sACKNOWLEDGEMENTS

I would like to express my gratitude to the Institute of Business

Administration for giving me the opportunity and arranging such an
extensive internship programme.
I would also like to acknowledge my debts to those officers of Bank
Alfalah who have been extremely helpful for me.
First of all Mr. Gulistan Khan. He has been a permanent source of
encouragement and guidance. His helpful nature did not restrict him to the
premises to the branch but extended to any place and any matter I needed
his support on. He gave me a comprehensive summarization of the
documentary credits procedure. He made me perform all the functions of his
desk at one time or another.
I would also acknowledge my debt to Mr. Khurram Waheed, for the
knowledge he provided in a very frank and casual manner. Due to his gift of
wittiness, the time of my internship that was spent with him was the most
interesting and memorable one for me.
The young officers of the Credit department, Mr. Kashif and Mr.
Shaheryar, were a source of inspiration as well as admiration as they were
absolutely thorough gentlemen.
Moreover, I would also acknowledge my debt to Mr. Ulfat, Mr.
Anwaar, Mr. Jamsheed, Mr. Ahsan, Mr. Mughees, Mr. Shaukat and Miss
Zeba for the helpful hand they extended towards me at one time or another.
In short, I would always be thankful to all the managers and officers,
for their courteous and compassionate treatment given to me.
Thank you all
 PREFACE
The pre-requisite of internship program is to make the students of
M.B.A, aware of the practical expertise and to acquaint them with the real
management process.
With an intention of grooming the best executives of the future, the
Institute of Business Administration has organized a comprehensive
internship-training program. All of us were placed in leading organizations
of business arena to gain first hand knowledge and insight into their
management and working. So, when I was given the chance of selecting an
organization, I opted for Bank Alfalah.
Getting a chance of working in Bank Alfalah proved to be very
beneficial for me. I think that I gained comprehensive insight into the
working of a bank. But nothing could have been possible without the co-
operation and guidance of the officers of BAL.
After the completion of internship program, internship report has
been prepared just in accordance with the practical exposure. It has been
my endeavor to stipulate my experience in a way that the reader may clearly
understand the core concepts.
 Current Account

PLS Savings Account

Royal Profit

Basic Banking Account

Alfalah Kifayat

Alfalah Mahana Amdan

Alfalah Education

Detail of each type of accounts a follows;

PLS SAVINGS ACCOUNT:

Profit & Loss Sharing Saving Bank Account.

Minimum account opening requirement of Rs. 5,000 only.

No restriction on number of withdrawals and number of deposits.

Profit on saving accounts is credited to the customer account on half-yearly

basis.

Free debit card can be used to withdraw cash and make purchases at thousands of
outlets across Pakistan which provides access to funds 24 hours a day.

ROYAL PROFIT:

Minimum Deposit requirement of Rs. 50,000 only.

Higher returns on higher balances.

No restriction on number of withdrawals and on number of deposits.

 Free debit card can be used to withdraw cash and make purchases at
thousands of outlets across Pakistan which provides access to funds 24 hours
a day.

Profit is credited to the customer account on monthly basis.

BASIC BANKING ACCOUNT:

Initial deposit for account opening is Rs. 1,000 with no minimum balance
requirement.

Non interest bearing checking account.

Maximum 2 deposits & 2 withdrawals through cheque are allowed.

Free debit card can be used to withdraw cash and make purchases at
thousands of outlets across Pakistan which provides access to funds 24 hours
a day.

No restriction on ATM withdrawal.

Alfalah Kifayat account

1. Who can open this account?

Any Pakistani resident over the age of 18 can open this account. This account is for
individual/joint customers only. Other customers like companies, corporate etc are
not eligible for opening of this account.

2. What is the minimum & maximum balance requirement to open this

account?

Minimum balance requirement for opening this account is Rs. 10,000/- with a
maximum of Rs.1, 000,000/-

3. How often can a customer withdraw funds?

Three debit transactions are allowed in a month either through cheques or Debit
Card/POS machine.

4. How often can a customer deposit funds?

There is no restriction on deposit transactions.
5. Will customer be issued cheque book and Hilal (Debit) card?
The bank will issue the first cheque book of 25 leaves and a Debit card free of cost.

6. When will the profit be credited in the account?

Profit will be calculated on monthly minimum balance basis and will be credited in
the account on quarterly basis. No profit shall be payable for a particular month, if
the minimum balance for any particular day of said month falls below the amount of
Rs. 10,000/-.

7. Is online facility available for this account?

Yes it is. (Subject to fulfillment of all related requirements)

8. Are their any service charges for this account?

All service charges are as per the prevailing „Schedule of Charges‟

9. How many Kifayat accounts can be opened by one customer?

Only one account per customer will be allowed across all branches of Bank Alfalah.

10. When will account statement be generated?

Account statement will be generated on half yearly basis.

Alfalah Mahana Amdan

Alfalah Mahana Amdan is a 3 year TDR with expected rate of profit of 10% p.a. This
term deposit will provide an opportunity to individual/joint customers to enjoy higher
returns that will automatically be credited to his/her current/PLS/RP/BBA account on
1st working day of each month.

This facility is not available for business and corporate customers.

Some salient features

1. Minimum placement limit is Rs. 100,000/- and maximum placement limit is

Rs.15,000,000/-

2. Expected Rate of profit is 10% Per annum (as per PLS governing rules)

3. Profit will be automatically credited on the 1st working day of each month into
customers Current/PLS/RP/BBA account
 4. Free Personal Accident Insurance coverage up to the deposit amount or Rs.
1,500,000/- whichever is lower.

5. Customer can avail financing facility up to 90% of the deposit(as per banks
policy)

6. Any Pakistani resident over the age of 18 can open this account

7. Alfalah Mahana Amdan term deposit can be maintained only at any one BAL
branch with a maximum cap of Rs. 15 Million. An undertaking shall be
obtained from the customer certifying that he/she is not availing Alfalah
Mahana Amdan Term Deposit Receipt facility from any other BAL
branch.(included in AOF)

8. Alfalah Mahana Amdan TDR will be issued for three years tenure with auto
renewal facility of principal amount i.e. the facility will be renewed
automatically on maturity (i.e. 3 years)

Alfalah Mahana Amdan TDR will be subject to Zakat, Withholding Tax as well as any
other applicable taxes.

Alfalah Education

Alfalah Education is a Term Deposit product with No Additional Cost (NAC) education
insurance cover for account holders with school going children. Alfalah Education
Account , beside offering competitive return on TERM DEPOSIT , offers tuition fee
reimbursement of children for 15 years of schooling or up to their 20th birthday, in
the unfortunate event of the death (either through accident, illness or natural
causes) of the main breadwinner (account holder) parent.

