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1- which of the following activities represents the controlling
function?
1) Reviewing yesterday's production reports.

2) Choosing between two alternative communication systems.

3) Arranging units in an organization according function.
4) Setting a goal to increase sale 25 percent next quarter.

2- What category of managerial skills is required to accomplish

the specialized
tasks associated with the manager's job?
1) Conceptual
2) Technical
3) Inter personal
4) Diagnostic

3- To detennine how well an organization is

responding
environment, we should measure the organization's
l) Efficiency
2) Reactivity

3) Transformation index

to and shaping its

4) Effectiveness

4- The task environment includes all the following EXCEPT

l)

Labor'

2) Customer

3) Technology

4) Competitors

5- The model o{'organizational eflbctiveness include all the following

EXCEpT
the

I) Systeur resource approach.

2) Organization clcsisn approach.

4) Intcrnal proccss approach.

3) Goal approaclr.
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(

6-

autonomy be part of the job?

enlargment
3) Job rotation
l)

2) Job enrichment

Job

4) Horizontal Job loading

7- A department has few standard procedures, members are located in various

parts of the state, and tasks requring a great deal of interaction between
manager and subordinate. How should this departrnent be structured?

1) Use a narrow span of control

2) Use a high degree of centralization

3) Create a flat organization

4) Use functional departmentalization

8- Which pair deals with distriburion of authority?

l)

Decentralization and delegation

2) Centralization and departmentalization

3) Span of management and departmentalization

4) Departmentalization and coordination

9- Punishment and avoidance procedures involve the use of

power
3) Referent power
1) Legitimate

2) Expert power
4) Coercive power

A manager who demonstrates employee centered behavior is most likely to

1) Focus on employee growth and job satisfaction.

10-

2) Closely supervise employees.

3) Be concentrated primarily with perfbrmance.

4) Sltow a high concern fbr production.

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what is the proper managerial response?

Maximization
3) Minimization
1)

2) Elimination
4) Optimization

12- Environmental turbulence typically forces managers to develop

plans
3) reaction plans
1) strategic

2) operational plans
4) tactical plans

13- Corporate strategy is concerned primarily with

1) scope and synergy.

2) scope and resource deployment.

3) Synergy and resource deployment.
4) Distinctive competnce and synergy.

14- According to the adaptation model of business strategy, the most appropriate
strategy for use in an unstable environment is to be a/an

analyzer
3) prospector
l)

2) defender
4) aggressor

15- Which of the following statement best describes how decisions are made
rather than prescribing how they shor.rld be made?

classical
3) irrational

2) administrative

1)

4) norninal
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