Organizational socialization is the process by which newcomers learn an

organization's values and norms and acquire the work behaviors necessary to
perform jobs effectively.
Answer


a. True


b. False


Managers who are high on negative affectivity are always in a bad mood.




a. True


b. False



Effective managers need to have a high external locus of control.
Answer


a. True


b. False



Differences in the levels of organizational commitment among managers in
different countries can be attributed to forces in the general environment of the
organization.
Answer


a. True


b. False



When an African-American feels singled out in a group of white workers, a conflict
management strategy that can be used successfully would be:
Answer


a. Benchmarking


b. Increasing diversity awareness
c. Top-down management



d. Bottom-up management


e. Changing organizational culture



The goals that all parties in conflict agree to are known as:
Answer


a. Superordinate goals


b. Benchmark goals


c. Subordinate goals


d. Distributive goals


e. Integrative goals



The marketing department needs the production department to manufacture the
goods it attempts to sell, while the production department needs the marketing
department to find customers for the goods that it is producing. This is known as:
Answer


a. Scarce resources


b. Controlling the agenda


c. Incompatible evaluation systems


d. Overlapping authority


e. Task interdependence



Organizational conflict is the discord that arises when the goals, interests, or
values of different individuals or groups are incompatible and those individuals or
groups block or thwart one another's attempts to achieve their objectives.
Answer
a. True



b. False



Jim, the Dean of Student Services, and Paula, the Dean of Academic Affairs, are in
disagreement about how to handle misconduct of a student. This is an example of:
Answer


a. Interpersonal conflict


b. Bottom-up conflict


c. Interorganizational conflict


d. Intragroup conflict


e. Intergroup conflict


A manager conducts a meeting in such a way that she has a strong influence on
the alternatives for a decision that are discussed in the meeting. This is known as:
Answer


a. Forming alliances


b. Being in a central position


c. Controlling the agenda


d. Relying on objective information


e. Generating resources



Self-managed teams within organizations typically work according to which type
of communication network?
Answer


a. Chain


b. Spiral
c. Circle



d. All-channel


e. Wheel



Groupware is more successful for all the following reasons EXCEPT:
Answer


a. The work is group-based


b. It has the full support of top management


c. The culture stresses flexibility


d. Members are rewarded based on individual performance


e. It is used for a specific purpose


Gary has some important information to share with his staff. In the
communication process, Gary would be the sender.
Answer


a. True


b. False



Anything that hampers any stage of the communication process is known as
feedback.
Answer


a. True


b. False


Around 19% of Under Armour's sales are from Dick's & 9% from the Sports Auth..


Answer
True
False
Ohno Taiichi pioneered the development of _____ in the 1960s, which is to continuously find
methods to improve the efficiency of the production process to reduce costs, increase quality,
and reduce car assembly time.


Answer




Small-batch production




Lean manufacturing




Mass production




Assembly line



Under Armour opened its first store in ____ in May of 2011.


Answer




Thailand




United States




Mexico




China



Enterprise has been ranked among the _____ best companies.
Answer




Top 10




Top 20




Top 50




Top 100



An employee's perception about the extent to which her effort will result in a given
level of her performance is known as:
Answer


a. Valence


b. Expectancy


c. Instrumentality


d. Equity


e. Inequity


In extrinsically motivated behavior, the source of motivation is in the
consequences of the behavior, and not in the behavior itself.
Answer


a. True


b. False


As a manager, Michael derives a sense of accomplishment and achievement from
assisting his organization achieve its goals. Michael's motivation to perform is:
Answer


a. Extrinsic


b. Intrinsic


c. Equity based


d. Prosocial


e. Monetary



As a reward for completing his assignment two weeks ahead of schedule, Scott
rewarded himself with a long vacation. The reward is a(n):
Answer


a. Vicarious reinforcer


b. Negative reinforcer


c. Self-reinforcer


d. Expectancy


e. Valence



According to Fiedler, managers can change their style and can adopt different
styles in different kinds of situations.
Answer


a. True


b. False



When a manager negotiates with his superior to expand his authority to be
allowed to initiate proposals for possible new product launches, we say that he
has increased which type of power?
Answer


a. Reward power


b. Referent power


c. Coercive power


d. Legitimate power


e. Expert power
Empowerment can often times detract from effective leadership.
Answer


a. True


b. False



Women tend to be stereotyped as ______ and men tend to stereotyped as ______.
Answer


a. nurturing; supportive


b. task-oriented; interpersonal


c. directive; nurturing


d. supportive; directive


e. directive; supportive



Erik had been very successful at his old company, but recently it was acquired by Google. The two
companies work norms are very different. Erik feels uncomfortable because he wants to be a good
employee and conform to Googles norms, but he also is having a hard time accepting that Googles
norms are better. According to class lecture, which of the following would make Erik more likely to
change his inconsistent
attitudes?
Answer


a. Erik believes that the issue is very important.


b. Erik feels he has no influence over the issue.


c. Erik finds he performs better when he follows his old companys work norms rather than Googles.


d. All of the above.