Alfalah Education offers a competitive return on term deposit and secondly, it creates
a contingency provision for our school going youth‟s education in the hapless event
of the death of any major breadwinner. The product seems rewarding in the current
scenario of increasing number of children of school going age and the general public
interest in quality education of their off springs.

Features

Deposits can be placed in multiple of 100,000 units with maximum 3 units

allowed per depositor, i.e. a maximum deposit per customer of Rs. 300,000
across all BAL branches.
All 3 units can be purchased for 1 child or each for up to 3 children.
 No evidence of insurability (medical examination/health decoration) is
required.
Maximum entry point age is 55 years (renewable up to 64th birthday)
Benefit payment increases with age/class of the child.
The product will be offered as a 1 year term deposit at upto 7 % profit to be
paid at maturity
Premium cost for each deposit unit of Rs. 100,000 would be Rs. 85 per month
and borne by the bank.
Regular Zakat and WHT would apply on the deposit.
Monthly payments set forth will be paid directly to the mother/guardian,
regardless of the actual school fee.
In case of joint account holders, only main breadwinner account holder would
be covered under the policy.
Premium will be paid to ALICO by BAL on monthly basis.

Benefit Schedule

Benefit Payable: for 15 years or up to the child age 20

Monthly Premium: Rs. 85
Deposit: Rs. 100,000

Child Benefit Payable Monthly

Age* for no. of years Payment (Rs.)
5 15 2600
6 14 2800
7 13 3000
8 12 3200
9 11 3300
10 10 3600
11 9 3900
12 8 4300
13 7 4800
14 6 5400
15 5 6300
16 4 7600
17 3 10000
18 2 14600
19 1 28300
Child age at the time of Breadwinner‟s death.

Lockers
Bank Alfalah provides safe deposit locker facility to its customers for safe keeping of
their valuables like documents, securities and jewellery etc.

Important features of lockers facility are as follows:

Various sizes to choose from small, medium & large.

Annual locker rent ranges from Rs.1,000/- to Rs.3,500/-.

Locker rent is waived for customers maintaining a minimum deposit of Rs.2

million in current account or above US $25,000/- in a current account or US
$50,000/- in a savings account.

Locker Rates

The annual license fees of the following sizes of lockers will be as follows:

Locker Size Charges

Small Rs.1000/-
Medium Rs.1500/-
Large Rs.3000/-
Special Rs.3500/-

Key Deposit: Rs.1000/- (Refundable)

The license fees lockers will be payable in advance every year and no part of the
same shall be refundable in any circumstances.

Remittance

Through our international correspondent banking relationships we provide direct and

indirect foreign currency remittance facility around the world.

Alfalah Hilal card

In our endeavor to provide you versatile banking options to fulfill your financial
needs, Bank Alfalah Limited presents the Alfalah HilalCard, a Debit Card which gives
you unlimited access to your current / savings account with a simple swipe at
millions of retail shops and ATMs worldwide. The Alfalah HilalCard comes with a host
of conveniences and benefits combined with the wide reach of Visa Network,
enabling it to be accepted at more than 1 million ATMs and 29 million retail outlets
around the world, making it the most acceptable Debit Card available in Pakistan.

What's more, it is easy to operate and can be used on any electronic self-printing
POS machine where VISA is accepted, locally and internationally. No more hassle of
remembering your PIN for retail transactions and no need to go to the ATM for cash
withdrawal! One swipe and your transaction is complete.

You can apply for the Alfalah HilalCard just by visiting your nearest Bank Alfalah
branch or by downloading HilalCard Application form.

What you need is:

Current / Savings Account in any branch of Bank Alfalah Limited.

All you will have to do is:

Fill up the simple application form.

Delivery of HilalCard:

Your HilalCard will be delivered at your correspondence address by courier within 5-7
days of your application submission.
The Alfalah HilalCard can be used electronically at any retail outlet or ATM that
accepts VISA cards and displays these logos:

Personal Identification Number (PIN):

Debit cards that are currently available in Pakistan require the card member to enter
the PIN number in order to complete a transaction. The Alfalah HilalCard is a "One-
Swipe Card" and does not require you to remember any PIN in order to execute
retail transactions. The PIN which will be delivered to you for Visa Electron will be
required for ATM based transactions only.

Special POS Machines:

In order to use other debit cards currently in the market you would need to find
outlets that carry special POS machines where these cards can be used. Alfalah
HilalCard is accepted at all outlets displaying the VISA/Electron logo worldwide and
having self-printing POS terminals.

To be used Not to be used

for Alfalah HilalCard for Alfalah HilalCard

Global Acceptability:

The Alfalah HilalCard is globally accepted welcomed at all locations displaying the
VISA/ ELECTRON/PLUS logos with self-printing POS terminals. Your card is accepted
at nearly 29 million physical locations in more than 150 countries round the globe
with above 22,000 major establishments in Pakistan.

With your Alfalah HilalCard, you can pay for shopping, meals, travel, entertainment,
holiday, petrol and much more. Also it gives you access to ready cash through your
PIN (Personal Identification Number) at more than 1 million ATMs to withdraw any
amount up to your available bank account balance. This premier card service is a
convenient point-of-sale alternative for ATM cardholders who do not qualify for Visa
credit purchasing power. Through Alfalah HilalCard, you can access your Bank
Alfalah's account from anywhere in the world.

24-Hour Customer Service

Our 24-Hours Customer Service is there to help you with your requests. Our well-
trained and qualified Customer Service team can be contacted at UAN 111-225-111.

They will assist you in:

a Answering your queries

b Registering and resolving your complaints

c Reporting a lost/ stolen card

d Activating your Card

Foreign Transactions:

Transactions made outside Pakistan will be converted from the transaction currency
to US Dollars, based on international exchange rate prevailing on that date. In order
to assist card members, all transactions will be converted to Pak Rupees for
payment. This conversation will be based on the market exchange rate quoted by
authorized money changers and in accordance with the Bank's Procedures applicable
from time to time.

Zero Loss Liability:

If ever you lose your card, Bank Alfalah ensures that you never have to worry about
it! You are covered for all fraudulent charges made on your card as soon as it has
been reported lost to us. Just make sure that you report the loss immediately upon
discovery. You are completely secure against loss, theft after the card loss has been
reported to us.

