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Anna Dukes

443.255.8181 AngenPal@gmail.com


Prospective MBA Candidate, Johns Hopkins Carey School of Business, Washington, D.C.
Specialization: Information Systems, Jan. 2012 December 2014
Bachelor of Arts in Political Science, University of Maryland, Baltimore County
Specialization: International Relations and the Middle East. Jan. 2003 May 2006
Middle Eastern Technical University, Ankara, Turkey
Studied International Relations and the Turkish language. Sept. 2005 January 2006
University of Salamanca, Salamanca, Spain
Studied International Relations and Spanish. Dec. 2003 January 2004
April 2010/ActioNet For Continued Excellence and Customer Support on the HSPD-12 Program
June 2012/XTec - Recognized for Outstanding Team Support on a Department of State (DOS) Proposal Bid

Professional Experience
XTec, Inc. Reston, VA
Program Manager December 2011 Present
Department of State (DOS), Diplomatic Security (DS):Automated Badge Request Project
Plan and execute the development of a web services interface for the Chief Technology Office (CTO)
Perform extensive technical requirements review with XTec engineering staff and CTO project manager
Analyze Homeland Security and Presidential Directive (HSPD-12) Mandate and Federal Information
Processing Standard (FIPS 201-2) to ensure security compliance
Develop test plans and strategies to increase efficiency and reduce redundancy
Federal Bureau of Prisons (BOP):Physical Access Control System (PACS) Deployment in Grand Prairie, Texas
Managed a technical security team of 4 employees during the installation of PACS hardware
Successful completion of installation in 30 days; project stayed under budget and ahead of schedule
Coordinated with the Regional Computer Services Manager to set-up telecommunications for the
Coordinated with the BOP Logistics Manager to deliver building materials in a timely fashion
Citibank: PIV-I Implementation at Headquarters in Newark, Delaware
Deployed the first PIV-I Implementation at Citibank
Coordinated with Citibank site leads and XTec technical deployment team to institute the PIV-I Program
Identified areas of opportunity for the company to increase sales and product integration
Department of Labor: Security Office Help Desk Support
Increased contract oversight and help desk response time
Closed all outstanding help desk tickets from previous contract
Reinstituted stringent project management processes and procedures
Rebuilt relationships with the Security Office and the Chief Information Officer

ActioNet Vienna, VA
HSPD-12 Program Coordinator August 2010 December 2011
Worked on the HSPD-12 Program under Diplomatic Security for the Department of State (DOS)
Under direction from the Facility Security Engineering (FSE) Division Operations Chief, outlined, tracked,
and managed taskers across the entire HSPD-12 Program
Responsible for communicating and coordinating with the HSPD-12 Program Manager and STOS
(Security Technical Operational Services) contract leads on daily actions and issues directly relating to
HSPD-12 efforts
Increased efficiency by creating an action tracking tool that managed taskers throughout the entire
HSPD-12 Program
Acted as the main liaison for DOS in coordinating communication and partnerships with other federal
partners, including Millennium Challenge Corporation (MCC), USAID, Peace Corp, Department of
Defense (DoD), and the Department of Health and Human Services (HHS)
Worked closely with the HSPD-12 Joint Advisory Council Co-Chairs to reestablished communication
between the HSPD-12 Joint Advisory Council and DoS Executive Board Members that resulted in
increased communication and major headway for HSPD-12 overseas deployment
Formulated and established a set standard for all administrative material for the HSPD-12 Program Team
Prepared and ran the bi-weekly DOS HSPD-12 Joint Advisory Council Meeting which included, Peace
Corp, MCC, and USAID
Performed field support in order to train new DOS employees on HSPD-12 policies and practices
Assisted in the formation of the HSPD-12 Memo that legitimized the HSPD-12 overseas efforts and
provided a solid foundation for overseas deployment
Streamlined the HSPD-12 teams communication by redesigning, administering, and implementing the
HSPD-12 SharePoint site
Promoted to Program Manager after 16 months

Computer Science Corporation (CSC) Chantilly, VA
Action Officer January 2010 July 2010
Worked for the Installation Management Command Headquarters (IMCOM HQ) under the Department of
Defense (DoD)
Under broad direction from the Operations Planning Branch Chief, outlined, tracked, and managed
Communicated and coordinated with subordinate Command Branches to ensure that assignments were
completed in a timely manner
Increased efficiency for the Operations Planning Chief by restructuring the business acquisition process
through Microsoft Visio
Helped to improve the managing and tracking of Information Management Personnel through Microsoft

NMR Consulting, Inc. Annapolis, MD
Business Analyst (April 2008 Dec. 2009) October 2006 December 2009
Worked on acquisition support for the Livewire Project, Maryland Procurement Office (MPO) Contract/Ft.
Meade, MD
Identified, evaluated, and established business opportunities with clients and partners
Led multiple concurrent U.S. government and commercial proposal efforts
Developed schedules and tracked compliance for Request For Proposal (RFP) and Statement of Work
(SOW) requirements
Worked with a team to determine whether to bid on contracts
Prepared proposal outlines in accordance with Federal Procurement Practices, company processes, and
specific RFP requirements

Quality Assurance Specialist (Oct. 2006 April 2008)
Worked on the Defense Occupational and Environmental Health Readiness System Project for the
Department of Defense (DoD), Aberdeen Proving Ground, MD
Developed efficient ways for the Quality Assurance (QA) team to resolve issues and increase productivity
Tested application security features and managed online support tickets
Became proficient in automated testing tools, Quick Test Professional and Quality Center, and
regression, user acceptance, negative, and functional testing
Promoted to Business Analyst after 18 months

Certifications and Professional Training
CSCIP/G Certified Smart Card Industry Professional - Government, June 2012
Project Management Course, Graduate School, Washington, D.C., Sept. 2011
Certification in SharePoint Administration, May 2011
Certification in Analytical Risk Management (ARM), June 2008, NMR Consulting
Certification in Oracle Administrator 10g: Developing an EUL, Sept. 2007, Oracle University

Computer Skills
Proficient with Microsoft SharePoint, Excel, Outlook, Powerpoint, Project, Visio, Access; SharePoint; Oracle
Business Intelligence Discoverer Plus 10bi, Oracle Discoverer Administrator 10g: EUL, and SQL Navigator