Which of the following is true about conflict and its management?
Answer


a. Minimizing conflict generally improves team performance.


b. Disagreements about how a team should work are known as process conflict.


c. A moderate level of relationship conflict is often functional.


d. Compromise is the most effective conflict resolution style.



Which of the following statements is NOT true about emotional intelligence (EI)?
Answer
a. EI is an individuals non-cognitive skills and capabilities.



b. Emotional intelligence primarily measures the ability to understand how others are feeling (i.e.,
social skill, empathy).




c. EI is especially important in jobs that require frequent social interaction.


d. Studies show that EI can be developed rather than being fixed.



Jim is a legal expert on the auto industry. His boss has recently assigned him to lead an important legal
case for an automotive industry client. But, Jim is stressed out and anxious because the stakes are so
large. According to Path-Goal leadership theory, Jims boss should use which type of leader behavior to
help Jim succeed:
Answer



a. Supportive


b. Directive


c. Initiating Structure


d. Participative




Recall the clip from Dangerous Minds about a teacher and her efforts to motivate her students in their
study of poetry. True or False: The clip demonstrated that use of extrinsic motivational techniques can
damage intrinsic motivation.
Answer
True
False


You lead a team of employees who develop creative ideas for toys. A few members regularly contribute
ideas. You are discouraged, however, because several other members attend regularly and work hard on
their assignments - but they only contribute their own ideas if they are encouraged to do so. Moreover,
these members seem too intimidated to challenge others ideas. Based on class discussion, this problem
can best be described as:
Answer


a. Groupthink


b. Illusion of control


c. Free rider tendency
d. Lack of legitimacy





Which theory highlights that motivation is highly influenced by choice of a referent individual?
Answer


a. Theory Y


b. Reinforcement Theory


c. Equity Theory


d. Expectancy Theory



Which is not an advantage of group decision-making (when the group is working well)?
Answer


a. Increased efficiency


b. Better decisions


c. More creativity


d. Greater acceptance of decisions




WashUrCar, which operates five car washes, is attempting to decide whether or
not it should purchase a new type of drying equipment. This represents which
type of decision for the organization?
Answer


a. Programmed


b. Intuition


c. Optimizing


d. Nonprogrammed


e. Satisficing



The likelihood of a manager making an error in judgment is much greater in
programmed decision-making than in nonprogrammed decision-making.
Answer


a. True


b. False
When groupthink occurs, pressures for agreement and harmony within a group
tend to encourage individuals to think independently, raise questions, and
develop creative alternatives.
Answer


a. True


b. False



When managers cannot assign probabilities of future occurrence to possible
alternatives to a decision, this is known as:
Answer


a. Certainty


b. Risk


c. Bounded rationality


d. Uncertainty


e. Satisficing



As group size increases, social loafing decreases.
Answer


a. True


b. False



Teams that are empowered to take responsibility for acting autonomously on
identifiable pieces of work are referred to as:
Answer


a. Informal groups


b. Interest groups


c. Virtual groups


d. Sequential task interdependence groups


e. Self-managed work teams



A member of a task force does not do much work related to the goals of the task
force. This member is confident that the other members of the task force "will take
up the slack." This group member is exhibiting:
Answer


a. Cohesion


b. Synergy


c. Conformity


d. A group role


e. Social loafing



The new product development team for Midland-Grau is made up of engineers
from Germany, England, and the United States. This is known as a(n)
_____________ group.
Answer


a. Cross-cultural


b. Informal


c. Virtual team


d. Cross-functional


e. Command


Human skills can only be learned through education and training.
Answer


a. True


b. False



A desired future outcome that a firm hopes to achieve is called a goal.
Answer


a. True


b. False



Levi Strauss announced that, due to declining global sales, it would lay off 12
percent of its workforce. This was an example of:
Answer


a. a low-cost strategy


b. innovation


c. restructuring


d. empowerment


e. realignment strategy



By reducing the amount of resources an organization uses to produce goods and
services, they can decrease their efficiency.
Answer


a. True


b. False



What is a "core competency"? How is it related to a competitive advantage? Give
an example of core competency.





Identify and discuss the "four building blocks" of competitive advantage.
The four blocks are increasing efficiency, innovation, customer responsiveness, and
quality
Explain how a retail store can implement the two types of strategies mentioned in
the text.


Innovation, is that the firm can create and improve the good they are producing so that
they can deliver better product to the consumer
Customer responsiveness is the ability that a firm can identify the need of the customer
and change their service or product accordingly to create more value for the customer.
Quality is the can give customer .
Define the two major trends of empowerment and self-managed work teams, and
give a realistic business example of each of these.