No Minimum Income Requirement:

Unlike other Cards, the Alfalah HilalCard is easy to obtain. There is no preset income
requirement to enjoy the benefits of this fast, convenient and safe. All you need to
do is open and maintain an account with any of the branches of Bank Alfalah Limited.

Simplicity:

Charge goods and services to your Alfalah HilalCard at all point-of-sale terminals
with self-printing ability displaying VISA / Electron sign in Pakistan and abroad.

Flexibility:
With Alfalah HilalCard you may withdraw cash from over 1 million ATMs (Automatic
Teller Machines) worldwide. You no longer need to worry about whether you'll make
it to the bank before closing time, because ATMs never close - they are open 24
hours a day, 7 days a week, and 365 days a year.

Promptness:

Using Alfalah HilalCard at ATMs and / or shops requires less time than queuing in the
Bank and writing out checks.

Controlled Spending:

All Alfalah HilalCard transactions are subject to authorization, which means whenever
you do a transaction the status of your account is checked. Thus you eliminate the
risk of spending the money you don't have - you yourself control your account.

Overview of Expenses:

Each single charge and each withdrawal of cash at ATM made using your Alfalah
HilalCard shall be clearly itemized on your bank statement enabling you to easily
check the status of your account.

Immediate Payment:

With Alfalah HilalCard you pay your bills immediately unlike when you use a Credit
Card and get the bill later. The amount is directly debited from your designated
Current/Savings account.

Bank Alfalah Debit Cards

New ATM features

1. Inter-Branch Fund Transfer Features;

Open Ended Fund Transfer: Bank Alfalah HilalCard holders can now use
Bank Alfalah ATMs to transfer funds from any of their linked checking
accounts (linked to their Debit-Card) to any Bank Alfalah Branch account in
Pakistan. Customer will simply enter Beneficiary account and amount to
transfer on the ATM screen. Cardholder is given the option to re-confirm or
cancel fund transfer before the transaction is executed.
Link 10 Accounts to a Single Card: Bank Alfalah HilalCard holders can now
link up to TEN checking-Accounts (Own Accounts) from any / different Bank
Alfalah Branches on to a Single Debit Card.
Per Day Transfer Limit*: Daily Transfer Limit for Bank Alfalah Debit Card
holders is set to Rs. 250,000/.
Per Transaction Limit*: Bank Alfalah HilalCard holders can transfer the
entire Daily-Transfer-Limit (250,000/-) in a single transaction
Fee: Bank Alfalah HilalCard holders will be charged Rs.25/- fee per IBFT
transaction.
2. Inter-Bank Fund Transfer Features
(Fund Transfer between 1-Link Member Banks):

Inter-Bank Fund Transfer : Bank Alfalah HilalCard holders can now transfer
funds (From any of their linked accounts) using Bank Alfalah ATMs, to a bank
account in any 1-Link member bank, by simply selecting the 1-Link Member
Banks displayed on the ATM screen and then entering the
Beneficiary Account Number and Amount to be transferred. Beneficiary
Account Title and Amount to be transferred appears on ATM Screen.
Cardholder is given the option to re-confirm or cancel inter-bank fund transfer
(before the transaction is executed)
1-Link Member Bank: Card holders (Using their respective Bank ATMs) can
now transfer funds (From their Linked accounts) to any Bank Alfalah checking
Accounts in Pakistan.
Per Day Transfer Limit*: Daily Transfer Limit for Bank Alfalah Debit Card
holders is set to Rs. 250,000/-
Per Transaction Limit*: Bank Alfalah HilalCard holders can transfer the
entire Daily-Transfer-Limit (250,000/-) in a single transaction
Fee: Bank Alfalah HilalCard holders will be charged Rs.25/- fee per IBFT
transaction.

* Transfer Limit: Transfer Limits will be the total of Inter Branch & Inter Bank Funds
transferred by the Card Holder using Bank‟s ATMs during the day.

3. Utility Bill Payments on Bank Alfalah ATM’s

We now entertain the following Utility Bills Payments on Bank Alfalah ATMs country-
wide with NO additional charges during the initial phase:

Gas Bill Payment: SSGC and SNGPL

Electricity Bill Payment: KESC and LESCO
Mobile Bill Payment: WARID (With top-up) and UFONE (With top-up)

4. Cash Deposit (CDMs)

Alfalah HilalCard holders can deposit cash in real-time to any of their linked Accounts
using Bank Alfalah CDMs (Cash Deposit Machines) which automatically recognize the
following notes:

Rs. 5000/-
Rs.1000/- (Old and New Currency Format)
Rs. 500- (Old and New Currency Format)
Rs. 100/- (Old and New Currency Format)
Rs. 50/- (Old Currency Format, The template for New note is in progress)

No fees will be charged on Cash Deposit.

 1. Your Name
2. Your exclusive 16 digit card number
3. Validity Period
4. VISA logo

1. A magnetic strip containing coded information for the security of your card.
2. Your Signature panel
3. Visa Plus Logo
4. Bank Alfalah contact

What is on the Card? - ShahDin Manzil

Bank Alfalah is committed to the projection of Pakistan's rich cultural heritage. We

strongly believe that the all must fulfill our social responsibilities in addition to
achievement of the commercial objectives. A few examples set by Bank Alfalah are
Alfalah Square, Alfalah Mini Golf, the resurrection of Shah Din Manzil, right across
the main Mall road (Shahrah-e-Quaid-e-Azam), Lahore.

Shah Din Manzil symbolizes more than an ideal colonial architecture. It is known by
the name of and stands testimony to the memory of its owner, the first Muslim judge
of the Lahore High Court - Justice Shah Din Humayun and substantiates Lahore's
claim as a centre of academic and cultural excellence. It has always remained as a
landmark in the historic city of Lahore with its typical architectural beauty. Over the
years, the elements of nature and neglect had rendered the building uninhabitable.
The management of Bank Alfalah has chosen to resurrect Shah Din Manzil to its
original splendor and grandeur. The restoration work is resulted in a fusion of the old
with the new, together with some interesting new design elements. This spirit of
merger that is being carried into the new design with modern building techniques
and materials assures us that the old blends seamlessly with the new, and yet hold
its own place. Bank Alfalah has also allotted 3/4th of a floor of this building to house
an I.T. library with round the clock research facilities for I.T. developers and
researchers. The bank has not changed its name and the renovated, refurbished and
redecorated building will continue with its original name i.e. "SHAH DIN MANZIL".

