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In The Name of ALLAH, The Most Merciful, The Most Beneficial.

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University of Sargodha

Presented By,
AAMIR RAZA
SADIA GUL
MARRIYUM KHALID
SAMRA WARSI
SADIA KIRAN
QALB ABBAS

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INTRODUCTION OF TELENOR

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TELENOR IN PAKISTAN

Launched its mobile network in 2005

 Leading in innovation techniques

 Capturing rural markets
 Mission statement
 Vision
 Core values
 Market share

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PURPOSE & METHODS

To find out the role of communication in success of Telenor
METHODS USED

 Primary source
• Formal interview
• Informal talk
 Secondary source
• Internet
• Annual report
• Reference books

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COMMUNICATION SKILLS

 BASIC COMMUNICATION SKILLS

• Interpersonal skills
• Writing skills

 ATTITUDE BUILDING SKILLS

• Building confidence
• Building trust
• Empathy and conflict managing skills

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INTERNAL COMMUNICATON

 UPWARD COMMUNICATION
• Oral upward
• Written upward

 DOWNWARD COMMUNICATION
• Oral downward
• Written downward

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INTERNAL COMMUNICATON

 HORIZONTAL COMMUNICATION

• Crosswise & Diagonal communication

• Purpose of horizontal communication
• Media for horizontal communication

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EXTERNAL COMMUNCATION

Channels of external communication

 Annual report
 Media advertisement
 Print media advertisement
 Through Presidents message
 Through services
 Commercial breaks
 Bill boards

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COMMUNICATION WITH EMPLOYEES

Telenor uses these ways for connecting with employees.

 Employee relation
 Reward system
 Compensation plan
 Salary packages
 Additional benefits/Bonus
 Effective performance management

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COMMUNICATION WITH CUSTOMERS

Telenor uses these ways for connecting with customer`s.

 Welcome advertisement
 Media advertisement
 Sales & marketing
 Communication through packages
o Telenor Doctor service
o Telenor Pakwan service
o Free minutes packages

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CHAIN OF COMMAND
PRESIDENT &
CEO

DIRECTOR DIRECTOR
(FINANCE) (OPERATION)

REGIONAL REGIONAL REGIONAL REGIONAL

MANAGER MANAGER MANAGER MANAGEER
(SOUTH) (NORTH) (SOUTH) (NORTH)

AREA AREA AREA AREA

MANAGER MANAGER MANAGER MANAGER

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COMMUNICATION STYLE

Communication in Telenor is such as,

 Centralization in Telenor
 Decision making style
 Telenor human resource
 Recruitment policy
 Internal recruitment
 External recruitment

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FEEDBACK SYSTEM IN TELENOR

Telenor uses two ways of getting feedback from customer`s.

 Feedback cards

 Online feedback

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CONCLUSION

Result of our work is

 Role which communication

plays
 Way of communication

Concluding our work

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QUESTIONS?
YOU MAY ASK ANY QUESTION RELATED TO
OUR PRESENTATION. WE HOPE YOU ALL
WILL BE GETTING BETTER FEEDBACK FROM
US.
WE ALL HERE TO ANSWER YOUR
QUESTIONS.

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