.
Created and developed databases to todays exacting standards and principles including the use of
excel and visual studio.
How to create websites with the entire design cycle including story boarding and sketching, as well
as incorporating management life cycles as well as to w3C standards.
Java programming basics as well as more advanced programming which included everything from
making a simple list program to a mars lander game.
Investigation and research techniques which help glean a better understanding to any project given.
As well as an introduction into computer systems, this covered how they work and how they are put
together and how to set up servers and the like.

14.09.2009 25.06.10 CIW V5 Foundations Course
Featured project management and lifecycles as well as how multimedia interacts with the web and
how to create and design using flash elements and PHP and CSS. In-depth look into ethical and legal
issues when it comes to creating websites the dos and donts such as copyright infringement etc.
Using Dreamweaver and the other such design software for creating websites and how to use that in
conjunction with Photoshop. How to effectively, use Flash action script, with the use of masks and
other such practical uses as well as how to use java applets and implement them in web design
effectively as well as the ins and outs of website publishing and maintenance including database
creation and maintenance.

25.07.10-27-08-10 Office Technology Course (DTI Isle of Man)
European Computer Driving Licence modules that included
Effective File Management
General word processing techniques
Information Communication
Everything IT related isp configuration and the like.
Text Processing
Transcription skills such as converting audio into text.
Speed typing
55 words per min at 98% accuracy.

04.09.2006-24.08.2007 IT and Web Development Course (Isle of Man College)
Level 2 Diploma for IT Practitioners Software Development E-Quals Course Basics into web
development using HTML and how to create effect tables and div tags for more advance table
creation as well as HTML encryption and basic database creation including frame building and usage.
How to File to File transfer, using FTP including how to implement graphics, into a website in the
correct manner and how to use them more effectively. Proper use of links (Hypertexts) Meta data
and header and footer tags. Hoe to implement and proper use of JavaScript, DHTML and linking it all
together using MS Access.
National Diploma Confetti School of Recording Technology
4 years training and working within a live studio which included everything from setting up the desk
to recording live bands. Including theory into acoustics, and how sound is affected by acoustics as a
whole.
Microphone Techniques that included optimal placing of the mics how they alter sound and
different affects you can get by different placing. Control room set ups and advance acoustics.

Secondary Education
Sep 03 Dec 98 Kloof High School - South Africa
English
Afrikaans
Maths
Geography
Science




Hobbies and Interest
I enjoy creating my own music, websites and graphics along with reading and going to the cinema. I
have also been known from time to time to plan the occasional LAN game or two, with my friends,
such as command and conquer Zero Hour and the like.
http://shansmithportfolio.weebly.com/
http://www.ehinternational.com/
http://www.twoplus1.co.uk/wp/