Shah din Manzil has developed into a state-of-the-art, technologically advanced and
intelligent office premises, which incorporates all the concepts of a modern office
while maintaining the rich facade of the building. It has been made structurally
sound with most modern and high-tech office facilities within its walls but would
retain its original and historic look from its exterior. The new look of Shah din Manzil
stands out as a model of most modern facilities blended with history and grandeur of
the past.

Shah din Manzil will always continue to remain a landmark of Lahore, and will be
a proof of Bank Alfalah's mission to contribute towards the welfare of the
community and heritage at large.

Put in simple terms, a HilalCard is a Buy Now, Pay Now option while a Credit Card
is a Buy Now, Pay Later option. Alfalah HilalCard allows the following facilities:

No monthly repayment.

No interest charged.

Backed by a customer maintained Current/Savings account.

Your limit is your balance.

Shopping - Local and International Usage

Alfalah HilalCard is accepted at over 29 million physical locations in more than 150
countries around the globe, with more than 22,000 establishments in Pakistan

Your Alfalah HilalCard is welcomed at all merchant outlets with self-printing

terminals that display the VISA/ ELECTRON sign in Pakistan and around the
world.

To make a payment, present your

Alfalah HilalCard at the time of making the
payment and inform the cashier of
your mode of payment.

The merchant establishment will

'swipe' your Alfalah HilalCard on the
self-printing terminal. Please ensure that
the merchant does not use a manual
imprinter or POS machine without self-printing option.

The POS terminal will generate a

'charge slip'. The merchant establishment
will request you to sign the charge slip.
 When your purchase transaction is complete, the transaction amount will
immediately be debited to your Bank Alfalah designated account.

Purchase Limit

Your purchase limit is equivalent to the available balance in your account. Please
note that if you have multiple accounts with Bank Alfalah Limited, only the default
account that you have designated in the application form will be used. Moreover,
your daily transaction limit is up to Rs. 50,000/- on cash and Rs. 50,000/- on retail
transactions in case of Classic HilalCard and in case of Gold HilalCard, upto Rs.
1,00,000/- on cash and Rs. 1,00,000/- on retail transactions.

Do's

Keep an eye on your HilalCard at any merchant outlet; always ensure that
your Card is within sight. The merchant's personnel should swipe your
HilalCard once on the self printing POS terminal and not on any other devices.
Should you feel anything suspicious, speak to the manager at once.
While using your HilalCard at any merchant establishment, ensure all details
have been entered correctly and completely before signing the charge slip.
Always use the same signature as that on your HilalCard.
Retain your copy of the charge slip for future reference.
After using your HilalCard at the merchant establishment, please ensure that
the card returned to you belongs to you.

Don'ts

DO NOT use your HilalCard at merchants with paper imprinters/POS terminals

without self printing option or for Mail, Telephone and Internet transactions.
DO NOT use your HilalCard at hotels during check in for "blocking the
amount" as done for Credit Cards.
DO NOT use HilalCard where advance payment is required even before
completion of the purchase transactions / services as it will not be refunded.

DO NOT use HilalCard for internet transactions.

 Insert your Alfalah HilalCard in the ATM slot.

Enter your ATM PIN

Alfalah HilalCard can be used on more than 1 million ATMs around the world to
withdraw any amount up to your available designated bank account balance.

For ATMs that provide you the Account Select facility requesting you to
specify the kind of account you want to access, please proceed as follows:

1. For accessing your Savings account choose "Savings"

2. For accessing your Current account, choose "Checking" or "Current"

(one of these two would usually be available).

3. Please be careful while performing the Account Select as a wrong

selection may lead to your transaction getting declined.

Follow the standard steps (as guided on the screen) and complete your
withdrawal.

You also have the option of withdrawing the cash by requesting an Over-the-Counter
Cash Withdrawal at all VISA member financial institutions worldwide, or at any of the
Bank Alfalah branches, or other VISA member banks in Pakistan.

Cash Withdrawal Limit

The daily cash withdrawal limit for Classic HilalCard is up to Rs. 50,000/- and for
Gold HilalCard is Rs. 100,000/-. Please note that different ATMs have varying
maximum limits for cash disbursement per transaction. Please check the ATM screen
for the same.
 Report the loss, theft or damage of your HilalCard immediately to Bank
Alfalah Limited on 111-225-111, so that your HilalCard can be cancelled or
reissued whatever maybe required.

Always use the same signature as on your HilalCard.

Do not bend your HilalCard.

Do not leave your HilalCard near a television or any other electrical or

electronic gadgets which have a continuous magnetic field.

Do not expose your HilalCard to direct sunlight.

Kindly notify the bank immediately of any irregularities.

Avoid scratching or damaging the magnetic stripe. This strip is sensitively

encoded and requires special care.

Do not place two cards with magnetic stripes face to face.

Please do not disclose your HilalCard account number to anyone.

Upon receiving a renewal HilalCard, please destroy the old card by cutting it
vertically into two pieces.

Please destroy your PIN mailer once you memorize your PIN.

Never disclose your Personal Identification Number (PIN) to anyone. Always keep
your card and PIN separately (if not destroyed).

In case your HilalCard is lost or stolen, you just need to immediately report the loss
by calling the Bank Alfalah Call Centre.
It is also advisable to report the loss in writing to the bank. A new card will be issued
to you within 1 week of reporting this loss. Your replaced card will be delivered only
at your HilalCard correspondence address within Pakistan.

You are protected from any purchase transactions done on your card, from the time
you report the loss to us. There will be a nominal charge of Rs. 500 for replacement
of the card.

While traveling, please keep the enclosed Quick Reference Numbers with you for
emergency assistance at all times.

Country GCAS toll-free numbers

Anguilla 1-800-847-2911
Antigua 1-800-847-2911
Argentina 0800-666-0171
Aruba 800-1518
Australia 1800 450346
Austria 0800 293 084
Bahamas 1-800-847-2911
Bahrain 800-006
Barbados 1-800-847-2911
Belgium 0800 78465
Bermuda 1800 6230127
Bolivia 800-10-0188
Bonaire 001-800-847-2911
Brazil 0800 891 3680
British Virgin Islands 1-800-847-2911
Brunei Access Code 800-1111
then 866 765 9644
Canada 1866 639 1911
Cayman Islands 1-800-847-2911
Chile 1230-020-2136
China 10800 4400027
Columbia 01800 912 5713
Costa Rica 0800-011-0030
Curacao 001-800-847-2911
Denmark 808 83399
Dominica 1888 425 2844
Dominican Republic 1-800-847-2911
Finland 0800-11-0057
France 0800 904349
Germany 0800 1822891
Greece 00800 4412 1092
Grenada 1-800-847-2911
Guam 888 425 0227
Guatemala 1-800-999-0115
Hong Kong 800 900 782
Hungary 06800 14352
India Access Code 000-117
then 866 765 9644
Indonesia 001 803 44 1600
Ireland 1800 509042
Israel 1-800-941-1605
Italy 800 781 769
Jamaica 0-800-847-2911
Japan 00531 44 0022
Korea 00 308 44 0050
Liechtenstein 0800-89-4732
Luxembourg 0800-2012
Macau 0085230028561

