Resolving Conflicts

Bad

CHARACTER [Ch.1 L3]

Low

SELF CONCEPT [Ch. 2 L1]

Unable

to control EMOTIONS [Ch. 2 L2]

Unable

to manage STRESS [Ch. 2 L3]

MisCommunication

[Ch. 3 L3]

What

are other reasons that may cause

conflict?

What may cause CONFLICT?

 Conflict

A problem in a relationship
Tolerance

The ability to accept other people as they are

Compromise

Each person gives up something in order to reach

a solution that satisfies everyone

Vocabulary

 Peer

Mediation

Process in which a specially trained student listens

to both sides of an argument and then helps the
opposing sides reach a solution
Violence
The use of physical force to harm someone or
something

Vocabulary

 Sometimes we

all get pretty angry.

We

may feel that something is unfair, something

has been taken or broken that we value, someone
is being mean, we're not getting a fair share, etc.

So

what do we do?
Well, we could throw a huge tantrum, get really
upset, be mean to everybody etc.
But, would any

of these things solve the problem?

What is Conflict Resolution?

1.

Take a time-out

2.

Allow each person to tell his/her side

uninterrupted

3.

Let each person ask questions

4.

Keep brainstorming

Resolving Conflict through Communication

Wait at least 30 min before you talk over the

situation

This will give both of you a chance to calm

down.

Take a time-out

Each person should have the chance to

explain his or her feelings without the other
person breaking in.

Choose a time and place to talk where you

wont be interrupted

Allow each person to tell their

side of the story uninterrupted

Both people should have the chance to

question each other.

Stay calm and respectful.

Also, stick to the issue. Dont bring up other

problems at this time.

Let each person ask questions

Try to see the situation from the other

persons point of view.

It will help you find a solution that will satisfy

you both.

Keep Brainstorming

 T- take a time out

A- allow each person to tell his/her side of

the story uninterrupted

L- let each person ask questions

K- keep brainstorming

Talk Strategy

When you have come to a solution that both of

you can agree with, then you have to be
responsible for carrying it out.

If things dont work out then you need to go

through the whole process again to see how it
could be improved.

Conflict resolution is not easy. It takes everyone

involved to work together willingly and to
accept and carry out what has been decided.

Final Thoughts

Teachers and counselors can help you to

learn the skills for resolving conflict and
become a more confident, responsible and
independent person.

Problems don't go away if you ignore them in fact usually they get worse. It's a good idea
to face problems and get them sorted out as
soon as you can.

Final Thoughts cont..