Malaysia 1800 802997

Mexico 001-800-847-2911
Montserrat 1-800-847-2911
Netherlands 0800 023 2964
Nevis 1-800-847-2911
New Zealand 0508 600300
Norway 800 11 570
Panama 001 888 771 1784
Philippines 1800 14410015
Portugal 800 844 034
Puerto Rico 1-800-847-2911
Saba 1-800-847-2911
Saint Eustatius 1-800-847-2911
Saint Kitts/Nevis 1-800-847-2911
Saint Maarten 1-800-847-2911
San Marino 800-819-014
Singapore 800 4481 250
South Africa 0800-990-475
Spain 900 94 8966
Sweden 020 790939
Switzerland 0800 835274
Taiwan 0080 1 444 123
Thailand 001 800 441 3485
Trinidad 1888 425 0225
Trinidad/Tobago 1-800-847-2911
Turkey 00-800-13-535-0900
Turks/Caico 0-1-800-847-2911
UK 0800 1695189
Uruguay 00-0411-940-7915
US Virgin Islands 1-800-847-2911
USA Hawaii 1 866 765 9644
USA Main Land 1 866 765 9644
Venezuela 0800-1-002167
For Countries not listed above:
 (Call Collect numbers)
61 2 9254 3704
1 401 581 9994

Financial services

Structured Finance Department comprises a team of hand picked professionals,

dedicated to syndicated loans and structured products. The team‟s expertise is well
known in the marketplace with its capability to assist public & private sector entities,
major financial institutions, multinational corporations, domestic & international
institutional investors in innovative financing including underwriting & private
placements.

The scope of SFU‟s activities also encompasses advisory assignments, such as

privatization, Mergers & Acquisitions (M&As), domestic listings, IPOs and
restructuring.

During the past few years, SFU has been successful in sourcing and participating in a
number of prestigious transactions involving large amounts.

Some of the value added services offered by SFU include the following:

Loan syndication

Public floatation of Term Finance Certificates (TFCs) and equity

Private placement of Term Finance Certificates (TFCs) and equity underwriting

Guarantee syndications

Financial restructuring

Mergers & Acquisitions (M&As)

Fostering joint ventures

Privatization – Sale side and buyers side advisory

Structuring new financial instruments

In future, SFU is envisaged to supplement the enhanced profile and profitability of

Bank Alfalah Limited through its value added services, through both asset building
and income generating aspects
Trade finance

Small and Medium Enterprise (SME) means an entity, ideally not a public limited
company, which does not employ more than 250 persons (if it is manufacturing /
service concern) and 50 persons (if it is trading concern) and also fulfills the
following criteria of either „a‟ and „c‟ or „b‟ and „c‟ as relevant:

(a) A trading / service concern with total assets at cost excluding land and building
up to Rs 50 million.

(b) A manufacturing concern with total assets at cost excluding land and building up
to Rs 100 million.

(c) Any concern (trading, service or manufacturing) with net sales not exceeding Rs
300 million as per latest financial statements.

An Individual, if he or she meets the above criteria, can also be categorized as an

SME.

Realizing its corporate social responsibility and carrying forward the image of "The
Caring Bank", Bank Alfalah started a separate department at the Head Office level in
early 2004. The SME Department was established with a mandate to foster SME
finance at BAL, explore opportunities for developing structured product programs for
SMEs, introduce the concept of Dedicated SME officers and finding market based
solutions to fill the financing gap to this important and under-served business
segment.

Bank Alfalah believes in innovation, simplification of procedures, and reduction in

turnaround time and customer friendly service. To accomplish this resolve, the SME
Department is supported by 86 dedicated officers in 57 branches of the bank who are
nurturing valuable relationships in the SME sector.

ALFALAH KAROBAR FINANCE

Bank Alfalah‟s first SME product Alfalah Karobar Finance is a running finance facility
based on projected cash flows. Under AKF, we offer working capital finance (Rs.0.5
million to Rs. 10 million) to SME‟s at highly competitive rates. We have a team of
professional credit officers who provide expert financial advice along with customized
packages to a diverse range of business clientele. The product is available to SMEs
through our 86 branches in 38 cities.
Bank Alfalah took another step towards addressing the needs of the industry by
introducing Alfalah Milkiat Finance. AMF is aimed at strengthening the Small and
Medium Enterprises viz a viz their business premises. Alfalah Milkiat Finance offers
comprehensive and flexible financing packages from Rs. 0.5M up to Rs. 20 million for
the purchase, renovation and expansion of business premises.

Alfalah Karobar Finance

AKF is a Running Finance facility between Rs 0.50M to Rs 10.0M.

Tailor-made product for SMEs for their working capital financing based on the
cash flow methodology. (Our Edge = Better pricing, quicker TAT and low
processing charges.)

At Bank Alfalah, 86 branches are designated to deal with AKF business in

the entire country.

The purpose of the AKF is financing procurement of raw material, finished

goods and receivables of SME businesses.

SME Customers with following acceptable criteria are entertained in this

product:

1. Resident Pakistanis

2. Individuals/ sole proprietors aged up to 60 years.

3. In the same business for the last three years

4. Could offer mortgage urban residential/commercial/ industrial

properties (third party collateral also allowed)

5. Overall debt burden not to exceed 40% of the projected cash flows
over the period of financing.

6. Maximum AKF entitlement to be worked out by considering the lowest

of: 60% of assessed market value of the mortgaged property, or 35%
of sales turnover or condition # 5 above.
 Validity of the AKF shall be initially for a period of one year.

Quarterly mark-up shall be serviceable within 15 days of its becoming due.

Turn-around-time for the approval of AKF would be 20 working days from the
date of receipt of complete LAF along with its attachment.

Processing charges of Rs 2,000/- are recovered upfront with Loan Application

Form.

Clean-up requirement: At least 25% of the AKF approved limit shall be

required to be cleaned-up for two days in six months.

Alfalah Milkiat Finance

Alfalah Milkiat Finance (AMF) is a unique long term financing facility offered to SMEs
to purchase, renovate or expand their business premises. It is being offered keeping
in mind requirements of the small business owner who needs to take his/her
business to the next level.

AMF is grouped into four sub categories to help you identify which arrangement suits
your needs best. .

AMF-1: Acquisition of rented commercial/ industrial property by present tenant..

AMF-2: Construction on owned and in possession commercial/ industrial premises/

plot.

AMF-3: Purchase of constructed commercial/ industrial property.

AMF-4: Renovation of owned and in possession commercial / industrial property.

You are eligible to apply if:

You have been in business for at least 3 years.

Amount of finance you need is between Rs 0.5 Million to Rs 20 Million under

AMF 1, 2 & 3 or a maximum of Rs 3.5 Million for AMF 4.
Salient Features

AMF 1,2 & 3 shall be repayable in 2-12 years whereas AMF-4 shall be repaid
in 2-4 years.

Mark up shall be (SBP discount rate + 4%)

Monthly installments will be hassle free through post dated cheques.

AMF shall be disbursed approximately within one month after completion of

documentary requirements by you.

The property being financed shall be mortgaged in favor of the bank.

Leasing finance

In modern days leasing has now become an economic and financial reality of primary
importance. It is the originality of the leasing techniques and its economical
advantages, which has enabled it to enter the world of industrial investment in
Pakistan and on the international scene.

Lease finance provides a significant source of funds for companies to acquire or

use assets. Leasing provides additional earning opportunities to acquire assets
and to get the inflows simultaneously out of the operations of the same assets.
The ownership of the asset is vested with the Bank (lessor) and in return for
rental payments; the client (lessee) has full use of the asset. Being a medium to
long term mode of financing, it allows the lessee to use the funds for other
profitable purposes which otherwise would have been tied up in case of
immediate payment for purchase of the asset.

The lease finance facilities are available for a variety of assets (imported/local)
conforming but not limited to the following categories:
 1. Vehicles (Private & Commercial)

2. Plant, Machinery and equipment

3. CNG Equipment

4. Generators(Industrial & Commercial)

1. Sole Proprietors

2. Partnership Firms (Registered / Un-registered)

3. Private Limited Companies

4. Public Limited Companies (Listed / Unlisted)

5. Govt./ Semi – Govt. Organizations/ Autonomous Bodies

BAL works closely with its existing and prospective business partners to deliver most
comprehensive and tailored leasing solutions to meet all asset needs.

BAL offers the most competitive and flexible terms & conditions for lease
concerning choice of assets, repayment, pricing, and tenor which range between
3 to 5 years commensurating with the specific requirement of the lessee, useful
life of the assets and client‟s ability to repay the lease rentals.

Agriculture finance
Bank Alfalah Limited acknowledging the vital role of a agriculture in the economic
development of Pakistan has designed Rural Finance Program named as "BANK
ALFALAH ZARIE SAHULAT". The product is designed to cater for multiple financing
requirements of our farming sector.

We are caring our customers through chain of complete, distinguished and

specialized products for agriculture sector. BAL Branches are designed to help the
farmers with expert advice, technical know-how and Credit for their multifarious
activities through timely, affordable and attainable modes tosuit farmer
requirements.

BANK ALFALAH ZARIE SAHULAT is available for Short, Medium and Long terms.

Bank Alfalah Limited Strategy is to focus on following Objectives:

Provide reliable infrastructure for Agri customers.

Help farmers utilize funds efficiently and effectively.

Provide farmers an integrated package of credit, supervision and technical

know-how.

Bank Alfalah Limited is committed to make dreams come true by making Pakistan's
Rural Economy healthier and stronger
BANK ALFALAH'S ZARIE SAHULAT offers finance facilities covering entire spectrum of
Farm and Non-Farm activities both for production and development purpose. We
offer following wide range of Agri Finance Products to encourage farmers to increase
farm production.

Alfalah Paidawari Zarie Sahulat

Alfalah Musalsal Zarie Sahulat

Alfalah Tractor and Transport Zarie Sahulat

Alfalah Machinery & Equipment Zarie Sahulat

Alfalah Aabpaash Zarie Sahulat

Alfalah Islah-e-Araazi Zarie Sahulat

Alfalah Poultry Zarie Sahulat

Alfalah Dairy & Livestock Zarie Sahulat

Alfalah Fisheries Zarie Sahulat

Alfalah Silos/ Storage Zarie Sahulat

Alfalah Marketing Zarie Sahulat

Alfalah Agri Industrial Zarie Sahulat

Alfalah Bills /Guarantee Zarie Sahulat ( for growers corporate clients only).
Alfalah Lease Zarie Sahulat

We facilitate all categories of farms individuals / corporate entities engaged in Agri

production, processing, packing, transportation, marketing, storage and export of
Agri farm commodities as per list of eligible items prescribed by State Bank of
Pakistan.

The eligibility criteria observed while extending Agri finance to farmers under various
products of Bank Alfalah Zarie Sahulat is :
 The applicant is an individual /entity engaged in Agri activities identified in the
foregoing paragraph.

The applicant is not a defaulter of the banking system.

The applicant must be able to produce proper securities pass book acceptable
to the Bank.

The applicant (individual / entity) shall be Pakistani / registered in Pakistan.

The minimum and maximum age shall be 18 years and 65 years respectively
(upper age limit relaxation considered on case to case basis).

Other criteria considered necessary on case to case basis.

The purpose of documentation is to bind the contracting parties to properly designed

terms and conditions to secure the interest of the Bank in ensuring that the return to
Bank of the money lent by it to farmers is fully safeguarded. Therefore, security and
support documents has to be completed in all respects.

The following documents are required by BAL for Agriculture financing.

Copy of CNIC.

Rural Finance Application form which is available at Bank Alfalah Branches /

Website.

Pass Book issued by Revenue Authority.

Copy of Khasra Gardawari (if applicable).

Proof of leased in land (if any).

Other documents as required according to nature of finance / security on case

to case basis.
Credit cards

Platinum card

Your partner wherever you go

Alfalah Merchant Acquiring
Features
- Convenience & reliability
- Protection
- Step-By-Step (SBS) Monthly Installment Plan
- Balance Transfer Facility (BTF)
- Credit Cover
- Cash Advance Facility
- Women Exclusive Card
- Supplementary Cards
- Buy your dreams online
- Reward yourself
Basics of your Card
How to use your Card?
- Cash withdrawals
Monthly Card Statement
Protect your Card
Card Safety
Schedule of Charges
Visa Platinum Concierge Services
Membership of Priority Pass Card
VISA International Emergency Assistance Centers
Terms and Conditions

Gold and Classic Card

 A perfect card combination for all segments of salaried & professional individuals.

Classic Blue card

This Card is for you, if you are:

Have just started your Career...

Not qualified for any other credit card‟s income criteria...

As a Classic Blue Cardholder you have a privilege of having access to all features
of Alfalah VISA Credit Cards including two free supplementary cards

Woman exclusive card

A Credit Card Exclusively for Women..

Now for the first time in Pakistan, Bank Alfalah has introduced a credit card
exclusively for women. This card has its unique features which have been tailor-
made for women in Pakistan.

Liability

The liability of this card depends on what basis this card has been applied for:
 If the female is applying on her own income basis, she herself will be liable to
pay for the amount spent through the card(s).

If the female is a house wife and does not have any direct income source, she
can apply for the card through the person responsible for the household (i.e.
husband or father) who will sign an undertaking to be responsible for the amount
spent through all the card(s) issued under this scheme.

Student card

For the first time in Pakistan, Bank Alfalah introduces a credit card for Students.
This card is for you if you are enrolled in a professional university (as per Bank
Alfalah‟s approved list) with 15 years of schooling experience.

Now you can pay your fee, buy books or just chill out with Alfalah VISA... :-) Not
only this but you will also earn reward points and can redeem them for a TV, Mobile
Phone, CD player & DVDs etc.

Requirements

1. The applicant must be a graduate with 14 years of schooling and must be

currently enrolled in a professional college/University.

o Karachi

 Institute of Business Administration (IBA)

 Shaheed Zulfiqar Ali Butto Institute of Science and Technology

(SZABIST)

 Indus Valley

 DOW Medical College

 College of Business Management (CBM)

 Agha Khan University (AKU)

 o Lahore

 Fatima Jinnah Medical College

 Lahore University of Management and Science (LUMS)

 FAST University

 King Edward Medical College

 Punjab University- IBA

 National College of Arts (NCA)

 Lahore Medical College

o Islamabad

 Quaid-i-Azam University

 Bahria University

 Islamic International University (IIU)

 National University of Science & Technology (NUST)

 Air University

Clear Copy of NIC/ “B” Form.

Clear Copy of Fathers/Guardian's NIC.

Father's/Guardian's sign as Guarantor.

Minimum age is 17 years.

Copy of Result Card of 1st year of professional education or equivalent

semesters/terms.

Copy of Last Fee Deposit Slip in the current institution.

College/University roll number, section & department.

So what are you waiting for...!

Get your Alfalah VISA credit card
Supplementary card

Supplementary Cards
All Bank Alfalah Basic Card members can apply for supplementary cards in separate
categories including Son‟s Card, Daughter‟s card (children who are above 13 years of
age) and House Staff‟s card. This feature has been introduced for the first time in
Pakistan, yet another beginning made by Bank Alfalah Credit Cards. In addition,
supplementary cards can be issued to anyone you like thus giving you complete
freedom of choice (Only 1 supplementary card will be issued to Awami Card holder) .

Separate Card Design for Each Category

Each supplementary card category contains its own specific design of card. These
card designs which have been specifically designed keeping in view the trends and
tastes of the modern day young generation who has the desire to look exclusive in
itself. You can get supplementary cards in unique designs for your son, daughter and
house staff, but any other person can also enjoy this privilege using your own card
design.

Separate Spending Limit for Each Category

Not only are the card designs unique, the basic Card member can also assign a
separate percentage or amount of the total credit limit of the credit card account to
each of the supplementary cards. So, whether it is your son who needs his monthly
pocket money, or your daughter needs to make school fees payments, or your chef,
chauffeur or maid is usually the one who buys all the groceries it is you who will
decide how much credit each of them gets for it.
Control over Household Expenses
Alfalah VISA credit card helps in controlling your household expenses that is why it is
the best suited card available in the market. By using this card, you can:

Control your son and/or daughter's spending habits.

Control your household expenses by giving a supplementary card to your
House Staff responsible for day to day shopping.
Forget about the need to keep a record all the time of each expense made
from your household budget, your Monthly statement will show the detail of
each transaction card-wise.
Give cards to children with fixed spending limit and feel free of the tension of
giving them allowances and monitoring their spending habits.

Unique Supplementary cards

There are three design categories of Supplementary cards, namely, the Son's card,
the Daughter's card and the House Staff card. This enables you to get away from the
day-to-day hassle of buying groceries, petrol, children's books, etc, as each member
can then do his or her own purchases.

Controlling Limits for each supplementary category

When you present a supplementary card, you are in total control of assigning each
supplementary card a fixed limit at your discretion.

Monitoring
Now you don't have to maintain that little diary recording your day to day expenses.
With the Women's Exclusive Card, your statement will contain all the detail that you
need to know….who spent what, where and how much!

Mini card

Forget your wallet and chill out with Alfalah VISA Mini!

Visa Mini is a practical and convenient part of your everyday life - whether you go for
shopping, dine out, buy grocery, want to go for holidays or feel like buying
something of interest while you are out just for a jog!
You can take it with you anywhere you like with no hassle as it has a perforated hole
in the bottom left corner making it attachable to your key chain, mobile phone or
other day-to-day carry along device.

43% smaller than the regular sized credit card with the same features and
benefits.

Accepted at over 29 million merchants worldwide and around 22,000

establishments in Pakistan (used on electronic POS terminals only).

Has the same security features as the regular sized Alfalah VISA credit card.

Features

No Joining Fee

No Annual/Renewal Fee

Balance Transfer Facility

Global Acceptability

Cash Advance Facility

Revolving Credit

Free Supplementary Cards

Card Expiry Period

24-Hours Phone Banking Service

Zero Loss Liability

All Billing in Pak Rupees

Comprehensive Travel Protection

Statement of Account

Fortunes

Acceptance at 1Link ATMs

 Instant SBS Monthly Installment Plan

Utility bill Payments

Call and Pay Facility

Prepaid Mobiles Top ups

Alfalah Credit on Phone

Credit Card bill Payment through HilalCard

Special Offer on Warid post paid connection

Step By Step Plan

Non Alfalah Card members

No Joining Fee Step By Step Plan | Non Alfalah Card members

Join Alfalah VISA without paying any joining fee. Start enjoying your free card from
the moment you get hold of it.

No Annual / Renewal Fee

Alfalah VISA is the only credit card in Pakistan with no annual or renewal fee, so
benefit from your card without worrying about any renewal fee.

Balance Transfer Facility

Bank Alfalah offers balance transfer facility to all its Card members - the easy and
convenient way to settle unsettled credit card payments on all existing credit cards in
Pakistan. As an Alfalah VISA Card member you can avail balance transfer facility at a
low rate of only 1.50% (18% APR) per month (for initial six months), which is the
lowest in Pakistan. The balance transfer facility can only be availed if the total
outstanding balance does not exceed beyond the credit limit assigned by Bank
Alfalah for Alfalah VISA card.

Avail balance transfer facility by filling out our Balance Transfer Facility Form.
Print the form, fill out all the fields, sign it and send it to us through courier.

OR

Drop it in at any of Bank Alfalah drop boxes available in all Bank Alfalah Branches.

Global Acceptability
Your Bank Alfalah VISA card is your partner everywhere and is globally accepted and
welcomed at locations displaying the VISA logo. It is accepted over 29 million
locations in more than 150 countries around the globe and at over 22,000
establishments in Pakistan.

Cash Advance Facility 50% of Credit Limit

Now you can avail Cash Advance Facility up to 50% of your available credit limit.
Enjoy the benefits of this exclusive offer on your Bank Alfalah Credit Cards. You can
get cash from Alfalah ATMs or cash counters of Bank Alfalah branches and other
VISA member banks in Pakistan.

Revolving Credit

With Alfalah VISA you have the option of paying only 5% of your outstanding
balance by the payment due date. Service charges will be levied on the balance
unpaid spending and carried forward. These charges are calculated on a daily basis
from the transaction date for all cash and retail transactions. The following month
you have the option of either the full amount payment or if you wish, pay only the
minimum amount due and revolve again.

Free Supplementary Cards

Gift your family members with exclusive Alfalah VISA supplementary cards and let
them also enjoy the privileges of Alfalah VISA. Only Alfalah VISA gives you the
unique feature of having up to six free supplementary cards for anyone you care
for. All supplementary Card members share your credit limit. All charges incurred on
the supplementary cards will be reported on your monthly statement.

Card Expiry Period

Effective 7 June 2005, all VISA credit cards being issued by our Card Division will
have an expiry of 3 years on them.

24-Hours Phone Banking Service

Our well-trained and qualified phone banking team is available to help you 24 hours
a day. Just dial for:

1. Activating your card

2. Answering your queries

3. Registering and resolving your complaints

4. Reporting a lost/stolen card

Zero Loss Liability

If you ever lose your card, Bank Alfalah ensures that you never have to worry about
it. You are covered for all fraudulent charges made on your card as soon as it has
been reported lost to us. Just make sure that you report the lost card immediately
upon discovery. You are completely secure against loss/theft after the card loss has
been reported to us.

All Billing in Pak Rupees

Whether you make transactions in Dollars or any other currency, for your
convenience, all your billing will be in PAK Rupees.

Comprehensive Travel Protection

Alfalah VISA offers a comprehensive cover up to Rs. 3.5 Million on Alfalah VISA Gold
Card in case of an accident, while traveling on any common carrier. It is applicable
only if the tickets are charged through Alfalah VISA card. The details are given as
follows:

Limits of Indemnity:

Rs. 3.5 million = For Gold Card Holders

Rs. 1.75 = For Classic, Classic Blue and Women Exclusive Cards

Coverage::

Personal accidents travel insurance for card holders during travel only, if ticket is
bought using the card, as per benefits listed below.

Death:

100%

Special Exclusion:

This policy will not cover any claim due to death or permanent injury unless the
same is caused due to any accident of the carrying vessel/vehicle.

Geographical Limit:
 MASTER CARDS

• Your partner wherever you go

• Priority Pass
• Features
- Convenience & reliability
- Protection
- Cash Advance Facility
- Step-By-Step (SBS)
- Balance Transfer Facility (BTF)
- Credit Cover
- Buy your dreams online
- Reward yourself
• Basics of your Card
• How to use your Card?
- Cash withdrawals
• Monthly Card Statement
• Protect your Card
• Card Safety
• MasterCard International Emergency Assistance Centers
• Concierge Program
• Schedule of Charges
• Terms and Conditions

YOUR PARTNER WHEREVER YOU GO

Your Bank Alfalah Titanium MasterCard is your partner everywhere and is globally accepted and
welcomed at locations displaying the MasterCard logo. It is accepted at nearly 25 million locations
around the globe and at over 22,000 Bank Alfalah’s merchant establishments in Pakistan.

Alfalah Titanium MasterCard lets you pay for shopping, travel, entertainment, meals and much
more. You have access to cash at more than 1 million ATMs worldwide and 2200 1Link ATMs in
Pakistan. With your Alfalah Titanium MasterCard and PIN (Personal Identification Number) you
can withdraw any amount upto 50% of your assigned credit limit.
You can generate PIN through IVR (Interactive Voice Response). Please ensure that your PIN is
kept safe and confidential. In case it gets known to someone else report the matter to our Toll
Free number 0800-22225.

You also have the option of withdrawing cash by requesting an Over-the-Counter Cash Advance
at 300,000 financial institutions worldwide or at any Bank Alfalah Branch/ATM or participating
VISA member banks in Pakistan.

MONTHLY CARD STATEMENT

To keep a check on the transactions you have made on your Alfalah Titanium MasterCard, you
will receive a monthly statement indicating the following:

i) Purchases

ii) Cash withdrawals

iii) Service Charges

iv) Applicable fee (if any)

v) Fortune Reward Points

If you fail to receive your statement within 7 days of your statement date, immediately inform
our phone banking staff at 0800-22225.

24-Hour Phone Banking Service

Our 24-Hour Phone Banking Service is there to help you with your requests. Our well-trained and
qualified Phone Banking team will be able to assist you in:

a. Activating your card

b. Answering your queries

c. Registering your complaints

d. Reporting a lost / stolen card

e. Making bill payments

Foreign Transactions

Transactions made outside Pakistan will be converted from the transaction currency to US
Dollars, based on international exchange rate prevailing on that date (Currency Conversion rate is
a rate selected by MasterCard Worldwide from the range of rates available in wholesale currency
markets for the applicable processing date, which may vary from the rate MasterCard Worldwide
itself receives, or the government-mandated rate in effect for the applicable processing date in
each instance, plus or minus any adjustment determined by the issuer). In order to assist card
members, all transactions will be converted to Pak Rupees for payment. This conversion will be
based on the market exchange rate quoted by authorized money changers and in accordance
with the Bank’s Procedures applicable from time to time.